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3.8 1402 Reviews

Etihad Airways Complaints Summary

973 Resolved
429 Unresolved
Our verdict: With a good resolution rate, Etihad Airways generally handles customer issues well. However, it’s important to be proactive. Familiarize yourself with their processes and services. Reading through various customer experiences will provide valuable insights into how they handle complex issues.
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Etihad Airways reviews & complaints 1402

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6:38 pm EDT
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Etihad Airways baggage fees overcharged (not per contract)

Ticket from BLR to RDU. BLR Abu Dhabhi LHR RDU. The leg from LHR RDU operated by AA, 1 bag check-in allowance and extra baggage was supposed to be $100. Ticket contract CLEARLY said Etihad baggage allowance was 2 bags for check-in. However, at BLR, I was charged $344.30! This is a violation of the contract. I have attempted to call Etihad customer service and lodge a complaint, even sent an agent an email with the documented proof -- but no progress or resolution after 10 days! I have flown Etihad a couple of times before, but this incident and how Etihad customer service has handled it has definitely soured my experience.

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6:27 pm EDT
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Etihad Airways behavior of ground force

Here from Ahmadabad to abudhabi..I am travelling by this flight on 14.04.18 and found your crew members sitting at check-in and at various counter behaves with people like they are dogs. Very Badly behavior
Very serious they tried to do this with me but I opposes them.
I feel it is more better persons are available in domestic flights..
Sorry to say very very bad ground forces...

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12:22 am EDT
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Etihad Airways lost baggage and bump off from flight

I have been bumped off fr om my confirmed flight out of Lahore (Pakistan) to Los Angeles (USA)
After 1 day delay and no apology or any compensation I was finally flown to LA via NY instead of direct flight from Abu Dhabi which I paid for. On arrivals both my bags were no wh ere to be found. Etihad ariways staff doesn't give a damn to the customers. Worse experience of my life. Ground staff is incompetent, unprofessional and corrupt. I had to pay almost $90 in bribe to the check in guy at counter to be able to get on flight. He won't issue a boarding pass and kept making me wait for over an hour. He claimed my bags were overweight and he had to shift some items from one bag to other to even out the weight. Best part is both my bags had locks on them and all this time I had the keys for both the locks and she claimed he has shifted items in my bags. I am 70 years old heart patient, wheel chair bound and they took advantage of me Shame on you Ethiad.

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10:45 pm EDT
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Etihad Airways uncredited miles

etihad guest no: [protected]
maricar d. artates

3/28/2018 mnl - auh
3/29/2018 auh - lhr
reference no: eirlao

4/10/2018 lhr - auh
4/11/2018 auh - mnl
reference no: ycjyye

On both set of flights I used my etihad guest number during check in, but to no avail, it is not yet credited to my account.

I understand if the latest set of flights back to manila is not credit but for the earlier sets of flights it should not be the case. Ive emailed them and they claim that the miles is already updated and credited to my account but neither my pal (which they claim where it is credited) nor my etihad membership is updated.

And they even ask me to ask pal a written letter that it is not credited, when I sent them the screenshots of both my pal and etihad transactions! It is absurd! They have their own system, that they could check but they wont! And yet they ask me to ask pal?

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12:02 pm EDT
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Etihad Airways delayed baggage (file number jed ey 26018)

