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3.8 1402 Reviews

Etihad Airways Complaints Summary

973 Resolved
429 Unresolved
Our verdict: With a good resolution rate, Etihad Airways generally handles customer issues well. However, it’s important to be proactive. Familiarize yourself with their processes and services. Reading through various customer experiences will provide valuable insights into how they handle complex issues.
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Etihad Airways reviews & complaints 1402

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R
6:52 am EDT

Etihad Airways in spite of payment, for paid economy space did not get proper seats.

I, Rajendra Patil, alongwith my friend Mr. Kailas Dewal, traveled from London to Mumbai on Ethihad on 26th/27th Nov 2018.

We were travelling Economy. We purchased economy space from London to Abudhabi and Abudhabi to Mumbai. we paid 136.40 GBP per person.

For travel from London to Abu Dhabi we got proper seats.

However for travel from Abu Dhabi to Mumbai we were not given economy space seats. In fact we were give two of the worst seats near emergency exit, which did not even recline. The seat numbers were 21D and 21E.

It was the most horrible journey. we are both lawyers and had to attend court next day, which we could not do.

We had most horrific experience on Etihad. We could not get any sleep and rest on the flight. We were unable to attend the court next day.

We would like to be fully compensated for the hardship, inconveniance and loss we suffered.

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7:38 pm EDT
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Etihad Airways no have seat

Dear Sir,

My name Ajmal from india.iam worked in Abu dhabi & i take ticket to 16.04.2019 @ 3.10 am
And when i go for boarding pass they tell me the seat is full and you want take ticket reshedule.How its possible.I am take ticket from one important function.Because of this i lost too much, Please dn't do like this any customer.And they take from me morning flight, that also connection flight.for giving the 200us voucher how i happy
i attched you my ticket and neew boarding pass copy

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3:05 pm EDT
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Etihad Airways check in

I'm traveling from Riyadh to Chennai via Abudabi. The guy at the check in counter was totally unprofessional where he didn't respond to any of my queries. He was behaving rude with his local language and didn't speak English. Horrible experience. This is my first time in Etihad. Kindly take action on this.

Counter# 121
Date : 14 Apr 2019
Riyadh airport

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5:29 pm EDT
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Etihad Airways luggage

I travelled from Bangkok to Lahore on April 11th, 2019 with a stay over of 50 minutes at Abu Dhabi. My flight number was EY241 from Abu Dhabi to Lahore. I had one suit case booked which did not reach Lahore and was left at Abu Dhabi airport. It created a lot of hassle for me as I'm a businessman and my time was wasted. I had important things in my bag and it made me feel very uncomfortable to leave the airport without my luggage. There was no apology, compensation or any kind of service to send my luggage to my address and my house is quite far away from the airport.

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5:40 am EDT
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Etihad Airways ticket number [protected]/[protected]/[protected]/[protected]/[protected]

i refer to the above tickets numbers, kindly note that my family has missed the flight from Abu Dhabi to Beirut Airport due to lack of services of your staff over the counter at Abu Dhabi Aiport as when they reached the boarding gate to the flight they were informed that the flight took off... kindly look at the issue immediatley and the tickets should be refunded as soon as possible or else the issue will be on media soon... as such services will not be accepted at all if you have shortage of staff at the counter in Abu Dhabi airport we are not here to pay for it...

kindly contact me immediatley on this number [protected] with a soultion pls

Regards

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Update by Raedmr
Apr 13, 2019 5:42 am EDT

action pls

Update by Raedmr
Apr 13, 2019 5:41 am EDT

immediate action is required

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9:42 am EDT
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Etihad Airways flight reservation

I am travelling from Calagary to Karachi via Toronto & Abu Dhabi.
At Toronto airport Eithad told me that I dont have a seat in the plane as flight was overbooked. I cant imagine how can do that when I already had confirmed reservation. They left me stranded, did not even give me hotel. This unprofessional behaviour has caused lot of stress to me & my family and has disrupted my schedule. On top of that there was no apology from the staff. They have given me a $300 voucher to be used with Eithad only which is a joke. Who wants to travel with them after this experience.

