Etsy
reviews and complaints

I received an email stating my order #[protected] had been shipped.
I checked and my credit card had been charged.
I DID NOT place this order.
I am 70, spend my time at home where I have a mobile phone and clocks. I have absolutely no use for watch.
I contacted the seller 6 days ago via email, asking that they reverse the charge to my card. I advised the bank and they suggested I give the seller an opportunity to reverse the charge. Seller has not responded or reversed the charge. I understand that this was a mistake but it was not my mistake. I need the charge reversed. I have removed my credit card information so further mistakes will not happen. I am very disappointed in the vendor's failure to respond. I am also that Etsy allows vendor's
that choose not to correct their mistakes.

Glenda Emmewtt
[protected]@sbcglobal.net

Via etsy payments, on request of next day payments we would always receive our monies next day at around 3pm.
Since Your change of how payments are made to a sellers account even with my request of monies next day it now is taking up to 5 days before we receive our payments.

For four years we have always received payments next day and after a weekend on the Monday -
As we had no information given to us
(the sellers) concerning payments accounts changing we are taking this as a breach of contract on your part.

For 2019, Etsy officially has the worst customer service on the internet, especially for sellers. It shouldn't take days to get a response. The chat service should be able to do more than simply pass on your request to another department...what's the point of having them there unless it's just for lip service?
I have set up a shop and it isnt showing in any searches, even when I search for the shop name "Frankie Haylock Design" - I recieve a message saying it doesnt exist.
"24/7 customer service" is untrue and decieving. It is clear that Etsy need to expand their workforce to keep up with demand. Waiting a week for a simple response is unacceptable.

The Holiday Season is here - and I have still not received any response whatsoever to my October 26, 2018 and follow up January 21, 2019 e-mails. Your commercials are all over the Internet and you are striving to make consumers aware of your products. Why you have chosen to blatantly ignore a request, politely made and requesting a response, does not bode well for your reputation. I have purchased from you in the past and I do believe you owe me the courtesy of a response. This matter is of the utmost importance to my colleagues as well - we are all active in the animal medical field some are veterinarians, some are animal pharmacists and others are pet owners. Jack Devane's disgusting creations are deeply offensive to us. We definitely want to hear back from Etsy in this regard.

----- Forwarded Message -----
From: Giulietta Cano
To: support@etsy.com
Sent: Monday, January 21, 2019, 02:37:01 PM EST
Subject: Fw: Serious Complaint (Following Up Please Respond)

Hello, I don't believe I heard back from Etsy on the e-mail below. Your products have been so great in the past and I hope to learn you are excluding immediately this artist. My colleagues and I would like to continue with your company but are not able to in light of his utter disrespect for animals. I know this is not your company's policy so please let me know the outcome. Many thanks.

----- Forwarded Message -----
From: Giulietta Cano
To: support@etsy.com
Sent: Friday, October 26, 2018, 11:33:09 AM EDT
Subject: Serious Complaint

Good Afternoon,

I have used Etsy and been pleased with your service -- but am now discontinuing all contact with Etsy because you are hosting this person on your site: For Those With Everything Else by TheWorldAroundEwe

The majority of animal lovers do not view Jack Devane as an artist. He is considered to be utterly disrespectful of the individual creatures he displays. His use of their little bodies in this way is nothing short of disgusting and speaks volumes of his lack of consideration for sentient beings smaller than himself. I would appreciate feedback from you. I work closely in New York with veterinarians, animal hospitals, rescues and shelters and my colleagues eagerly await your response. Please honor this sincere request. Thank you.

Hi
I am requesting a refund of my seller fees- this month I have paid over £30 worth of seller fees, advertising costs, etc.
This is a hugely disproportionate cost of fees considering your advertising cost have brought in no business or sales. Since using your ‘advertising' tool I have had 1 sale (which you then took the money from to pay for my fees) in 2 months.
This I believe is unfair and has actually caused me stress. I now have no money from the one sale I've actually received and have to find an additional £12 for postage to Canada for said sale. I signed up to you ‘free shipping' as you state it will increase my visibility, it has not. I am averaging 5 views per day so how do you justify taking £30 of my money for your apparent advertising.
Appalling. I called to discuss with a customer advisor who was rude and unable to explain anything to me. I've now closed my Etsy account and will never return. I believe you are unjustified in charging such extortionate amount of charges etc. I request this money back within 14 working days. If it is not returned to me I will be taking this matter further.
Regards
Becky Palmer Killingbeck

I can not believe that you are so intollerant to ban the business Garlands Of Grace. This is intollerant and just wrong. I realize as the owner of the site you have every right to refuse anyone you deem to not meet your standards, but please reconsider. We have to be open to all views and they are just seeling head scarfs. I will not shop at your site because you are intollerant and against these views. Please be more tollerant.

