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3.8 1402 Reviews

Etihad Airways Complaints Summary

973 Resolved
429 Unresolved
Our verdict: With a good resolution rate, Etihad Airways generally handles customer issues well. However, it’s important to be proactive. Familiarize yourself with their processes and services. Reading through various customer experiences will provide valuable insights into how they handle complex issues.
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1:09 am EDT
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Etihad Airways changed route flight and damage luggages and laptop

Dear Sir/Madame,

I am writing you this letter because of our recent flight from Jakarta to Amsterdam.

We were supposed to have only 1 transit in Abu Dhabi to then continue our flight to Amsterdam but instead our route got completely changed and we got transferred onto another route and got 2 transits (1 in Abu Dhabi and an extra one in Belgrade). The time of arrival didn't change but our route did. And the unfortunate thing for us was that we paid and expected the quality of Etihad, but instead we got something way worse. The airline that flew us out from Belgrade to Amsterdam did not have the same features as Etihad and the service over all were not what we paid for. To top this all off, 2 of our suitcases got lost and we couldn't get in the house for a whole day. When they finally got found they also all sustained heavy damages as well as my laptop that got broken because of the rough way they treated our baggage.

When we arrived at Schiphol, we directly put our complaints regarding to our damaged luggages. Reference number: AMSJU12027/27AUG19/1247GMT

And the other reference number when our 2 luggages didnt arrive, reference number is: AMSJU12026/27AUG19/0843GMT

These are information regarding our booking reference/ticketnumbers:

Boekingsreferentie(s)
Voor je vlucht met Etihad
NXHEUL
DEPARTURE DATE FROM AMSTERDAM : 12 AUGUST 2019
DEPARTURE DATE FROM JAKARTA: 26 AUGUST 2019
Ticketnummers
VANDERVEGT/TALITHAMISS
607-[protected]-48
SINDHUPUTRO/INDRIASTUTIMRS
607-[protected]-40
VANDERVEGT/ARNEMR
607-[protected]-44
VANDERVEGT/PENNINAMISS
607-[protected]-46
VANDERVEEN/SIMONMR
607-[protected]-42

I hope you guys can understand our frustration from all this and I hope we can find a good solution for this together. How could you just change our flight back to Amsterdam and gave us a bad local airplane from Belgrade where we didnt even get our breakfast at all. This caused me a terrible headache [migraine]. We were travelling with 2 children under 12 years old but we didnt even get any souveniers for children. As i always travelled with other airlines before, my children always got souveniers like bags or any other toys.

Please be kindly to refund me for my flight ticket as well as my damaged luggages and laptop.

Kind regards,

Indri van der Vegt

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10:27 pm EDT
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Etihad Airways transit

I got an etihad ticket from Manila to Khobar saptco station. Everything was going smoothly until I got to Bahrain airport, my last transit. When I got to the carousel/customs section where you put in the bag for inspection, there's nobody there and there's nobody at the information desk also to ask where I should go. I Have to wait 5 minutes then the custom's guy showed up. Afterwards, I looked at the departure screen and the flight I have is not on the list, so I looked again for the person who can help me locate my gate as I don't have yet the boarding pass for my Bahrain to khobar SAPTCO Bus Station flight, which I assumed would be by bus. There's 2 Information counters that are both empty and the guy next to the information counter which is the money exchange counter told me it might be at gate 12. I went to gate 12 which also got me confused coz theres 12 A-C. I assumed it was 12B as it's the only one with the bus picture on it, but again there's nobody at the gate counters and I don't see any update on the departure monitor still. So I decided to get some Bahrain money and wait at the nearest cafe to gate 12. There's only 45 minutes complimentary internet connection, so I decided to go check the gates again and also the departure monitor only to be told by another waiting transit bus passenger that the bus left at 3:30am already and that bus guy said that we were very late. I was fuming. How can we be so late when our departure time is 5am. The other passenger waited since 1am and only went to the toilet for couple of minutes. There were no announcements or even any effort to look for the passengers that is waiting for the transit bus at all. There were no Instructions given. Again, I went to check the Information counter and airline counter and still nobody there. Waited for 5 hours until the airline people at the counter showed up only to tell me that they can't do anything and that I just have to wait until the bus showed up as they are coming from outside. I was so frustrated and tired. So, Instead of arriving 7am at Khobar Saptco station I arrived at 1pm, 5 hours late. This is very frustrating as I can see that there's no proper coordination on the airline and airport personnel or whatever other travel agencies they need to relay this travel info to. This is a very bad experience. The other passenger came from India and have same Sentiment as me. We will never ride with Etihad again. But, hopefully you get to fix this before you lose more customers.

