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3.8 1402 Reviews

Etihad Airways Complaints Summary

973 Resolved
429 Unresolved
Our verdict: With a good resolution rate, Etihad Airways generally handles customer issues well. However, it’s important to be proactive. Familiarize yourself with their processes and services. Reading through various customer experiences will provide valuable insights into how they handle complex issues.
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10:54 pm EDT
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Etihad Airways suhaimi salleh - gold member no: [protected] - flight cancellation issues

Dear Sirs,

I am Suhaimi Salleh, Etihad Guest Gold Member No: [protected]

I made 2 separate bookings for the following Etihad flights:
1. Booking Reference RFTTOE : AUH-MCT-AUH (Economy) (just me) and
2. Booking Reference QTHYSS: SIN-AUH-SIN (Business) (Zaleha AbuBakar and I) .

The MCT-AUH sector on EY387 on 18 Sept (arriving AUH at 21.00pm) was subsequently cancelled by Etihad and my flight was rebooked onto flight EY381 departing 23.45pm. I subsequently changed the EY381 flight to EY5236 departing MCT at 20.10pm and scheduled to arrive at AUH at 21.15pm.

As a result of flight EY387's cancellation and my subsequent change to EY5236, I would not be able to do a timely transfer to my EY470 AUH-SIN flight departing AUH at 21.55pm (Booking Ref: QTHYSS) on that same day.

Since my wife, Zaleha AbuBakar and I were travelling together on the EY470 flight, I tried to change my flight EY470 date to 19 Sept. My Personal Assistant, Khadijah was informed by the call centre that we need to pay a surcharge of US$300/pax for the date change. She communicated with the call centre several times and tried to speak with the Call Centre Manager/Supervisor to seek a waiver to the charges, as the date change was necessitated by the EY387 cancellation. Unfortunately, the manager never returned her call despite several promises by the call centre operator that she would call back. The call history is as follows:

11 September
14:44
17:09

13 September
09:20
14:09
17:15
17:38

14 September
14:53

17 September
09:21
10:14
16:02

I felt that since flight EY387 was cancelled, and a result I have to make the date change to my EY470 flight, at a minimum, Etihad could waive the surcharge for the date change. Since I did not get any favourable response for my request and time is of essence, I had no choice but to subsequently paid the surcharge of US$600 for me and my wife to change my EY470 flight to 19 September 2018.

I don't think this surcharge is justified as the change is as a result of the cancellation of EY387. I would also expect some compensation from Etihad for the inconvenience and the additional costs of my extended stay in Abu Dhabi. Being a Gold member and a long standing supporter of Etihad, I thought I could get some flexibility and preferential treatment which unfortunately is lacking in this issue.

I hope you can look into the matter expeditiously and regain my trust and belief in the excellent services of Etihad before this.

Thank you.

Regards
SUHAIMI SALLEH
Etihad Guest Gold Member

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Etihad Airways baggage missing

Hi, I had used Etihad Airways to travel from Cochin to Abu dhabi(EY 281) and Abu dhabi to Johannesburg (EY 604) on 21/09/2018, (there was two bags with me)
And Air Botswana to travel from Johannesburg to Gaborone on the same day, when I reach Gaborone, I received only one bag, when I asked authorities of Air Botswana they told the bag is with Etihad Airways, So please help me to get my bag.
Passenger name: PARAKKAL MARJANUDEEN
e-Ticket Number: [protected]
Booking reference : 65465G
Airline: BP/MLPQ6; EY/BGNYAP
my mail id: [protected]@gmail.com
Phone number: 00267 [protected]

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Baburaj Goovind
, BW
Sep 23, 2018 8:27 am EDT

About 2 day we are behind our baggage. I now i checked the with Gaborone airport and they have not any information from Etihad. Dear Etihad airways officers you must trace is it out ASAP and keep the customer rights.

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Etihad Airways gold class : two bad complains

Hello,

Member number: [protected] (Gold)

1. While going from mumbai to JFK, I was given middle seat at the checkin gate, (I booked by tickets 2 days ago and could not choose seats online). So I requested asile, but I was told the flight is super full and not a single seat empty. I requested this at checkin counter, transfer gate, abu dabhi lounge and got same reply "sorry, can't do anything". Finally at the lounge, the lady said, she can give me exit row seat, but I have to pay for it. For a full flight, I was surprised that you would sell seat to a gold class customer. However, I had no option, so I went ahead and paid USD 180. I felt robbed though. I then went to seat and talked to the lady sitting next to me, and she said she didn't pay anything at all, and she was not even etihad member, she had not idea the seat was paid. This tipped me off, all she had to do is smile at checkin counter to get that seat (she was short and perfectly healthy in her 30s). And I was 6'1", so middle seat was not an option for me.

