Etihad Airways
reviews and complaints

The issue that I have experienced was: On 18 feb 2019 i was travelled through Etihad airways from Hyderabad to London.
Unfortunately my Hand baggage is been damaged. as soon as i noticed i immediately reported to baggage claims department in Heathrow terminal4.
Customer service took all my details and he gave me DPR reference number (LHREY17990). and he asked me to upload all the details in Etihad Airways website baggage claims. i did upload all the details on 25 Feb 2019. and after that i got reply that i should wait for 21 calendar days to finalise my offer.
and again i went for holiday more than a month, and still i did not hear anything back from Etihad Baggage claims department. i emailed them regarding my query and the reply from them is again asked me to upload all the details.
I replied back saying that i submitted all the details and i got the above reference number LHREY17990. I dont know the reason behind that they ask me to upload all details and receipts again. unfortunately i lost those details and receipts.
On 25 Feb 2019 the email i received clearly stated that they received all my files and received and i should wait wait for 21 calendar days.
When i replied them by saying i don't have details and i did not receive any reply from them. this is very inconvenient for customers like us chasing the Airways for damaged baggage.

Hi, I am Amina Esa. I have booked a flight from Manchester UK to Jeddah flying out on the 11th of may 19 returning on the 12th of the June 19.

I have found out that the passengers who are booked over the visa limit of Saudia are charged over £400 for passing on visa limit.

I like to find out why this is so?

I'm a old lady flying with relative of mine who had no knowledge of these overstaying charges.

If Saudia embassy is not charging for overstaying period than why so Etihad airways are charging excessively?

We are frequente Flyer to Saudia and also to India mostly every year.but if we're not helped in this situation than
In this case this will be our last flight with this airline for good.

So I hope you'll look in to this matter as soon as possible.

I can forward the flight details upon on request.

I keep my fingers crossed for your reply.

Amina Esa

EY 141 was delayed by 40 minutes. Due to to that the connection flight WS 529 is missed. My father is 63 years old Due to medical reasons, he is on wheelchair assistance. Due to delayed flight and unsatisfactory wheelchair services that they provided had leads to missed flight. Etihad told they are not responsible for the re booking, and he needs to pay $100 Plus tax the penalty fee for late show and next flight is booked by westjest in the next morning. He did not get food and accommodation, need to wait there. He was extremely tired. Because of the language problem, he was not able to communicate properly. Airline blame on delay in immigration leads to missed flight, but actually Immigration takes only few minutes. And from kochi the airline told to collect baggage from Winnipeg, but after reaching Toronto they need to take their baggage. Totally chaotic. Finally he missed the baggage in Winnipeg. Totally disappointed in this flight journey. We need the compensation for the extra ticket we purchased and the hours they need to wait in the airport (>12hrs) with out any accommodation. This is not the way to deal with old age people with wheelchair assistance.

To etihad airways,

Dear all,

On 20th march 2019, our agency issued the below 3 tkts for :

1.1chontzopoulos/georgios mr
2.1stratos/grigorios mr 3.1arvanitis/georgios mr

With etihad airways tkt νοs [protected]/730/734 with the following flights of your company ath/icn/auh/ath and
With οζ 8534 (asiana airlines) for pus/icn

07 apr - ath / auh - ey 0090
07 apr - auh / icn - ey 0876

13 apr - pus / icn - oz 8534
14 apr - icn / auh - ey 0873
14 apr - auh / ath - ey 0091

Due to the fact that our clients are too high to fit the plane seat, we were asked to preseat them in seats with enough leg room.

We contacted the sales department of etihad airlines in athens which informed us that in the first and last leg of the trip there are no built - in seats with enough leg room.

They suggested, though, to purchase, below mentioned seats, in order to have them seated altogether., and we did so accordingly

As far as the long haul legs auh / icn and icn / auh, are concernded, again following the suggestion and confirmation of your sales department we purchased below seats, as seats with enough legroom, charging our clients with the following payments :

As a consequence, in order to guarantee below mentioned seats, with enough leg room, we issued the following emds.

