Etsy
reviews and complaints

Seller is Pastors-Products
57 thumb200
Mikasa Provincial CV900 Villa Medici Salad Plate - 8 1/4" - Discontinued Pattern
1 x $4.95 each
$4.95
Subtotal $4.95
Shipping (Standard shipping (1 to 5 business days)) $9.50
Tax $0.81
Payment type PayPal
Total $15.26
Didn't receive your order yet?

Here's the shipping information provided by the seller:
Marked as shipped: 09/17/20
Tracking number: 9405508205496700228604
Shipping country: US

the other is:

the other is libertyhallgirl who says my item was shipped September 11. I have contacted this seller several times and have had no response.
I would like my money back on both of these items.

9/2020 Listed product containing prohibited constituent. Received email notification from Integrity Team to outline Etsy policy and state that I must come into compliance to sell said item on platform.

Promptly deleted listing. Reformulated, relabelled and relisted said product to be in compliance. Item is now same as hundreds of other topical salve products that list on Etsy.

9/27/2020 Marketplace completely suspended due to listing of prohibited item. Banned from selling this item on Etsy platform. Multiple attempts to communication with Integrity Team, questions not answered and no guidance provided. Other companies sell similar item and are not banned. This is discrimination and represents a direct financial burden to my business. This complaint represents the fifth notice provided by me to Etsy regarding discrimination.

I made a sale 3 days ago and someone named Alex said my funds would not be deposited for 6 months. I was counting on those funds to buy groceries and prescriptions because I am disabled. I have many health problems. I need those funds but they will not be deposited until the end of March 2021. Can I file a lawsuit? I need my money. How can I get those funds released?

I have purchased many times from ETSY retailers, however Etsy chooses at their convenience to ship to an old address, even though occasionally they get it right.They make it very difficult to update the profile or file complaints online, the Apple Pay does not even match my credit card billing zip and it still lets charged.Twice now merchandise was shipped to a different state

There is no contact, help or customer service number for etsy. So when you have a problem. It's your problem. I tried for 2 months to find out why I was not receiving notification of orders being placed with my etsy shop. I must have wrote 5 emails and did not get one response. My customer finally contacted me by using my e-mail asking "where is my order". I apologized to the lady and told her I would send the order out in 2 days. I used the mail service provided by etsy. The cost to ship was $24.00 (not cheap). I got a shipping label and a tracking number. The customer waited 2 months and never received her order. I then received an e-mail from etsy stating the customer wanted a refund (I don't blame her at all. I would not have waited that long). I tried to contact etsy to see what happened to the order I sent using etsy's mail service I replied to the e-mail from etsy letting me know the customer wanted a refund. This is the response I got: "this is not a monitored inbox." lol. So I was stuck again with no one to contact. Etsy made my company look bad. Small business owners know a bad reputation is worse than no reputation. I whish I cold speak to somebody at etsy to get this resolved but i've come to the conclusion that etsy is a company that takes your money and gives you nothing in return. So if you think you are saving money by joining this company think again! Ps. Does anyone know a good attorney

Received email to review a purchase I have not received. So I left a one star explaining I can not review until I receive item. The seller is upset. Very upset. Yet I was only reviewing that I could not review. Bought Aug 14Th. and today is Aug. 26th.

I am deeply sorry. There is no way/option to edit. Nor a way to contact CS. Please help or correct problem within Etsy.

Opened an etsy account and spent hours setting up listings. Went live and got first order. Went to process order only to discover account has been inexplicably deactivated. No communication as to why and no response to emails. Cannot log in to file complaint or talk to anyone. Terrible way to treat online sellers. We are new start up and are now likely to lose customers and receive negative feedback because of this. Even if we have made some genuine mistake with our listings that merit our account being deactivated, shouldn't we out of general courtesy at least of been informed that this was going to happen and that it had happened.

I bought a face mask plus pouch from abizyqueenbee (alias thumbsupaustralia) via etsy web page on 26th july. Item did not turn up by 18th august. Wrote numerous requests to the seller via etsy with no helpful reply at all. I raised a case via etsy on the 18th detailing non-arrival and non-help from the seller. Suddenly seller says it was returned to them and resent it with a tracking number this time (none before). Item finally arrived on 24th august, face mask was there, but no accompanying pouch. I then received an email from etsy closing the case.