I purchased seat just couple of hours before the departure, and
It felt like Etihad is not valuing its members any more. May be you have too many flyers so you don't care of them any more. This was also the 1st flight when no body in flight came to greet me, which I have experienced in other flights.

I also requested to upgrade to business class using my points, but aparently, I only had 35, 000 points, I am not sure why I have so many low miles when I fly so much. I do not track my miles or benefits, but I wish any of the Etihad's rep can help me understand how to make most of it.

2. While returning, checking at Austin, with JetBlue (I wanted to checkin 3 bags as per my status). I was told at the desk that they don't identify Etihad Gold status at all, and that if I was flying economy everyone was same for them. So I again they made me pay for 3rd bags all the way to India, and charged me USD 226 (https://www.dropbox.com/s/nosfsflee56bbe0/Screenshot%202018-09-23%2013.39.15.png?dl=0). I was told by the person at the desk that I should write/contact Etihad and they will in return create a ticket with jetblue, to initiate a refund to me, but right now he had not option, because system would not let him do 3rd bags, so He HAD to charge my card.

Again, here I was surprised, because if your partner airline does not identify your gold members, how are they going to give benefits.

I was also not given lounge access at Austin airport (Its not a big deal, but just letting you know).

You guys have stopped giving socks in long flight, things just add up when you realize all these things. Perhaps lot of cost cutting and lot of ways to make more money is the agenda.

So 1st I buy ticket that was already super expensive (USD 2xxx something), and then I have to pay all the way throught he trip while going and coming back, its never happened in so many trips I have had.

I was going to ignore all this, and pick some other airline for my future flights, unless I talked to one of the Etihad staff in lounge and was sharing my BAD Experience with Etihad during this trip, and how people were rude at all counters. It felt like Etihad was falling. The person at JFK Lounge assured its not fully true, and wanted me to let you know about my experiences.

Hopefully, you can get refund from JetBlue and the Seat purchase. This is the least I would expect.

Thanks,
Sawan

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Etihad Airways auh - kuwait flight 23/09/2018 pnr vxukmi

Hello,

Our Director Mr. Nirman Shetty was booked for this morning flight AUH-Kuwait and he was travelling for important business meeting.

The check in was done he boarded the flight, and suddenly he was offloaded from the flight without giving any proper reason. He followed and cooperated with the Etihad staff and waited at the airport as they told him to do.

The Etihad staff at the airport took away his passport and from 8.15 am made him wait till 10.30 am without giving any reason.

At 10.30am they just said it was a system error and we will book you in 2.20 pm flight.

It is very shocking to see such an incident happen with Etihad being such a customer friendly and reputed airline. There were business meetings planned in Kuwait and a lot of things have been affected due to this. Our Director is being made to wait from 8am untill 2pm with no fault of his and just a system error of Etihad.

We urge you to kindly take up this matter seriously on top priority. We look forward to a response at earliest.

Regards
Manisha Sachanandani
[protected]

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Etihad Airways delay of flight ey32/cdg-auh on 4th sept 2018. reimbursement of onward booking charges.

We are radke manohar ramaji & radke usha manohar recently travelled by etihad airways. your flight ey32/cdg-auh/04th september 2018 from paris to abu dhabi ( our etkt6072699596871-1 pnr lymyhn & etkt6072699596872-4 pnrlymyhn) was delayed due to operational reasons by three hours at paris airport itself resulting in our missing of flight ey206/auh-bom/04th september. your staff arranged our reservation on flight ey212/auh-bom/05th september which arrived at mumbai at 8.25 lt on 5th september 2018. but by that time our flight of jet airways for onward journey mumbai-nagpur 9w-2683 was missed . the next mumbai-nagpur flight was at 3.50 p.m. we met your ground services staff mr rajesh rajbhor psa at mumbai airport. he also tried to convince the jet -airways staff about delaying of your flight. however they refused to accomodate us and as such we had to book fresh tickets for mumbai-nagpur flight 9w-879 at 3.50 p.m. and has to incur additional expenditure of rs. 9800/- we therefore request you kindly reimburse the said amount to us .

