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4.5 4162 Reviews

Etsy Complaints Summary

14 Resolved
511 Unresolved
Our verdict: If considering services from Etsy with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Etsy reviews & complaints 561

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T
10:22 pm EDT

Etsy Contacting cs

Received email to review a purchase I have not received. So I left a one star explaining I can not review until I receive item. The seller is upset. Very upset. Yet I was only reviewing that I could not review. Bought Aug 14Th. and today is Aug. 26th.

I am deeply sorry. There is no way/option to edit. Nor a way to contact CS. Please help or correct problem within Etsy.

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1:14 pm EDT

Etsy Account deactivation

Opened an etsy account and spent hours setting up listings. Went live and got first order. Went to process order only to discover account has been inexplicably deactivated. No communication as to why and no response to emails. Cannot log in to file complaint or talk to anyone. Terrible way to treat online sellers. We are new start up and are now likely to lose customers and receive negative feedback because of this. Even if we have made some genuine mistake with our listings that merit our account being deactivated, shouldn't we out of general courtesy at least of been informed that this was going to happen and that it had happened.

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Mixedbaby Saagar
, US
Jul 09, 2021 11:11 am EDT

They are notorious for doing this. Did the same thing to me.. Banned me right after my first sale. No way to contact them without logging in but I cant log in. Recently, I received an email from Etsy that my customer has been trying to reach out for some correction in the digital file if not refund her money.

How can I make corrections, if I am never able to log in and Etsy took my money from credit card and refunded the customer. But I was never paid for the sale I made.

I am considering making a complaint in consumers court.

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5:27 am EDT
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Etsy Unable to contact anyone to get rest of my items I paid for

I bought a face mask plus pouch from abizyqueenbee (alias thumbsupaustralia) via etsy web page on 26th july. Item did not turn up by 18th august. Wrote numerous requests to the seller via etsy with no helpful reply at all. I raised a case via etsy on the 18th detailing non-arrival and non-help from the seller. Suddenly seller says it was returned to them and resent it with a tracking number this time (none before). Item finally arrived on 24th august, face mask was there, but no accompanying pouch. I then received an email from etsy closing the case.

The seller won't reply and etsy doesn't allow you to reopen the case or add a new one on ‘delivered' orders. There is no other way to contact etsy and I am without my whole order. Etsy does not allow you to contact them at all unless you have a current unresolved order. I couldn't even escalate the case because of only partial delivery. Don't use etsy to buy from what is effectively a blind sub seller and an uncontactable etsy.

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11:25 am EDT
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Etsy Selfie face mask from perfectly designed llc

I tried to order from this site a selfie facemask, I was not asked for a selfie and I thought it came after I compleated my order. I have yet to be contacted by the seller, after at least 3 times trying. Are they still in business or just collecting money, from trusting souls? I paid with paypal so there is no problem there. This becomeing a thorn in my side. I find it very hard to see myself clicking on esty again. At least so far.

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1:03 pm EDT

Etsy Order#1686155830, dragonfly mask by katiebethkorner

I purchased a dragonfly mask on June 28 and received it on July 3 from Katherine Pattillo Wilsey, 3404 Kensington Ct., Tuscaloosa, AL 35405 . I contacted the seller KatieBethsKorner to let her know that the mask was too tight and didn't fit. She responded with the following:
Yes, I am sorry that it doesn't fit. You can just mail it back to me and I can make the adjustments. If you cover the shipping here, I will cover the shipping back to you. There isn't an extra fee to make an adjustment.

I hope you like the mask otherwise. :)

So I returned the mask to her on July 13 via USPS and haven't heard back to date on the status of the mask. I wrote a personal note to the seller and have tried to contact her through email messages but no response.

Etsy must have blocked my messages as well as my invoice of purchase on the website because I am not able to access the page. The purchase is not showing up under my recent purchases.

