Etihad Airways
reviews and complaints

Aug 7 Called Etihad and instructed to re-book Aug 8 flight for Aug 10 flight due to delay in COVID testing results
Aug 7-8 Etihad failed to re-book
Aug 9 Called again and instructed to rebook for Aug 10 - Etihad failed to re-book
Aug 9 Called third time and instructed to rebook flight - Etihad rebooked for Aug 10 and charged "Change fee"
Aug 10 - Notified at Raleigh Durham Airport by American Airlines that Etihad had cancelled my American Domestic and Etihad international flight.
Aug 10 - Etihad representatives were unsuccessful in re-booking flight.

Complaint: Etihad does not allow the user to re-book flights at this time. Etihad failed to re-book flight in time to avoid "No Show" fee. Caused approximately 5000.00 USD damages due to lost wages as a result of canceling flight without notification to flight purchaser. Approximately 150.00 USD inappropriately charged for "no-show" fee.

Information provided to customers is inaccurate and inconsistent

So here is the complaint which I have been complaining from 03-03-2020, unfortunately etihad never refunded my money for the double payment they did.
My flight reference number kwvcpy
Ticket number 6072139433510, i'm attaching the complete email chat and I called them so many many times, every time they say they will forward to other departments.

Hello - I've cancelled my 5 return tickets on 11may and full amount were credited in Etihad travel bank account due to covid travel restrictions. All tickets full amount were credited in travel bank ac but all bonus eligibles miles (10000 eligible miles pending) are not credited yet to my etihad guest family head account. Several email exchanges were done with etihad guest customer care in last 2 months but no solution till today and a clear irresponsibility from etihad end.

I can produce all details of tickets and email exchanges made with etihad guest / travel bank customer care since 11th May.

Thanks

Hi
I was due to fly from Auckland to Manchester on 13 July .I booked business class for 2 people, returning on7 sept.The first flight was with virgin Australia to Brisbane on a codeshare the remainder with Etihad. Flight numbers va0156 to Brisbane then ey0485 to Abu Dhabi, both these flights have been cancelled by you, Onward flight to Manchester is Ey0021.As you are now in breach of your contract with me I wanted to cancel my flights only to be told as the flights were booked in New Zealand, I don't qualify for a refund, I doubt that this is legal and would like you to explain how you can do this. As my son lives in Abu Dhabi I use your airline on a reasonably regular basis and find your stance on this unbelievable, you haven't even tried to get me alternative flights, just told me they are cancelled, if I wanted to carry on with this holiday I would have to try and book flights to Abu Dhabi at further expense to myself
Could you look into this and offer me an explanation as to your stance on this
JACK Dunkerley

Dear etihad airways customer service,

"I really shock about your un propositional way of managing the customers."

Last 4th march 2020 7:38 pm I booked tickets for my family (one way) in etihad airways (abu dhabi to chennai - ey [protected] aed/person - the total is 1869 aed)
(ref. Code: - xlmtqw)

Due to covid-19, in 14th april 2020, we planned to change our travel dates & tickets change to on 27th may 2020. With same flight fare (aed 1869 without service cost as per etihad airways covid-19 current service policy.)
(ref. Code: - xlmtqw)

Yesterday I received an email from etihad airways my family ticket has been cancelled.in what reason etihad airways customer service did that?

Also, I checked etihad website today that latest updates about airfare on 27th may 2020 its shows 3263aed. So, I understand why etihad airways cancelled my family tickets.

Here I request you that please re-confirm my family trip with same date & same fare. As soon as possible.

Please maintain your trust with customers.

Thanks
Karthick rajappan
[protected]

On 24th march 2020, etihad cancelled my flight within hours after booking was confirmed! I am holding a fully refundable ticket, yet I am liable for almost 200 euro cancellation fee - I did not cancel - etihad did! The total lack of support, customer service and communication is absolutely shocking! I have complained on numerous social media platforms and will continue doing so until somebody listens and treats me with respect! The level of arrogance from etihad staff is mind blowing to say the least! I had to rebook on klm and kenya airways to get to sa in time before the travel ban! I have been away from my family since october 2019! I will report this to our national credit regulator as etihad is not exempt from this act! I will further lodge a complaint with the minister of transport office who also released a press statement in this regard today!