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Etihad Airways unethical behaviour

This is a complaint for airport harassment on the day of September 1, 2018 at Toronto Pearson Airport. The complaint originated when both our (My husbands and mine) carry-on's were being rejected and we were asked to pay $300 and something dollars in order for us to be able to board with the carry-ons. My husband simply stated the point that we have traveled with these carry-ons within the last one year (still had the previous tags on the carry-on) and we had no problem whatsoever with it. The Manager in charge that time named Aida and Vladimir(Supervisor) (do not know their last names) misbehaved with us and many families there present due to similar problem saying "if you don't have the money to pay for it then don't board!". In the middle of their cruel and harassing attitude my husband got the luggage tags for both the carry-on. In between 1:40pm to 2:30pm, I urge you to check the CCTV camera of Gate C 30 - the flight from Toronto Pearson to Abu Dhabi, one of the Etihad representatives saw us going towards boarding the plane after final boarding pass check, got our carry-ons, ripped off the luggage tags, and then said pay for it. I was shocked! How could they rip it off just like that when they are the one who gave us those tags? The person who ripped it off told us that why we went to the managers so many times hence the manager instructed him to rip it off as the tags were not valid and pay for it. Throughout the whole time, the managers were overlooking as they were determined they would make us pay for the carry-ons. For straight two hours, me and my husband were standing there and showing them that the luggage do fit the designated box (or else why would they give us the tags at the first place?). We saw many passengers with bigger carry-ons walking right past us, boarding on the plane. Personal ego got dragged to the point when Aida (the lady manager) and Vladimir asked us to give them the boarding pass to take our luggage's off the plane and make us forcibly miss the flight. At the end, I begged to them and they threw one of our carry-on luggage's and told us next time to be careful of who we mess with!
My question to Etihad is, what kind of human are you hiring to deal with customers? We got to know at the time of checking out luggage's from the Customer Service at Pearson that there is a new station manager named Phil who came from New York to Toronto and is willing to harass customers to show his upper management that he is making the company a profit.
They have made us feel so scared, that my husband and I didn't want to take any chance of complaining before and later facing any harassment on our way back to Canada.
I am complaining here and would take this to Canadian Consumer board as well since I have valid proof to get justice for this harassment and horrendous act.

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5:08 am EDT
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Etihad Airways flight time changes in connecting flight but we have not received any emails phone call or messages

Joshi Himmat lal Dokter veeckmanslaan 46, 2610 Wilrijk, Belgium Email: joshi.[protected]@gmail.com
GSM: +[protected]
Flight NO: 9W838

I am writing to you in connection with the above flight on which I was booked to travel on return 02-09-2018 4:25pm I was traveling with my family my grand son age 10 months. Normal flight departure time was 4:25 pm when I were to airport at 2:30 my flight was already gone when I asked to jet airways counter they told me that flight time is changed but I have not received any information regarding time changes either from jet airways or (connecting flight) Etihad airways flight no : EY057 no message no emails nothing we went to airport 2 hours early in as domestic rules. After this we had cancelled our connection flight Etihad airways. And when I asked to reissue tickets my agent told me you have to pay 410 Euros per ticket 410*4=1640 Euros in Indian currency 139, 596.80 rupees. Then I called to jet airways they told me yes there was changes and we apologise to this inconvenience. and then I asked to reissue tickets but they told me you had connecting flight so half problem is from Etihad airways side. I asked Etihad to give me compensation concerning this as my daughter school start from 03 sep she couldn't atted her school on time and I suffer a lot with my grandchild his only 10 months. After this cancellation my agent told me I will charge 1640Euros and he reissued ticked 12 September Udaipur to Delhi and 13 September Delhi Brussel. Because of this inconvenience we stayed in hotel for 10 days. And now we are back a week ago. Now my agent asked me to pay this bills of 1640 euros. When I bought tickets I had already paid 2700 euros now I have to pay again 1640.

I request to help me out from this situation and give me a satisfy reply of my answer.
I am awaiting your reply as we booked first time our flight time was 4:25 pm from Udaipur to Delhi and after changes we arrived delhi at 3 clock and we have connecting flight in the evening 9 clock we had wait a lot as if I knew before I could not booked so early flight but when I booked the time was 4:25 pm as we had travel with baby you can understand my situation.

I am waiting for your reply asap.
If you have any other question feel free to contact me.

Best regards
Joshi Himmat lal
+[protected]

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Update by kalujoshi
Sep 20, 2018 5:08 am EDT

Dear Marc,

when i spoke with jet airways help desk they told me that your connecting flight was already cancelled there was no intinerary. they told me you have to talk with etihad airways.

