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4.5 4162 Reviews

Etsy Complaints Summary

14 Resolved
511 Unresolved
Our verdict: If considering services from Etsy with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Etsy reviews & complaints 561

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Newest Etsy reviews & complaints

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M
9:21 am EDT

Etsy garden of grace

I can not believe that you are so intollerant to ban the business Garlands Of Grace. This is intollerant and just wrong. I realize as the owner of the site you have every right to refuse anyone you deem to not meet your standards, but please reconsider. We have to be open to all views and they are just seeling head scarfs. I will not shop at your site because you are intollerant and against these views. Please be more tollerant.

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N
3:37 am EDT

Etsy unresponsive terrible customer service

I opened shop on etsy. But next day my shop is suspended by Etsy. There was no any information about why etsy suspended my shop .I tried to contact with etsy seller customer support(I sent many emails but no response) But seller customer support unresponsive(The worst seller customer support ever). This is very frustrating. Because I have my own designs and I spent bunch of $ for design copyrights. I just realized that there is another seller who is selling my designs without my permission. Now As a victim of ETSY, Now I am looking for legal consultant for addressing this issue.

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M
12:46 am EDT

Etsy fake quilt customer.

Hi Fred,

You can pay via paypal on etsy. Anything you need to know just ask. Have a nice day,

Purr.
How are you doing there and i am very happy to hear back from you, well i will like to ask you the following questions.

Are you the real owner?

What is the present condition?

How much is the final asking price?

Do you have PayPal ID which payment can be make?

Where is the exact location for the pick up?

I will be glad to hear back from you. I have a shipper that will come over for the pick up, so you don't needs to bother of the shipment, just let me know the pick up location so that I can make and inquiry with the pick up agent to know how much it will cost me for the pick up...I will be waiting to hear back from you as soon as possible...

Thanks.
Hide quoted text

On Wed, Aug 28, 2019 at 1:02 AM Marie-Celeste Carroll wrote:
Hi Fred,

You can pay via paypal on etsy. Anything you need to know just ask. Have a nice day,

Purr.
I am not answering this, it sounds like a scam. Please do not write to me again.

Purr.
Hide quoted text

On Wed, 28 Aug. 2019, 10:15 am Fred Parker, wrote:
How are you doing there and i am very happy to hear back from you, well i will like to ask you the following questions.

Are you the real owner?

What is the present condition?

How much is the final asking price?

Do you have PayPal ID which payment can be make?

Where is the exact location for the pick up?

I will be glad to hear back from you. I have a shipper that will come over for the pick up, so you don't needs to bother of the shipment, just let me know the pick up location so that I can make and inquiry with the pick up agent to know how much it will cost me for the pick up...I will be waiting to hear back from you as soon as possible...

Thanks.

On Wed, Aug 28, 2019 at 1:02 AM Marie-Celeste Carroll wrote:
Hi Fred,

You can pay via paypal on etsy. Anything you need to know just ask. Have a nice day,

Purr.

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D
4:19 pm EDT

Etsy Non delivery

I placed an order on the 9th August from RaceclosetUK
order number [protected]
Despite many emails i have not received the order, i even said if i cant have the order can i at least have a refund! I dont even get a reply

The transaction ID is [protected] it was for a bucket hat
I have emailed on the 15th August when she asked me what i had odered !
I then emailed again on the 17th, 19th, 21st, 22nd and the 24th !
I am really fed up now - what else can I do?

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M
1:21 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Etsy wig

I was sold a wig that was supposed to be a Slavic virgin human hair wig. That is not what I received.
After talking with the seller at length, I ordered. I was charged $250.00. It arrived at my address and I see a very badly damaged wig. The hair was overprocessed and badly damaged. It was not virgin. The lower one half of the wig just had thin hair, I could see that it had actually broken off. So thin you could see through it. I messaged the seller immediately. The seller said it was fine and they did not give refunds. He suggested I wash it and see how it looked. I did and a ton of hair color washed out and then I had a straw colored badly damaged hair. I messaged the seller again. And he says no you washed it. And he said let it air dry and it would look better. I did that and it took 2 days for it to dry. Over processed hair won't dry because it's cuticle has been damaged and the hair is opened to absorb the water. Normal hair when being washed you are washing the outside of the hair shaft. So now it was even worse. I messaged him again. He would not do anything.
I reported it to Etsy and they did absolutely nothing.
So I am stuck with a wig that isn't ever going on my head. It is ridiculous.

