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3.8 1402 Reviews

Etihad Airways Complaints Summary

973 Resolved
429 Unresolved
Our verdict: With a good resolution rate, Etihad Airways generally handles customer issues well. However, it’s important to be proactive. Familiarize yourself with their processes and services. Reading through various customer experiences will provide valuable insights into how they handle complex issues.
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6:35 pm EDT

Etihad Airways Unable to save details

I'm planning to fly from Delhi to Dubai On 26th of September 2021, I have successfully booked my tickets through the Etihad Airways website, But I am unable to save my passport and other travel details, I tried calling the customer care division in India for the same But haven't been able to contact them. Also As per the automated calling system Whenever I try to Dial to the desired extension The call is not placed And the same message By the automated calling system for the desired extensions Keeps on repeating.
Kindly help ASAP.

Contact number-+[protected]
email [protected]@gmail.com.

Desired outcome: Receive a call on mail regarding the same issue And the solution to it.

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6:07 am EDT

Etihad Airways pnr ybhmng.

Reference to the above PNR, I purchased online tickets from Islamabad to Istanbul through budget air.uk.co from 15 September to 1st October 2021.
I received an email from Ethihad air and budgetair on 12th September that the return flight on 1st October has been postponed to 3rd October 2021.
I immediately emailed my vender budgetair on 12th September that I can not travel on this rescheduled return flight due to my serious commitments as I had busy scheduleon 3rd October in my home country.
With a little hesitancy I received an email from them on 13th October that they will work on cancellation and refund.This email was from Miss Lalita, one of their representative.
After my email, I did not receive any mail from them despite my reminder emails as only 48 hours has remained in departing flight.
On 15th October, when flight had left I received and email by Miss Aliya that due to airline policy refund can not be given due to no show.
It is shocking that I am constantly writing to them from 12th October to cancel and refund the tickets because of gross schedule change and budgetair did not give heed to my repeated requests and waited till the flight departed.And they are putting blame for no show on me.
You are very kindly and humbly requested to please intervene in getting my tickets refunded and serious adminstrative action to be taken against the vendor Budgetair.uk.co.
I shall be grateful for your perusal response and action.worm regards.
Dr Nauroze Aziz

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1:39 pm EDT
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Etihad Airways YIQLCA - Flight cancelled within 48 hours for no reason and the next available date was 3 weeks out.

I am a rewards member [protected]. I was really happy with the service and food with Etihad which has improved a lot and booked my round trip recently YIQLCA. First the return booking date was changed by the airline automatically and extended by trip by a day which I could accommodate. Then the return flight was cancelled 48 hours before departure after I took my covid test. I had to come back to the US immediately as planned Sept 8th and left me strangled at the last minute. My next option to return was given Oct 3rd or take a refund. Its easy to offer a return refund but much expensive to buy an emergency one way ticket. This has put me threw financial hardship to buy and expensive one way return fair to come back immediately on QATAR paying thru the roof as one way urgent tickets are expensive plus the cost of another covid test, extended stay and loss of pay. Etihad had 3 flights a week flying out of Hyderabad and no reasonable accommodation or options were even remotely provided. I have a job to go back to and I trusted Etihad for my short 2 week trip else I had QATAR, AirIndia, Emirates as other reasonable options. There was an Etihad flight on the day I took QATAR if am not mistaken on Sept 12th. I would want Etihad to provide a refund or a future voucher for the difference in fare I had to pay on Qatar for putting me thru the financial hardship with no reasonable accommodation. My Qatar ticket is enclosed for your reference in the email I sent via Etihad site. Taking people for granted and giving a one way refund is not acceptable. Either Etihad must have accommodated me on another flight. This has happened to a lot of my friends and this pattern is dangerous and Etihad will lose goodwill and reliability. Thanks.

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5:00 am EDT

Etihad Airways Refund tickets

Dear Sir,

Good day I would like to request and follow-up the the refund of my ticket, because at the moment we cannot do the traveling at this time due to the country restriction, in this case we cannot use this ticket for any travel,
we request the refund to be transfer to our company account,
we are hoping that we can get your advice and respond towards this situation,
how we can get our refund before the end of this year, thank you were hoping to get your respond as soon as possible.
Your help and assistant is highly appreciable for us.

ticket # EY 0372
DATE DECEMBER 31 2020
REF# ZEDLMB
NAME MARISSA DOMECILLO YERRO
TRAVEL TO PHILIPPINES
AMOUNT 113.200 BD
TRAVEL BANK ACCOUNT # [protected]
membership account
email address : [protected]@hotmail.com
whatsup #[protected]

Desired outcome: we need to get our refund before the end of this year , we cannot use this ticket due to the country restriction, so we need your help to

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3:53 pm EDT

Etihad Airways Refund has not done

Dear Sir,

 

I have booked a ticket in March and travelled one side on 09/04/2021 and the return flight  was cancelled three times by Etihad . Booking ref-WYQPHQ, Airline booking ref -BKKRCJ, Ticket ref-[protected], [protected], [protected].

