Etsy
reviews and complaints

After selling our first two items a reserve was placed o. our account. 75% of each sale was being held for 45 days.

Despite providing tracking with proof of delivery we are still waiting for over £400 pounds.

I have sent full tracking to customer services only to receive and email explaining about the reserve. As a business we can on afforded to sell and not get paid for 45 days.

As a result we have removed out listings and no longer sell on esty.

I ordered a silver Labrador dog figurine from Gemmi.LV on May 2, 2022. The internet presentation included a full-sized picture of the product. No dimensions were provided. The figurine we received was much smaller than I expected on the basis of the overall presentation. Etsy should not allow the sale of figurines on their website that do not include their dimensions.

I ordered 3 mugs under (bob's Burgers) for my daughter they were priced at £14.99 and on Monday 9th May 2022 they put 'proof of delivery on my website citing Tracking number WU619238986GB card had been put through the door

My daughter who had been in all day said that she had no post that day and it apparently on the card mentioned that it had been put in a safe place - for my daughter a safe place would mean at the back of the garden gate, behind or even in the dustbin but there was nothing place

It therefore, leads us to suppose that it was delivered to the wrong address, or if it had the person kept it, or the postie kept it

The address should have been 18Thrumpton Lane, Retford, Notts DN22 6HS and my daughters name is: Miss Francesca Jacobs

Thanks Mrs R Jacobs

I made a purchase March 6th. Waited for over 8 weeks per delivery posts. On the day due to ship item, USPS indicated a label had been created but no pacjaged received by USPS. I agreed to wait a couple more days. Then filed a case, received a refund. Kennedy continued to contact me via Etsy. I asked her to stop contacting me. She continued via Etsy, then social media, now e-mail. It’s harassment. Please advise.

1st Etsy unjustly closed my shop. 2nd they are holding the money I earned for 6 months, even though all orders are shipped. 3rd they refunded 2 customers this week, even though the orders shipping. So now the customer has the product AND got their money back. In the 1st case they refunded, the closed and refunded within 45 mins not giving me a chance to comment it had shipped. The 2nd case they refunded, I fortunately was in my email when I got the notification. I quickly comment on the case, and directly addressed Etsy to not refund since it had shipped. They didn't read my comment and refunded the customer within 26 mins. I just want my money I earned now and not in 6 months since I've already have to come out of pocket due to the reserves they placed on all my orders instead of pay with the money from my business.

On May 1 I had an account reserve placed on my Etsy shop.

To make it clear none of the risk factors laid out in Etsy's Terms and Services and reasons for why a reserve may be placed on a shop apply to my business. My shop is almost 3 years old. I have not had an sudden increase in sales. I have no open cases or IP infringements. 99% of my orders ship out on time. I am a successful 6 figure business who has brought Etsy A LOT of profit. I am 2% away from star seller. There is zero reason for there to be an account reserve on my shop. I follow the rules, bend over backwards for my customers and am a positive member of the Etsy community. No one has told me why the reserve is on my account, only that it is and there is nothing to be done about it. And that is completely unacceptable.

I made $800 in sales yesterday and you know how much was deposited into my account today? $6. How I am supposed to produce and ship orders on $6 is beyond me. $6 is NOT 25% of $800.

I don't know what the purpose of placing a reserve on a successful shop that follows the rules is. Because as it stands right now I have 60 orders set to ship out today and tomorrow. Which means (the way Etsy has been dispersing funds) I can probably expect a $12 deposit tomorrow.

Etsy is destroying my business. At this rate I will be forced to shut down my shop by the end of next week. Keeping 100% of profits and expecting a business to not become a risk is unrealistic. I was not a risk before all this, but I guarantee you if this reserve continues, I will be.

#standwithsmall? This is not it and it definitely is not the image that Etsy is trying to portray to buyers and sellers. They do not support me or my company. They are chasing me off of the platform for arbitrary reasons. And that is completely unacceptable.

Hi,

I bought an item from GrannysMotif on Etsy; her storefront page says that the seller is from Toronto, Canada. (which she is not)

When initially searching on Etsy for that item, I was in Canada at the time, I used the filter to locate and buy from a Canadian seller. So I was brought to that seller. To my surprise, after buying the item from GrannysMotif and looking at the tracking, I realized that the seller makes and ships items from St-Petersburg, Russia. I believe it is misrepresentation and buyers have the right to know where their items come from before purchasing. I don't think it's right and I think it should display St-Petersburg, Russia on her storefront, it's misleading.

There was some problem with my order, my order was returned to the seller and sent back to me again. I received the item four months after the date of purchase but I wasn't able to leave a review.

Ordered a mixture of sizes for my net pots for plants and received ten of the smallest pots.order number [protected] sent two messages to vendor and no answerrr

Hi I just got charged 40¢ Today for nothing really because it doesn’t say what I was charged for and I don’t even have things for sale anymore so there should be no reason I was charged? I don’t have an Etsy plus account and there’s no fees I should be paying

On April 6th i ordered a T-Shirt (https://www.etsy.com/listing/536426403/houndstooth-shirt-ricky-costume-bowling). It was estimated to arrive on April 29th because I live in Europe and the package would be delivered from USA.

Three days later I get a notification that my package was delivered but to a completely different address in the USA.

The next day I contacted the seller and they told me that they uploaded the wrong tracking order and sent me another one. But now almost 3 weeks later no update has been made to that package. I contacted the seller again but they told me since the package seems to be delivered I should check with my neighbours or my carrier. I opened a case with Etsy but the case was closed immediately because the package had Delivered status.