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6:18 pm EDT
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Etsy charged for order didn't make

I ordered two bracelets, and on my bank statement on the same date was a charge for 'multiple items' for 58.96 from etsy. It didnt say paypal which is the only way I pay. I tried phone, kept getting busy signal, then chat and was redirected to Just answer for a few! The bracelets showed company and. PayPal. No record anywhere for " mutie items. I finally had to put stop payment for 20.00! Impossible to get hold of company

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S
12:52 pm EDT

Etsy my account

They took money out if my account i complsined to the bbb and went to my bank i was refunded the money this was in july, i sold 2 items and they kept the money refusing to give a reason! Now i am trying. to get my money again, etsy is horrendous! They refuse to give a teason and when it comes to finances of any kind you cant talk to anyone only by email which ir ridiculous by all means i have done 0 nothing for them to tske my money!

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Update by Sandrakaykay
Aug 22, 2019 12:53 pm EDT

That was in july. August still nothing!

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M
4:18 pm EDT
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Etsy beige georgette indian pakistani ethnic anarkali kurti ready to wear chcoo824

Respected Sir/Madam,

Greetings from D.C.

May Name is Mr. Mahbub Khan.

I purchased the above item on April 02, 2019 (Order Number # [protected], Price $17.99, Quantity 1) and the payment method was Paypal, paid to [protected]@gmail.com on April 02, 2019. But till today I didn't receive my purchased item. I don't find any tracking information in my account regarding this purchased. I sent the first message to the company on May 11, Second message on May 18, third message on May 22, fourth message on June 08 of this year. I have also sent a message today. Please send my item immediately. If the company is unable to provide the item please arrange to give money back .

Thanks

Sergeant Mahbub Khan
Defense Wing
Embassy of Bangladesh
3510 International Drive, NW
Washington, D.C. 20008
Phone : +[protected] Ext 332
Mobile: +[protected]

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Update by Mahbub Khan
Aug 16, 2019 5:58 pm EDT

Respected Sir/Madam,

Greetings from D.C.

I am able to communicate with Etsy. They have already solved my problem. Please cancel my complain. Thanks

Update by Mahbub Khan
Aug 16, 2019 5:57 pm EDT

I am able to communicate with Etsy. They have already solved my problem. Please cancel my complain. Thanks

Update by Mahbub Khan
Aug 16, 2019 4:46 pm EDT

I don't find nay logic why Etsy don't receive incoming call from cumtomers.

What is Etsy's phone number?

Our telephone number is [protected]. Our website address is www.etsy.com. The information contained in, or accessible through, our website is not part of, and is not incorporated into, this prospectus, and investors should not rely on any such information in deciding whether to invest in our common stock.

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M
8:10 pm EDT

Etsy mink slides

Fwd: Your Etsy Purchase from QueenTrinasBoutique ([protected])
Fri, Jul 5, 2019 2:09 pm
Marlee Shaw [protected]@aol.comHide
To TRANSACTION [protected]@ETSY.COM
THESE WERE NEVER RECEIVED & WE SEE NOW THAT THEY ARE ADVERTISING THEM AGAIN. PLEASE ADVISE. THANKS -M-

How cool it is that the God that created the oceans & mountains & galaxies looked at you & thought the world needed one of YOU too!
MPS DIRECT
Marlee P. Shaw
[protected]
[protected]@aol.com
www.mpsbuydirect.com
The Best View comes after the Hardest Climb!

-----Original Message-----
From: Etsy Transactions
To: marleeps
Sent: Tue, Jan 22, 2019 2:52 pm
Subject: Your Etsy Purchase from QueenTrinasBoutique ([protected])

Your purchase was successful
Etsy
QueenTrinasBoutique will start working on this right away. Your order number is [protected]. We'll email you as soon as it ships.
Order details
Ships from
Plantation, FL, United States
Shipping to
MARLEE P. SHAW
4029 ELLENBORO LANE
FT. WORTH, TX [protected]
United States
Estimated delivery
Jan 25 More info
Paid with
VISA ending in 8805

Fur Slides
Transaction ID: [protected]
Quantity: 1
Price: $45.00
Order total
Item total $45.00
Sales tax $0.00
Shipping $12.16
(USPS Priority Mail)
Total (1 item) $57.16

Corinna
Owner of QueenTrinasBoutique
Plantation, FL, United States
Any questions?