I was on Etihad flight EY 435 from Manila to Abu Dhabi (April 11, 2018) and flight EY 313 from Abu Dhabi to Jeddah (April 12, 2018). Supposed to be our flight from Manila was 7:10pm. But due to engine problem (that's what the captain said), our flight was delayed for more than an hour. So when we reached Abu Dhabi (supposedly there's a 2 hour stop-over), we had to run for the final call of boarding for our connecting flight going to Jeddah. There was another 30 mins delayed on our flight from Abu Dhabi to Jeddah. We reached our final destination at 4:20am (instead of 3:45am). While we were waiting for our luggages on the assigned carousel, a person from Etihad approached us and said that our luggages was also delayed. He took our contact numbers, addresses and a copy of our passports. He said that they will just deliver our luggages in our house at 10 am (April 12, 2018). I've decided to wait for it. I didn't sleep coz I was afraid that my luggage will come and no one will receive it. Around 11:30am, still no luggages. There was 3 calls from [protected] but each call rung only once, didn't give me a chance to answer any of that call. I've decided to call the Etihad hotline and gave me the contact number of the driver who will deliver my luggages. I've called the driver ([protected]) and he said that he will deliver my luggages after 2 hours. It was around 12nn that time and I was on my way to King Abdulaziz International Airport, hoping that I can personally pick-up my luggages. The driver told me to go to SGS office at Gate 1. I went there and looked for my luggages but I couldn't find it. I've called again the driver, he told me that he will just deliver my luggages after 2 hours. He even asked me to send my location thru whatsApp. I went back to my house and sent him a message in whatsApp with my location. But after 2, 3 and 4 hours, still nothing and nobody contacted me to inform what happened to my luggages. It's already 7:45pm as I was writing this and still, I don't have my luggages and no one from etihad airways even tried to contact me.

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8:55 am EDT
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Etihad Airways cancelled flights

Myself and 8 members of my family 3 children included booked flights to Perth Australia leaving on 03/11/2018 returning 25/11/2018. I was in formed on 10/04/2018 these flights have now been cancelled. I rang Etihad customer services as advised in email and was offered either new flights or a full refund. The flight offered was totally unacceptable therefore I opted for a full refund. I was advised this would take 48 hours. I have today checked my credit card statement to see I have been refunded for one flight! Again I contacted Etihad who changed what was originally said to then be advised that each ticket is refunded individually, so this will now take up to 10 days. As a customer who has paid over £5000 to your company I find this totally ludicrous I have to receive my refund in this manner. We are family of 9 who has already paid for accommodation for our required dates and are now in a position we cannot book new flights until we receive our money back from your company. On checking flights to rebook they are currently £500 more than we have paid your company so already our expensive trip is costing more. These flights will continue to rise in price until we are in a position to book, a position you have put us in due to your refund procedure! How do we even know we will get flights booked for our required dates now? Are you as a company going to compensate passengers in our position who are now having to pay out even more money for flights through no fault of their own apart from booking with your company in the first place? Obviously I understand these things happen, however the alternative flight offered certainly wasn't very good customer service and to be told you'd get a full refund for it to be returned in this manner is totally unacceptable. When I booked these flights I paid the full amount. I'm sure as a company you would not find it to be acceptable for me to pay for each flight indiviually every day for 10 days! A reply would be gratefully received with regard to this matter as I am one very unhappy customer!

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Update by Jennifer Dickson
Apr 12, 2018 8:57 am EDT

Myself and 8 members of my family 3 children included booked flights to Perth Australia leaving on 03/11/2018 returning 25/11/2018. I was in formed on 10/04/2018 these flights have now been cancelled. I rang Etihad customer services as advised in email and was offered either new flights or a full refund. The flight offered was totally unacceptable therefore I opted for a full refund. I was advised this would take 48 hours. I have today checked my credit card statement to see I have been refunded for one flight! Again I contacted Etihad who changed what was originally said to then be advised that each ticket is refunded individually, so this will now take up to 10 days. As a customer who has paid over £5000 to your company I find this totally ludicrous I have to receive my refund in this manner. We are family of 9 who has already paid for accommodation for our required dates and are now in a position we cannot book new flights until we receive our money back from your company. On checking flights to rebook they are currently £500 more than we have paid your company so already our expensive trip is costing more. These flights will continue to rise in price until we are in a position to book, a position you have put us in due to your refund procedure! How do we even know we will get flights booked for our required dates now? Are you as a company going to compensate passengers in our position who are now having to pay out even more money for flights through no fault of their own apart from booking with your company in the first place? Obviously I understand these things happen, however the alternative flight offered certainly wasn't very good customer service and to be told you'd get a full refund for it to be returned in this manner is totally unacceptable. When I booked these flights I paid the full amount. I'm sure as a company you would not find it to be acceptable for me to pay for each flight indiviually every day for 10 days! A reply would be gratefully received with regard to this matter as I am one very unhappy customer!