Confirmation number: 1686155830

Hummingbird Reversible Face Mask with Filter Pocket
Transaction ID: 1960010339
Personalization: elastic loops, 175mmx95mm
Quantity: 1
$9.99
Shipping address
Sally Bowden
33411 Watts Bay Drive
WALLOPS ISLAND, VA 23337
United States
Paid with Credit card
Subtotal $9.99
Shipping $0.00
Sales tax $0.53
Total (1 item) $10.52
Carbon offset leaf icon Etsy offsets carbon emissions from every delivery

I just would like to receive the mask back with the adjustments made to the ear loops. Please help me resolve this issue. I really liked the mask.

thank you,
Sally Bowden

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Ofscots_de3cent
, US
Nov 05, 2020 3:46 am EST

Purchased an 'original' 1940s Greetings Card from a seller on Etsy who sent me a 'duplicate' some weeks later (only this time marked as an original 1950s card, same product number etc). Made me doubt that either card was genuine. Seller informed. Reply was full of vitriol (She'd just 'forgotton' to remove an irrelevant sticker 'Original 1950s Greetings Card' from the duplicate card, I should be grateful I have 2 cards etc, etc). I don't want / need 2 cards. I just wanted what I purchased. An original 1940s Greetings Card.
Manic replies from the seller are attached . I appreciate that the seller may have some mental health issues and so have chosen not to reply or follow this up further :-( What would you do?

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8:38 am EDT

Etsy Escalate my open case - #[protected]

I have not been contacted by an Esty agent, or given the option to escalate my case filed on 8/2 as advised on your website. I've already been in contact with the seller, and he does not wish to resolve this matter. My order does not fit the description of a photo I submitted at the time of my purschase. The image processed on the bag, doesn't match the color tone of the image provided. I would greatly appreciate a response to my inquiry.

Thank you.

Toni

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10:42 am EDT

Etsy Shipping charges

Etsy offered free shipping for orders over $35, my order totaled $110.44.

Total shipping I was charged #30.71. I called and complained Etsy gave me a gift card for $18 at that time I informed Etsy that I wanted all the money I paid for shipping because according to their website shipping would be free and to add insult to injury Etsy credited me a gift card when I asked for my money to be returned to the card I use to make the purchase.. Please help

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4:25 pm EDT
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Etsy $347.00 special order never received

In may of 2017 I ordered a custom wool felted sculpture & pin in the likeness of my yorkie from gerry of gourmetfelted on etsy ($347.50) she had lots of reasons why it was not completed — a waiting list, illness and family death, divorce. I have contacted gerry many times — all I get are more excuses & empty promises. I‘m sick of it, I want a refund!

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5:18 am EDT
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Etsy Wrongful closure of my shop

I was a very successful and well respected seller on etsy for 6 years. I had no complaints against me or my shop with 100% sales ratings. One day I noticed my store to be unusually quiet, I logged in and my shop was closed with no reason or explanation.
Turns out they closed my shop because someone else totally independent of me or my shop had been closed down the same day. My housemate that uses the same ip address was shut down that day so they just wiped my 2 shops out too. My housemate had her own shops, own PayPal, own bank accounts associated with etsy. I have been trying to get them to open my stores back up but to no avail. When a speeder gets pulled over the driver gets the ticket not the other that happen to be in the car.
I have heard about this happening to alot of people and I think it's so wrong and unfair. This was my career and source of income being messed with. This happened in 2014 and since then I have been struggling to make the same income and get the traffic. Especially, now in the pandemic with fellow Americans struggling it would be nice to help someone that was wronged and make it right!
Melissa Karr
Glamour Girl Beads
Urban Metal Designs

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L
3:38 pm EDT

Etsy There service

To whom this may concern.
I placed an order (my first order with you) on 7-3. On 7-5 you billed my checking account. As of today, I still have only received one email that my order was confirmed. On that confirmation it states a 7-10/7-13 delivery. As of today, still nothing. I called Customer service.
The following numbers
718-855-7955
844-659-3879
888-493-7266
718-855-7956

was told the following-
Cyrus Williams (Floor Manger)
Your order was canceled.
Let me refund your amount.
You have two other orders I will refund those as well. (never was charged yet for them)
(these are not mine and I told him to cancel and to cancel my account with you)
He told me the system had locked my account.
He would call me back. But offered me 50 dollars to my acct.
Or put on my phone money account. Which I do not have.
Said didn't need your money just close my account and refund my dollars.
Still no word.

Customer service called back, and she said the order was shipped and she gave me tracking. But showed no other charges. And never received an email with this confirmation still.

Not sure what your people are doing or if they all look at the same screens, but because of the unprofessionalism of my multiple calls from 9 am to about noon. I had to call my bank and cancel my card and alert them of all the Esty charges maybe or maybe not coming through.