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12:18 pm EDT
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Etihad Airways service

My flight from Bangalore on 27/08/2019 was been delayed from Bangalore for which i have missed my flight to Frankfurt as i have to reach frankfurt on 27/08/2019 i have changed my flight by paying 45, 000 INR extra but you guy didn't even respond for your mistake. No hotel was been provided and i have to wait in Abu Dhabi airport for around 18 hours. My total trip and my business meeting has been spoiled because of you guys and also the horrible time i spent in airport.
i have even tweeted in twitter and your response was so poor. i raised a issue with the above mentioned reference number. such a horrible service you have.
you need to refund my money 45, 000 INR which you charged extra for change.

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Update by Vikram Jawalkar
Sep 16, 2019 9:33 am EDT

Hello Rose,
Please find my RQID:734016 and also please find my Booking Reference: HJBIWY.
At least pay me back the additional amount of 45, 000 INR which you charged.

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4:32 am EDT
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Etihad Airways claim etihad voucher no : [protected]

My Name Mr. UDHAYASANKAR I send my Details as per requested by Eithad as on May 11, 2019, 6:52 AM and my Claim Voucher Amount not yet received in my Bank Account and kindly please advise me on the current status on etihad voucher No : [protected].i will really appropriate

This my Email ID : [protected]@gmail.com

please see the feedback what i received after long time { added photos }

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10:20 pm EDT
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Etihad Airways baggage handling

My new trolly suitcase's logo was missing while travelling from Paris to New Delhi via Abu dhabi on 10 September.
The luggage was damaged on one corner.
I am attaching the photo of my luggage.
Passenger name : Priyanka bose
EY32, travel date- 9 Oct,
and EY218, travel date- 9 Oct.
Reached Delhi on 10 sept to receive this defective suitcase.
This is a brand new suitcase and such incident is unacceptable from Etihad. The bag has lost its look.
Very disappointed

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9:35 am EDT
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Etihad Airways postpone due to travel advisory

Hello,

I was advised 'guest@etihadguest.com' to send an email to 'contactcentre@ethiad.ae' but the email 'contactcentre@ethiad.ae' is not reachable .Please see below request.

My mother Mrs. Nahid Mir is travelling back home to Jammu and Kashmir on Sep-29-2019 the booking reference is VWENTF, I would like to inform you that currently there is an advisory regarding travelling to Jammu & Kashmir by many governments including the government of Canada.

Here is the link for travel advisory issued by the government of Canada https://travel.gc.ca/destinations/india

Due to the advisory can you please postpone the return flight to possibly Nov-10-2019. An early response will be greatly appreciated.