Contact QueenTrinasBoutique

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W
9:51 pm EDT

Etsy all shops closed due to item not delivered case in 1 shop

All of my shops were closed (account suspended) leaving all customers wondering why they couldnt access my products due to 1 case being filed for ITEM not received. This customer had ordered item for remote location with limited courier service hence it took longer than estimated date of delivery. ETSY refunded money even through tracking details stated ITEM on its way along with latest update saying item in local country. All of my other other shops have suffered loss since then and now getting multiple frustrating customers as they can not see details of items they have ordered under other shop selling different products.

I am now left with great loss with no income or money to invest in further products. I can not believe but I am saying it that EBAY n AMAZON are alot better and professional than ETSY.

THREATENING me that they will take money from my account if I didn't sent refund or return label to a customer (even through buyer agreed to return item and didn't for 70days) and now ETSY has accepted return. Allowing buyer enough time to reply to one message with lack of evidence on the case but threatening BUYER to provide shipping label on weekend within 24hours otherwise case will be closed and they will force from my account!

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4:00 pm EDT

Etsy can't open etsy shop

when i try to open an etsy shop, i can only get to the stage where you have to fill in my credit card details. after that, i get to the ‘verify your identity' form and fill it out correctly, but it keeps saying that it can't verify my identity. really frustrating and i can't even go back and change the credit card and try again with a different one! please help

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2:03 pm EDT
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Etsy getting paid

I recently closed my Etsy shop I had 4 orders to fill and submit tracking numbers for I did that but Etsy is saying my account is under investigation and they have until Jan of 2020 to complete the investigation..I hv contact customer Service 10 times in 2 days and still hv not gotten this issue taken care of.. why would my account be under investigation why are the holding my funds totaling 188.00 I ship the order submitted shipping confirmation numbers and still no payment to my account has been posted there is no customer Service number other than representative who can't help u but only escalated your case my case has been escalated 9 times and still no call no email no anything..
Shonte Thompson
Jackson Ms 39213
[protected]@gmail.com
[protected]

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2:04 pm EDT
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Etsy https://www.etsy.com/ca/shop/abiddabling

I wanted to order a pair of wedding sandals from ABiddaBling through Etsy for $135.29 CAD plus shipping. I didn't realize I hit the "Submit" button twice until I received two pairs of sandals in one box. The sandals were flimsy and oversized. When I contacted the seller she was unsympathetic saying her policy was no returns. Ultimately, I was charged $347.28 CAD, including two shipping charges of $36.91 CAD for a outrageous total of $73.82 CAD shipping for a single package that weighed 1 lb 15 oz! I opened a case for review but Etsy gave me zero consideration. I'm stuck with two pairs of sandals I can't use and a bill for $347.28 CAD!

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4:35 pm EDT
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Etsy amber carter owner

Do not purchase from this company as the owner, Amber Carter is unprofessional and an online troll who supports extremely hostile lifestyles. Ms. Carter you need to behave online and not be rude to potential customers and be cautious regarding what you post online since it doesn't look good to potential customers.

I do not recommend this company or their tactics.

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12:06 pm EDT
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Etsy exchange jacket

I ordered a leather jacket march 8th 2019 from Harley world. It was too small.
I sent many messages asking how to exchange it. I filled out the exchange form and returned jacket to manufacturer April 20th at a cost of $70. On June 8th, the jacket was returned to me in the same box I sent it in (in deplorable condition). Box had not been opened, the same jacket wrong size was returned to me. So it had made a round trip to Pakastan with no resolved results at my expense.
Again repeatedly sent messages thru Etsy with no answers.
I desire a full refund and my shipping expense of $70.
The jacket is in great condition. Where do I sent it back to?

Jeff Maurer

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B
3:40 pm EDT
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Etsy embroidery pattern

I purchased an embroidery pattern. The download was supposed to include a pdf file containing a color and stitch chart. It did not. I emailed the seller; no response.
I then reached chat and had 2 conversations (1st chatter dropped off). The first chatter used too much slang. When I explained the problem, his only resolution was to contact the seller. I explained the download contains a group of programs which download into an embroidery machine (each programs= in the download are different computer language programs based upon the manufacturer of the machine). He then said to download the files, which I had already told him I did). To his credit, he then dropped off the conversation instead of embarrasssing himself further. The second chatter asked the same questions, after reading the previous exchange. When I explained what the download contained and that their description of the product (on Etsy's site) stated a pdf would be included, she advised that the product did not include a pdf product for working with the embroidery pattern. She totally ignored the fact that the was a separate item on every product. In addition, we usually use a particular embroidery format, called PES. The Etsy site does not list that as an available format. Yet, the second chatter said it was available.
Admittedly, embroidery products are a unique item. But Etsy employees have no competence for the company to be offering them.
Both chatters used a lot of slang. The second chatter failed to properly proof her message before sending it out so it made no sense. These people were a poor representation for this company. For convenience, the order number is: [protected].
I finally did more research and found the same product on another embroidery product site at a lower price and in the proper format. I successfully downloaded it and the color chart and stitch guide.
Given the fact that I had to download a workable product from another site, I request a refund. If needed, my email address is:
[protected]@gmail.com