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Etihad Airways not accepting my complain of my luggage in ccu

Hello
My luggage is in bahrain lost and found department my luggage tag number is EY473078 .I couldn't complain in bahrain about ma luggage bcz I couldn't made out from the immigration due to cancelling of my visa now ccu eithad baggage in charge is saying I couldn't complain about my luggage in ccu. Some of my friends went to bahrain airport and they found ma luggage in lost and found department and incharge of etihad airways of bahrain is saying i could complain about my luggage from ccu also but here in ccu not accepting my complain plz help me out original documents are there in dat luggage

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Etihad Airways check in staff; very rude behaviour and giving wrong information

Sir/madam
Good morning
My kid(mamta bhatia) have check in your eitihad air craft for london todayby flight EY289
Form ahmedabad to Abu-dhabi- london on 16/9/18
On air port your check-in staff was very rude and without knowledge of rules and very bad behaviour with passenger
She have also given her wrong information at the time of check in . Your other colleauge staff was also telling why not you are allowing 3 kg of wallet bag ... then when my daughter gave us 3 kg of hand wallet back in visitors lounge and then when she gone again in check -in your staff told again you can bring that 3 kg of bag ... but my daughter got confused and went without that bag.
We have booked our ticket in your airlines only for good service and good security and good attitude but we have experience bad
Even there was direct flight for london of air india but we have chosen eitihad only for good service but your check-in staff was very rudely and behave very badly only for
3 kg wallet of hand bag
Before travelling my kid asked from your local office in ahmedabad that are you allowing 2 to 3 kg small ladies hand purse (wallet) after having cabin baggage of 7 kg your local office person say yes but at the time of check in your check in staff denied no problem my kid say how many i have to pay for extra weight your staff says 23000 thousand how it is possible ?
I have also complain to air port authority also in registor also but that time their was not more time because flight departing time was done and all check staff was gone in air craft boarding and all
My kid was very dis-appointed and confused even she request your staff to talk with my father but they have not talk and deneyed rudely
Even at the time of booking air india allow us 3 bags check inn
Your etihad allow us 2 check in bags even though we have booked your etihad co only for service but expierence very very bad
After ready to pay for extra 3 kg they have confused us and my kid got afraid due to the behaviour of staff and she thought her flight would get missed. She was going for educational purpose...and air india flight ticket was cheap and yours was expensive even though we choose yours...we have booked three months before. We are frequent flyer but now due to this behaviour we will keep in mind that with which airline to travel and which not. The check in staff also told that she will block the system and take away the boarding pass ... how can you behave in such a way, ...we were upset and downhearted. We will never travel with etihad airlines... never! Costumer is the god no? Thanks
jagdish bhatia
+[protected]

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Etihad Airways economy class counter

At CIAL, Etihad airways is not displaying there true assistance towards customers. They are having only 2 economy class counter's and every time more than 15 members are waiting for the assistance for long time. Also the team is taking more time in assisting people. This should be changed as people will be happy if they are treated ASAP.

Hope this issue will be sorted.