I opened shop on etsy. But next day my shop is suspended by Etsy. There was no any information about why etsy suspended my shop .I tried to contact with etsy seller customer support(I sent many emails but no response) But seller customer support unresponsive(The worst seller customer support ever). This is very frustrating. Because I have my own designs and I spent bunch of $ for design copyrights. I just realized that there is another seller who is selling my designs without my permission. Now As a victim of ETSY, Now I am looking for legal consultant for addressing this issue.

Hi Fred,

You can pay via paypal on etsy. Anything you need to know just ask. Have a nice day,

Purr.
How are you doing there and i am very happy to hear back from you, well i will like to ask you the following questions.

Are you the real owner?

What is the present condition?

How much is the final asking price?

Do you have PayPal ID which payment can be make?

Where is the exact location for the pick up?

I will be glad to hear back from you. I have a shipper that will come over for the pick up, so you don't needs to bother of the shipment, just let me know the pick up location so that I can make and inquiry with the pick up agent to know how much it will cost me for the pick up...I will be waiting to hear back from you as soon as possible...

Thanks.
Hide quoted text

On Wed, Aug 28, 2019 at 1:02 AM Marie-Celeste Carroll wrote:
Hi Fred,

You can pay via paypal on etsy. Anything you need to know just ask. Have a nice day,

Purr.
I am not answering this, it sounds like a scam. Please do not write to me again.

Purr.
Hide quoted text

On Wed, 28 Aug. 2019, 10:15 am Fred Parker, wrote:
How are you doing there and i am very happy to hear back from you, well i will like to ask you the following questions.

Are you the real owner?

What is the present condition?

How much is the final asking price?

Do you have PayPal ID which payment can be make?

Where is the exact location for the pick up?

I will be glad to hear back from you. I have a shipper that will come over for the pick up, so you don't needs to bother of the shipment, just let me know the pick up location so that I can make and inquiry with the pick up agent to know how much it will cost me for the pick up...I will be waiting to hear back from you as soon as possible...

Thanks.

On Wed, Aug 28, 2019 at 1:02 AM Marie-Celeste Carroll wrote:
Hi Fred,

You can pay via paypal on etsy. Anything you need to know just ask. Have a nice day,

Purr.

I placed an order on the 9th August from RaceclosetUK
order number [protected]
Despite many emails i have not received the order, i even said if i cant have the order can i at least have a refund! I dont even get a reply

The transaction ID is [protected] it was for a bucket hat
I have emailed on the 15th August when she asked me what i had odered !
I then emailed again on the 17th, 19th, 21st, 22nd and the 24th !
I am really fed up now - what else can I do?

I was sold a wig that was supposed to be a Slavic virgin human hair wig. That is not what I received.
After talking with the seller at length, I ordered. I was charged $250.00. It arrived at my address and I see a very badly damaged wig. The hair was overprocessed and badly damaged. It was not virgin. The lower one half of the wig just had thin hair, I could see that it had actually broken off. So thin you could see through it. I messaged the seller immediately. The seller said it was fine and they did not give refunds. He suggested I wash it and see how it looked. I did and a ton of hair color washed out and then I had a straw colored badly damaged hair. I messaged the seller again. And he says no you washed it. And he said let it air dry and it would look better. I did that and it took 2 days for it to dry. Over processed hair won't dry because it's cuticle has been damaged and the hair is opened to absorb the water. Normal hair when being washed you are washing the outside of the hair shaft. So now it was even worse. I messaged him again. He would not do anything.
I reported it to Etsy and they did absolutely nothing.
So I am stuck with a wig that isn't ever going on my head. It is ridiculous.

I ordered two bracelets, and on my bank statement on the same date was a charge for 'multiple items' for 58.96 from etsy. It didnt say paypal which is the only way I pay. I tried phone, kept getting busy signal, then chat and was redirected to Just answer for a few! The bracelets showed company and. PayPal. No record anywhere for " mutie items. I finally had to put stop payment for 20.00! Impossible to get hold of company

They took money out if my account i complsined to the bbb and went to my bank i was refunded the money this was in july, i sold 2 items and they kept the money refusing to give a reason! Now i am trying. to get my money again, etsy is horrendous! They refuse to give a teason and when it comes to finances of any kind you cant talk to anyone only by email which ir ridiculous by all means i have done 0 nothing for them to tske my money!

Respected Sir/Madam,

Greetings from D.C.

May Name is Mr. Mahbub Khan.

I purchased the above item on April 02, 2019 (Order Number # [protected], Price $17.99, Quantity 1) and the payment method was Paypal, paid to [protected]@gmail.com on April 02, 2019. But till today I didn't receive my purchased item. I don't find any tracking information in my account regarding this purchased. I sent the first message to the company on May 11, Second message on May 18, third message on May 22, fourth message on June 08 of this year. I have also sent a message today. Please send my item immediately. If the company is unable to provide the item please arrange to give money back .