Thank you,
Mir Usman Disooki
Cell: +1-[protected]
Email: [protected]@yahoo.com

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8:23 am EDT
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Etihad Airways baggage counter clerk - toronto pearson airport - ey 140-8 sept-

On above date around 7-45 pm at economy class baggage counter when I reached with my 75 year old mother TO DROP HER -this is what happened.
- Iam 52 years old went to drop my mother at airport-THE BAGGAGE COUNTERLADY told us to do carry on baggage weight first.-unfortunately weight was 1.5 lb more-SHE ORDERED ( yes it was tone of order not a request at all) my mother to took off extra weight of (which was her religious books and dry fruits for my brother's kids) and stand in queue of 50 people again and come back when our turn come.-
I requested that we will remove those religious books and dry fruit but please please do not sendus in back of queue again...and i successed somehow but she keep on telling be quick be quick...within that one minuts time.
Oce we manage to reduced weight she WARNED US SAYING THAT She will make sure at security level to weight again and check it (as if she is dealing with criminals!)
-YOUR EMPLOYIES DO NOT KNOW HOW TO BEHAVE WITH SENIOR CITIZEN
-They don't know how to TALK WITH CUSTOMERS
- They don't HAVE ANY MANNERS AT ALL
- The don't know how to BE HUMAN...I have experienced other airlines are giving first preference to old people...no queue at all for them
-Your employees are perfect match for JAILORS!
I know just one customer like me will not make affect to your prestigious airlines...BUT I WILL NEVER EVER TRAVEL IN YOUR AIRLINES NOW ONWARDS.

Regards,
SL

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1:47 pm EDT
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Etihad Airways carry on regulations and customer care

I am boarding a flight to Melbourne from Abu Dhabi. The flight number is EY460. When I just went through your line to board the plane I was told that I was not allowed to bring a roll of tape. This roll is/was necessary for the survey/work I will be doing when I land. I was told no reason and referred to as dude and whatever. Solem Saeed was your representative in charge. This is how he sloppily wrote his name, and most likely was meant to be not legible or just plan wrong.. I went on your website and look at a list of items that are not permitted and there is nothing about tape or anything remotely close to this. I'm well over a million miles with Delta and have their highest status, along with several other airlines I've had to fly.. I carry this same gear often and never any issue. Except today where I am just dude, and whatever. I will now be landing with one extra thing to do before work.. The incident occurred on the 8th of September, in Abu Dhabi at gate 35 around 9pm. To reiterate there is nothing on your website to let a customer know they can not bring tape and this is part of my carry on kit that I fly with around the world.. Additionally my name is not dude. It is Michael Floyd. I would appreciate your feedback with regards to this.
I can be reached via [protected]@gmail.com

Thanks,
Michael

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2:37 pm EDT
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Etihad Airways luggage not received

PNR number MFUJEF

Travel date 06 Sep 2019

From CCJ-AUH-LHR

Extremely dismayed by the absolute lack of concern and shoddy arrangement due to the luggage not being delivered at LHR. Especially since my daughter is travelling to London for her studies for the first time.

Absolute disgrace Etihad. Will certainly remember this for ever.

What is Etihad going to do about this?

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8:38 am EDT
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Etihad Airways credit card payment

I booked air ticket to Karachi from Abu Dhabi via Etihad website on 31 August 2019. I paid the amount thru credit card and the amount of AED 1, 239 was charged on my credit card at the same time. But the balance in card showing that amount was charged twice by Etihad on my card.

I called the bank and they informed me that the amount was charged once and the card is blocked for same amount again by Etihad that is why balance in card is reduced by twice of the amount.

Kindly let me know what is the actual issue and why you have blocked my card for the amount that is already charged.

My Ticket number is [protected]

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6:49 am EDT
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Etihad Airways baggage delay

Ref RQID 729478
I am still waiting for a response to my previous emails asking for compensation for my baggage being delayed for 18 days and only receiving it once I returned home. I had no suitcase for the whole of my holiday. Etihad ruined my holiday..
I have been offered the money for my receipts but nothing else, how can this be?
This ongoing complaint is starting to make me ill and loose sleep I am so distraught by your lack of customer service

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2:51 pm EDT
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Etihad Airways lost and found

Hello team,

This is Gulafsha here. Complaining about my goods (a mobile phone) which I forgot on board. It has been more than 3 months now...

I request you to please take at least some serious actions and check at least once. I forgot my phone in the seat pocket of your plane.