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Etihad Airways flight

Dear Sir or Madam
Re booking reference LWWQRJ 27th December 2016 Etihad Guest Numbers Simon Routh-Jones [protected] Lesley Wardle [protected] Flight numbers EY 12, EY 460, EY 461 and EY 19 It is with regret that we have to contact you following out business class flight with yourselves, and the reason that we this complaint has only just been sent, is due to the fact that I was waiting for the refund of the duty free cost to be refunded then we could give you the full picture. Firstly, we had a good flight out on our outward journey, with the only issue being that our points were not added on for the duty free purchases which we bought. However upon arriving at Melbourne, our bags were not given any priority and we had to wait almost two hours for the bags to arrive. The ground staff said that we needed to complain to you, as it was not acceptable as we were business passengers and our bags along with first class should have been unloaded first. On return flight, we had so many problems with our return flight from service in the lounge area on the aircraft to the staff concerning our duty free, and it became a ridiculous catalogue of unprofessionalism, lack of customer care and total fabrication from what the cabin manager was saying. A brief of our concerns are listed below. On being seated on the flight, the lounge wear was being given out, some people were given their clothing in plastic bags without slippers, some were given their lounge suits in cloth bags, but there was no consistency, it was pot luck on how your lounge wear was presented. On the outward journey, our lounge wear was neatly placed with slippers next to our seat. This seemed to be just handed out with no concern or politeness from the staff. During the sleep period, no mattresses were given out, and again this service was provided on the outward journey. Once everyone was seated and the flight had commenced, I asked one of the cabin crew to assist with a problem we had with a purchase of a watch which we bought on the outward flight. The watch did not work and the crew member said that she was unable to assist herself but would bet the cabin manager to come and talk to us. After about two hours, despite numerous repeated asks for the manager, he finally came and gave his name as Khaleld. This manager could not have been more rude, arrogant and unprofessional. At our request after getting nowhere with the complaint, we asked if there was another watch of the same model in stock and a female cabin crew was sent to get it. Again this watch did not work, and apparently Etihad only stock one of each item from the brochure so no other watches were available. We find it hard to believe that on a plane of that size, you only carry one of each stock item. We asked for a full refund and was told that it was not possible as Etihad do not offer a refund policy inflight. We explained that this was not acceptable and was told that you have to lodge a complaint when home and deal with it that way. We had over an hour of unhelpful discussions with the cabin manager, who clearly had no respect for ourselves, and was not in the slightest interested. Eventually, he agreed to write a ground report and promised it would be sent to ourselves. This we never received. The cabin manager said in his opinion do not purchase an item on an outward flight if you are returning on a different month as it does cause problems. This surely cannot be good for a staff to say. After our unpleasantness with the cabin manager and the rest of the crew, treated us very badly, from sitting in the lounge and being ignored until we asked for service, to having to press the call button numerous times before someone came. Glasses and plates were not collected, and others around us had theirs collected. We had the worst experience ever from an airline and given we were business class customers, this was not acceptable. We were even ignored and not spoken to on our departure from the aircraft at Abu Dhabi. It was very embarrassing. This all started with a faulty product being sold by yourselves to us, not us treating Etihad badly. Thankfully of the last part of our journey we were treated much better and the duty free return policy was very clearly explained by helpful, sympathetic staff. Upon return, we emailed Duty Free as requested, this was in January, the watch was finally collected late February and the refund only arrived today. We have had to chase up Etihad every step of the way to get this refund, the service has been appalling. We are obviously very disappointed in how we have been treated by Etihad and we paid for business class service on a five star airline and have received more professionalism and courteous from a low budget airline. We sincerely trust upon this complaint, you will compensate us for the ruined leg our of journey from Melbourne to Abu Dhabi and also for the time we have had to wait for the refund to be given. We have suffered unpleasantness, embarrassment, and do not deserved to be treated this way. We await your response. Thank you for your time. Yours faithfully Simon Routh-Jones and Lesley Wardle

Your travel details
Flight Number (e.g. EY 256): [protected]
Flight date: 27/12/2016
Ticket number:
Class of travel: Business
From: London, Heathrow Airport (LHR), United Kingdom
To: Melbourne, Tullamarine Airport (MEL), Australia
Booking reference: LWWQRJ

Your personal details
Etihad Guest Number: [protected]
Title: Mr
First name: Simon
Last name: RouthJones
Email address: [protected]@btinternet.com
Mobile phone number: GB7880200126
City: Wiltshire
Country: UK

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Etihad Airways contact number

we just got a new number: [protected]
this was supposed to be an old number of etihad, we keep receieving calls everyday from people asking about etihad/ booking/other info with reference to etihad.
if you could please remove this number as your contact information from google, it would be really helpful. I had contacted someone from etihad and they were not as helpful in this matter as required. i would really request to get this number off from google or any other sources and inform all your customers regarding this as it is being very inconvenient for us to attend so many calls and tell them that it is the wrong place they have called. please look in to this matter as much as possible.

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Etihad Airways delayed etihad airways flight by over 12 hours

On August 28th 2917, myself and my family (details below) boarded plane for Etihad flight EY 16 from Manchester to Abu Dhabi. Pilot informed that due technical issues flight can not depart at scheduled time of 09:05 and after around 2 hours all plane passengers were told to back to airport waiting area and then waited there another 3 hours. Then we had to collect baggage for entire family to go hotel for lunch and return to start check in process all over. Flight eventually departed at 20:00 hrs August 28th so it was delayed by 12 hours. However, my corresponding connecting Eithad flight EY 351 from Abu Dhabi to Riyadh had longer waiting time and as an overall result my expected arrival time of 22:00 hrs 28th August moved to actual arrival at Riyadh at 12:30 hrs 29th August - over 14 hours late.

Dr Akhlaq Moman (self) and family members:
Mrs Aisha Akhlaq (adult)
Mr Saad Moman (adult)
Miss Safa Moman (child)
Miss Duaa Moman (child)

As a result I had to take unplanned work vacation day on August 29th and missed on important work day activities. Also 08:00 to 10:30 hrs August 29th was my child registration for sixth form college - which we missed and we had to take several days of additional trips to school out of my work time to resolve.

Further, we have been flying with Eithad for over 5 years and were very disappointed with this whole event for summer vacation and numerals business trips.

Appreciate your feedback on appropriate compensation as soon as possible.

Best regards,

Dr. Akhlaq Moman
[protected]@yahoo.com
+966 (0)[protected]
Riyadh, Saudi Arabia

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Etihad Airways etihad must work on their horrible customer service.