 

Now when I send mail for refund the return ticket they are telling there is no refund value for the ticket. (as they will charge 200 + for one ticket) How it will be possible as ticket was cancelled from your side and the date you are giving me to travel is not convenient for me as they are telling to travel before 23/02/2022.

 

So kindly refund the ticket amount and wave off your cancelation charge as the flight was cancelled from your side. I have attached the copy of the ticket for your reference.

 

 

Thanks and Best Regards,

 

Shijo Mathew

+971-[protected], [protected]

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11:36 am EDT
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Etihad Airways Denied to board

Good morning Mrs / Mr.

I contact you today to convey a complain regarding customer service at the Etihad check-in counter in Jakarta Airport.

Myself (Johanna Merer - French Citizen - Vaccinated 2 doses of Sinovac) and my partner and fiance (Alex Crees - United Kingdom Citizen - Non-vaccinated) booked flight tickets Jakarta - Paris on August 28th with Etihad.

My beloved father passed away on August 25th and the purpose of our travel was to be reunited with our family and to assist the funerals on September 3rd.

For non-vaccinated people, my partner was subject to the compelling reasons system upon entering France. The tentative list of compelling reasons features on the certificate of entry into metropolitan France that I attach.

It's well written that one of the compelling reason to travel to France is ‘ French citizens, their spouses (married, civil union and cohabiting) and their children ‘

We provided all the documents proving that Alex Crees and myself have been cohabiting under the same house for more than 3 years and therefore allowed to travel to France submitting a sworn commitment to take an antigenic test upon arrival in metropolitan France and be quarantined by prefectoral order for ten days, with security checks.

The behaviour of the staff at the check-in counter in Jakarta Airport can be considered as way under the standards that such a reputed company as Etihad should set to itself.

While we came 5 hours before boarding time at the check-in counter, we waited 4 hours after submitting our documents to Etihad and the staff at that time told us a ‘ Manager ‘ would intervene and never came.

In spite of all of this, we were refused the right to board the plane as my fiance was non-vaccinated (while having a negative PCR test) arguing that it would go against the immigration policy in France.
While all the documents provided prove that it's absolutely possible to travel as a cohabiting partner.

Since it was a matter of emergency (my father's funerals), we had to go to Qatar Airways Counter for a flight 2 hours later.
Qatar Airways accepted my fiance to board with the exact same documents we presented to Etihad 5 hours earlier.

We entered France with no complication as the notion of ‘ cohabiting partners ‘ is well understood over there but while being non-vaccinated, we submitted ourselves to the normal quarantine.

I apologise to send this email a little bit later as we were mourning the loss of my father with my family and my fiance.

We ask right now for a full refund of our tickets and a compensation for buying very very last minute tickets with Qatar Airways that were triple the price of our original tickets or we're afraid to have to take legal action.

We kindly ask for your understanding as this is a difficult time for all of us,

Please find attached:
- Screenshot of the French policy of immigration upon entering for Non-vaccinated people coming from ' Red Zone ' Country that you can find here https://www.diplomatie.gouv.fr/en/coming-to-france/coronavirus-advice-for-foreign-nationals-in-france/
- Our flight tickets with Etihad on Aug. 28th and receipts
- Our flight tickets with Qatar Airways on Aug 28th / 29th
- Our Cohabiting Documents
- Our passports

Best regards,

Johanna Merer / Alex Crees

Desired outcome: Refund

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11:45 am EDT

Etihad Airways Booking: tbappc etkt 6072140908140 refund or rebook to my speciticid dates

Dear Sir

My booking TBAPPC had been cancelled and rebooked multiple times by the airlines.I have tried to reach the airlines for the past 3 days without any luck. The helpline and customer number is always busy [protected]. I made every effort to either get a refund or rebook to my specific needs. It is unfortunate that Etihad is not helping me in any way or form. And as of yet I cannot even reach Etihad help desk or customer service. Because of the multiple cancellations and rebookinbg by Etihad has caused me severe inconvenience. Please respond to my request for help. I have attached the documents for your reference. Thank you

Stanley Paul
Address: 13792 59th CT N
West Palm Beach FL 33411
Tel: [protected]

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1:09 pm EDT
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Etihad Airways Ticket was overcharged into account

I am contacting you as I bought a ticket through an agent. When I got the ticket it stated that the ticket cost € 497 but I was charged €730. When I contacted the agent he stated that the invoice from the airlines is incorrect that the value that he charged was the price of the ticket. My compliment is that why was I charged a different value when I was sent an invoice with a different value. I would like to get the difference back as I was over charged.