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12:47 pm EDT
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Etihad Airways cancelled flight

i have been informed that Eithiad have cancelled my return flight from Perth to AD due to route changes.
I am denied the option of full cancellation and now have to connect at Melbourne..using economy flight from Perth...when i have paid business class.It means leaving Perth earlier and taking longer to get home and big inconvenience.I am unable to even receive extra leg room seats.Disgraceful!.I will be expection some form of compensation as the airline have not fulfilled its agreement at payment.
Elizabeth Bryan ref ey487 21.10.18

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1:17 pm EDT
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Etihad Airways check in

I am absolutely APPALLED AND DISGUSTED with the customer service my parents received whilst checking in on their flight today. My parents were due to board flight EY16 today at 9.05. They arrived at the check in desk and were told their luggage was 2kg over their 40kg weight. They were then told to proceed to the back of the queue so they could remove some luggage which they then did, my parents removed extra luggage (more than 2kg) so there were no further delays. When they got to the front of queue they were told they were still 2kg over which is absolutely ridiculous as how could they still be 2kg over if they removed some luggage? It makes so sense. A manager was also present who did nothing to alleviate the situation which I find even more ridiculous as neither the check in assistant nor the manager used their common sense in this situation! My father did not have any hand luggage therefore the 2kg that was supposedly over could have been covered through that.
They then offered to pay money for extra baggage and were told cash cannot be accepted.
I cannot explain the distress this has caused my parents who are not regular fliers, this is the first time they have flown with etihad and will never do so again! We will also never recommend this airline to anybody as the level of service we received was absolutely ridiculous! My parents called me clearly distressed about the whole situation and felt they were victimised. I would like to know the name of the relations manager that was present at the etihad check in desk so that we can make a formal complaint to the airline as well.

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3:46 am EDT
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Etihad Airways payment not received for mishandled baggage

Hi Team,

I traveled from USA (Dallas) to India (Bangalore) between 5th Feb (departure) and 7th Feb, 2018 (Arrival). I noticed a considerable damage in one of my baggages, after leaving the airport.

However, within the stipulated duration, I raised a complaint and the request number RQID:619414 was assigned to it. I have submitted photos of damaged baggage, the boarding pass bearing the luggage ID and ticket details. Inspite of followup and information that I have purchased a new baggage because of the extent of damage on the old one, no attempt is made to refund the amount.

This is the worst experience I have had with an international airlines. This was my first trip with Etihad and the first experience itself was horrible. I hope you will address this atleast now and get the necessary reimbursement soon.

With best wishes,
Karthik Mysore

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7:21 pm EDT
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Etihad Airways delay without prior information

I took 4 tikets for my family, wife and three kids to travel on 9th April with 4.20am departure ( Ticket Number ACBSTH). I got the first communication of reschedule to 7.05am once they reached at airport. Again I got another reschedule message for 9.32am. Can you ever think about the difficulties of a mother with 3 kids supposed to wait 8 hours in the airport? One slept and other is crying! As their father, you people provide me a sleepless night for believing world's number one airline. I requesting your kind update on this.

Aneesh Bhaskaran
[protected]
aneesh.[protected]@ae.uaeexchange.com

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11:41 pm EDT
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Etihad Airways ground staff and check in procedure clarification around carry on baggage and laptop bag