The seller won't reply and etsy doesn't allow you to reopen the case or add a new one on ‘delivered' orders. There is no other way to contact etsy and I am without my whole order. Etsy does not allow you to contact them at all unless you have a current unresolved order. I couldn't even escalate the case because of only partial delivery. Don't use etsy to buy from what is effectively a blind sub seller and an uncontactable etsy.

I tried to order from this site a selfie facemask, I was not asked for a selfie and I thought it came after I compleated my order. I have yet to be contacted by the seller, after at least 3 times trying. Are they still in business or just collecting money, from trusting souls? I paid with paypal so there is no problem there. This becomeing a thorn in my side. I find it very hard to see myself clicking on esty again. At least so far.

I purchased a dragonfly mask on June 28 and received it on July 3 from Katherine Pattillo Wilsey, 3404 Kensington Ct., Tuscaloosa, AL 35405 . I contacted the seller KatieBethsKorner to let her know that the mask was too tight and didn't fit. She responded with the following:
Yes, I am sorry that it doesn't fit. You can just mail it back to me and I can make the adjustments. If you cover the shipping here, I will cover the shipping back to you. There isn't an extra fee to make an adjustment.

I hope you like the mask otherwise. :)

So I returned the mask to her on July 13 via USPS and haven't heard back to date on the status of the mask. I wrote a personal note to the seller and have tried to contact her through email messages but no response.

Etsy must have blocked my messages as well as my invoice of purchase on the website because I am not able to access the page. The purchase is not showing up under my recent purchases.

Confirmation number: 1686155830

Hummingbird Reversible Face Mask with Filter Pocket
Transaction ID: 1960010339
Personalization: elastic loops, 175mmx95mm
Quantity: 1
$9.99
Shipping address
Sally Bowden
33411 Watts Bay Drive
WALLOPS ISLAND, VA 23337
United States
Paid with Credit card
Subtotal $9.99
Shipping $0.00
Sales tax $0.53
Total (1 item) $10.52
Carbon offset leaf icon Etsy offsets carbon emissions from every delivery

I just would like to receive the mask back with the adjustments made to the ear loops. Please help me resolve this issue. I really liked the mask.

thank you,
Sally Bowden

I have not been contacted by an Esty agent, or given the option to escalate my case filed on 8/2 as advised on your website. I've already been in contact with the seller, and he does not wish to resolve this matter. My order does not fit the description of a photo I submitted at the time of my purschase. The image processed on the bag, doesn't match the color tone of the image provided. I would greatly appreciate a response to my inquiry.

Thank you.

Toni

Etsy offered free shipping for orders over $35, my order totaled $110.44.

Total shipping I was charged #30.71. I called and complained Etsy gave me a gift card for $18 at that time I informed Etsy that I wanted all the money I paid for shipping because according to their website shipping would be free and to add insult to injury Etsy credited me a gift card when I asked for my money to be returned to the card I use to make the purchase.. Please help

In may of 2017 I ordered a custom wool felted sculpture & pin in the likeness of my yorkie from gerry of gourmetfelted on etsy ($347.50) she had lots of reasons why it was not completed — a waiting list, illness and family death, divorce. I have contacted gerry many times — all I get are more excuses & empty promises. I‘m sick of it, I want a refund!

I was a very successful and well respected seller on etsy for 6 years. I had no complaints against me or my shop with 100% sales ratings. One day I noticed my store to be unusually quiet, I logged in and my shop was closed with no reason or explanation.
Turns out they closed my shop because someone else totally independent of me or my shop had been closed down the same day. My housemate that uses the same ip address was shut down that day so they just wiped my 2 shops out too. My housemate had her own shops, own PayPal, own bank accounts associated with etsy. I have been trying to get them to open my stores back up but to no avail. When a speeder gets pulled over the driver gets the ticket not the other that happen to be in the car.
I have heard about this happening to alot of people and I think it's so wrong and unfair. This was my career and source of income being messed with. This happened in 2014 and since then I have been struggling to make the same income and get the traffic. Especially, now in the pandemic with fellow Americans struggling it would be nice to help someone that was wronged and make it right!
Melissa Karr
Glamour Girl Beads
Urban Metal Designs