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S
1:56 pm EDT

Etsy champagne bubble glasses

Tried to get information about the glasses. Like the dimensions height width because there was no information provided. Seller finally contacted me after days and days. D days of trying to contact her. I even called Etsy to see if they could contact her but that was useless. Tried to placate me by yessing me. Yes ma'am and yes ma'am. After seller contacted me she told me she was too busy studying and to giver her a day to go to her storage find the glasses to measure them. Since that day it has been over a week. Tried to contact her multiple times and no response. Obviously she does not want to sell these glasses. Why list them? Why bother? At least answer the buyer tell the buyer you don't want to sell. Instead have me emailing like a fool waiting to hear from you for the glasses.

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7:37 am EDT

Etsy jaipur stones

This seller is advertising as 100% natural gemstones and they are not real, they are synthetic. I made 2 purchases on May 10, 2019 and May 12 2019.

I have disputed these charges with Paypal and American express.
Paypal reached out to Abdul Hamid and said would give me a refund if I mailed back the stones. I am sure when he said that he was aware the cost to ship to him was more than my purchase...100 dollars to ship overseas.

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3:18 pm EDT
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Etsy seller-lynleeslooksboutique -

I have never in my life experienced something like this, not on amazon, ebay, itunes, fashion nova, the internet, etc. I have never bought an item from a"professional seller" who was not able to meet their 3-4 week deadline. What is the purpose of your selling then?

I purchased a monsters inc cake smash outfit for my baby who turned 1 year on may 19th, 2019. My son had a party scheduled for may 18, 2019 and the outfit I bought on april 23, 2019 from etsy seller~lynleeslooksboutique ~was canceled 3 days before my sons birthday photo shoot. The seller confirmed I would receive my item on may 16th, 2019 and canceled my order on may 14th without any proof that delivery would be delayed. The real is that this seller could not meet the deadline. The crazy part is that I cannot even leave a review on this ladies page because the item was never delivered to me so the option does not pop-up. I cannot even express my concerns to warn other customers of my experience.

I want to report this seller so busy hardworking moms like me won't have to deal with unprofessional sellers like this who cancel your order after the money has been debited form your checking account. I had to pay $34.00 for expedited shipping on another outfit. The fact that etsy allows the seller to cancel orders without a heads up is ridiculous. Lazy sellers who can't meet the deadlines should be against etsy. Policies. Why are you allowing seller within the u.S. To take over 21 days to create and ship an item, if ebay can ship and deliver an item internationally from china in 3 weeks why can't this esty seller?

Please warn people about this seller!

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12:19 am EDT

Etsy order# [protected]

I ordered from this ship on April 12, 2019. I have not received my items. When I looked at the tracking it says Pretransit since April 18, 2019. I was under the impression that this was coming from My new Jersey.
I have sent several emails to this shop and still have not received an answer. I have no tryst in this shop!
I want a full refund! This has put a very bitter taste in my mouth with Etsy.

All I'm asking for is a full refund, because U never received my items.

Very Disappointed,
Mary Crawford

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Etsy Customer Reviews Overview

Etsy is a popular online marketplace that connects buyers and sellers of unique and handmade goods. The platform has received overwhelmingly positive reviews from users, who praise its user-friendly interface, wide selection of products, and excellent customer service.

One of the biggest draws of Etsy is its focus on handmade and one-of-a-kind items. Customers appreciate the ability to find unique and personalized gifts, as well as the opportunity to support independent artists and makers. Many reviewers also note that the quality of the products sold on Etsy is generally high, with sellers taking pride in their craftsmanship and attention to detail.

In addition to its selection of handmade goods, Etsy also offers a wide range of vintage items, craft supplies, and digital downloads. Customers appreciate the variety of products available, as well as the ability to search for specific items using detailed filters and categories.

Etsy's customer service is another area where the platform excels. Many reviewers note that Etsy's support team is responsive and helpful, and that disputes with sellers are often resolved quickly and fairly. The platform also offers buyer protection policies, which give customers peace of mind when making purchases.