Good Morning Sir / Madam,
I, Deval Arvindkumar Shah commenced my journey from Ahmedabad International Airport this morning via Flight No EY 289.
I had 2 pieces of baggage weighing 23 kg together which was denied by check in staff by saying that my ticket says one baggage which was bit understandable &Zinda was convinced that I have to send one bag weighing 5 KG back home by help of one stranger on airport as my family had left airport by this time.
Further whilst weighing my carry on baggage which weighed only 6.5 Kg - staff had asked me to put my laptop bag on top and then refused to allow both as carry on and asked for additional INR 5000 to allow me both. My understanding is that laptop bag which weighed only around 3 Kg at airport should have not been weighed as that's not considered as carry on baggage.
I travelled from Adelaide and eventually from Melbourne in same situation without any drama.
Further whilst I enquirer at Etihad help desk near gate 32 / terminal 3 this morning I was told that they should have allowed me laptop bag on top of my carry on baggage.
I want you to acknowledge and confirm fact to avoid unnecessary hurdles for travellers. I have incurred heavy cost to return
My laptop bag back to my place via taxi courier this morning.
If I was just intentionally harassed then I would like Etihad airways to compensate me for my cost to return my laptop bag to Vadodara at my home. I would also like Etihad airways to organise my laptop to be couriered to my residential address in Australia ASAP.
It was very disappointing first experience flying with Etihad Airways for me and your valuable input and staff training can change scenario in future.
Please revert back to me re; outcome. I would also like to formally complaint about non welcoming behaviour from Etihad airways ground staff including manager whilst dealing with this scenario this morning.
If I would have been told by staff at Melbourne airport during my onwards trip then this incident could have been avoided. I would like my laptop bag returned to me to my residential address in Australia ASAP.
Deval Arvindkumar Shah
66 Kildonan Road Warradale South Australia
Australia 5046
Contact No: +61 [protected]
Email: [protected]@yahoo.co.in
Current location of Laptop:
Father: Arvindkumar Ratilal Shah
E 23 RadheShyam Duplex
Opp: Vadodara Airport
Besides Shyam Gokul Society, Harni Road
Vadodara Gujarat 390 022
Contact No: +91 [protected]
Your prompt response in this matter will be highly appreciated.

Kind Regards,
Deval Arvindkumar Shah

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Etihad Airways flight from heathrow to christchurch and return

I purchased a flight to New Zealand from Heathrow stopping at Abu Dhabi and then Sydney and finally stopping in Christchurch. Flew out 18/02/2018.
When I landed in Sydney which was a round 0625 I was not able to access the business lounge as it was closed, this was frustrating as after such a long flight from Abu Dhabi I really wanted a shower and a bite to eat. Due to the lounge being shut I was unable to shower as the airport showers were out of order and I had to pay for food.
When I got on the Sydney to Christchurch flight I was given a seat in economy class even though I had a business class ticket. Now I appreciate if there isn't a business class available you can't put me in it. Imagine my dismay when I saw that there was a premium economy section and it wasn't full and I had not been allocated a seat in that section. This is my first issue.
I landed and began spending time with my family.

Whilst organising my return to the UK my sister searched for later flights from Christchurch to Sydney as we would need to leave about 0300 in the morning for my flight. My sister did find two later flights (which I would have had to pay extra for)that would have meant I could have spent more time with my family and my new nephew who was 11 months old and I hadn't met before and I would have had a shorter lay over in Sydney. I flew back on 17/03/2018.
This brings me to my second issue, due to the 10 hour lay over in Sydney I was told at Christchurch Airport that I had to pay $44NZD due to me staying in Sydney airport longer than 8 hours. Now this was not my choosing and was down to the flight operators when I booked the flights which I would like to think would have already included the visa in the price. Also I would like to think that I could have avoided having to wait 10 hours in Sydney. I have flown to New Zealand over 10 times and never had to have a 10 hour lay over.

My third issue. Not only am I stuck in Sydney for 10 hours. The business class lounge was shared with Virgin which meant I was not allowed in there until 1330 when Etihad staff turn up even though it was an ETHIAD lounge (and was also open which it wasn't when I flew out to New Zealand). Also they hadn't issued me any further boarding passes so wasn't able buy anything in duty free either. Due to not being allowed access to the ETHIAD lounge I went and sat at one of the bars and ran up a bar bill of over £100 which I would not have had to pay had I been in the lounge

Finally, I chose ETHIAD for as far as I was aware was up there with Emirates who I flew with last year and impressed me especially with limo service included in the price. This was not the case with ETHIAD. No limo service, no bar on the plane and the service on the plane was severely lacking too. The food was great but I felt like I was troubling staff when I asked for snacks and drinks outside the set menu time. I was surprised to see only one menu for a 13-14 hour flight. When I flew with Emirates they had 3 menus for a flight that long and the staff were always around offering drinks and snacks.
Due to this I wished I had paid the extra £300 to fly with Emirates which was the difference between prices. I have not been impressed with this service which when paying over £3000 for a business class flight is not good.