On 19 March I was eligible to a full refund as one of etihad agents confirmed me in writting, the next day, Surprise, I wasnt eligible. They temoved the refund option from website and provide an option for credit point. The trick is that the flights have a double price now, that means our curent money are a gift for Etihad. We lose the flight, money and we have to pay the difference if we want to take the credit point solutions. Shame in you, and hopefully you get bankrupt 🙂 for stealing our moneys.

Only few destinations with restrictions updated and eligible for full refund as of 19th March 2020.

I have booked a ticket from Toronto to Muscat with stop over at Abu Dhabi, planned travel on 19th March 2020.

However due to COVID 19, restrictions were applied at Muscat restricting non citizens from entering Muscat effective 18th March 2020. The screen shot is as below

Due to this lapse, i couldn't get full refund

Good Morning,

I am writing to complain about the excess payment of 1500 dhs to change my daughter flight. As you are aware UAE has given expat parents 48 hours to bring their kids from all over the world so I had to bring her ASAP. Also, my daughter uni has started the online learning and they needed to leave their accommodation.
booking ref: TWELVS
Name: Yasmin Abdelmaksoud
Ticket number: [protected]
EY22 coming from Manchester
Other airlines did it for free or 300dhs max

Booking reference ID : 9577164d
Name: Vijaya Subbaiyah
contact: [protected], [protected]

I booked a hotel from etihad guest ( March 3 to March 5) website and when i reached saudi arabia, the hotel reception has told that they haven't received any booking confirmation from Etihad. When I tried to contact Etihad call center, I was informed that they don't have access to look in to my bookings. When i sent a mail to Etihad i got reply after 1.5 days.

SO I booked a new hotel from my expense again, spent additional money for that hotel, mobile calls, taxi etc... Still now Etihad ( more than 10 days) is not refunding the money and denying to compensate the losses.

Will Etihad allow a passenger with economy ticket to sit in business class. They want to earn money. But because of Etihad's mistake why should a customer bear all the losses. I am following up with Etihad by mails and still now they are not refunding and giving compensation and also giving me more burden by sending unethical mails

I have booked online using Etihad and was surprised that they charged me twice. They keep on saying about the soft charge but they don't know the hassle it causes to their customers. Now, I have to wait 48 hrs or more for the money to log back into my account. I need to buy some stuff but I cannot do it because of this. I'm just disappointed with this company.

Dawn

I took an Etihad flight from Bangkok to London Heathrow (via Abu Dhabi) on 19.12.19. When I arrived at Heathrow on the morning of 20.12.19 and collected my luggage, I immediately noticed that my case had had the padlock removed and that someone had been inside the luggage. There was no security sticker on there indicating that my bag had been searched, neither had the padlock been put back into the case. This struck me as strange and rather displeasing but I thought nothing more of it. When I got home and unpacked the aforementioned suitcase I realised that my small JBL speaker was missing. Evidently, someone broke into my case, tampered with it, and stole an expensive speaker.

I contacted Etihad and have since spent two whole months trying to get a resolution on this matter; they made me jump through multiple hoops, chased them on email (they are dreadfully slow at replying ), I supplied all evidence requested, only for them to tell me that it is not their responsibility.