Emd [protected]/105/106/107/108/109/110/111/112/113/114/115

α. 07 apr - ath / auh - ey 0090
Stratos/grigorios mr seat confirmed no 12d € 22, 33
Arvanitis/georgios mr seat confirmed no 12c € 22, 33
Chontzopoulos/georgios mr seat confirmed no 13d € 17, 86

B. 07 apr - auh / icn - ey 0876
Stratos/grigorios mr seat confirmed no 17h € 26, 79
Arvanitis/georgios mr seat confirmed no 17j € 26, 79
Chontzopoulos/georgios mr seat confirmed no 17k € 26, 79

γ.13 apr - pus / icn - oz 8534 no seats confirmed
Stratos/grigorios mr
Arvanitis/georgios mr
Chontzopoulos/georgios mr

δ. 14 apr - icn / auh - ey 0873
Stratos/grigorios mr seat confirmed no 17h € 26, 79
Arvanitis/georgios mr seat confirmed no 17j € 26, 79
Chontzopoulos/georgios mr seat confirmed no 17k € 26, 79

ε. 14 apr - auh / ath - ey 0091
Stratos/grigorios mr seat confirmed no 19h € 22, 33
Arvanitis/georgios mr seat confirmed no 19g € 22, 33
Chontzopoulos/georgios mr seat confirmed no 20g € 17, 86

As you are already aware of, your flight no. Ey0090, ath/auh, on 7th april was cancelled till the following day, consequently our preseating was lost, although having been paid. Not even those with the enough leg room auh/icn.

Having contacted again your sales department in athens, we hoped that things would be better for the return of our clients. On the contrary, our clients had to face the same.

More specifically, although you have already reconfirmed us that our prseating for inc/auh was with enough legroom, our clients were again preseated in normal seats, something that caused a greater dissatisfaction.

As a consequence and since the fact that we had already paid etihad airways, all amount asked in order to have seats with enough leg room, we ask you to refund the above mentioned amount of eur 285, 78 in total.

Further more, due to ey0090 ath/auh, 7/4, cancellation, our clients did not use their hotel peyto samseong in seoul, they were supposed to enter 07 / 04 - οut 08 / 04 and they were charged accordingly with the cancellation fee of eur € 146, 56,. Attached please find the hotel payment of our clients, fortune commercial marine co, in piraeus bank, on 17/4.

In conclusion our clients ask you for the amount of eur 432, 34 as a compensation

A. For the lost/ false preseating eur 285, 78 and
B. For the lost night in peyto samseong hotel in seoul. Eur 146, 56

You are kindly asked to meet our client requests in order to avoid further dissatisfaction which will be against our honor, as an agency, and against you, as an airline company

Your prompt reply shall be appreciated

For symiacos bros ae

Michael symiacos
Managing director

On behalf of our clients

To whom it might concern.

Today (May 1, 2019.) had a flight From Abu Dhabi To Athens in 9:30 in the morning a ticket booked 1 day before the flight.
I came 1 hour before the flight, the times still allows to get in the plane even if the gate is still on closing time (tried to book online but the service was closed and their answer is the check is online is closed 48 h before and my ticket was booked less then 48 hours before the flight). I arrived at the last call reception, and all what they say is that they booked the ticket for someone else and is not their fault I'm late which is not acceptable, then they sent me in another section to change my transit to Italy and offering 300$ as compensation for the next day. All what I was told is that the airline can sell your tickets which I haven't seen this in any other airport in the world selling your ticket before your flight.

I am dikshya shrestha and I travelled yesterday by etihad airlines in business class from kathmandu to Sydney through the transit in abu dhabi. I really liked the service on your airlines and also recommended to my family's and friends. But While i claimed my bag i saw a tear on the back of the bag and scratches on the sides. I recently bought this bag so I want to request a compensation.
Thankyou for the awesome service.

