Etsy
reviews and complaints

I had a shop on Etsy and as of yesterday it has been suspended as because they are claiming that I am somehow linked to this other Etsy shop that has been closed due to policy violation. From what I understand, based on Etsy's vague emails, this other shop has a few open cases that were opened up by angry customers before they were shut down. Etsy is saying that somehow my information (email and address) overlaps with the closed shop's account - whatever that means! So they want me to take care of the open cases before they can reinstate my account! The problem is I have no relation to that other shop! I've stated this to them numerous times already and in my last email I asked them to show me a screenshot or something so that I can see if someone has committed fraud and used my information without my knowledge. It all sounds very fishy to me and Etsy has been very, very evasive.. It is very frustrating because I am being wrongly accused of being this other person, and they have suspended my account until I can get this sorted out. They are not giving me any help whatsoever. Their customer service sucks! When they do respond, they are evasive and vague. I have lost sales, all my time and effort putting up my listings, not to mention the longer my shop is suspended my credibility with my existing customers will be shot down. I would stay away if you are looking to open a shop with them. Read the reviews online - oeople's shops get shut down for no reason! Something needs to be done. They are a fraudulent, unprofessional company that should not be allowed to practice!

I had about 50 or so orders, mailed out on May 20th and 28th all of which did not arrive I am a very successful shop and make etsy a ton of money. When I asked for assistance on the matter, my request for how I should deal with all the non-deliveries went unasnwered. I was completely overhwhelmed, a week or so later Etsy emails me saying my listings are not in the search results because of my non deliveries (which I was sending all new ones with tracking or refunding them if I couldn't remake the orders) I responded immeditatly, and asked for assistance on the matter and what they thought I should do. I emailed the same person over 15 times in 3 weeks, they suspended my shop 3 weeks later with NO explanation, and than email today saying that i have been shilling, which is when you buy from yourself to inflate sales and reviews. I was SHOCKED to see almost every single one of my recent reviews DELETED, unless it was less than 3 stars ( i had a bunch of low star reviews just because of the shipping issue.)
Etsy has made up a fake situation, and deleted my shop because of it.
I emailed in an appeal, but I will NEVER shop with etsy every again. They have the worst customer service and refused me phone support.

Watch this video and pass it on explains the Etsy idiots to a T. http://www.youtube.com/watch?v=53Hwl6Y9UWs

This is the same story I keep on hearing. Etsy has been getting away with this for years. Now this has to stop and the only way to hurt them is make the Attorney General in their state make them comply to have a real telephone customer service team. Bombard the internet and get the Attorney General in your state and in New York to make Etsy comply or shut them down. This company has no telephone service they have thousands of sellers who my law have have the rights to speak to a real person about their livelihood. This company is even acting like a bank where they have their own payment processing and still no telephone customer team where you can ask a question about YOUR business. Something sounds very fishy all the stories from sellers Etsy has damaged without a moments thought the so called integrity team asking for the in's and out's of a sellers business and then still giving them the big heave ho when all the information has been given.

I have had the unfortunate dealings with Eliza on Etsy and I totally understand that these people are incompetent, rude, arrogant and ignorant however the lack of customer service must be coming from the top otherwise this person would not have been allowed to address me the way she did without being reprimanded. I have a right as a customer to speak to a real person and for them to explain what is happening and how to resolve it. But all you get is a email answered whenever they feel like it and a person who is demeaning and not their to help you in any shape or form and not only that puts barriers in the way and makes it hard as possible for you.

Bombard the Attorney General and ask him why he is letting this Multi Million company in his jurisdiction get away with such bad business practices. File in your state with also with your Attorney General and tell people that this is happening. Name and shame that is the only way these faceless corporations ever learn by denting their pockets. Etsy your time is coming and I will laugh my ### off when you cowards have to face your customers with no more hiding behind your computer screens. What you have been doing to sellers for years is disgusting you want to keep the handmade facade because it is a good money spinner and good PR but behind the scenes you have been callously destroying the very people that put you in business. Biting the hand that feeds you because of your greed. We will expose you for what you are Etsy.