My phone is there. It has business details since I am a working woman. I request you to please show some courtesy to check and then reply me.

I hope you would understand my situation. This is really tough for me. Please let me know if you need some amount to give my phone worth 25, 000 back to me.

Regards,
Gulafsha

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2:30 pm EDT
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Etihad Airways I am complaining about receiving incorrect voucher link.

My Name is Anas, and my Etihad Guest number is [protected]

I am complaining about reciving incorrect voucher link to my email by your system. The link provided was directing me to firewall software and wronge direction. Furthermore, the voucher was sent to me two months late . It suppose to send to my in Feb, 2019 but I receive the companion ticket in Jun, 20196

Voucher number 764ACB1C

My email; [protected]@gmail.com

Tel: [protected]

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Etihad Airways stolen things from bag

Hi my name is Pooja Lamba, I travelled from Delhi to Cairo on 4 September (EY 655-04 September) I had total 5 no pcs check in bags from 1 of 5 bag was opened and few things are missing from them, 2 packets of Indian sweets cost Rs 3000 Indian currency, and few cloths cost of Rs 7000 Indian currency, , I travelled so many times earlier and this has never happened to me, , , my PNR is VLUIHR
And baggage details are
1) 8607EY269976
2)8607EY269980
3) 8607EY269979
4) 8607EY269978
5)8607EY269977

Pls check on this and solve this issue, ,

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Etihad Airways airline

My daughter, Celestine Chun Wei Ting was booked on 3 September (EY473) (reservation code HKWHXM), to London via Abu Dhabi Airport.

During the flight from Abu Dhabi to London (EY11) her seat - 62G could not recline. I understand that the stewardess tried to push down the seat but could not as well.
Hope the stewardess had reported the faulty seat.

This meant that my daughter, on her 7+ hour to London was seated upright instead of reclining to get some sleep.

She is returning on EY12 on 18 September to Abu Dhabi before taking the flight to Singapore.

For the great discomfort on the forward journey to London, please advise if there is any service recovery you could provide on her trip home?

A upgrade would be splendid.

Thank you.

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5:46 pm EDT
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Etihad Airways twice paid the same ticket-request refund

I paid for the return ticket Beg-KUL that was presented to me before the money transfer(OBZKI7). When I paid, I got a ticket with an extra stop. I didn't want to react to that unfair move, believing that only possible flights were being sold.
At Kuala Lumpur I was forbidden to board a Phuket plane because the airport does not offer a transfer option that does not require a visa to Thailand.
The only solution was to buy a new ticket that was 770usd at the time of pre-flight purchase( LFHMWX).
I demand that Etihad refund my money. Etihad exposed me to a lot of stress, which was quite unnecessary before long flight from KL to Belgrade.
I request that you reimburse me 770 usd appropriated by you. Etihad did not come to the end point that it needed to charge me twice.
Let me remind you what I paid
Airline reference: OBZKI7
View ticket conditions
Etihad Airways

Sunday 04 August 2019
Belgrade
Kuala Lumpur
Intl. Apt.

Wednesday 14 August 2019
Kuala Lumpur
Intl. Apt.
Abu Dhabi
Abu Dhabi International Airport

Thursday 15 August 2019
Abu Dhabi
Abu Dhabi International Airport
Belgrade
Please ask me for all the documents you need to make a decision.I hope it is in Etihad's interest to reimburse me for the double payment of the same service.

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Update by Ana Velimirovic
Feb 29, 2020 11:01 pm EST

There were no attempts to resolve the case. Just an explanation that it had to be that way, for no reason.
That I had to be taken off the flight without my fault and financial compensation. Horror!
Shame on the Etihad
A very violent business. I hope travelers recognize the unprofessionality.