To whom it may concern
I, Mrs. Jabeen Thug had been travelling by Air Seychelles (Hm 49) for the first time to Mumbai on the 23rd of April and returned to Mauritius on the 28th of April. I unfortunately met with some humiliating treatment from one of the staff of Air Seychelles in Mumbai, namely Mr. Sufiyan Khan. He prevented us from boarding the plane and even made my mum get off the plane stating that we had an excess hand baggage. He threatened us by saying that he would not allowed us to travel if we don't pay an excess baggage charge for 15 kgs. With fear we agreed to do so. Unfortunately they had some issues with their card machine and were unable to process the payment from us. They were swearing us saying that the flight was being delayed because of us, to which I did not agree because they were the one not being able to receive the payment. It was very embarrassing for us in front of so many passengers. It was then that my brother Saad Abdoolllah proposed to pay the excess fees in Seychelles. After some phone calls which took some time, they finally agreed that we pay it in Seychelles. So they spontaneously took our baggage, not even letting us to secure it and check it in to the Seychelles. Even while walking the corridor they arrogantly force me to walk quickly, which I was unable to do due to some knee problem. It was definitely not a way to treat passengers and it is a shame for the airline company and for your partner Etihad airways. Then once in Seychelles we had to wait about one and a half hour, as only one counter was receiving passengers. Arriving at the counter we were informed that they received a mail from Mumbai and that we were to pay the excess fee to which we agree but asked to be in communication with the manager to file our complain about our ill treatment by a staff of Air Seychelles in Mumbai. It was then that we met Mrs. Betsy. She told us that we do not have much time and that if we do not do the payment she will not board the bag. We did agree for the payment but here also they were having issues with card machine. Finally my mother had some saving with her and we told them that we will pay by cash. We handled 100 Euro to them but they were unable to find the change, as they had to return us 20 Euro. It took so much time for them to find a way to receive our money. After mere discussion we proposed to pay again by card. They went searching for an appropriate card machine, which of course took them a lot of time. Finally after payment of 90 USD we were allowed to board the plane. No need for me to told you how awful the trip was for us as all passengers were questioning us about what was the issue. Now arriving in Mauritius I waited almost one hour for my bag but could not find it. I immediately went to the baggage claim counter where I was informed that my bag was not on the plane. They issued a PIR (reference No.MRUHM11845/28APR19/1017GMT) and told me that they will inform me on the arrival of my bag and asked me to call after some hours, time for them to get a mail from Air Seychelles. I did so, but was informed that my bag was still in Mumbai. I was shocked as my baggage was tagged to SEY. On the 29th of April, that is the next day, I called at Rogers and was put into communication with Mrs. Caroline. She was very nice and listened to my complain accordingly and promised to call me as soon as she get any information. She also asked about our payment receipt which was eventually produced. Late on the 29 she called my brother to inform him that the bag was in Seychelles and was due to arrive on the next flight that is on Tuesday the 30th. I didn't dare to make any complaint as I was quite relieved that I will get my bag on Tuesday as I was given some money by my cousin to buy her engagement dress which was fixed for the 1st of May. It was around 3.30 pm on the 30th of April that my brother received a call from Mrs. Caroline saying that my bag was not on the flight as they were unable to find it at the time of loading the plane. She also informed us that the bag is expected to arrive on the next flight that is on Thursday the 2nd of May. I was so shocked as my cousin was eagerly waiting for her dress to arrive. I decided to go in person to meet Mrs. Caroline to explain the issue of me being in a position to reimburse my cousin so that she can buy another dress and also explained that on arrival of the bag after the engagement what I will do with the dress. She was unable to help me and ask me to write a complaint letter stating all what happened. I even went to make precautionary measure statement at the police station as I was stunned that staff from Air Seychelles did not come across my bag on time of boarding and I understood that my luggage was left unattended and unsecured in Seychelles. It is a very difficult situation for me and I am not able to sleep and work properly as my personal belongings such as jewelries are in the bag which I was not given time to secure by staff of Air Seychelles in Mumbai.
I am so disappointed by the unprofessionalism of the staff of Air Seychelles and find it a shame that you are a partner of Etihad. I will eventually contact my attorney at law for a legal procedure and also wish to express my grief on the media and internet so that passengers can think twice before choosing Air Seychelles. I have also surf on the net I have found that many passengers had the same issues with the same airline company. And also came to know that the company very often did not comply with the Montreal Convention about luggage delay and refuses to compensate passengers. I wish to inform u that I have travelled 25 times and never have I encountered so much of difficulty from other airlines.

My parents were returning to thiruvananthapuram (TRV ) from Abudhabi (AUH) on 29-04-2019 by EY272 flight. But we couldn't check in due to server down. Flight timing was 21:40. But from 19.00, we were waiting at queue. Staffs informed that not to worry timing of the flight and everyone will be boarded. But after 21.45 they informed that our ticket will be rescheduled. They rescheduled to 30th April 2019. But they dint inform anything about compensation for the delay. As my parents were old, I couldn't stay there more time. Etihad staff asked me to write to the airways. Kindly consider the same . My reference number is XCNYSX.
Expecting prompt reply.

While the flight EY21 was supposed to depart at 10.25 today ( 29th April 2019), the flight is still being cleaned at 10.32 right now and has been delayed by an hour. Is this the service you provide for the high ticket rates? Very bad, no information provided by the staff as well, they expected us to assume that the flight is delayed by ourself. Haven't had such a pathetic flight experience ever and the seating area does not even accomodate people, had to stand for over an hour.