File reports and ask others to do the same: http://www.ag.ny.gov/internet-bureau-online-complaint-form

I can describe building a business on Etsy like building a house on sand it will eventually collapse because it's build on a weak foundation.

There are many talented artists on Etsy but also tons of resellers who make the front page every day. Big sellers bully smaller sellers and get away with it regularly. I've had both good and bad experiences buying and selling there. Bottom line, get your own website if you are a seller. Etsy owns their site and your store. NOT you. I don't know why sellers don't understand this. As a buyer, I would rather deal directly with a business on their own website and not have to give Etsy any of my money. Tons of sellers copy each other and accuse each other of doing. The sellers sound petty every time you visit the forums. Doing business there reminds me of being in high school.

I just read a couple of the reviews on here and I can't believe there are people from Etsy commenting on peoples bad reviews trying to defend themselves! That right there should show you what kind of site they run! Anyway, my experience. My friend ordered customized bracalets from here for me for my birthday, it was supposed to say something to the effect of best friends and it was two bracalets that when connected spelled that out...simple right? WRONG. They stamped a t where there was supposed to be an i and then just dotted it...okay, so I get it they made a mistake, but then my friend let her know about it and asked her to just send a new half...she recieves the new half, GUESS WHAT, THEY DIDN'T EVEN FLIPPIN LINE UP! ISNT THAT THE POINT OF A FRIENDSHIP BRACALET? My friend then emailed Etsy a THIRD time saying hey I'll give you another try ya know make a whole new one and ill send you back these and do you know what they responded to her? They told her no they wont try again told her to send back the bracalets and they would refund her full price! THEY WERENT EVEN LIKE SURE WE WILL FIX THAT FOR YOU AND REFUND OR SURE WE WILL TRY A THIRD TIME TO KEEP YOU A CUSTOMER, they straight told her to send it back and they will refund. Are you FU*KING KIDDING ME! NOW IM WITHOUT A BIRTHDAY PRESENT THAT I LOVED BECAUSE OF THIS POS BUSINESS!

NEVER EVER EVER WOULD I RECOMMEND THIS WEBSITE TO ANYONE EVER!

My wife ordered: Alphabet Set -Wooden Letters -Alphabet Wall-ABC Wall- Unfinished 12" to 6" letters various thicknesses from aworkinprogress off Etsy.com. The product was promised to be shipped no later than 10 weeks upon purchase. The company NEVER initiated any contact to inform us they were behind schedule. It has been 23 weeks since the purchase was made. Each time we asked about it we were told another 4 weeks or another 2 weeks. Needless to say the third time we again had to contact them and were pushed back even further. At this time, we canceled our order and requested a refund. Sherri the owner of the company was rude, and unprofessional, in one email she told my wife “to get a life”, Every time we contacted her she was rude and made excuses as to why they didn’t have our order ready. They are not only way over priced, but you may not ever receive your purchase. If you like this product it would be in your best interest to find a more reasonable vendor! They are sold at Michaels for a reasonable price!

I've been selling on etsy for about a year, have over 3000 sales 100% positive feedback. I didn't realize I have a few items (about 8 out of my 400 listings) have infringment problems! Without warning, my shop was shut down. emails or convo take 3 to 5 days for them to reply and it is short and copy directly from their "DO and DON'T" which is sometimes hard to understand. They don't even have a phone number to call if you need help. Even ebay has a customers service hotline. When I try to ask advice in the forum, they shut me down immediately! Horrible service!

Zero seller support from Etsy itself. They shut down our shop over a $6 discrepancy without any notification and refuse to respond to emails begging for an appeal. No info, no response, they just ignore us completely. We were top sellers last year, and they don't seem to care about the profit loss for their company or the fact that we may be on the street in a month because they completely eliminated our sole source of income. How nice is that? This is a pretty common story, apparently.

I have perfect feedback over three years at Etsy. I recently was in a transaction which ended in dishonest billing, fraud, extortion, and ongoing harrassment online. I have reached out to Etsy Trust every week for three weeks---and they send the same form Email every time. "we are looking into this matter but can't tell you anything". The Trust and Safety of every buyer is at stake from the shop I dealt with and Etsy has done nothing to move in on the seller to examine the hard, printable, paper evidence I have provided ETsy Admin. They do not answer phones, and they have nothing new to say. It's embarrassing.

