Etsy
reviews and complaints

Sunshine's My Little Pony Shoppe dragged out a purchase for six months, from August 2019 to February 2020. When my friend posted a complaint online, Lindsey "Sunshine" Bock sent her friends after her with harassing messages. When my friend complained that Lindsey was sending harassment, Lindsey Sunshine Bock sent her husband to call my friend's family with legal threats and terrorizing language, quote "I'm going to sue you, I know where you work, your name and your family's names". It's illegal to use information from a business for other purposes, like harassment! Lindsey should learn how to run a business, but first learn how to obey the law and stop being a bully! She also sells from https://sqponies.ecrater.com/ and https://www.facebook.com/SunshinesMLPProjects/ and https://linktr.ee/sunnysparklepony

More websites doesn't make you more of a businesswoman!

I have received an email from Etsy yesterday (27/5/2020) advising me due to current open orders my shops visibility will be reduced until I "catch up".

My shop has been open for 2 years and is a Dog accessories businessm recently I have also added facemasks to my shop to help people due to Covid, however due to this reduced visibilty I am not getting any orders from customers and I have external adverts outside of Etsy driving business to my shop and Pattern website - if I cannot be found this will make me look terrible,

my outstanding order are all within date and I am speaking with my customers and movbing despatch dates if there is an issue. I understand I was busy, however surely the decision to close my shop or reduce orders should be my decision, I have now lost approxmiateing 300GBP in orders today.

Please could you advise how and when my shop will be back on line and whether I will receive an email stating its back.

I believe its been "unindexed" in Etsy terms.

I was selling Covid awareness pin buttons on etsy. They shut down my shop and told me I was exploiting people. When they shut it down I was in the middle of a transaction. Etsy tells me if your shop is shut down for any reason you are responsible for refunding the customers money and sending them their merchandise. OK? But you shut down my shop. I have no way of telling what they ordered. And I cant refund them their money because etsy has it.

Etsy has no way to contact it, it shuts down product without notice and de-index stores costing thousands in damages. I have a very popular store on Etsy that has thousands of views. As of last weekend, my store has disappeared from Etsy search as well as my products. I have lost thousands of dollars because there is no communication from Etsy and no way to contact them to resolve the problem.

Hello there, our shop is suspended because of a connection of another shop.
Before years we helped some friends to set their shop from our pc. We share some information with them, as we had some experience that time to join etsy comunity and make a living. Now they have problems with odr and our shop is suspeneded as safety team consider it our second shop.
Is it possible to have two shops and one with excellent services and the second with problems?
Is it fair to have our shop shut down because we tried to help?

I have been trying to log into my account and you keep trying to send me an access code to a phone number that I no longer have but in order to contact Etsy support I have to be able to login to my account which makes absolutely no sense at all. I just tried calling the phone number I found online but you don't take incoming calls. To top it all off when I click the submit button just submit this complaint it wanted me to sign into my account. I wouldn't be submitting a complaint if I could sign in to my account. Most companies have another option providing codes to the user using back up phone numbers or email addresses on the account but apparently Etsy doesn't have that option to add backup phone numbers or email addresses that you can choose from to send a code to. Please contact me so I can resolve this issue I have uninstalled your app and I have no desire to work harder not smarter to try to resolve this. Now I know why I uninstalled the app a long time ago this is way too much of a hassle. Bonnie Myers [protected] [protected]@aim.com

Dear Etsy .. I don't know what your policy is on this subject. I sell vintage perfumes, and I go to a great deal of trouble to provide my buyers with all the information I can about each perfume.

While browsing other Etsy sellers, I came across the above listing for a perfume that I also sell. I discovered that the seller has copied and pasted my exact narrative word for word from my similar item. Here is my listing:

https://www.etsy.com/listing/744651289/caron-nuit-de-noel-30-ml-or-1-oz-flacon?ga_search_query=Nuit%2Bde%2BNoel&ref=shop_items_search_2&frs=1

I contacted the seller about this, and received a curt response saying "Do you want to be cited?". I responded saying that I felt that was the least they could do after stealing my narrative. I have not heard anything back from the seller and there is no change in their listing. I feel that the seller has 'dissed' me and is quite rude and uncaring.

I would like to know what Etsy's policy is on this. I don't think it is right that another seller, who is a competitor, should use my description for their product. Please advise.

Thank you so much. Alexandra Star, Parfums de Paris

My store was wrongly shut down, I receive an email once from Esty that I am selling products that are not in their 3 categories. They said the removed some of my listings. After 2 days they shut down my store. I tried to see if I can resolve the issue but they refused. I have my own brand designed by me. I told they to please remove the items they think I cannot sell on esty but they refused. And sent me an intimidating email saying I should never open an esty store, if I do they will close it. I am will to join a class action lawsuit

My Etsy account was hacked and my email was changed by this person and they made unauthorized charges to several shops. I cannot contact Etsy customer service because it requires me to sign in with my email which is no longer associated with my account because this person changed it there's no alternative to how I reach Etsy to let them know of this problem because there's no working phone number and I've tried everything I have been working on this for hours. This is ridiculous.