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9:30 pm EDT
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Etihad Airways loss of 80+gm of gold

I am Neethu Zacharia,
I just want to let you know that, on 04th July 2016 when I travel to COK (Kochi) India from the United Kingdom, (flight EY 16 and flight EY 280) I have lost my 80+gm of gold. It includes 3 bangles, 2 lockets, 1hand chain, and 1neck chain+ear rings. It was in a small bag in my handbag. I have given a complaint about this at Cochin airport in July 2016, I haven't heard anything about this. please inquire about this and gave me a valuable reply.
Thank you in advance
Neethu Zacharia
[protected]@gmail.com

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Update by Neethuzacharia
Apr 18, 2019 3:33 pm EDT

hi I am Neethu Zacharia, I could not find any PIR reference. If you need a copy of my e-ticket, I can provide it. I have written a complaint in their complaint book.

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2:32 pm EDT
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Etihad Airways incompetence of the knowledge to the ground staff in icn regarding sports equipment

Good evening, my name is Martin Stoev and I am writing to you in regards to a situation that occurred when I was trying to check in for my flight on the 8-th of April from Seoul to Abu Dhabi. The situation made me extremely upset and caused huge inconvenience for me and the people that I was travelling with. On purpose I waited a couple of days before I sit down to write this complain to you because I wanted to calm down and to explain in a professional way how I was mistreated by Etihad ground staff at Seoul airport when trying to check in sports equipment.

First, let me start by introducing myself - by profession and visa I am a full-time fencing coach in UAE. Personally, I am traveling 15 years already all around the world first as an athlete and then as coach.
Currently two of my fencers are representing UAE at the World fencing championship in Poland, so I consider myself to play an important role in the developing of the fencing sport in UAE.
The purpose of my trip on the 4th April to South Korea was for two of my students to participate in a Qualification round which is needed in order to participate at the US national's championship. Also, let me mention that my two students - Alizeh Kizilbash and Zara Kizilbash are below 18 years old, so on this trip I was responsible for them not only as a coach but also as a guardian to whom their parents voted me their trust.
We used Etihad Airline services for our trip to South Korea on the 3th of April and had no issues from Abu Dhabi to Incheon. The issue occurred on the way back from Incheon International Airport to Abu Dhabi on the 8th of April (flight number EY 873, departing at 01:00)
Check in opened 21:30 and were there hoping to drop the luggage and enter the airport. The girls checked their bags (they must be dropped on the oversized luggage corner) first and then when I left my fencing bag for check in and the ground staff asked me what is inside the bag. I gave them full information about our fencing equipment and in reply I was told that I need to have permission for knifes!
In fencing we DO NOT use knifes, the equipment that we use and had with us is called Epee. I won't go in details to explain the structure of the Epee, but it is not a knife and you cannot cut with it and that is why it is safe to be used (the range of the students we train is from 5 to 58th years old.
And that is what I was trying to explain to the Etihad stuff who was dealing with the check in but obviously she didn't understand what I was explaining.
She called the Duty Supervisor Sinhyun Kim. It took him an hour on the phone to try to "resolve" the problem and in the end I was told that we need to have a permission to bring back our fencing equipment back to Abu Ahabi. I will just mention here that at the airport in Abu Dhabi no one said such thing. I have been travelling to so many destinations in Europe, also in Asia and never had been asked for a permission. I live in Dubai, so I use Emirates airline often and I never experienced such problems when I was coming back to UAE.
So, after making us waiting for more than an hour he told us that we need to live our baggage behind if we want to go on the flight back to Abu Ahabi.
Me and my students were in complete shock of the situation at that point. We went earlier to check in order to try to avoid the stress that you usually have at airports. Not only we couldn't avoid that stress but the way Mr. Kim "handled" the situation created fear and worries in me and my two fencers (who are under 18 years old and their parents are waiting for me to bring them to Abu Dhabi) won't be able to go on the flight home. This whole time he had our passports with him and we didn't know are we going to catch our flight and are we going to receive our equipment and I started panicking at this time.
Because I am responsible in front of my students parents to bring their children home I had to do something in order to catch the plane. I offered the Duty Supervisor to move out all Epee's from our bags, wrap them and put them as a separate item.
For the solution of this situation that I thought I had to pay 20 000 won for packing the swords. We also had to leave 7 epees in South Korea and the price per epee is around 150 euros. I filled all documents, gave contact for the UAE fencing federation invitation from US fencing federation for this qualification tournament in South Korea.
I am a respected fencing coach in UAE and what happened affected me seriously in more than one way:
1. I am responsible for two girls under 18 y/o and without reason Etihad made unnecessary stress to me and to them. I had to find a plan how take the flight even without our Epee fencing equipment, because my first duty is to keep them safe and bring them back to their parents. Because of Etihad I didn't know to react for first time after 15 years flying with different companies. There must be compensation.
2. Parents of Alizeh Kizilbash and Zara Kizilbash are Etihad Gold Members. Their names are Dr. Faisal Hasan and Dr. Ayesha Cheema-Hasan. They have US passports are residents in Abu Dhabi. Many times, they travelled with Etihad carrying the fencing equipment and they never had a problem.
3. On 6th May UAE is organizing World Fencing Cup for Women. Obviously, Etihad employees cannot make a difference between a knife and epee. Are you going to stop all athletes participating and make additional stress?
4. UAE is known as country where an expert can come and practice his profession and being appreciated. Etihad took my tool for giving lessons - my epee. Because of that I cannot effectively practise my profession.
5. With this act Etihad made a statement - During the year of tolerance they don't tolerate what they don't understand. This act can be accepted as an attack against the entire fencing community in UAE. Or just personal attack against me as professional, coach and leader of the group traveling to the other end of the world.
Our equipment was send on the next flight to Abu Dhabi (if you need to check it - the number of the baggage is: 5607EY135952). The problem was not that the equipment came one day after us but the way that the ground stuff handled the situation - their lack of knowledge and lack of knowing how do deal with their customers.
I think that the entire unnecessary stress that we experienced must be compensated from your end actions must be taken.
Looking forward for your prompt reaction!
Coach Martin Stoev
Email: [protected]@mkfencingacademy.com
Phone: [protected]