Then after being accused of placing these orders and someone must have used my computer and ordered them. I am the only person to use this laptop. So being accused of something on my first order was BS.

I will definitely not be using your company again. To go through as mush BS as I have had to for one item, then have my Esty account hacked and other orders being placed on it, no emails or calls to inform or ask but to then accuse….

I tried to reach the corp. office and no one answers, or it says you don't take any incoming calls. What kind of BS is that? If I did that to my client I would be out of business.

A very disappointed new customer guess I am going back to Amazon.
I will for sure tell my friends and colleagues of my experience with ETSY.
Very disappointed.

Mitchell Payton

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Update by Leo Go
Jul 17, 2020 3:40 pm EDT

Update : the rep would not give me the number for corporate and the corporate number won't accept incoming calls.
What type of shaddy businesss is this that you can't speak to someone in charge.. o that's right they just take your money and don't deliver the product

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2:34 pm EDT
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Etsy Defective face masks - unethical behavior

Bre's Sweet Factory is a seller on ESTY and this seller is a scam. They sold defective face masks, authorized a return, and then refused to refund money because they claimed I made the face mask defective. What a way to defraud people out of their hard earned money.

Item purchased on May 26, 2020 - Transaction# [protected]
Item returned per seller approval on June 5, 2020

I am reaching out to ESTY for support in this matter. I am requesting a refund.

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6:52 pm EDT
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Etsy Unlawful conduct, etsy claimed my policies are nothing

My shop listed a nest thermometer in like-new condition both aesthetically and functioning. We offered free shipping and our policy we have had in place for years states to contact us first with inquiries, all sales final. Instead the buyer filed a fraudulent case and lied stating we shipped him a damaged item but never displayed any pictures of any damage. We defended ourselves and when it got escalated etsy ruled for him and michael in disputes stated our policies were nothing and meant nothing. That's when I knew he/etsy was engaging in unlawful conduct. I immediately requested an appeal but have received no response, only michael claiming we listed it homemade? A nest thermometer could not be homemade obviously so we are not sure if this was an oversight accident by us or if etsy change the listing some how? He behaved extremely bias, nasty, very hateful and then a woman commented on the case claiming she was his supervisor. She was equally unlawful and they both demanded address verification repeatedly never answering my appeals process inquiry. I also emailed etsy multiple times inquiring of the appellant process, no response. If I need to if this is not resolved very soon, I will pursue the matter in a court of law. This is like dealing with truly evil criminals dealing with etsy. We had no problems prior to this except a buyer in mexico who had not paid customs to pick up her camera. After she did she contacted us to apologize and left racing feedback. We equally sent her remorse for the misunderstanding. It all worked out. Our policies are valid and I believe a judge would render the same finding.

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2:00 pm EDT

Etsy Refund!!!

I ordered a rug from wakaleka invoice id#[protected]_[protected], I was very disappointed in the rug when I received it. It was more like a tablecloth than it was a rug. It was very thin. I contacted the seller and told her I was returning the rug and she suggested that a rug pad would help and she would send me a rug pad. Well, I received the rug pad and it was thinner than the rug. I contacted her again and told her I was sending the products back, they were shipped from north carolina and I live in south carolina. She said I would have to send it back to guatemala. I went to fedex and the wanted $339.00 to ship it to guatemala which is more than I spent on the rug ($216.14)
It is almost impossible to write a review on your website so I just wanted you to know about my expererience and if there is any way you can resolve this issue for me I would greatly appreciate it.
My name is donna johnson, my email address is [protected]@gmail.com
My phone number is [protected]
Thank you very much.

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5:54 pm EDT

Etsy Bre's sweet factory

This company was selling defective face masks. The have received many negative reviews on this face mask. When I received the face mask, I contacted them immediately that the face mask was defective. I returned the face mask within the period allowed. They received the face mask and informed me that the mask had blood on it, was damaged and they refused to provide a refund.
This company is a scam and have since stopped selling the face mask. The mask was purchased on 5/26/20 transaction #[protected] for $16.19. This company sent me photos of the face mask that I did not damage and it was not damaged in the mail. It is despicable that a company would stoop so low to steal people's hard earn money. I do not believe ESTY would want to be associated with this company.