I have submitted a complaint form last week regarding a transaction that was made from my account. The issue is that back in november I tried buying an item from etsy that was mistakenly labelled as free shipping. The seller informed me of this mistake and offered my a full refund or a coupon for the product. I chose the refund and the money was sent back to my account.
Now on the 21st of january I noticed that this same amount was once again withdrawn from m account with a note from revolut saying that transactions made in november have trouble processing and so they were being processed now.

I have not bought the item and the seller had refunded me for it and I demand for my money back as I have provided all necessary proof and cleary the error is from your side or etsy website and the money is shown to be transferred there.

I received an email that my account was suspended - no explanation. Fine with me, but 1/2 hour later I received a notice from amex that I "bought' something on etsy for $3600... There is nobody to talk or write to. All links lead to"log into your account" which was just suspended! I am not planning to pay this because amex will take care of it but it is a horrendous customer service or rather lack thereof... I will never again shop on etsy and will warm everybody else I know...

I had just opened a shop with Etsy and spent a lot on marketing and for someone to help set it up, I have no previous experience with them. My account was deactivated without notification or email, if I knew the problem I would've fixed it. I've been trying to contact them for weeks because of the money I had lost all I want is an email explanation, I even opened an account because they weren't responding to my emails. The complaint ticket was marked complete even though no one responded to me at all and yes I checked spam, I check and loaded everywhere. Please resolve.

My order #[protected]
Please find out where this order is. I haven't had an update since Dec 22, 2019.
Melanie Lewis

www.etsy.com/listing/707933018/leather-sheepskin-slippers-women-home

Leather sheepskin SLIPPERS Women Home Slippers Moccasins Handmade Moccasins Slippers Handmade bedroom Warm real Leather Boots Wool folk bots
$33.53

Add to cart
Date:
Jan 3, 20206:26am EST
Aneta
Message:Hello Melanie,
Unfortunately, we do not have an order with us at # [protected],
Can you check again if this is the correct order number? What address was the shipment supposed to be sent to?
Greetings and we will try to explain this situation ..
Aneta
Date:
5 days ago4:44pm EST
Message:Teachers Credit Union
Sort transactions by date, description or amount and refine your search with filters

etsy

DEC 16 2019
DC Etsy.com - LoveShe Brooklyn NY Ref:[protected] Auth:529726 PurchDate:12-16-2019
- $36.50

Details
Statement Description:
DC Etsy.com - LoveShe Brooklyn NY Ref:[protected] Auth:529726 PurchDate:12-16-2019
Date:
12/16/2019
Type:
Debit
Page totals: Credits: [0] $0.00 Debits: [1] - $36.50
Date:
5 days ago4:45pm EST
Message:This is my transaction
Date:
4 days ago7:19am EST
Aneta
Message:Hello Melanie,
I checked and still do not have such an order.
I have nowhere order no. # [protected] from 16.12.2019 from Melanie. What address was the shipment supposed to be sent to?
In the message from you regarding the transaction I do not see the number transaction or the name of our store (BlueBrushGifts).
At the moment, I can't explain it and help you, I'm very sorry ...
Please ask Etsy for clarification and help and let me know if this situation has been cleared up.
Regards
Aneta
Date:
Just now5:58pm EST
Message:Below is the bank transaction. If it's not right please have Etsy return the funds to my account. The slippers were to go to my sister, Melanie Lewis [protected]
Cynthia Troisi
PO Box 21
New London, Ohio 44851

DEC 16 2019
DC Etsy.com - LoveShe Brooklyn NY Ref:[protected] Auth:529726 PurchDate:12-16-2019
- $36.50

Page totals: Credits: [0] $0.00 | Debits: [1] - $36.50
Melanie Lewis

Good Morning,

On November 4, 2018, I received notification from DesignsbyBe Creative that my order #[protected] was received and that it would be worked on and shipped in 3 to 5 business days. The transaction ID was [protected].

The order was charged to my credit card and then posted on 11/5/19. I never received the order. I have contacted Steina, the shop owner, numerous times and have never received a response.

I told Steina in my last email that I was going to file a complaint if I did not hear from her or receive my order by January 2, 2020. She did not respond, yet again.

This was supposed to be a Christmas present. I am disappointed in the company and will never order from them again. I would like her to refund the $28.04 that was charged to my credit card in November and has been paid.

I have ordered from Etsy before and have given a gift card to my daughter in law and have never had a problem. If you could refund my money, I am happy to move on.