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Update by Martin Stoev
Apr 11, 2019 2:37 pm EDT

Refer to the initial email

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12:32 am EDT
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Etihad Airways not giving correct reply for questions

اليوم (يوم الخميس مبكرا وصلت إلي مطار أبوظبي وذلك في وقت ٠٢:٤٥ صباحاً.. تأخر الخطوط من الرياض وفقد لجمهورنا الخطوط تحويل الرحادلات الي بلادنا المختلفة والآخر انا حصلت تذكرة الثاني بالليل ١٠ :١٠ مساء في اليوم الجمعة..والآم ٦ ساعات ما حصل غرفة والموظفين في تحويل للرحلات في تيرمينال ٣ مكذبين أنهم قالو بأربع ساعات أصدر تأشيرة للفندق..والان سته ساعات ولا سيما اي موظفين ما أعطي خير واضحة والاولين خلصو دوامهم

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7:05 pm EDT
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Etihad Airways cancelled flight

EY 22 Flight 7.10 pm Wed 27th March from Manchester Airport cancelled
Eventually give hotel room at 3 am at Hilton Garden Inn Old Trafford on Thurs 28th March after appauling treatment in the Airport for some 7 hours of which I have complained to them separately
Back to Airport at 6 am Thurs 28th March for flight EY 2022 10.15 am
Only this was also delayed and departed some 3 hours later meaning another missed connection
Another night in Abu Dhabi at Premier Inn
Back to Airport for flight EY 450 Friday 29th March
Arrived Sydney Saturday 30th March a full 24 hours late
Please award me the maximum compensation for this experience with Etihad Airways
You need to treat your customers better
Judith Anders

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12:23 am EDT
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Etihad Airways hand carry lost in waiting room

My name: Ismail Syam
Flight no. EY418
Dep. Date: 04.04.2019
From: Abu dhabi to Kuala lumpur

When boarding on 21:45 LT..i saw 2 persons stand up at Door's plane, and i asked one of them that i forgot my HAND CARRY duty free in the WAITING ROOM for boarding in Abu Dhabi, and she said "dont worry we will find it" because i can't come back by bus to the termonal that's why i asked their help.. And i am waiting until 3 bus completed drop all passenger on board, finally 22:25 LT, the plane start moving for departure..i think that my package already found, once arrived i asked to same aerohostest but i really dissapointed to hear her sound.. "NOT FOUND".. so many time i use Etihad for support my traveling.. But this time i really dissapointed..

I hope my package that is 1 hand carry plastic with 3 packs of Chocolates inside found and hopefully Etihad Team would like to deliver it home, this my address:

Jl. Daeng Tata, hartaco indah,
BLOK 2A No.51 MAKASSAR - INDONESIA.
TELP: +6281.355.355.467

I TRUST THAT ETIHAD IS ONE OF THE BEST AIRPLANE IN THE WORLD..AND VERY CARE WITH THE PASSENGERS..

Thanks for your kind assistant.. Much appreciate if you could arrange for delivery.. And i will speak to everyboddy that This Airplane is the best in my life..