After a long flight from newyork to Abu Dhabi and 3.30 hrs waiting we inquire about light status from Etihad app the flight of EY221 delayed till 00:15, 29 April 2019 instead of 28th April 23:30.
Gate staff stand all passenger in mid night on the bus and even didnot conveye the flight more delayed message and all passenger stand on the bus till 00:15 (approx 45min) and after asking about the reason why not go they mis behaved.

Passengers not deserved for insulting and misbehave from staff /stand on the bus for 45mints without any reason.

I was on a flight from Cairo to Abu Dhabi which it was 3 hours and 25 minutes flight there was only one service where I had nothing to eat as an own decision. Later on when I wanted a drink I call the cabin crew around 10-13 times with no one coming to check if I nedded something as I was seated on a middle seat and it was a bit of a challenge to get out. Anyways after sometime 3 different crew passed by in my attempt to get their attention to ask them for an orange juice all I got is ignore and they closed the curtain on my face. On my last attemp when one of the cabin crew finally stopped the answer I got to my orange juice request was " Miss service is finished" without looking at all to me that I was talking to her, bad attitude and manners, no apologies... nothing. All what it feels is like if they were treating with animals in the jungle and us as customers have nothing to do, we are not allow to ask for nothing it's incredibly shocking the way customers get threaded after the amount of money tickets cost. I'll make sure I never flight again with them and as well I'll make sure to give them a bad reputation on social media's, friends, family .. as there is always any other airlines flying to the Emirates even if an over stop has to be done somewhere else ..

Dear sir,
I am complaining about service in etihad airways for check in luggages for Elderly travellers from Abu Dhabi to Krachi on 26 th April 2019. They are my family friends come for visit and I book them in business class so they can be comfort in trip and get best service. Unfortantily they have to get upset and depressed in check in on etihad airways while they expressed their reasons for excessed the weight of luggages over only 4 kg from total weights allowance they have. They are two persons in 80's and in wheel chairs, can't walk without supporters and they explained that they can't carry any extra bag in hand because they can't and may they will forget it. Am really suprise for this incidance to give service for seniors citizen from big airways like etihad ariways which always lead top of airlines in world. Where are rights service in helping, caring, considrations, and etc... for seniors travlers? while etihad airways couldn't even make any considrations for state of this olders and only claming the policy and service as written words for running this business for asking the cost of this extra kilos.

To Whom It May Concern,

I flew with Etihad airways for the first time on the 18th of February 2019 from Manchester airport UK and I was so disappointed and upset at how I was treated at the luggage check in section. Firstly, myself and my parents stood on a long queue and waited till it got to our turn but was then told to go back and remove items from my luggage because I was over the limit. I completely understood this was my fault and so we queed up again after going back and fort. After removing items, and waiting our turn, we went up to a female staff to check in my bag. The check in staff member was unfriendly and did not show any empathy towards me and my dad. She told us we were still a little over and had to pay £152 for excess luggage. We tried to ask for another alternative and explained that we had a spare suitcase with us to remove some items but she just shut us off. She was completely unhelpful and unprofessional, it was obvious I looked upset and worried because, time was no longer on my side and I could miss my flight but she remained un bothered by this. The staff would then continue to tell us we could not use any alternative that we had because, the check in time had now apparently closed. With sadness and desperation me and dad was left with no choice but to pay the £152. I was upset and frustrated at the way I was treated I could not believe we were being treated that way. After paying the large sum for excess, I was then told to once again take my bag to another section to be passed through for checks and then the final check in. When I got to this point the staff member once again told me I had to remove more items because I was over the limit of aerosols that I could check in. With no time on my side and with so much panic not to miss my flight, we had no choice but to once again remove more items from my bag. I was so upset that we had to go through all the process again!, I had paid for excess luggage only to be told to remove more items! I was horrified at the service I received at the Manchester airport. I almost missed my flight because of the whole ordeal. I would like a some refund for the items I had to remove after paying for excess luggage.

[protected]@yahoo.co.uk

Hi.i am complaining about my connecting flight time at abudhabi airport.at the time of my booking it was 11 hour's stay at abuDhabi on the 2 may .my complaint is I have booked a hotel for that time and now I have been informed the connecting stay has change to 3 hours and I have paid for the hotel and it is none refundedable.please kindly reply.thankyou Riaz khan

Such a garbage food even dogs will not eat that. To being with the boarding process sucks they wait too much untill the time is close to board and also they will be only 3 people from eithad helping to board for a [censored] load of people who has to board. Attitude cabin crews attitude even if u ask as simple as ginger ale they say we don't have it and u didn't book a meal [censored]. Air India is far better than this [censored]ed up airlines etihad sucks.