Thanks

Sergeant Mahbub Khan
Defense Wing
Embassy of Bangladesh
3510 International Drive, NW
Washington, D.C. 20008
Phone : +[protected] Ext 332
Mobile: +[protected]

Fwd: Your Etsy Purchase from QueenTrinasBoutique ([protected])
Fri, Jul 5, 2019 2:09 pm
Marlee Shaw [protected]@aol.comHide
To TRANSACTION [protected]@ETSY.COM
THESE WERE NEVER RECEIVED & WE SEE NOW THAT THEY ARE ADVERTISING THEM AGAIN. PLEASE ADVISE. THANKS -M-

How cool it is that the God that created the oceans & mountains & galaxies looked at you & thought the world needed one of YOU too!
MPS DIRECT
Marlee P. Shaw
[protected]
[protected]@aol.com
www.mpsbuydirect.com
The Best View comes after the Hardest Climb!

-----Original Message-----
From: Etsy Transactions
To: marleeps
Sent: Tue, Jan 22, 2019 2:52 pm
Subject: Your Etsy Purchase from QueenTrinasBoutique ([protected])

Your purchase was successful
Etsy
QueenTrinasBoutique will start working on this right away. Your order number is [protected]. We'll email you as soon as it ships.
Order details
Ships from
Plantation, FL, United States
Shipping to
MARLEE P. SHAW
4029 ELLENBORO LANE
FT. WORTH, TX [protected]
United States
Estimated delivery
Jan 25 More info
Paid with
VISA ending in 8805

Fur Slides
Transaction ID: [protected]
Quantity: 1
Price: $45.00
Order total
Item total $45.00
Sales tax $0.00
Shipping $12.16
(USPS Priority Mail)
Total (1 item) $57.16

Corinna
Owner of QueenTrinasBoutique
Plantation, FL, United States
Any questions?

Contact QueenTrinasBoutique

All of my shops were closed (account suspended) leaving all customers wondering why they couldnt access my products due to 1 case being filed for ITEM not received. This customer had ordered item for remote location with limited courier service hence it took longer than estimated date of delivery. ETSY refunded money even through tracking details stated ITEM on its way along with latest update saying item in local country. All of my other other shops have suffered loss since then and now getting multiple frustrating customers as they can not see details of items they have ordered under other shop selling different products.

I am now left with great loss with no income or money to invest in further products. I can not believe but I am saying it that EBAY n AMAZON are alot better and professional than ETSY.

THREATENING me that they will take money from my account if I didn't sent refund or return label to a customer (even through buyer agreed to return item and didn't for 70days) and now ETSY has accepted return. Allowing buyer enough time to reply to one message with lack of evidence on the case but threatening BUYER to provide shipping label on weekend within 24hours otherwise case will be closed and they will force from my account!

when i try to open an etsy shop, i can only get to the stage where you have to fill in my credit card details. after that, i get to the ‘verify your identity' form and fill it out correctly, but it keeps saying that it can't verify my identity. really frustrating and i can't even go back and change the credit card and try again with a different one! please help

I recently closed my Etsy shop I had 4 orders to fill and submit tracking numbers for I did that but Etsy is saying my account is under investigation and they have until Jan of 2020 to complete the investigation..I hv contact customer Service 10 times in 2 days and still hv not gotten this issue taken care of.. why would my account be under investigation why are the holding my funds totaling 188.00 I ship the order submitted shipping confirmation numbers and still no payment to my account has been posted there is no customer Service number other than representative who can't help u but only escalated your case my case has been escalated 9 times and still no call no email no anything..
Shonte Thompson
Jackson Ms 39213
[protected]@gmail.com
[protected]

I wanted to order a pair of wedding sandals from ABiddaBling through Etsy for $135.29 CAD plus shipping. I didn't realize I hit the "Submit" button twice until I received two pairs of sandals in one box. The sandals were flimsy and oversized. When I contacted the seller she was unsympathetic saying her policy was no returns. Ultimately, I was charged $347.28 CAD, including two shipping charges of $36.91 CAD for a outrageous total of $73.82 CAD shipping for a single package that weighed 1 lb 15 oz! I opened a case for review but Etsy gave me zero consideration. I'm stuck with two pairs of sandals I can't use and a bill for $347.28 CAD!

Do not purchase from this company as the owner, Amber Carter is unprofessional and an online troll who supports extremely hostile lifestyles. Ms. Carter you need to behave online and not be rude to potential customers and be cautious regarding what you post online since it doesn't look good to potential customers.

I do not recommend this company or their tactics.

I ordered a leather jacket march 8th 2019 from Harley world. It was too small.
I sent many messages asking how to exchange it. I filled out the exchange form and returned jacket to manufacturer April 20th at a cost of $70. On June 8th, the jacket was returned to me in the same box I sent it in (in deplorable condition). Box had not been opened, the same jacket wrong size was returned to me. So it had made a round trip to Pakastan with no resolved results at my expense.
Again repeatedly sent messages thru Etsy with no answers.
I desire a full refund and my shipping expense of $70.
The jacket is in great condition. Where do I sent it back to?

Jeff Maurer