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8:50 am EDT
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Etihad Airways seat charge - unauthorised transaction

I am a GOLD customer and last week I purchased extra air miles which took well beyond the 24 hours to credit my account. This stressed me out completely and I was treated really unprofessionally by Etihad. It was totally unacceptable that it took so long to credit my account. Once credited I went to book my flight; air miles + cash. I knew the total I needed to pay. At seat selection I opted to look how much it would be for the front section - I was expecting a charge to alert me BUT IT DIDN'T so I continued with a seat selection in the first section of the aircraft. At checkout there was no charge added for the seat and I paid the price of my flight as expected.
Unfortunately a few days later I see that you have charged me £131.67 for this seat.
I have emailed 3 times to GOLD Guest and my request for a refund have been ignored and I am constantly being told that you are unable to refund me. I keep telling you that it was not my fault that your website didn't tell me. I would never pay this amount for a seat! Also it is theft and a "unathorised" transaction on your behalf. Please resolve this for me.

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3:34 pm EDT
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Etihad Airways extra charges for baggage

Flight EY 0022, E Ticket:[protected], Date:26/03/19
Dear Sir,

I have been charged £53 extra for the baggage. together my three bage (two main baggage and one hand carry) and toled me that i me three kilo extra.
I explain that my hand carry includes laptop and charger which is 2.5 kilo . i will take them out seperate but dont charge me for the laptop.

But they did not accept it and treat me that I will miss the flight otherwise although there were still two hours for the flight.
I belive that the Airline staff took advantage of my vulnaribility and pressurise me pay for extra.

I am very unhappy about the policy and staff behaviour.
I request to look in the matter and expecting refund for the laptop charges.

Kind Regards

Sultan Ali

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Update by SultanAli swat
Mar 28, 2019 3:36 pm EDT

Very Unhappy

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10:06 am EDT
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Etihad Airways unauthorized credit card charges

Hello,

I have flown by the flight below and I had a serious issue during taking the flight.



Etihad Airways Flight 873
Sun, 17 Mar-Confirmation no. RSRZVZ-No Updates
Seoul ICN to Abu Dhabi AUH
00:15



I had joined the bid program for upgrade as the attached email.

But I did not have any notification from Etihad Airline about that my bid was accepted hence I have issued my economy boarding passes at the check in desk on the flying day.

Later I have noticed a transaction of my credit card was made for the amount of the upgrade bid which is AED 1936.00.

I have explained this to Etihad Ground Crew at the boarding gate of Incheon Airport on the same day, they said the credit card transaction will be cancelled, then I have flown by the flight on economy class seat.

But till today, still a cancellation is NOT been made yet, please cancel the credit card transaction immediately.

I am completely not happy with what happened for the Etihad flight.

I request immediate action and response from Etihad on this issue.

Jong Min Park

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8:38 am EDT
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Etihad Airways seats on flights

I am booked in to travel tomorrow booking ref ugbrv mrs kathleen holt and mr edward holt I paid extra for my seats my husband needs leg room and I dont like to be enclosed in I had seats 18h 18j on flight ey16 manchester to abu dhabi I checked in to day why I printed boarding pass are seats had been changed to 31d 31e. I phoned customer service and told aircraft was changed so seats were changed I explained I still should of been given the same seats I paid for and not in a row of 4 that is the cheaper seats. I cannot sit there I will feel to enclosed in and panic I asked to be given seats I paid for. I was told to get the check in counter early to see what can be done. This is not good enough I should of been told of this change and I want the seats I had 1 aisle 1 middle with extra leg room. I am a frequent flyer and think this service
Its really bad. If I dont get my seats back I will not use etihad again
This is causing so much stress before I even travel I am so upset please can you help
Kathleen holt
[protected]

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6:55 am EDT
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Etihad Airways boarding chaos at dublin and abu dhabi airports

Hi my Name is Thomas Noonan Etihad Guest number [protected]. On our outbound flight on the 9/02/19 at the Gate at Dublin there was only about 50 seats and a large crowd had to stand for upwards of 40 mins before being boarded. there didnt seem to be any zone procedure as usual apart from those needing assistance and with children were called forward after that it was just a push to the front. It was the same coming back to Dublin from Abu Dhabi at Gate 6 which I think also was catering for gate 5 the crowd was packed into the hallway and it was a struggle to get to the Toilets near the end as people thought we were jumping the queue'. I have never encountered this system before and one of my travelling companions was really struggling to stay standing for over 45 mins. Is this going to be the normal procedure for future flights or was there some other reason for this chaos and overcrowding of a very small area. The flight to Dublin was EY45. Furthermore there was a problem with the Entertainment system and the number of music and movie channels was drastically reduced from my previous flights I had taken' I accept there can be problems periodically with any system so thats not a major concern. I have enjoyed travelling wit Etihad on numerous occasions and I have never had any reason to complain before. Thanking you for reading this letter. Thomas Noonan