Overall, Etsy is a highly regarded online marketplace that offers a unique and enjoyable shopping experience. Its focus on handmade and personalized items, wide selection of products, and excellent customer service make it a top choice for shoppers looking for something special.

Etsy In-depth Review

Website Design and User Experience: The design of Etsy's website is visually appealing and user-friendly. The layout is clean and intuitive, making it easy to navigate and find what you're looking for. The search function is efficient, allowing users to filter and sort results to quickly find the desired products. Overall, the website design and user experience are top-notch.

Product Variety and Quality: Etsy offers an extensive range of products, catering to diverse interests and preferences. Whether you're looking for handmade crafts, vintage items, or unique gifts, Etsy has it all. The quality of the products is generally high, with many sellers showcasing their craftsmanship and attention to detail. It's a treasure trove for those seeking one-of-a-kind items.

Seller Reputation and Trustworthiness: Etsy has a robust system in place to ensure seller reputation and trustworthiness. Each seller has a profile that displays customer reviews and ratings, providing valuable insights into their reliability and product quality. Additionally, Etsy has a buyer protection program that safeguards against fraudulent sellers, giving users peace of mind when making purchases.

Pricing and Value for Money: The pricing on Etsy varies depending on the seller and product. While some items may be priced higher due to their uniqueness or craftsmanship, there are also plenty of affordable options available. Overall, the value for money on Etsy is excellent, considering the quality and uniqueness of the products offered.

Customer Service and Support: Etsy's customer service and support are commendable. They have a responsive and helpful customer support team that promptly addresses any queries or issues. Additionally, the seller community on Etsy is known for its friendly and helpful nature, often going above and beyond to ensure customer satisfaction.

Shipping and Delivery: Shipping and delivery on Etsy can vary depending on the seller and location. However, most sellers provide accurate shipping estimates and offer various shipping options to choose from. It's advisable to check the individual seller's shipping policies before making a purchase to ensure a smooth and timely delivery experience.

Return and Refund Policy: Etsy has a fair and transparent return and refund policy. If a buyer is unsatisfied with their purchase, they can contact the seller directly to discuss a resolution. If an agreement cannot be reached, Etsy's customer support can step in to mediate. In cases of non-delivery or misrepresented items, Etsy provides buyer protection and facilitates refunds or returns.

Community and Social Engagement: Etsy has a vibrant and engaged community of sellers and buyers. The platform encourages social engagement through features like forums, teams, and the ability to follow favorite sellers. This sense of community fosters connections, allows for collaboration, and provides a supportive environment for both sellers and buyers.

Security and Privacy Measures: Etsy takes security and privacy seriously. The website uses secure encryption protocols to protect user data and transactions. Personal information is handled with care and is not shared with third parties without consent. Additionally, Etsy provides options for users to manage their privacy settings and control the visibility of their personal information.

Overall User Satisfaction and Recommendation: Overall, Etsy is highly regarded by its users. The platform offers a unique and enjoyable shopping experience, with a vast selection of quality products. The community aspect adds to the overall satisfaction, as users can connect with like-minded individuals. Whether you're a buyer or a seller, Etsy is a fantastic platform that comes highly recommended.

How to file a complaint about Etsy?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with the Etsy company. Make it specific and clear, such as "Delayed Shipment from Etsy Seller" or "Product Not as Described on Etsy Shop".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The nature of the product or service purchased from the Etsy seller.
  • Any discrepancies between the item received and the listing description.
  • Communication with the seller, including any attempts to resolve the issue.
  • Shipping or delivery problems, if applicable.
  • Refund or return issues.
  • The timeline of events, to give context to your complaint.
  • How the issue has personally affected you, such as inconvenience, financial loss, or disappointment.

Be as specific as possible, mentioning dates, amounts, and any other relevant transaction details. If you have attempted to resolve the issue with the seller, include this information as well as the seller's response or lack thereof.

5. Attaching supporting documents: Attach any relevant documents such as receipts, correspondence, screenshots, or photos that support your complaint. Ensure that these documents do not contain sensitive personal information like your address, credit card details, or social security number.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred as a result of the issue. In the 'Desired Outcome' field, clearly state what resolution you are seeking from the Etsy seller or company, whether it's a refund, exchange, or other forms of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Check for spelling and grammar errors, and ensure that all the information provided is correct and to the point.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.

9. Post-Submission Actions: After submitting your complaint, monitor your ComplaintsBoard.com account for any responses or updates. You may receive feedback from other users or even a response from the Etsy seller or company. Stay active in the conversation to ensure your issue is addressed.

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