I would like to be reimbursed in some way.

Yours sincerely

Ian Tappin

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12:44 pm EDT
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Etihad Airways missing miles

Hi,

I traveled with Etihad with my child from Mumbai to Los Angeles with a stopover at AbuDhabi on 4 Jan 2018.

I have submitted the missing miles claim form on Etiha'ds website as well as emailed [protected]@etihadguest.com with all the details.
I have also tried reaching Etihad via twitter. Till date I have received no response.

I hope my missing miles will be credited soon.

ETKT 607 [protected]-3
ETKT [protected]
and my child's
ETKT 607 [protected]-2
ETKT [protected]

Eager to hear your response.

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2:11 pm EDT
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Etihad Airways not allowed to travel - parents and child

My self ashok, booked flight ticket from Bahrain to Bangalore for my parents and child on 01st April 2018 through my credit card (ticket attached), we were there in the bairport 4hours before the departure, while check in etihad officers not allowed us to travel becouse of in my parents passport doesn't shown sir name in which while I mentioned sir name as per my son (child) passport, requested to etihad officers and spoke to customer care around 1 hour, nobody help to solve the issue, and demanded BD.300 for cancellation of existing tickets and reissue of new tickets, I thought that all officers and customers care played with me to simply to delay with asking documents through mail and so on. I was very upset with the response I got.
I request somebody genune /prompt management look at the issue and refund my full tickets amount at the earlest.

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Update by ashokakumar
Apr 04, 2018 8:19 am EDT

Dear Sir,

I would like to complaint here about my parents and my son (Child) traveling from Bahrain to Bangalore via Abudhabi (Etihad Airways on 01st April 2018, flight no.EY 0372 from Bahrain to Abudhabi, EY 0286 from Abhudhabi to Bangalore)

During the time of issuing the Boarding pass. One of the Issuing person denied to issue the boarding pass by Stating that Booked Name(Adding Sir Name: Gangannanavara)(Flight Ticket and Passport Copy attached ) and not shown in my parents Passport. and told me to speak to customer care, then i spoke around 1 1/2 hour but they didnot helped to resolve the issue and demanded BD. 300 for cancellation of existing tickets and reissue new tickets, i thought that all officers and customer care played with asking documents though mail, Which was no where connected to this. This is a day looting with Ethiad crew.Then we have no choice. so withdraw the travelling.
I request somebody prompt management to look the issue and refund my full ticket amount at the earliest.
Thanks
Ashok
Mobile: [protected] (Bahrain)

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10:10 am EDT
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Etihad Airways extra legroom

we have just returned from australia on the following flights.
sydney to auh flight no. ey0451 23-3-18
auh to manchester no. ey0015 24-3-18
this is our first time with etihad airways, and as i have an ongoing problem with my right knee we decided to book extra legroom seats at an extra cost of nearly £500. what a waste of money this turned out to be.i was constantly being stood on, at least 15-18 times through people waiting to go to the toilet and people just using the space in front of us to stretch their legs and exercise.
as a result we could not sleep on either of the 2 flights and i ended up no better off as i had to keep my legs close to me.
i feel very annoyed about this and feel the extra money has just been wasted and i have not got what i paid for.
i will look forward to your reply.
thank you
mr s farrar

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Etihad Airways flight cancellation

Using Expedia.com, I booked 4 tickets for me and my family on Etihad Airways for a round trip from IAD (Washington Dulles) to MAA (Chennai India). Our return trip from MAA to Abu Dhabi was on Monday, March 26 at 8:30 pm. Consequently, we requested a late checkout from hotel where we are staying. Etihad Airways unilaterally and without the consent of me or Expedia.com cancelled our reservation for March/26 and re-booked us for a flight on March/27. It turns out this was because they decided to cancel the flight out of MAA on Monday evening (Etihad Airways Flight 274). Consequently, we had to book an additional night's stay at the hotel for a cost of USD300. Etihad Airways refuses to take responsibility for their action, blaming our travel agent instead. This is not only unethical but it violates FAA regulations for airline procedures in the absence of any weather related conditions or acts of nature.