Thank you,
Margaret Pesci
516 Blueberry Lane
Syracuse, NY 13219
[protected]
[protected]

I ordered Raspberry Enchanted Forest Trans. # [protected] and Raspberry Night Raven Trans #[protected] in early October. My order # is [protected]
I was told they would ship 1 to 3 days. On Oct 20th I emailed her and asked if there was a hold up and she replied no that she would let me know when they were shipped. After that nothing. I contacted her two more times in Nov. and got no reply. To this date I have received nothing but a charge on my Visa. The prints were $44.00 each. I have contacted Visa and they are researching it. Juanita should have an alert on her site that shows up on Pinterest or any other site she has that lets people know they may or may not get their mdse. I would like a refund! I think maybe she has a scam going on.

When I ordered This item on nov 17 it said I would receive by dec 11, and I really needed it by the 12th. Two weeks later I received a notification that it was shipped nov 30 and would arrive dec 4. By dec 9 I still had not received and messaged the shop asking about delivery's status. She told me that I was misinformed and that the items would not be received by dec 11 and she had not even shipped it yet. I asked about possible expedited shipping and she told me it would cost ANOTHER $50. I said I would not pay that and asked when the items should be arriving. Instead of replying to me she CANCELED on my order and refunded me and refused to respond to any more messages regarding the purchase I made and would ship it. She later told me it would have arrived by dec 16, which would have been fine as I could have just given the gift a few days late. Part of the order was also for myself. This was TERRIBLE service and I would never order from this shop ever again. I don't have a gift for my work Christmas party. This seller was very unprofessional. I was not able to open a case with Etsy since I received a refund but that still did not help with the issue of not having a gift to give at all. I asked her repeatedly to ship the items anyway and she refused to answer any further messages of mine

I purchased an instant download cross stitch pattern yesterday from crosstitchersnook Julie Grimm. I've not received the pattern nor an email from her etc. they took the $10 out of my bank account but I've not received my merchandise. I've messaged the shop several times without any response from her. Can you please advise me how to get my pattern or my money back? Thank you. My email is [protected]@cox.net. My name is Tina Raynell Ashley.

I am a first time ETSY customer. On the 9th November I ordered 2 different personalised cushions, from 2 different sellers. I requested both to be delivered to the same address. The first was delivered in a timely manner, to the address I requested.
The second cushion is currently being help hostage by the seller Currents and Clouds. They are demanding additional delivery charge. I can't get my head around this as the first seller managed to deliver to the address given.
I have tried to have ETSY intervene several times and they seem unwilling.
Would love some advise on how to resolve this. I am reluctant to hand over more money...

I placed an order on 12/1 from ArtMova for a portrait from a picture. I paid $128 for it. I found no way to attach the picture that would be the subject of the portrait, so I emailed the seller for instruction - twice. I have sent four emails since and have had no response. The last message requested a cancellation. Please intervene for me for a refund. They won't respond to me.

I am complaining about the excess customs charge which I was not made aware of - despite checking Peat Fire Jewelry's website I can see no reference. I have no choice but to pay the £14.05 customs charge if I want the item delivered. I would like this refunded please - I will involve the ombudsman if necessary. Please see message exchange below

Good morning Erin, thank you for your prompt reply.

I am unhappy with the explanation, nowhere was it made clear when I paid for the item that there would be an excess customers charge. I did not look at your particular web-site, I liked the necklace and was prepared to pay £11.27 delivery which was stated on Esty site.

It needs to be made clear AT POINT OF PAYMENT there will be additional charges for items posted to the UK from the USA. I would never have ordered this item had I been aware, I paid more for delivery than the item cost.

I will be forwarding my concerns to ETSY as I feel I (and probably many others) have been cheated by information avoidance. No one would order from the UK if this was made clear.

Kind regards

Tracey

Message from Tracey

Hi, Tracey,
Thank you for writing. Yes, the £11.27 that you paid when you bought the item was to cover the United States Postal service charge to mail it to the UK, and then once it gets to you, the UK taxes it with a VAT tax that your country has, which must be the £14.05. I never see those charges since they are from Royal Mail and not my shop, but I understand that if you don't know about the VAT tax, it would be a surprise. My understanding is that the UK has the VAT tax partly to discourage buying outside the country. Here is what I have about it in my shop notes:
"♥ Important Note: International customers, please be aware that you may have a VAT tax that is expected when the package is delivered to your country. This VAT tax varies depending on local laws and there is no way to account for this in my pricing. You can calculate it by researching your local laws and regulations."
Being a person that buys online too, I understand your concern and yes, I believe that they will hold it until the Royal Mail Delivery charge has been paid. If you decide to refuse it, then you wouldn't have to pay the £14.05 and they will send the item back to me and the cost of the necklace (minus the initial shipping) will be refunded to you.
I wish I could help more. I hope that that explains what you need, and please let me know if you have any other questions. Not being from your country, it's hard to know how many people know about the VAT tax, and it seems like not everyone does. I have it on my shop notes, but once things are ordered, it still seems like customers are being caught off guard. I'm sorry for the frustration and please let me know if you have any other questions or need any help.
Erin
Peat Fire Jewelry