Please be informed i am Demetrio S. Cabalhin Jr. during our port of call in davant USA iv been sent home dated March 17, 2019 during my fligth from new orliens to JFK i have been a delay of fligth for more than 3 hrs. I missed my connecting flight from JFK to Abu Dabi, Jetblue reskedule my fligth to march 19, 2019 and they have arrange me a hotel check in time 2300H March 17, 2019 and check out March 18, 2019. Since my flight is reschedule to March 19, 2019, I have requested one night stay in hotel but they have refuse to give me another one day. They have rebook me in March 18, 2019 9pm in different airline witch is Cathay Pacific. As per above subject my luggage has been missing. Kindly ask your support to recover my luggage in JFK in Jetblue Airlines or in Ethihad Airlines. Please find attach my boarding pass, passport copy and luggage claim stub.
email add [protected]@gmail, com

We travel to India almost every year and this time opted for Etihad Airways. We were appalled by the service we received on our flight from Abu Dhabi to JFK.

We travelled with our son who turned 2 a couple of months back and had opted for a child meal for him which we received on our flight from Bangalore to Abu Dhabi. However during meal service in our flight to JFK we were told that there was no child meal loaded on the flight as nobody had selected it. Clearly from the screen shot attached that was not the case. The flight attendant did not have anything to offer to us apart from few prices of cake and baby food. We even asked her to provide us with the menu onboard so we can pay for the food. Even on the menu they had nothing to offer other than chips and snack items which cannot be offered to a toddler as food. In the end we had to dig up our bags to find food for him.

Our ordeal however did not end there. In our last meal service before we landed we were the last to be served. My wife who's a vegetarian was old there's no more vegetarian food available and only thing they had to offer her was chicken meal. When we expressed our displeasure they said they would heat up a crew meal and bring it us in 20 mins and what she got after 30 mins was a couple of pancakes placed I front of her. As most of the pancakes have eggs she couldn't even eat that.

When I asked them about procedure to complain they had nothing to tell other than take my email address and "raise the issue with management". For that too I haven't received any communication yet.

After spending about $2500 if this is the service we receive it should be shameful on the part of the airlines. We never had such experience with any other flight operator be it Air India or Emirates. I would never recommend Etihad to any of my colleagues, friends or family members.

Flight : EY 101 (Abu Dhabi to JFK)
Seats : 54E, F, G
Date : 17th April 2019
Name : Ashwin Nayak

I would like to express my disappointment at the service of Etihad airways towards my journey from Lagos to Abu Dhabi Flight EY 674.
Firstly the flight was moved from 8:30am to 10:40 with very short notice. At about 10:00am, we were then told to board where we left standing for more than 30mins only to inform us that the plane is being cleaned and delay for another 1hr.
Your airline holds prestige and it is a shame such things are happening.

Hi, I am writing to lodge a complaint against etihad airways for changing the connecting flights and hence resulting in changing the total travel time from 20hrs to 45hrs (so far, as the journey is still in progress). I booked the flights for my older wheelchair bound parents to depart from del and to arrive into lax with a 1.5hr connection in abu dabi. Because of whatever reason etihad airlines delayed the original flight departing delhi and then ended up cancelling and changing the connecting flight which resulted in a long tiring layover in abu dabi and also staying for hours inside the airplane. Nothing was done to make my parents feel comfortable. And then they were booked on a flight to jfk, which was again late by hours to just to depart from abu dabi and is getting into jfk late tonight. And then they are booked on the connecting flight next morning to leave out of jfk to come into lax. I have made numerous calls to the customer service but they say they don't have authority to help. All I have been requesting is to make them feel comfortable by atleast providing accommodation for overnight stay. We had plans for the weekend for which I had pre paid. Now I have to cancel those and loose money on that as well because by the time they would arrive I am sure they will be dead tired and won't be in a position to go out and enjoy.
The whole reason I booked this more expensive flight was so they could have a better flight with less connection and flying time. But this has been nothing but a nightmare so far and my parents were very tired and upset when I spoke to them last in abu dabi.

Hi,
I booked the two way ticket on 12 Jan 19 by using Etihad app. During booking my daughter was under infant category and she turned to child category on 1st April 19. My return ticket was on 11 April 19 and system accepted the payment with infant fare during booking. When i contacted customer care before online check in they told they will not allow my daughter to travel so they canceled my daughter's return ticket and booked new one with the fare of AED 1963 for one way alone!. It is completely application glitch and please refund the charged amount . I have enclosed my ticket details