The etsy website suckers people who cannot sell effectively on ebay by using the 'artists' ebay idea. They charge you small amounts to tell you they will advertise for you while showing you no proof.

If you violate their very vague TOS they will shut down your entire store, even if you have 100 items in the store and only one was in violation. They clarify all the vague nonsense in their poorly written TOS by informing you that they can shut down your store for ANY reason at their descretion. Any. Their words.

If they remove your storefront for ANY reason you will be responsible for all relisting fees and for all lost monies invested into advertisement and reclaiming your store is no easy task.

Example: if you sell 100 rings, and one of those violates TOS then they remove your entire store. In order to get it back you must email or call them and go through their process which is inept and tedious. Then you must actually ask them to return YOUR store as well as explain why you deserve it back, lol. I have to laugh at that I'm so so sorry. Then you must relist the other 99 rings, paying the etsy.com thieves twice for the item to list.

There is NO to LITTLE consumer security and every transaction is an at-risk transaction. Every single one.

Buyers and sellers have no idea they are placing their monies and lives into the hands of some people who cannot effectively maintain security on their site NOR handle the amount of artist traffic therefore not supplying promises regardless if consumers have PAID.

Overall...go back to eBay. At least, though overpriced, they are secure, professional and trustworthy.

...in my opinion.

I am a former seller on Etsy...very successful and longtime seller, I might add. I had 100% feedback from all of my customers! I went to check my messages one morning, only to discover my Etsy Shop was gone! I went into my email to see if I had missed something only to find a very generic message from Etsy stating they closed my shop. No reason included in this message! Prior to closing my store, I had received NO WARNING, NO COMPLAINTS & NO NEGATIVE FEEDBACK! I immediately emailed Etsy for explanation, waited over a week and received NO RESPONSE. I emailed again and it's been over TWO MONTHS AND ETSY STILL HAS NOT BOTHERED TO EXPLAIN WHY MY STORE WAS CLOSED!

Prior to Etsy Closing my store with no warning, I had been a very dedicated and hard working seller since 2009. I feel that I am at least owed an explanation! Additionally, I lost all of my sales records that I need for tax purposes, lost all contact information with current customers, lost all conversations needed to complete orders that had already been paid for and several sales that I was close to "sealing the deal!"

As an experienced online seller, I highly recommend sellers stay away from Etsy! They have turned into Ebay! Really Sad!

I have a store on etsy which I have been running for the past 7 months. I have steady sales and pay all of my dues on time.

I recently set up my own website with a few extra photos posted online and a shopping page linked to etsy. I guess (not sure yet) that etsy didn't want to have a link to my own website which is pretty much like a flickr site on my own store and therefore deactivated my store. They claimed that they sent me an email notification before shutting down which I never received.

My account was deactivated on Saturday and I have emailed and convoed etsy staff numerous times over the weekend and today. Still haven't heard anything from them. I have lost a few sales and have now started looking for other online platforms to sell.

Etsy might be a great market place for the buyers and sellers, but their customer service sucks!

I am totally unhappy with this company. I submitted an order and one of my items wasn't availalble so they just credited my credit card for that item but neglected to credit any of the shipping back to me. If I hadn't called and complained then they would have never credited any back. They sent me an telling me that my order had been shipped but failed to tell that one of my items wasn't available. On there website it says that the order may be delayed but they just shipped the rest of the order and wasn't able to substitute it with another item so now if I were to order again from them I would have to pay the full shipping. It is a total "RIP-OFF"! Then when I tried to call and complain they hung up on me 2 times. Isn't that a professional way to handle a consumer. I know I was upset with them but I tried to ask how much their standard shipping rate was and the Director couldn't tell me and hung up on me 2 times! I wouldn't not order from this company they are trying to cheat people!