Update by Ana Velimirovic
Dec 13, 2019 1:21 pm EST

Please tell me what was my fault that resulted that I had to buy a new 770usd ticket instead of the one I already had. When you explain this to me, I will find that Etihad is not guilty for my stress and financial loss.
Now, I think that you blame your company.
For me the case is not closed.
Ana

Update by Ana Velimirovic
Oct 02, 2019 9:12 pm EDT

Dear Sky,
Have you come to a satisfactory solution to my case after so long?
Ana

Update by Ana Velimirovic
Sep 18, 2019 2:42 am EDT

Dear Sky,
The reference number is
Etihad Airways [RQID:731706]
Sincerely,
Ana

Update by Ana Velimirovic
Sep 16, 2019 2:38 am EDT

Dear Nic,
Etihad's answer is an empty story that is without facts. Which is my fault for being punished for having to buy a new ticket?
1.Etihad sold me one ticket first and gave me another one (stopover is a minus for the ticket price and this must be shown before payment).
2, Etihad sold me a ticket that is impossible for me.
3. Etihad exposed me to stress a before long trip by bringing me back from the road ahead
4. What would happen if I didn't have money for a new ticket 11000 km from home?
5. A month from the trip Etihad is corresponding with me buying time.
What are your facts? You are talking that I have to pay Etihad the ticket twice?
Is there a solution for refund or it is normal for Etihad to take money twice for the same route to the same person?

Update by Ana Velimirovic
Sep 10, 2019 3:48 am EDT

Dear Nic,
I was communicated with by Abderrahim Moutaouakil at email address feedback@etihad.ae asking me to reimburse the cost of an Etihad cod share company that was supposed to operate one fifteenth part of the flight . I paid the ticket for Etihad to realize and I hold him responsible for the damage, and I ask Etihad for compensation.
Let "an agreement between two airlines" stay between you and the operating air carrier.
I request that you reimburse me 770 usd appropriated by you. Etihad did not come to the end point that it needed to charge me twice. This is unscrupulous harassment and bad evaluation of the passengers' intelligence.
I hope that you are in a position to solve the problem.
Ana

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Etihad Airways charging me extra money on my handbag

I had allowance of 2 luggage bags with 55 kg in total n 7 kg cabin n 5 kg laptop bag I had a hand bag with me n I only carried 46 kg out of 55 the person at the checkin counter did not inform me for not carrying my hand bag . During the time of boarding they started threatening me if you don't pay we might cancel the pass so I had to pay 4500 which is wrong if they had already informed me at the start i could have adjusted in my luggage ! Very disappointing this is you need to stop looting people I suggest

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Etihad Airways my daughter's journey from kochi (kerala), india to birmingham.

My daughter had booked a flight through Etihad Airways, recommended by me. I work in KSA and frequently use Etihad airways for my journey to KSA.
Her ordeal began on the early hours of 31st August. Her booking code being QAUOBB.
At the outset the checking clerk did not know about her VISA status, as she had a stop over in Dublin. After waiting for for more than one hour, the booking clerk issued her 2 boarding pass, one from kochi to AUH and the other from AUH to Dublin. When enquired, the clerk told her the boarding to Birmingham will be issued in Dublin.
On arrival in Dublin the immigration officer told her to collect her baggage and check in again, Valuable time was lost during the process. The baggage handling clerk told her that it has already being transferred to AER LINGUS flight to Birmingham. By the time she reached the check in counter, the AER LINGUS flight had left for Birmingham.
She had to pay an extra 75 euros for the next flight to Birmingham. Upon arrival in Birmingham she lost her luggage. She got it on the third day.
My daughter suffered a lot because of misinformation. Travelling alone and being a lady, I don't have to elaborate on the lost luggage, and ordeal she underwent with no spare dress for the cold weather in Birmingham.
Please be kind enough to instruct your staff at the various check in counters to provide the right information to passengers travelling with multiple stop overs.
Thank you,
Dr.R.Satheesh Kumar,
[protected]@gmail.com
Contact no 0091-[protected]

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Etihad Airways bad behavior

Dear Etihad Airways

Please be informed that I am a frequent flyer with Etihad airways.
Silver Member - Since July 2018 / No: [protected]

Date of Incident is 31 August 2019 at King Abdul Aziz international airport

Approximately every two months I go to China via your airline in Business Trip.
Unfortunately this time an incident has arouse.
I have booked one way to China as I have a long business trip and I don't know exactly when I will return because I have many things to do it.
But in the airport the clerk made me pay 5000 sr in cash over the amount I paid which is way expensive as I usually pay around 5000 sr only for return ticket.