Name: Arlo Tickner
Etihad Membership number: [protected]

On Feb 18th 2020, I was passing through security at AD airport, preparatory to boarding flight EY454 to Sydney, leaving at 22.40pm. I was asked to put my laptop, a silver Lenovo, in a separate tray which I did. I was then asked to go to a search cubicle and on returning, forgot to collect my laptop. I have telephoned the airport on several occasions, but no-one ever answers the telephone. I have also registered with AFL - as recommended on your website and despite several emails requesting an update, I have not had the courtesy of a response. I am in Australia to receive treatment for breast cancer and this situation is not helpful. I would be grateful if you would:
1. Ascertain as to whether my laptop is stored in AD airport and arrange for it to be sent on to Sydney.
2. refund all costs: telephone calls, registration fee for AFl, inconvenience

Dear Sir/Madam
We are frequent flyers # [protected] and [protected]. Our booking reference is RHVUGA . WE came at airport around 12.30 Am on 02/11.2020). Heavy rush on that day . Bag screening done at 1.00 am. After checked in we have been told to come after 3.45 Am as our flight EY0253 Depart at 6.45 Am.
WE are seniors (73 years) and requested for wheelchair. My husband Mukesh Pandya had a fever and because of viral (throat ) infection and continued coughing he was unable to speak . We paid to porter Rs 300 for caring our baggage. while at check in or at immigration were rush was their, somebody may have took out $3000.00 from my purse. ( $2000 in white envelope $100 bills with Wells Fargo withdrawal and $1000 with assorted bill .) When i checked my purse around 4.00 am we came to know money lost. Though we have wheelchair no body came to take it from gate no 8 to gate no 3.i could not make a complaint as my husband was sick and we afraid of being told us not to board . We would appreciate if you would check a airport video specially at immigration and refund $3000.00
If you need any information please email me [protected]@gmail.com
Thanks
Rashmina Pandya
Mukesh Pandya

This is to inform you about a terrible incident happened with me during my flight from cochin to Abudhabi on 17th Feb 2020.I, Nahala Xavier was traveling with my husband and my two and half year old baby from Cochin to Manchester via AUH. Iam a SrCabinCrew by profession. My husband is living in London. It was my first time travel with Etihad Airways.From Cochin It was early morning departure We were so sleepy and tired.After the door closed I was keeping my baby on the middle seat with seatbelts fastened as she fell asleep.I was keeping her head on my lap and I was holding her head.Then I also fell asleep.My husband was in aisle seat.We were in 24ABC.During the taxing time I got shocked and got up from the shouting by the Male crew Mr Roy.He was showing angry gestures with his hands and he was too loud and used impolite way to talk to me.What he wants me to keep my sleeping baby's head up and put the armrest down and not to touch her otherwise he will hold the plane. I was deeply stressed out by his words it was just beginning of the journey. I can't understand there is no need for him to do that unless none of us didn't fasten the seatbelts.I do agree you can command on people for the safety measures who won't listen.But not with a sleeping mother n Baby with seatbelts fastened .I ve complained about this attitude of him to the senior crew Ms Sukanya.But she also was showing same attitude and was so confident to give her name and his name stating that He is correct and I was wrong.With this two crew attitude I was giving you 0 rating. The Meal Service also very bad .The food served was not hot.Both Sectors I've requested for chml which was not given by the crew as I saw them serving to the other pax with kids. While leaving the Aircraft the Male crew has come towards me saying to my husband I wish you have more kids.Its so disgusting Is this the way you treat a lady?
The Second flight from AUH to MAN Same food was horrible. The crew was very reluctant to smile or serve food n Beverage to pax.We ve got seats 38ghj only two seats together At window seat there was another pax I requested many times for a change of seat to the ground staff as well as crew.But nobody was bothered hence there was seats available. Luckily the pax who was good heart changed her seat by herself for us.During the flight while serving Beverages I asked tea for my kid.then crew was hesitant to give and after cross checking with other crew he has given the tea.Even for my baby he has given pumpkin ravioli instead of child meal or normal meal which I asked and that was horrible. I felt they treating us like dogs please train your crew about equality fraternity and courteous. We chosen your airline because we want best in service and This is the first experience which I would like to share with you
Thanking you
Nahala

I arrived this morning from Colombo to Cairo via Abu Dhabi (a long journey) to find that by bag was extremely damaged.