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11:31 am EDT

Etsy Way esty does reviews

I do not think it is right that Etsy only allows you to include photos unless a review is 5 stars and if it is 3 stars or below the review does not get added by date. By intentionally placing more recent and negative reviews below more positive and older reviews, Etsy is tricking customers and potentially allowing them to purchase an item that is no longer up to standard from previous purchases.

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6:57 am EDT
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Etsy Stalking and harassment

Sunshine's My Little Pony Shoppe dragged out a purchase for six months, from August 2019 to February 2020. When my friend posted a complaint online, Lindsey "Sunshine" Bock sent her friends after her with harassing messages. When my friend complained that Lindsey was sending harassment, Lindsey Sunshine Bock sent her husband to call my friend's family with legal threats and terrorizing language, quote "I'm going to sue you, I know where you work, your name and your family's names". It's illegal to use information from a business for other purposes, like harassment! Lindsey should learn how to run a business, but first learn how to obey the law and stop being a bully! She also sells from https://sqponies.ecrater.com/ and https://www.facebook.com/SunshinesMLPProjects/ and https://linktr.ee/sunnysparklepony

More websites doesn't make you more of a businesswoman!

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3:29 pm EDT
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Etsy Reduced visibility on my shop

I have received an email from Etsy yesterday (27/5/2020) advising me due to current open orders my shops visibility will be reduced until I "catch up".

My shop has been open for 2 years and is a Dog accessories businessm recently I have also added facemasks to my shop to help people due to Covid, however due to this reduced visibilty I am not getting any orders from customers and I have external adverts outside of Etsy driving business to my shop and Pattern website - if I cannot be found this will make me look terrible,

my outstanding order are all within date and I am speaking with my customers and movbing despatch dates if there is an issue. I understand I was busy, however surely the decision to close my shop or reduce orders should be my decision, I have now lost approxmiateing 300GBP in orders today.

Please could you advise how and when my shop will be back on line and whether I will receive an email stating its back.

I believe its been "unindexed" in Etsy terms.

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8:50 pm EDT

Etsy Sold products

I was selling Covid awareness pin buttons on etsy. They shut down my shop and told me I was exploiting people. When they shut it down I was in the middle of a transaction. Etsy tells me if your shop is shut down for any reason you are responsible for refunding the customers money and sending them their merchandise. OK? But you shut down my shop. I have no way of telling what they ordered. And I cant refund them their money because etsy has it.

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11:54 pm EDT

Etsy Has no way to contact it for any seller support

Etsy has no way to contact it, it shuts down product without notice and de-index stores costing thousands in damages. I have a very popular store on Etsy that has thousands of views. As of last weekend, my store has disappeared from Etsy search as well as my products. I have lost thousands of dollars because there is no communication from Etsy and no way to contact them to resolve the problem.

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11:07 am EDT
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Etsy suspension

Hello there, our shop is suspended because of a connection of another shop.
Before years we helped some friends to set their shop from our pc. We share some information with them, as we had some experience that time to join etsy comunity and make a living. Now they have problems with odr and our shop is suspeneded as safety team consider it our second shop.
Is it possible to have two shops and one with excellent services and the second with problems?
Is it fair to have our shop shut down because we tried to help?

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Etsy Customer Reviews Overview

Etsy is a popular online marketplace that connects buyers and sellers of unique and handmade goods. The platform has received overwhelmingly positive reviews from users, who praise its user-friendly interface, wide selection of products, and excellent customer service.

One of the biggest draws of Etsy is its focus on handmade and one-of-a-kind items. Customers appreciate the ability to find unique and personalized gifts, as well as the opportunity to support independent artists and makers. Many reviewers also note that the quality of the products sold on Etsy is generally high, with sellers taking pride in their craftsmanship and attention to detail.

In addition to its selection of handmade goods, Etsy also offers a wide range of vintage items, craft supplies, and digital downloads. Customers appreciate the variety of products available, as well as the ability to search for specific items using detailed filters and categories.

Etsy's customer service is another area where the platform excels. Many reviewers note that Etsy's support team is responsive and helpful, and that disputes with sellers are often resolved quickly and fairly. The platform also offers buyer protection policies, which give customers peace of mind when making purchases.

Overall, Etsy is a highly regarded online marketplace that offers a unique and enjoyable shopping experience. Its focus on handmade and personalized items, wide selection of products, and excellent customer service make it a top choice for shoppers looking for something special.