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Update by Rameshb2
Mar 21, 2018 1:06 pm EDT

This is the feedback I received from Etihad:

Dear Dr Bharadwaj,

Thanks for contacting us. We have received your feedback, which we will now review. One of our team members will be in touch as soon as possible.

If you would like to talk with us about an upcoming flight, please call our Contact Centre team, who are available 24 hours a day. You can find your local telephone number here.

Here are the details we have received from you:

Feedback type
You are contacting us for a: Complaint

Feedback subject
Reservation/Ticketing Office

Comments
Feedback: I have 4 tickets for me and my family on Etihad Airways (PNR Locator: MZWFBJ) On 2/14/18, unbeknownst to me, or my travel agency Expedia, Etihad Airways made a unilateral change to my itinerary for the return flights. They changed the return flight, originally scheduled for 3/26 to 3/27 thereby necessitating an extra night's stay at the hotel. I contacted Expedia who say nothing can be done because it's the airline's responsibility as they made the change. I contacted the airline customer service desk today (3/21) over the phone. The staff, although appearing to be helpful, did not accommodate my request to either (a) change the reservation back to the original flights free of charge (b) pick up my additional night's hotel stay expense of USD300 or (c) give me an upgrade for having inconvenienced me and my family. They flatly refused to entertain any of my requests. Please help!

Your travel details
Flight Number: EY271 changed to EY269
Flight date: 27/03/2018
Ticket number:
Class of travel: Economy
From:
To:
Booking reference: MZWFBJ

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Etihad Airways etihad website was not updated with flight information/cancellation

I have processed a complaint through Etihad and am appalled by the 'goodwill gesture' of 10, 000 Guest Miles made by Guest Relations. We travelled to Dublin Airport through weather conditions that were a severe threat to our safety as Etihad had not updated their site with the Cancellation details for the flight. My phone was charged £89 for calls made to re-book a flight. I also incurred fuel charges of approximately £30, Toll charges and carpark fees. Despite all this, not to mention the stress and anxiety, I am offered 10, 000 Guest Miles which equates to such items as a 50ml bottle of JOOP aftershave, a backpack or an outdoor game of Tumble Tower. My daughter was due to fly from Dublin to Sydney via Abu Dhabi on 01.03.18. On that date Met Eireann had issued a Status Red weather warning and the country had been ordered to stay indoors from 4pm due to Storm Emma and the Beast from the East. Media reports stated that Dublin airport was closed. Despite this, Etihad website stated that EY0048 was still scheduled for 19:10. Consequently we started our 97 mile journey by car as the Translink and Goldline bus services to the airport were not operating due to the severe weather conditions. En route we were notified of further news updates in relation to the closure of the airport by concerned relatives. My daughter phoned Etihad (+[protected]) at 13:59 and was told that her flight was still scheduled and was not cancelled. We continued on our treacherous journey on deserted roads through warning signs that people should not travel. Dublin Airport displayed every flight as cancelled except EY0048. It was only when we arrived at Dublin Airport that we were told by Etihad staff that the flight was cancelled. They rang your Head Office in our presence to urge Etihad to update the website. In addition, EU rules state that the operating air carrier must give you a written notice setting out the rules for compensation and assistance. We were not given this. Even at this stage, my daughter was unable to re-schedule her flight with the Flight Centre in Sydney because her flight was not showing as cancelled. She was due to start a new job in Sydney on 5 March 2018. My daughter and I suffered considerable stress and anxiety as a result of the failure of Etihad to update their website and advise their passengers of their flight cancellation. I await your response in relation to compensation/monetary award commensurate with the outlay and anxiety suffered.