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3:10 am EDT
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Etihad Airways e-ticket booking

I have been writing to the Etihad Guest response team (feedback@etihad.ae) since January this year regarding a ticketing scam I was unfortunate enough to be a victim of and that was perpetrated by an employee of Etihad's from their customer service centre in Abu Dhabi. However, each time I write I am sent a standard response saying they will get back to me but no one ever does. My reference number is: [protected]. I have waited the required 8 weeks for the airline to reply but have heard nothing. Who am I supposed to talk to? This is highly reprehensible behaviour from such a well-established airline. It is very disturbing to learn that my complaints have all fallen on deaf ears and I have not even been accorded the courtesy of a decent response.

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12:19 pm EDT
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Etihad Airways charged double for ticket

I bought a ticket and was double charged .. I've rang and rang and get nothing but rude unexceptable responses .. I've been given an email address, to which no one answers ! My next step will be to get a solicitor involved ... no one cares .. I've googled this scenario and it seem to be a standard scam from etidad and it's happened to, too many people .. my booking code is PEJXJU .. it's €1600, which I cannot afford to do without, it has gone since feb 23rd .. how can a reputable company behave in this manner ? I intend going to every social media platform if I am not dealt with ASAP !

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Etihad Airways baggage loss

Hi Team, My name is Gunjan Mansharamani and my PNR number is EVYBBV. I was traveling from LHR to Dublin to Abu Dhabi and final Destination was Ahmedabad. I started my journey on March 16th and I landed in AMD on March 18th. My 2 bags were lost and after filling the claim form I got the reference number as AMDEY 17066. I received my first baggage on March 20th and still my second baggage is missing. The Ahmedabad baggage department has no information about flight in which my bag are coming. I need my Bag as I have important papers of my company in that I have been suspended by my company until further notice as I was not carry them in Carry on. I am helpless and in deep trouble becuase of this. I spoke to Executive Anjali on March 2nd Friday and Super visor Megha and they were not able to get in touch with Lost and Baggage department of Abu dhabi. At 4:15 pm on March 22 2019 Friday I called the AMD duty manager El Sharif Hussain who is busy in meetings and denied to speak with me for my issue. I think meetings are more important and no body cares about the customers in Ethiad. I completely helpless and please help me with Bag and compensation for the inconvenience caused by the Airline, Gunjan Mansharamani +91 [protected]

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Etihad Airways my son minor missing from final destination flight and his baggage not checked in to final destination only half way

I am Father of Maher Modak and he is minor and missing from flight from New York to Seattle Flight. he checked in from LAHORE Pakistan to Seattle his baggage not check in to the final destination only until JFK and now no one wants to take responsibility his seating in airport I am try to track down but his phone not working his missing his both check in baggage and Etihad or American Airline providing any services I have 5 time to Etihad airline and request for help they have refuse they said we are not responsible. I wan to find son and his luggage and all expenses until he reach to Seattle. American Airline said there is no flight next 3 days,

the Booking Number: OOOGPQ

My contact umber [protected]

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Etihad Airways In-depth Review

Overall Rating: Etihad Airways is a top-notch airline that consistently delivers an exceptional travel experience.

Flight Experience: From takeoff to landing, Etihad Airways provides a smooth and comfortable flight experience.

Customer Service: Etihad Airways' customer service is outstanding, with friendly and attentive staff who go above and beyond to meet passengers' needs.

Booking Process: The booking process with Etihad Airways is seamless and user-friendly, making it easy to plan and book your flights.

In-Flight Entertainment: Etihad Airways offers a wide range of entertainment options, including movies, TV shows, music, and games, ensuring a pleasant journey for all passengers.

Seat Comfort: The seats on Etihad Airways are spacious and comfortable, providing ample legroom and adjustable features for a relaxing flight.

Food and Beverage: Etihad Airways serves delicious and diverse meals, catering to different dietary preferences and ensuring a satisfying dining experience in the sky.

Baggage Handling: Etihad Airways handles baggage with care and efficiency, ensuring that passengers' belongings arrive safely and on time.

On-Time Performance: Etihad Airways has a strong track record of punctuality, ensuring that flights depart and arrive on schedule.

