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Eurogrand Online CasinoCaution!


Eurogrand online casino...a word of caution. I signed up recently, having read some "guidance web site" on how to clean up online. Fortunately I'd only used the practice game of roulette. Sixth sense kicked in and I investigated via "scam". SURPRISE SURPRISE! A whole web page full of unfortunate folk who'd used real dosh to make their collective fortunes...or so they thought. RIP OFFS GALORE...In short AVOID like the proverbial plague. The only ones who'll clean up are the casinos themselves!


  • Ri
    Richreed15 Jun 21, 2010
    This comment was posted by
    a verified customer
    Verified customer

    Avoid their bonuses at all costs however if you, like me fall foul of their criminal wagering requirements, here is how I got them to reset my account. Note that the further into the conversation, the longer it took for them to respond but be patient and persistant no matter what the amount, stand up to these crooks. Any questions, email me: [email protected]

    ChatOperator2: Anne: Hello there.
    Hi there seems to be a problem with my account, could you help me?
    ChatOperator2: Anne: I'm from the Online Support Team.
    ChatOperator2: Anne: May I ask what seems to be the problem, Richard?
    For some reason I was awarded a bonus when I signed up for which i didnt request but now because of this when i try and withdraw my real money winnings and orignal real money stake, its saying i havent fulfiled the stake requirements
    ChatOperator2: Anne: Richard, please be advised that for every bonus that you will receive, wagering requirement applies.
    but i didnt request a bonus? was given automatically?
    ChatOperator2: Anne: Yes, Richard. The system has automatically given you a bonus since you have opted yourself in to receive bonuses upon signing up.
    I didnt activelty opt myself in because i read the t&c and understood if i did then i would be locked into wagering must have been a mistake on your system
    ChatOperator2: Anne: What I can do for you now is to block your account from receiving future bonuses.
    ChatOperator2: Anne: Would you like me to proceed with that?
    thats ok but I would also like the money that is due to me from playing with real money which is ВЈ60
    can you do that for me?
    ChatOperator2: Anne: Please be advised that since you have already played with the bonus, we cannot remove the bonus that you have right now.
    i dont want that bonus, i wagered ВЈ30 real money and won ВЈ30 real money so including my stake of real money i am due ВЈ60
    can you please process that withdraw for me
    ChatOperator2: Anne: Let me see what I can do for you. I will be with you shortly.
    Any luck Anne?
    ChatOperator2: Anne: I am still checking it for you. Thank you for your patience.
    ChatOperator2: Anne: Please allow me to work on this for a few more minutes. Thank you.
    Thats fine, thankyou
    ChatOperator2: Anne: You're welcome and thank you for waiting, Richard.
    ChatOperator2: Anne: I have checked with the Financial Department and you have a total of ВЈ937.50 wagering requirement for the bonus you have received.
    ChatOperator2: Anne: We can lower the wagering requirement for you and block your account from receiving future bonuses.
    Ok, but I still want my ВЈ30 orignal real money stake and ВЈ30 real money winnings because as i said, i didnt want this bonus which has locked me into this wagering requirment
    would you do that for me?
    Have you been able to process that withdraw for me Anne?
    ChatOperator2: Anne: Please allow me to work on this a few minutes more, Richard. I need to coordinate with the Financial Department.
    ChatOperator2: Anne: You're welcome. I appreciate your patience in waiting.
    ChatOperator2: Anne: We have an option called an account reset. With this option, we will remove your winnings and bonus and you will only play with your own deposit.
    ChatOperator2: Anne: For this to be done, we will need to forward the concern to our financial department so they can check how much they can reset.
    will that mean i can withdraw my orignal depoist?
    ChatOperator2: Anne: No, Richard. With this option, we will return your original deposit to your casino account.
    ChatOperator2: Anne: This will also mean you can play without wagering requirements and play on any games you like.
    but will i still have wagering requirements on my orignal ВЈ30 deposit? why wouldnt I be able to withdraw it if my account is reset?
    ChatOperator2: Anne: You will no longer have wagering requirement once your account has been reset.
    ok, let me understand this clearly. As there are no wagering requirements on my account, i can therefore withdraw my orignal deposit without playing any games. Is that right Anne?
    ChatOperator2: Anne: You can withdraw your deposit provided that the account reset has been done, Richard.
    fantastic, lets please reset my account then, What do I need to do in order for that to be done.
    ChatOperator2: Anne: Please be advised to refrain from playing in the casino for the meantime.
    No worries, thankyou
    could you give me a timeframe for this reset to take place?
    ChatOperator2: Anne: Please allow us 24-48 hours to make the adjustments in your account.
    Ok, thats great, is there anything else you need me to do now?
    ChatOperator2: Anne: You will be notified through e-mail regarding your concern.
    ChatOperator2: Anne: Richard, just don't play in the casino for the meantime so that your current balance won't be affected.
    I wont, thankyou for your help, have a good day
    ChatOperator2: Anne: You are most welcome, Richard.
    ChatOperator2: Anne: Will there be anything else that I can do for you?
    No thats great, just to let you know I will keep a record of this conversation for future reference if needed, Thanks again

    0 Votes
  • Eu
    Eurogrand Scammed Dec 31, 2011

    Do NOT play this casino!!

    You cannot withdraw your winnings easily and then find your account is mysteriously blocked.

    The bonus qualifying requirements are impossible unless you risk everything on slots.

    You can only withdraw a maximum of 5k per month, so picture this, you win a jackpot, say 300k and they will pay you over 6.5 YEARS!!


    This site is a massive SCAM !

    0 Votes
  • Ma
    may10 Apr 08, 2012

    eurogrand casino has refuse to close my account and i cant make any withdraw i need help

    0 Votes
  • Bl
    Blueback Apr 14, 2013

    This site is owned by William Hill, and is a scam. Once you open an account your deposits are taken straight away yet you wait weeks to get paid out. Their ipad version has no support and their email does not work or respond. Of course, being a William Hill owned site, none of this is surprising, but be warned, all you do by playing this site is add to WH's huge profits by scamming their customers.

    0 Votes
  • Jo
    Johannesverp Aug 03, 2014
    This comment was posted by
    a verified customer
    Verified customer

    The only thing I have against Eurogrand is their support. It is the worst!!! The winnings are bad too, but isnt every online casino. Their bonusses are fine, I even have a wagering of 2. Rgds, Johannes

    0 Votes

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