He insisted that I pay or else I don't board the plane.

I requested an invoice with the payment I paid but he refused and make me waiting ti before the boarding come to close.

I am shocked with such a behavior as this is not how things are done in Etihad airways.

Please check the situation and get back to me as soon as possible. "Ticket Ref.

Thank you

Alaa A. Wahba
Managing Director
Blue Diamond for Export & Import Co.

Level 26, King`s Road Tower - King Abdul Aziz Road - Jeddah 21499 - Saudi Arabia
Hussien Riyad, Heliopolis - Cairo - Egypt
KSA +966 [protected]| EGY +2 [protected] | CN +1 [protected]
[protected]@bluediamondeg.com | www.bluediamondeg.com

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Etihad Airways Discomfort and poor treatment on flight from uk

Complaint Dates of Incidents 4th August 2019 5th August 2019 16th August 2019 17th August 2019

client numbers EYO 463 EYO0009 EYO0026 EYO462

I am 79 years of age and a an advanced Cancer suferer with Arthritis and I needed an isle seat because of my incontinence, I pleaded with your booking staff at Merlbourne and they refused me and gave me a middle seat instead at Abu Dhabi I again pleaded with the booking staff and was refused and given a middle seat,
On my return from the UK at LHR I again spoke to the booking staff and was refused an isle seat which meantI I was squashed between two large men who made my life a misery and thankfully the Air Hostess seeing my plight moved me to the kitchen for a few hours to my relief and much later to an isle seat for which I was grateful.
At Abu Dhabi I once again pleaded with the booling staff for an Isle seat and was refused'I returned to Melbourne feeling pretty sick and vowved never to travel by Etihad again and advise friends and colleagues not to do so. My ticket Number is 607-[protected] booking ref ABXDLS.I woud appreciate an explanation and compensation for the misery I went through.

sent attached copy

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Etihad Airways In-depth Review

Overall Rating: Etihad Airways is a top-notch airline that consistently delivers an exceptional travel experience.

Flight Experience: From takeoff to landing, Etihad Airways provides a smooth and comfortable flight experience.

Customer Service: Etihad Airways' customer service is outstanding, with friendly and attentive staff who go above and beyond to meet passengers' needs.

Booking Process: The booking process with Etihad Airways is seamless and user-friendly, making it easy to plan and book your flights.

In-Flight Entertainment: Etihad Airways offers a wide range of entertainment options, including movies, TV shows, music, and games, ensuring a pleasant journey for all passengers.

Seat Comfort: The seats on Etihad Airways are spacious and comfortable, providing ample legroom and adjustable features for a relaxing flight.

Food and Beverage: Etihad Airways serves delicious and diverse meals, catering to different dietary preferences and ensuring a satisfying dining experience in the sky.

Baggage Handling: Etihad Airways handles baggage with care and efficiency, ensuring that passengers' belongings arrive safely and on time.

On-Time Performance: Etihad Airways has a strong track record of punctuality, ensuring that flights depart and arrive on schedule.

Loyalty Program: Etihad Airways' loyalty program offers great benefits and rewards for frequent flyers, making it worthwhile to choose this airline for your travels.

Value for Money: With its exceptional service and amenities, Etihad Airways offers great value for money, ensuring a worthwhile investment in your travel experience.

Safety Measures: Etihad Airways prioritizes passenger safety, implementing rigorous safety measures and protocols to ensure a secure journey.

Destinations and Routes: Etihad Airways offers an extensive network of destinations and routes, connecting travelers to various parts of the world.