Loyalty Program: Etihad Airways' loyalty program offers great benefits and rewards for frequent flyers, making it worthwhile to choose this airline for your travels.

Value for Money: With its exceptional service and amenities, Etihad Airways offers great value for money, ensuring a worthwhile investment in your travel experience.

Safety Measures: Etihad Airways prioritizes passenger safety, implementing rigorous safety measures and protocols to ensure a secure journey.

Destinations and Routes: Etihad Airways offers an extensive network of destinations and routes, connecting travelers to various parts of the world.

Sustainability Initiatives: Etihad Airways is committed to sustainability, implementing initiatives to reduce its environmental impact and promote responsible travel.

Accessibility for Passengers with Disabilities: Etihad Airways provides excellent accessibility services for passengers with disabilities, ensuring a comfortable and inclusive travel experience.

Business Class Experience: Etihad Airways' business class experience is luxurious and refined, with premium amenities and services that cater to the needs of business travelers.

Economy Class Experience: Even in economy class, Etihad Airways provides a comfortable and enjoyable travel experience, with amenities and services that exceed expectations.

First Class Experience: Etihad Airways' first class experience is unparalleled, offering the utmost in luxury, privacy, and personalized service.

Lounge Facilities: Etihad Airways' lounge facilities are elegant and well-appointed, providing a relaxing and comfortable environment for passengers to unwind before their flights.

Airport Services: Etihad Airways' airport services are efficient and convenient, ensuring a seamless travel experience from check-in to boarding.

Special Assistance Services: Etihad Airways offers excellent special assistance services, catering to the needs of passengers with special requirements and ensuring a smooth journey for all.

Frequent Flyer Benefits: Etihad Airways' frequent flyer program offers a range of benefits and rewards, including priority boarding, lounge access, and exclusive discounts.

Complaints and Issue Resolution: Etihad Airways takes customer feedback seriously and has a dedicated team to address and resolve any complaints or issues that may arise.

Partnerships and Alliances: Etihad Airways has established partnerships and alliances with other airlines, allowing passengers to enjoy seamless connections and expanded travel options.

Corporate Social Responsibility: Etihad Airways is committed to corporate social responsibility, actively engaging in initiatives that benefit local communities and promote sustainable development.

Online Experience: Etihad Airways' online experience is user-friendly and intuitive, allowing passengers to easily manage their bookings, check-in online, and access important travel information.

Mobile App Experience: Etihad Airways' mobile app provides a convenient and seamless travel experience, allowing passengers to access their bookings, receive real-time updates, and access exclusive offers.

Travel Insurance Options: Etihad Airways offers comprehensive travel insurance options, providing peace of mind and protection for unexpected events during your journey.

Additional Services and Amenities: Etihad Airways offers a range of additional services and amenities, including chauffeur services, airport transfers, and pre-ordering of duty-free items.

Future Plans and Innovations: Etihad Airways is constantly innovating and exploring new ways to enhance the travel experience, with exciting plans for the future that will further elevate the airline's offerings.

How to file a complaint about Etihad Airways?

1. Log in or create an account: To begin, ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Etihad Airways. Make it specific and clear, such as "Delayed Flight Compensation Not Received" or "Unresponsive Customer Service at Etihad Airways".

4. Detailing the experience: Provide a detailed account of your experience with Etihad Airways. Include key areas such as booking process, flight experience, customer service interactions, baggage handling, refunds, or any other specific incidents. Clearly describe the nature of the issue, including dates, flight numbers, and any relevant details of your transaction with the company. If you have taken steps to resolve the issue, mention these along with any responses received from Etihad Airways. Explain how the issue has personally affected you, such as missed connections, financial losses, or significant inconvenience.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as boarding passes, receipts, correspondence with the airline, or photos. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred as a result of the issue with Etihad Airways. In the 'Desired Outcome' field, clearly state what resolution you are seeking, whether it be a refund, compensation, an apology, or any other specific action from the company.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is realistically articulated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to formally lodge your complaint about Etihad Airways on ComplaintsBoard.com.

9. Post-Submission Actions: Following the submission of your complaint, check back regularly for any responses or updates. ComplaintsBoard.com may notify you of any replies from Etihad Airways or other users who may offer advice or share similar experiences.

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Etihad Airways contacts

Phone numbers

+1 (800) 266-7883 +44 345 608 1225 More phone numbers

Website

www.etihad.com

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Use this comments board to leave complaints and reviews about Etihad Airways. Discuss the issues you have had with Etihad Airways and work with their customer service team to find a resolution.