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Etihad Airways flight cancellation

Hi,
I am a regular customer of etihad as i am traveling with etihad airways only.

I am very disappointed by what happened recently.

I booked a flight etihad from abu dhabi to Lyon which included train from paris to lyon (21 february to 10 march).

I couldnt manage to take the train on saturday morning before the flight and my ticket was cancelled to my great surprise. I was not informed about this but informed at the airport that i was not on the flight.

I called the call center and had to pay a "penalty: of AED 629 euros to be reinstated in the flight.

I am very disappointed notwithstanding the fact that you are not entitled to proceed that way.

I request immediate reimbursement of this amount.

Looking forward to hearing from you

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Etihad Airways overcharging of a ticket

Disappointedly i am writing that i had purchased two return tickets for me and my wife to travel from Abu Dhabi to Islamabad in September 2017 which due to unfortunate reasons we were unable to travel for which I notified to customer support well in advance and they assisted me with as leaving them as open ticket until August 2018 and informed me application of a service charge for modification once I decided to travel which I accepted.

Now, unfortunately I lost my job and need to depart from UAE and not in need of two way ticket anymore, therefore I contact customer support and requested them to convert these tickets into one way which they did, But how here us the tricky part,
Cost of modified one sided ticket 1550 +220 = 1770
My call was responded by a lady and i explained the situation to her after a long while she charged me extra 220 did and send me the tickets via email, which I opened a found that only one ticket was sent to me and miss the ticket for my Wife. I thought may be attachment is missed so I contact customer support once again, and i was informed that it done for my ticket only and now if I want to modify the ticket for my Wife service charge will be applied again and the cost of service charge will be 290 dhs this time.
The cost of 2nd ticket 1550+290=1840
Total Cost of original tickets = 1550 × 2 = 3100
Total Cost of modified one way tickets = 3610 without any upgrades
Can somebody tell me how this could be justified ?

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Etihad Airways cancellation of flights

Hi,
I am a regular customer of etihad as i am traveling with etihad airways only.

I am very disappointed by what happened recently.

I booked a flight etihad from abu dhabi to Lyon which included train from paris to lyon (21 february to 10 march).

I couldnt manage to take the train on saturday morning before the flight and my ticket was cancelled to my great surprise. I was not informed about this but informed at the airport that i was not on the flight.

I called the call center and had to pay a "penalty: of AED 629 euros to be reinstated in the flight.

I am very disappointed notwithstanding the fact that you are not entitled to proceed that way.

I request immediate reimbursement of this amount.

Looking forward to hearing from you

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Etihad Airways In-depth Review

Overall Rating: Etihad Airways is a top-notch airline that consistently delivers an exceptional travel experience.

Flight Experience: From takeoff to landing, Etihad Airways provides a smooth and comfortable flight experience.

Customer Service: Etihad Airways' customer service is outstanding, with friendly and attentive staff who go above and beyond to meet passengers' needs.

Booking Process: The booking process with Etihad Airways is seamless and user-friendly, making it easy to plan and book your flights.

In-Flight Entertainment: Etihad Airways offers a wide range of entertainment options, including movies, TV shows, music, and games, ensuring a pleasant journey for all passengers.

Seat Comfort: The seats on Etihad Airways are spacious and comfortable, providing ample legroom and adjustable features for a relaxing flight.

Food and Beverage: Etihad Airways serves delicious and diverse meals, catering to different dietary preferences and ensuring a satisfying dining experience in the sky.

Baggage Handling: Etihad Airways handles baggage with care and efficiency, ensuring that passengers' belongings arrive safely and on time.

On-Time Performance: Etihad Airways has a strong track record of punctuality, ensuring that flights depart and arrive on schedule.

Loyalty Program: Etihad Airways' loyalty program offers great benefits and rewards for frequent flyers, making it worthwhile to choose this airline for your travels.

Value for Money: With its exceptional service and amenities, Etihad Airways offers great value for money, ensuring a worthwhile investment in your travel experience.

Safety Measures: Etihad Airways prioritizes passenger safety, implementing rigorous safety measures and protocols to ensure a secure journey.