I just got off the phone with one of your staff in the UAE, and if a customer service agent in the USA were to yell, and be disrespectful as he was to myself and my wife, they probably would lose some business.

We booked a return flight for two passengers from Nigeria to travel to Dubai via Abu Dhabi. WE paid for the flights. One of the travellers is a long term employee of ours (we have a charity and business in Nigeria), the other is my wife's family member). We applied for Visa via Etihad's website. We read the requirements before proceeding to book the flights and applied for the visa. Once we paid, and applied for the visas, we were then told that the passengers must have Schengen visas before they can be make an application for a visa to the UAE. we were floored as there was nowhere on the Etihad Website with this particular requirement. We called Etihad Visa on arrival to request our money back and explained that nowhere on the Etihad website had that requirement. The man was absolutely rude, yelling before he deliberately cut the line off. If this is how Etihad staff behave, I will never be a part of your airline and will advice everyone I know never to be a part of this airline. We're expected to lose $1600 US dollars to Etihad? This is money we work hard for. This money should be refunded immediately with no delays and it should be clearer on your website that some Nationalities must have Schengen Visas before they Etihad would agree to apply for Visa on arrival for them. Thank you for taking the time to read my complaint. I have tried to speak with your staff members, but with no avail. You might do well to listen to customer complaints.Some of them are valid. I can attest to it

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Etihad Airways connecting flights and baggage

Unfortunately our travel time with ethihad airlines was disappointing and frustrating. It was our first experience and not the best ! On our flight to Ireland I picked up my bag when we landed to see it had been completely ripped and torn all along the side.i have pictures that I will attach. It was not like this when it was checked in. Then-on our return from a long tiring flight we were overbooked on our connecting flight from Brisbane to Sydney. We got over that inconvenience we were more frustrated at the commotion at the gate and service desks and having to stand three hours in a que not knowing if we were at the right place and no one to advise us . There were other flights over booked it was utter commotion with no one to advise us where to go and what to do. When we did ask we were brushed off . We were put up in a hotel in Abu Dabui for a night and as we were not flying for 24 hours we spend money out of our own pockets. To make matters worse my partner was starting a new job the next day and missed his first day due to the overbooking incident. I understand these things happen but we would have appreciated someone there to advise people on what to do and to advise that my bag had been damaged by staff . I do understand we were looked after with the hotel and flight voucher but that does not account for the money we spend from our own pockets my partners missed working day and damaged luggage. We do a lot of traveling and this won't prevent us from flying again but I would expect some compensation for these issues that were handled very badly.
Thanks for your time and further questions feel free to contact me.
Regards Nichole and Darren

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Etihad Airways denial of boarding pass at bangalore airport

Reference Booking ID- LVOKGC

I Abhishree Bangalore Shankare Gowda was denied boarding pass on 6th of September for the 4:35 flight from Bangalore. I'm an Indian flying to Glasgow on Tier 4visa. I was told that without an Irish transit visa I wouldn't be able to fly via Dublin.
My friend flew via Dublin today and she was able to get through it. I'll want a justice regarding this as this is financially draining.

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Ali Hyd
, IN
Sep 13, 2018 1:38 am EDT
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hey Abhi!
i been through the same today! please let me know what Etihad offered you?
Thanks!
Ali

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Etihad Airways reservation

TO WHOM IT MAY CONCERN
 
Re: Complaint
 
The nub of my complaint is that a once in a lifetime trip to visit my son who emigrated to Australia in 2008 and whom neither I (nor his younger brothers) have been able to visit ever since, has been ruined by the treatment I have received by Etihad.
 
I selected flights to Perth via ‘Direct A Flight' for me and for the rest of my family with Etihad on the basis of the flight schedule, price and convenience to our trip itinerary. I waited until the new flight offers were published in February 2018 so that I would have the opportunity to take advantage of the deals and make the trip feasible financially and practically.  
 
We were all delighted with our arrangements and therefor looking forward to this trip.
 
It was incredibly disappointing when we received the notification from ‘Dial A Flight' on behalf of Etihad that our flights had been cancelled although at first we assumed that we would still be able to get flights and an itinerary that would at least be reasonably close to our original booked schedule. This has proved to be very far from the case. I believe that the notification to me was timed so that it arranged when it was too late for me to obtain any of the deals that we had secured and that we were therefore facing a stark choice between cancelling our trip or paying a huge premium to still be able to get to see my son (brother). The closest quote we could find after a huge amount of trawling the flight offers still available and which matched as reasonably as possible our original itinerary would cost us a further £6, 000, which is totally prohibitive for me and my family.
 