Etsy In-depth Review

Website Design and User Experience: The design of Etsy's website is visually appealing and user-friendly. The layout is clean and intuitive, making it easy to navigate and find what you're looking for. The search function is efficient, allowing users to filter and sort results to quickly find the desired products. Overall, the website design and user experience are top-notch.

Product Variety and Quality: Etsy offers an extensive range of products, catering to diverse interests and preferences. Whether you're looking for handmade crafts, vintage items, or unique gifts, Etsy has it all. The quality of the products is generally high, with many sellers showcasing their craftsmanship and attention to detail. It's a treasure trove for those seeking one-of-a-kind items.

Seller Reputation and Trustworthiness: Etsy has a robust system in place to ensure seller reputation and trustworthiness. Each seller has a profile that displays customer reviews and ratings, providing valuable insights into their reliability and product quality. Additionally, Etsy has a buyer protection program that safeguards against fraudulent sellers, giving users peace of mind when making purchases.

Pricing and Value for Money: The pricing on Etsy varies depending on the seller and product. While some items may be priced higher due to their uniqueness or craftsmanship, there are also plenty of affordable options available. Overall, the value for money on Etsy is excellent, considering the quality and uniqueness of the products offered.

Customer Service and Support: Etsy's customer service and support are commendable. They have a responsive and helpful customer support team that promptly addresses any queries or issues. Additionally, the seller community on Etsy is known for its friendly and helpful nature, often going above and beyond to ensure customer satisfaction.

Shipping and Delivery: Shipping and delivery on Etsy can vary depending on the seller and location. However, most sellers provide accurate shipping estimates and offer various shipping options to choose from. It's advisable to check the individual seller's shipping policies before making a purchase to ensure a smooth and timely delivery experience.

Return and Refund Policy: Etsy has a fair and transparent return and refund policy. If a buyer is unsatisfied with their purchase, they can contact the seller directly to discuss a resolution. If an agreement cannot be reached, Etsy's customer support can step in to mediate. In cases of non-delivery or misrepresented items, Etsy provides buyer protection and facilitates refunds or returns.

Community and Social Engagement: Etsy has a vibrant and engaged community of sellers and buyers. The platform encourages social engagement through features like forums, teams, and the ability to follow favorite sellers. This sense of community fosters connections, allows for collaboration, and provides a supportive environment for both sellers and buyers.

Security and Privacy Measures: Etsy takes security and privacy seriously. The website uses secure encryption protocols to protect user data and transactions. Personal information is handled with care and is not shared with third parties without consent. Additionally, Etsy provides options for users to manage their privacy settings and control the visibility of their personal information.

Overall User Satisfaction and Recommendation: Overall, Etsy is highly regarded by its users. The platform offers a unique and enjoyable shopping experience, with a vast selection of quality products. The community aspect adds to the overall satisfaction, as users can connect with like-minded individuals. Whether you're a buyer or a seller, Etsy is a fantastic platform that comes highly recommended.

How to file a complaint about Etsy?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with the Etsy company. Make it specific and clear, such as "Delayed Shipment from Etsy Seller" or "Product Not as Described on Etsy Shop".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The nature of the product or service purchased from the Etsy seller.
  • Any discrepancies between the item received and the listing description.
  • Communication with the seller, including any attempts to resolve the issue.
  • Shipping or delivery problems, if applicable.
  • Refund or return issues.
  • The timeline of events, to give context to your complaint.
  • How the issue has personally affected you, such as inconvenience, financial loss, or disappointment.

Be as specific as possible, mentioning dates, amounts, and any other relevant transaction details. If you have attempted to resolve the issue with the seller, include this information as well as the seller's response or lack thereof.

5. Attaching supporting documents: Attach any relevant documents such as receipts, correspondence, screenshots, or photos that support your complaint. Ensure that these documents do not contain sensitive personal information like your address, credit card details, or social security number.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred as a result of the issue. In the 'Desired Outcome' field, clearly state what resolution you are seeking from the Etsy seller or company, whether it's a refund, exchange, or other forms of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Check for spelling and grammar errors, and ensure that all the information provided is correct and to the point.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.

9. Post-Submission Actions: After submitting your complaint, monitor your ComplaintsBoard.com account for any responses or updates. You may receive feedback from other users or even a response from the Etsy seller or company. Stay active in the conversation to ensure your issue is addressed.

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