Nearly a month ago, my email, password, and mobile number were exposed on the Dark Web. Fortunately, I was notified via an ID Theft Protection service about the leak and I was able to change my password. I also called my mobile service provider to change my number. So, I've spent the past few weeks changing usernames and passwords on every single website that I use, Etsy.com included.

Unfortunately, the 'brain trust' that invented Two-factor Authorization (2FA) failed to take into consideration that people might not actually keep the same mobile phone number for their entire lives, which causes a migraine-inducing and often insurmountable problem to those who change their mobile numbers (regardless of reason).

The actual problem? When I attempt to log-in, 2FA attempts to send a six-digit code to my old mobile number, which I no longer have access to. And when I try to contact Etsy support, anywhere on their site (no matter the page I'm on), I am automatically redirected back to the log-in page, only to repeat this 2FA nonsense all over again. Enough is enough.

Etsy

HaynesDistributorLtd will start working on this right away. Your order number is [protected]. We'll email you as soon as it dispatches.

Order details

Dispatches from

London, England, United Kingdom

Delivery to

David Ponsford

39 Bardenville Road

CANVEY ISLAND, Essex SS8 8LL

United Kingdom

Estimated delivery

16-22 Mar. More info

Paid with

PayPal

Aloe Vera Gel

Transaction ID: [protected]

Weight: 1 kg

Quantity: 1

Price: £12.00

Hi, I bought a Juicy Couture Black Wallet from a seller in Chicago. I live in a suburb of Chicago 40 miles away. She was late sending it out. I contacted her on when she was sending... she said sorry. I received a box that had a Dragon

on a purse with a note saying sorry its late. Well I ordered a Juicy wallet. Now she won't send me the wallet I bought. I bought on Etsy as a guest. She told me to open a account on Etsy for a return of her mistake. So I did. Then she wants me to send her my new account somehow... I don't know how. This is alot to go through for her mistake. I'm a customer and should not have this stress. I am 70 years old. I told her to send me my wallet I bought with 13.00 for the return of the Dragon purse. I would send back asap. I'm not going to steal $13.00 & her Dragon purse... She won't send me my wallet. April 2022.

Etsy is preventing innocent online merchants from doing business simply because they are in Russia or a country that supports Russia. This is wrong and inexcusable to punish innocent people. I am appalled at this behavior and will no longer support Etsy. I have been a long time customer, and placed hundreds of dollars worth of orders in the past year alone. I am boycotting Etsy and encouraging everyone I know to do the same. Shame on them for this disgraceful behavior.

Unfortunately our mail and a number of other residents was found discarded and destroyed in another town. I notified 2 sellers on Etsy that this happened. First company immediately refunded my account. They second seed geeks, just said maybe my insurance would cover the loss. The order number is [protected]. The total for order was 20.65, 3.50 for shipping. We are speaking about seeds, so I’m not sure if insurance was part of my shipping cost.The date of order is 3/21/22.

Now, I don’t know when or where this theft happened, I don’t know if it was a postal employee or another; all I know is that my order was not received by me.

I’m asking for a replacement order of what I purchased. I believe this to be fair.

Feb 3, 2022 Etsy closed my store and will not respond to any communication. An email stated I sold licensed items which I did not. I have been an Etsy seller for 7 years and was a star seller which was also removed. I sold handmade surgical scrub hats from my patterns. I have sold over 22,000 hats on Etsy. My store was closed just before Valentine's Day & St Patrick's Day, 2 major holiday sales times which left me with a large amount of inventory and the inability to sell them online. No explanations to customers or response to any of my emails to company.

The item stated above was never delivered. I contacted the Seller and claims that the item was dispatched and delivered. However, no evidence was provided about the delivery nor a further investigation was performed. I am trying to contact ETSY without success. It is a waste of time and money. Do not even visit that site. The time was purchased on 28 Nov, 2021

sold £800 worth on Etsy over a period of 2 weeks, they've closed my account down and held my funds hostage, they go down due to fees daily so by the time the 5 month period is up I will have lost every bean, do not sell on there they are complete scammers. I've appealed and they basically told me to get lost and stop messaging them! I pointed out that there was many other sellers selling the items that I had listed but non of those were removed in face 1girl had 2 years and 700 odd sales of the same item!

they apparently have a new policy where they can hold your funds for 180 days,

I am contacting a solicitor to deal with this.

I recently made a purchase on etsy for a watchband thinking I was supporting a small company i the United States. When I had heard nothing about the shipping I checked my order only to find it is shipping from China. If I wanted cheap Chinese made crap I would buy from walmart. Guess I will need to find another site to shop from that supports small United States businesses. Handmade and vintage my arse.

First, Etsy does not provide any way for buyers to contact Customer Support regarding general Web site issues. They do not list a phone number or email address, and you have to be a seller to post in their forums.

Second, I was recently shopping on Etsy and when I found that there was no way to change the default collection into which favorites are saved, I figured that I would just save them to the default Favorite Items collection, and then move them to more narrowly targeted collections later.  So, I went about adding a ton of favorites, only to find that there is no easy way to then move those favorites.  Sure, I can unfavorite and re-favorite each of 460 items, but who wants to do that?

Really extremely basic Web design would dictate two things:  1) The user should be able to set the default collection to which items are saved.  2) The user should be able to mark multiple items, click a Move button, or maybe a drop-down list and select the collection, and complete the move process for all selected items in one operation.

I found messages in the Etsy forums going back to 2018 complaining about this.  These features would make it easier for buyers to get back to the items they want, and then purchase them from the sellers they like, which I think would be of interest to both buyers and sellers.

I tried every way that I could think of to communicate this issue directly to Etsy. Please forward this on to them so that it can get fixed.

--Tom