I believed that we were in fact really going to have to cancel to my and my family's enormous disappointment.  We have in fact taken the decision to re-book but the alternative we have managed to find is far from what we had originally obtained.
 
As I say, we had deliberately waited for the new flight offers to be released in February so we could take advantage of the good deals available. Because of this wait, we spent a great deal of time finding the supposedly great deal that Etihad was offering. However, our effort has turned out to be for nothing because we now find that in booking a revised flight itinerary it is costing us a great deal more money in that we have had to take an additional day off work which, as my wife and I are both self-employed, is a significant dent in our finances that we had originally ensured would not occur.  The reason is that with the only itinerary that we can afford and that comes close to the original offer we booked, we cannot make the flight connections without leaving a day earlier. The flight time has increased by a full 10 hours on an already gruelling trip and we have an additional internal flight that we now need to catch after having already spent so many hours on long haul. On top of this the internal flights aren't even secured. We have been told that they cannot guarantee that we will be able to sit together, because we can't book seats until closer to the departure date and it's a different airline.
 
Needless to say I, and my wife and sons, are hugely disappointed that our trip of a lifetime has been marred by Etihad's handling of this and I would like to know Etihad proposes to do to make things better for us.
 
Yours faithfully
 
 Mr Justin Spencer

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Etihad Airways customer service

I travelled with Etihad on a long distance flight from Munich to Hong Kong. When the luggage was returned to me it turned out my Rimowa suitcase had been severely damaged. It had a large dent and a broken wheel, which is almost impossible to achieve on a Rimowa suitcase. I than turned to Etihad Custimer Service who responded that such minor damaged do not get refunded and that they consider it as normal tear and wear. Totally ridiculous. I will avoid this airline in the future and will make as much negative publicity in my network of a few hundred people as possible. Thank you

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Etihad Airways service

I am Sanjit Kaur Banga recently I travelled by Etihad airlines to Dubai ! tEldewisaa ! The crew member was very rude ! Very unfriendly members of the staff ! Water fell down on the seat they made me sit on it for half an hour ! Air travel has always been a pleasure For me ! But it was like a nightmare for me ! When 1 member really comes n tell me to put bag in the shoeqcounter the next comes n tell remove n put up ! It was there just before we wr to land I was listening to spiritual hymn when the same crew member comes m says make it slow ! How loud can a cell phone blare ! She could at least courteously tell me n a soft manner but I think she wanted to tell or show each passenger that she was the principal here with a new student recruited ! I wish Etihad had a more courteous n soft spoken crew members ! I am a frequent flyer flying every now n then ! Once a month is quiet mandatory as my daughter lives here ! Thought ll try Etihad ! N a business class flyer ! But no never again ! I booked myself for 2 nd feb again on Etihad with my husband but now I think I ve to cancel it n book myself in either emirates or jet airways ! Where the business flyer is like there precious visitor ! But on Etihad they treat as v r door mats ! Just an eye opener for the airplane company who must have invested a fortune ! But I am not coming back on this plane ! Thank u ! Sanjit kaur Banga !

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Etihad Airways ticket reissued because no family name in issued ticket

I brought a ticket using my frequent flyer number

From the airport they said I can't travel because my family name was not there in it

I dint type any name of details as all the details which was in the frequent flyer account

They said it a new rules since two or three months of which we never received any email notification or by any other means

I had to reissue the ticket a pay an amount of 100$

I have been using this account to issue ticket for more than 10 years and never had any issue

As I know the frequent flyer get activated only after sending my passport details

Waiting for your reply

Thanks
Abubacker Siddick KUNNATHERI

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Etihad Airways In-depth Review

Overall Rating: Etihad Airways is a top-notch airline that consistently delivers an exceptional travel experience.

Flight Experience: From takeoff to landing, Etihad Airways provides a smooth and comfortable flight experience.

Customer Service: Etihad Airways' customer service is outstanding, with friendly and attentive staff who go above and beyond to meet passengers' needs.

Booking Process: The booking process with Etihad Airways is seamless and user-friendly, making it easy to plan and book your flights.

In-Flight Entertainment: Etihad Airways offers a wide range of entertainment options, including movies, TV shows, music, and games, ensuring a pleasant journey for all passengers.

Seat Comfort: The seats on Etihad Airways are spacious and comfortable, providing ample legroom and adjustable features for a relaxing flight.

Food and Beverage: Etihad Airways serves delicious and diverse meals, catering to different dietary preferences and ensuring a satisfying dining experience in the sky.