Flight details: From Colombo to Abu Dhabi EY265 Seat 9B on 15 February 2020 From Abu Dhabi to Cairo EY651 Seat 8D on 16 February 2020

The handle was broken
One of the wheels was broken
Two of the zip handles were broken

I cannot believe the carelessness of the baggage staff of a reputable airline causing all of this damage to one bag.

At Cairo airport there was no representative to report the damage to. I waited for 20 minutes and no one was there.

I am extremely unhappy with the whole experience and thus filing an official complaint requesting compensation.

Yvette Aziz Keriakos Soliman

Dear Etihad,

I am writing regards tourist visa application for my wife and son. Please kindly update on the status of the application.

Find details below

1. SHORT STAY TOURIST/ISSUE NEW VISA, number 0101024180092020328514127 for ATAMAKO FEGOR STELLA OCHUKO

Administration : ABU DHABIRequest Number : 0101024180092020328514127Service

Transaction : VISA - SINGLE ENTRY - SHORT STAY TOURIST - ISSUE NEW

VISAApplication Fees : 361.26

Receipt Number : 030092020021489869Request

Status : Returned from system AdminRequest

Date : 03/02/2020 10:33:25 PM

2. SHORT STAY TOURIST/ISSUE NEW VISA, number 0101024180092020328514498 for ATAMAKO FEGOR JIOVANI OGHENEKOBIRUO

Administration : ABU DHABIRequest Number : 0101024180092020328514498

Service Transaction : VISA - SINGLE ENTRY - SHORT STAY TOURIST - ISSUE NEW

VISAApplication Fees : 361.26

Receipt Number :
030092020021489704Request Status : RETURNED FOR MODIFICATION

Request Date : 03/02/2020 10:27:15 PM

Request Actions Transaction Date Comment

RETURNED FOR MODIFICATION 04/02/2020 6:37:15 AM please upload mother UAE tourist visa approved copy by etihad.

WAITING FOR REQUEST CREATION APPROVAL 03/02/2020 10:27:16 PM

*Note I am yet to get mother UAE tourist visa approval.

Please advise on what to do in both situation.

Your immediate response will be highly appreciated

Regards

We used Etihad Airways from Johannes to Abu Dhabi onroute to Turkey. Upon checking where by the way we waited like 45 minutes due to a traveler who was having issues had already caused frustration. We were not greeted cordially at the check in guest and we were never asked for our seats of preference. When the lady was asked she replied with alot of attitude that we were pre booked. When I spoke to my agent he said that no such thing was done. Were were forcefully allocated 45 D and E which was at the toilets. It was a miserable flight. We spoke to the hostess to try and move us but our request was not considered. It got worst on the flight with with the smell and and the toilets opening and closing. Further your cabin crew was loud and never stopped talking when we tried to get some rest. The elderly lady next to me had asked them to stop talking to which their response was change your seat. Your food was poor and my daughter didn't get her breakfast as they ran out. I am dreading my other trips with you, as I will be returning to South Africa from turkey on the 14th. I most disappointed and disgusted with the service from the beginning till the end. The mindset and attitude of your staff must change or else you will loose of alot of clients. I do look forward to receiving a response from you at the soonest. [protected]@gmail.com
Cell +[protected]

Hi I booked my Etihad airways flight from Johannesburg to Dubai leaving the 24th April 2020 (departing 8pm) and return the 3rd May 2020 departing reference WFMSLC. The return flight was then changed to the 4th May 2020(10am) I Lodged a complaint advising that I am now incurring an extra night of costs on accommodation due to the change in date.. my ref 761051, with no response. My flight has now been changed again from the 4th may (10am) to 2am. I have 2 small children who are travelling with me and in no ways can travel at 12am to catch the 2am flight on the 4rd May. I called the call centre and was told NO i cant cancel but The letter provided by etihad advises that I may cancel without any cost. I just need confirmation that I can cancel and need confirmation that the full trip cost taken off my account will be refunded. I cannot get through anyone and need urgent assistance with this. I am very frustrated and really disappointed in the way Etihad is conducting itself.