To whom this may concern.
I placed an order (my first order with you) on 7-3. On 7-5 you billed my checking account. As of today, I still have only received one email that my order was confirmed. On that confirmation it states a 7-10/7-13 delivery. As of today, still nothing. I called Customer service.
The following numbers
718-855-7955
844-659-3879
888-493-7266
718-855-7956

was told the following-
Cyrus Williams (Floor Manger)
Your order was canceled.
Let me refund your amount.
You have two other orders I will refund those as well. (never was charged yet for them)
(these are not mine and I told him to cancel and to cancel my account with you)
He told me the system had locked my account.
He would call me back. But offered me 50 dollars to my acct.
Or put on my phone money account. Which I do not have.
Said didn't need your money just close my account and refund my dollars.
Still no word.

Customer service called back, and she said the order was shipped and she gave me tracking. But showed no other charges. And never received an email with this confirmation still.

Not sure what your people are doing or if they all look at the same screens, but because of the unprofessionalism of my multiple calls from 9 am to about noon. I had to call my bank and cancel my card and alert them of all the Esty charges maybe or maybe not coming through.

Then after being accused of placing these orders and someone must have used my computer and ordered them. I am the only person to use this laptop. So being accused of something on my first order was BS.

I will definitely not be using your company again. To go through as mush BS as I have had to for one item, then have my Esty account hacked and other orders being placed on it, no emails or calls to inform or ask but to then accuse….

I tried to reach the corp. office and no one answers, or it says you don't take any incoming calls. What kind of BS is that? If I did that to my client I would be out of business.

A very disappointed new customer guess I am going back to Amazon.
I will for sure tell my friends and colleagues of my experience with ETSY.
Very disappointed.

Mitchell Payton

Bre's Sweet Factory is a seller on ESTY and this seller is a scam. They sold defective face masks, authorized a return, and then refused to refund money because they claimed I made the face mask defective. What a way to defraud people out of their hard earned money.

Item purchased on May 26, 2020 - Transaction# [protected]
Item returned per seller approval on June 5, 2020

I am reaching out to ESTY for support in this matter. I am requesting a refund.

I ordered a rug from wakaleka invoice id#[protected]_[protected], I was very disappointed in the rug when I received it. It was more like a tablecloth than it was a rug. It was very thin. I contacted the seller and told her I was returning the rug and she suggested that a rug pad would help and she would send me a rug pad. Well, I received the rug pad and it was thinner than the rug. I contacted her again and told her I was sending the products back, they were shipped from north carolina and I live in south carolina. She said I would have to send it back to guatemala. I went to fedex and the wanted $339.00 to ship it to guatemala which is more than I spent on the rug ($216.14)
It is almost impossible to write a review on your website so I just wanted you to know about my expererience and if there is any way you can resolve this issue for me I would greatly appreciate it.
My name is donna johnson, my email address is [protected]@gmail.com
My phone number is [protected]
Thank you very much.

This company was selling defective face masks. The have received many negative reviews on this face mask. When I received the face mask, I contacted them immediately that the face mask was defective. I returned the face mask within the period allowed. They received the face mask and informed me that the mask had blood on it, was damaged and they refused to provide a refund.
This company is a scam and have since stopped selling the face mask. The mask was purchased on 5/26/20 transaction #[protected] for $16.19. This company sent me photos of the face mask that I did not damage and it was not damaged in the mail. It is despicable that a company would stoop so low to steal people's hard earn money. I do not believe ESTY would want to be associated with this company.

I do not think it is right that Etsy only allows you to include photos unless a review is 5 stars and if it is 3 stars or below the review does not get added by date. By intentionally placing more recent and negative reviews below more positive and older reviews, Etsy is tricking customers and potentially allowing them to purchase an item that is no longer up to standard from previous purchases.