Destinations and Routes: Etihad Airways offers an extensive network of destinations and routes, connecting travelers to various parts of the world.

Sustainability Initiatives: Etihad Airways is committed to sustainability, implementing initiatives to reduce its environmental impact and promote responsible travel.

Accessibility for Passengers with Disabilities: Etihad Airways provides excellent accessibility services for passengers with disabilities, ensuring a comfortable and inclusive travel experience.

Business Class Experience: Etihad Airways' business class experience is luxurious and refined, with premium amenities and services that cater to the needs of business travelers.

Economy Class Experience: Even in economy class, Etihad Airways provides a comfortable and enjoyable travel experience, with amenities and services that exceed expectations.

First Class Experience: Etihad Airways' first class experience is unparalleled, offering the utmost in luxury, privacy, and personalized service.

Lounge Facilities: Etihad Airways' lounge facilities are elegant and well-appointed, providing a relaxing and comfortable environment for passengers to unwind before their flights.

Airport Services: Etihad Airways' airport services are efficient and convenient, ensuring a seamless travel experience from check-in to boarding.

Special Assistance Services: Etihad Airways offers excellent special assistance services, catering to the needs of passengers with special requirements and ensuring a smooth journey for all.

Frequent Flyer Benefits: Etihad Airways' frequent flyer program offers a range of benefits and rewards, including priority boarding, lounge access, and exclusive discounts.

Complaints and Issue Resolution: Etihad Airways takes customer feedback seriously and has a dedicated team to address and resolve any complaints or issues that may arise.

Partnerships and Alliances: Etihad Airways has established partnerships and alliances with other airlines, allowing passengers to enjoy seamless connections and expanded travel options.

Corporate Social Responsibility: Etihad Airways is committed to corporate social responsibility, actively engaging in initiatives that benefit local communities and promote sustainable development.

Online Experience: Etihad Airways' online experience is user-friendly and intuitive, allowing passengers to easily manage their bookings, check-in online, and access important travel information.

Mobile App Experience: Etihad Airways' mobile app provides a convenient and seamless travel experience, allowing passengers to access their bookings, receive real-time updates, and access exclusive offers.

Travel Insurance Options: Etihad Airways offers comprehensive travel insurance options, providing peace of mind and protection for unexpected events during your journey.

Additional Services and Amenities: Etihad Airways offers a range of additional services and amenities, including chauffeur services, airport transfers, and pre-ordering of duty-free items.

Future Plans and Innovations: Etihad Airways is constantly innovating and exploring new ways to enhance the travel experience, with exciting plans for the future that will further elevate the airline's offerings.

How to file a complaint about Etihad Airways?

1. Log in or create an account: To begin, ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Etihad Airways. Make it specific and clear, such as "Delayed Flight Compensation Not Received" or "Unresponsive Customer Service at Etihad Airways".

4. Detailing the experience: Provide a detailed account of your experience with Etihad Airways. Include key areas such as booking process, flight experience, customer service interactions, baggage handling, refunds, or any other specific incidents. Clearly describe the nature of the issue, including dates, flight numbers, and any relevant details of your transaction with the company. If you have taken steps to resolve the issue, mention these along with any responses received from Etihad Airways. Explain how the issue has personally affected you, such as missed connections, financial losses, or significant inconvenience.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as boarding passes, receipts, correspondence with the airline, or photos. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred as a result of the issue with Etihad Airways. In the 'Desired Outcome' field, clearly state what resolution you are seeking, whether it be a refund, compensation, an apology, or any other specific action from the company.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is realistically articulated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to formally lodge your complaint about Etihad Airways on ComplaintsBoard.com.

9. Post-Submission Actions: Following the submission of your complaint, check back regularly for any responses or updates. ComplaintsBoard.com may notify you of any replies from Etihad Airways or other users who may offer advice or share similar experiences.

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Contact Etihad Airways customer service

Phone numbers

+1 (800) 266-7883 +44 345 608 1225 More phone numbers

Website

www.etihad.com

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