Baggage Handling: Etihad Airways handles baggage with care and efficiency, ensuring that passengers' belongings arrive safely and on time.

On-Time Performance: Etihad Airways has a strong track record of punctuality, ensuring that flights depart and arrive on schedule.

Loyalty Program: Etihad Airways' loyalty program offers great benefits and rewards for frequent flyers, making it worthwhile to choose this airline for your travels.

Value for Money: With its exceptional service and amenities, Etihad Airways offers great value for money, ensuring a worthwhile investment in your travel experience.

Safety Measures: Etihad Airways prioritizes passenger safety, implementing rigorous safety measures and protocols to ensure a secure journey.

Destinations and Routes: Etihad Airways offers an extensive network of destinations and routes, connecting travelers to various parts of the world.

Sustainability Initiatives: Etihad Airways is committed to sustainability, implementing initiatives to reduce its environmental impact and promote responsible travel.

Accessibility for Passengers with Disabilities: Etihad Airways provides excellent accessibility services for passengers with disabilities, ensuring a comfortable and inclusive travel experience.

Business Class Experience: Etihad Airways' business class experience is luxurious and refined, with premium amenities and services that cater to the needs of business travelers.

Economy Class Experience: Even in economy class, Etihad Airways provides a comfortable and enjoyable travel experience, with amenities and services that exceed expectations.

First Class Experience: Etihad Airways' first class experience is unparalleled, offering the utmost in luxury, privacy, and personalized service.

Lounge Facilities: Etihad Airways' lounge facilities are elegant and well-appointed, providing a relaxing and comfortable environment for passengers to unwind before their flights.

Airport Services: Etihad Airways' airport services are efficient and convenient, ensuring a seamless travel experience from check-in to boarding.

Special Assistance Services: Etihad Airways offers excellent special assistance services, catering to the needs of passengers with special requirements and ensuring a smooth journey for all.

Frequent Flyer Benefits: Etihad Airways' frequent flyer program offers a range of benefits and rewards, including priority boarding, lounge access, and exclusive discounts.

Complaints and Issue Resolution: Etihad Airways takes customer feedback seriously and has a dedicated team to address and resolve any complaints or issues that may arise.

Partnerships and Alliances: Etihad Airways has established partnerships and alliances with other airlines, allowing passengers to enjoy seamless connections and expanded travel options.

Corporate Social Responsibility: Etihad Airways is committed to corporate social responsibility, actively engaging in initiatives that benefit local communities and promote sustainable development.

Online Experience: Etihad Airways' online experience is user-friendly and intuitive, allowing passengers to easily manage their bookings, check-in online, and access important travel information.

Mobile App Experience: Etihad Airways' mobile app provides a convenient and seamless travel experience, allowing passengers to access their bookings, receive real-time updates, and access exclusive offers.

Travel Insurance Options: Etihad Airways offers comprehensive travel insurance options, providing peace of mind and protection for unexpected events during your journey.

Additional Services and Amenities: Etihad Airways offers a range of additional services and amenities, including chauffeur services, airport transfers, and pre-ordering of duty-free items.

Future Plans and Innovations: Etihad Airways is constantly innovating and exploring new ways to enhance the travel experience, with exciting plans for the future that will further elevate the airline's offerings.

How to file a complaint about Etihad Airways?

1. Log in or create an account: To begin, ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Etihad Airways. Make it specific and clear, such as "Delayed Flight Compensation Not Received" or "Unresponsive Customer Service at Etihad Airways".

4. Detailing the experience: Provide a detailed account of your experience with Etihad Airways. Include key areas such as booking process, flight experience, customer service interactions, baggage handling, refunds, or any other specific incidents. Clearly describe the nature of the issue, including dates, flight numbers, and any relevant details of your transaction with the company. If you have taken steps to resolve the issue, mention these along with any responses received from Etihad Airways. Explain how the issue has personally affected you, such as missed connections, financial losses, or significant inconvenience.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as boarding passes, receipts, correspondence with the airline, or photos. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred as a result of the issue with Etihad Airways. In the 'Desired Outcome' field, clearly state what resolution you are seeking, whether it be a refund, compensation, an apology, or any other specific action from the company.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is realistically articulated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to formally lodge your complaint about Etihad Airways on ComplaintsBoard.com.

9. Post-Submission Actions: Following the submission of your complaint, check back regularly for any responses or updates. ComplaintsBoard.com may notify you of any replies from Etihad Airways or other users who may offer advice or share similar experiences.

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Contact Etihad Airways customer service

Phone numbers

+1 (800) 266-7883 +44 345 608 1225 More phone numbers

Website

www.etihad.com

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