Etsy closed my account permanently when I complained about undeserved Negative Etsy Feedback from an Internet thief and scam artist (see Shalane Doucette, or [a/k/a] ‘Lanie Bulzachelli, ' and/or (Palace Cats) ‘palacecats, ’ PalaceCats, Inc., 7206 Jasmine Road, Fort Myers, Florida, USA). When I complained, they suspended my account for a month. I kept my Etsy Listing Fee bills current, even paying for the month my account was suspended. When I complained again, they disabled my account, closing it permanently. While researching Etsy's rules and regulations, I discovered that Etsy has gone from the "hand-made" only sales website to something that resembles Ebay, for resellers only, selling trinkets, and although these trinkets are "hand-made, " they are hand made in a China sweatshop on an assembly line. I was originally disappointed with Etsy, but there are many other Internet websites (NOT Ebay) that surpass Etsy's traffic volume, hits and sales! Internet websites such as 'Bidstart, ' "Zazzle, " "Froogle, " "Yahoo!" These websites promote your sales items better, get more traffic and hits and they are not unscrupulous, like, unfortunately Etsy has become!

I bought a dress that looked really cute. The pictures were great and the description sounded wonderful... so I ordered this $65 dress. BOY WAS IT A RIP OFF! The thing did not look like the pictures. The material was not what was advertised, super cheap and poorly sewn. The back off the dress fell down to my waist, when it was supposed to cover your back, like the pictures show. This dealer MEimCRAZY was no help in getting a solution. She is out there selling crap product, so I gave a bad reveiw of the dress. She suggested I should wear it to a Katy Perry concert, but I COULD NOT WEAR THIS POORLY MADE CREATION ANYWHERE! It's no even fun to wear in the house. It's terrible. The seller then left ME bad feedback for telling them they made a crap dress. Etsy told me too bad. I deleted my account since I was totally ripped off and then this seller was just aweful to me and etsy said, "we don't care"

I will NOT buy from this site again. And I used to buy A LOT! I used to have 100% buyer rating... but this person ruined it and would not let me return the dress and they did not offer to fix it, probably because they have no actual skills. This dress costs probaly about 10 bucks to make and they put absoluely no time into making it. It arrived stuffed into a box, no folded or attempted folding, jsut balled up and stuffed into a box, with no notes on it. Then, I'm the one to get backfeed back? What a crap company!

I also had my own shop I was starting... no thank you now.

This is a warning to anyone that may purchase a dress from Timeless Vixen Vintage on Etsy. DON'T DO IT. Seller does not fully disclose details associated with the dress it sells. It is very misleading when it comes to sizes and colors. Timeless Vixen does not give refunds only credits and then does not communicate with the buyer. I purchased a dress from TIMELESS VIXEN which stated that it had an inch inseem. Upon recieving the dress - sure there was an inch but it was frayed! The dress smelled old and was very dingy - nothing like the description the was given by TIMELESS VIXEN. I am out $330 and ETSY has done NOTHING to help! I will NEVER ORDER from ETSY again. It is a ripoff and so is TIMELESS VIXEN. I have sent messages to TIMELESS VIXEN VINTAGE many times asking even begging for either a dress in my size to buy or a refund - TIMELESS VIXEN does not even care to respond.

I puchased 3 items from Etsy, AKA, Bellachicdesigns, the items says: only 1 available. I purchased 3 different items that said that. The order # was sent through papal and conf. to ship. The money was extracted from my acc. I never received my merchandise. I had the biggest hassel with everybody. The items are still on there or were for sure when they(paypal) were, so call investigaing my dispute. Some investigating!

This liitle gal, called Leny, is using these items as bait and a ploy to get business and attract people to this aweful, *** site. Now, paypal did nothing to boot her out knowing fool well, she is committing fraud. I am so tired of all this on the net and as long as Paypal promotes this kind of behavior, it will only get worse. I did get my money back, but what about my time, my hassel and stress. I closed my acc. with paypal and will NEVER use the idiots again. Also, beware of Etsy Inc. Bellachicdesigns, its a joke, check it out! But, do not make a purchase, you will get it canceled and will not receive it! But, outside of the camoe items, I wanted, there is nothing worth having!