Sustainability Initiatives: Etihad Airways is committed to sustainability, implementing initiatives to reduce its environmental impact and promote responsible travel.

Accessibility for Passengers with Disabilities: Etihad Airways provides excellent accessibility services for passengers with disabilities, ensuring a comfortable and inclusive travel experience.

Business Class Experience: Etihad Airways' business class experience is luxurious and refined, with premium amenities and services that cater to the needs of business travelers.

Economy Class Experience: Even in economy class, Etihad Airways provides a comfortable and enjoyable travel experience, with amenities and services that exceed expectations.

First Class Experience: Etihad Airways' first class experience is unparalleled, offering the utmost in luxury, privacy, and personalized service.

Lounge Facilities: Etihad Airways' lounge facilities are elegant and well-appointed, providing a relaxing and comfortable environment for passengers to unwind before their flights.

Airport Services: Etihad Airways' airport services are efficient and convenient, ensuring a seamless travel experience from check-in to boarding.

Special Assistance Services: Etihad Airways offers excellent special assistance services, catering to the needs of passengers with special requirements and ensuring a smooth journey for all.

Frequent Flyer Benefits: Etihad Airways' frequent flyer program offers a range of benefits and rewards, including priority boarding, lounge access, and exclusive discounts.

Complaints and Issue Resolution: Etihad Airways takes customer feedback seriously and has a dedicated team to address and resolve any complaints or issues that may arise.

Partnerships and Alliances: Etihad Airways has established partnerships and alliances with other airlines, allowing passengers to enjoy seamless connections and expanded travel options.

Corporate Social Responsibility: Etihad Airways is committed to corporate social responsibility, actively engaging in initiatives that benefit local communities and promote sustainable development.

Online Experience: Etihad Airways' online experience is user-friendly and intuitive, allowing passengers to easily manage their bookings, check-in online, and access important travel information.

Mobile App Experience: Etihad Airways' mobile app provides a convenient and seamless travel experience, allowing passengers to access their bookings, receive real-time updates, and access exclusive offers.

Travel Insurance Options: Etihad Airways offers comprehensive travel insurance options, providing peace of mind and protection for unexpected events during your journey.

Additional Services and Amenities: Etihad Airways offers a range of additional services and amenities, including chauffeur services, airport transfers, and pre-ordering of duty-free items.

Future Plans and Innovations: Etihad Airways is constantly innovating and exploring new ways to enhance the travel experience, with exciting plans for the future that will further elevate the airline's offerings.

How to file a complaint about Etihad Airways?

1. Log in or create an account: To begin, ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Etihad Airways. Make it specific and clear, such as "Delayed Flight Compensation Not Received" or "Unresponsive Customer Service at Etihad Airways".

4. Detailing the experience: Provide a detailed account of your experience with Etihad Airways. Include key areas such as booking process, flight experience, customer service interactions, baggage handling, refunds, or any other specific incidents. Clearly describe the nature of the issue, including dates, flight numbers, and any relevant details of your transaction with the company. If you have taken steps to resolve the issue, mention these along with any responses received from Etihad Airways. Explain how the issue has personally affected you, such as missed connections, financial losses, or significant inconvenience.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as boarding passes, receipts, correspondence with the airline, or photos. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred as a result of the issue with Etihad Airways. In the 'Desired Outcome' field, clearly state what resolution you are seeking, whether it be a refund, compensation, an apology, or any other specific action from the company.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is realistically articulated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to formally lodge your complaint about Etihad Airways on ComplaintsBoard.com.

9. Post-Submission Actions: Following the submission of your complaint, check back regularly for any responses or updates. ComplaintsBoard.com may notify you of any replies from Etihad Airways or other users who may offer advice or share similar experiences.

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Contact Etihad Airways customer service

Phone numbers

+1 (800) 266-7883 +44 345 608 1225 More phone numbers

Website

www.etihad.com

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