Desired outcome: Get the difference back

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5:04 am EDT
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Etihad Airways My money had been deducted without my acknowledge.

MY account has been deducted by etihad airways on 2/9 and 3/9/2021. Which is on that day I didn't make any purchases on etihad Airways website.

Before that date, On 30/8/2021 and 31/8/2021 i had purchased a couple of ticket to amman, jordan.
The ticket has been deducted on the same day on 30/9/2021 and 31/8/2021.
Hence, I already had the booking ticket for the purchased. It's had settled.

But, on 2/9/2021 i did not make any purchases on website Etihad Airways. Suddenly, MY ACCOUNT HAD BEEN DEDUCTED for amount RM2, 444.00 as much as 4 times.

On 3/9/2021, the same thing happened. My account has been deducted for SAME AMOUNT AS MUCH AS 3 TIMES.

So, total of my lose is RM17, 108.00. Etihad do refund for RM7, 332.00. But the balance for amount RM9, 776.00 i didnt received any refund yet from Etihad Airways since 3rd September.

ETIHAD AIRWAYS
PLEASE NOTICE THIS ISSUE.

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3:09 am EDT
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Etihad Airways Bad Customer Service

I have booked a 3 days stay at the W hotel during August 2021 in Abu Dhabi with Etihad Airways but when I arrived to the hotel they did not have my booking! It was very unpleasant to try and contact Etihad customer service as I did not have enough phone credit and I had to use the lobby land phone to communicate my issue with but no use. Mid of August i managed to contact Etihad customer service and they claimed that they will submit my complaint, however until today I did not receive any feedback.

Desired outcome: Refund

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Update by Hamad90
Sep 24, 2021 2:53 am EDT

I need a contact number or an email, this is not helpful at all.

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7:44 am EDT
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Etihad Airways Re: Refund for flight cancellation

I have received email on 27/8/21 from Etihad airways regarding my flight on 1st September'21 from Ahmedabad to Manchester has been cancelled. I replied to that email for refund. I have tried customer care neraly every day since then for more than an hour each time. Tried live chat, twitter chat, Facebook messenger. No success.
I have booked flight online on Etihad airways website. My Booking reference SCYHUG . Last name - Chauhan. First name Chetan Arvind.
Please arrange refund asap.

Desired outcome: Refund of flight

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4:42 am EDT
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Etihad Airways Booking LEOGWF cancelled with no notification

Urgent Complaint: Etihad Airways reference: LEOGWF

1. Scheduled to fly back to London Heathrow, UK on Wed 1 Sep 2021 03:15 on EY281 with a connecting flight EY17 on Wed 1 Sep 14:35 from Abu Dhabi

3. Booked these flights on the Etihad website on 7th Aug 2021 and at that point, these flights were sold to us by Etihad on your website as legal connecting flights with the 9 hour layover/stopover

4. Upon trying to Manage Booking on the Etihad website today (Sun 29 Aug 2021) using Booking reference LEOGWF, the Etihad website stated that I should contact customer service and it was unclear why

5. So upon calling the Etihad customer service in India and speaking to Vivek, he advised us that both the flights were canceled and hence our booking has been canceled and we cannot fly as scheduled.

Supervisor was meant to call back on 29 Aug...
No resolution provided and we are left hanging... Customer service gone to the dogs.

Desired outcome: Damages paid for including distress and breacg

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6:49 pm EDT
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Etihad Airways We were forced to do covid rt pcr test again

Respected Sir/Madam

I am flying from Ahmedabad to Frankfurt via Abu Dhabi.
Date 05.09.2021
(Still I am not in flight)
I already have submitted RCPCR test report (negative), which is not older than 24 hours.
Etihad staff members forced us to pay 14, 000 Rs. for further RCPCR test, which is not required, (and said we must do it again at transit) before giving our boarding pass. And after asking, they replied, it is compulsory at transit to do again RCPCR test, doesn't matter our test report is valid or not.
We asked if we pay at Abu Dhabi, Etihad staff answered, no you have to pay here only. They were not going to give us boarding pass before that.
I am attacheing Reciept of that amount which were taken from us forcefully.
Please share with me, weather is it a Rule or not.
Thanks and Regards.
Neha Mehta

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Update by Neha2021
Sep 14, 2021 12:47 am EDT

I am german National, and I have double checked it, it was clearly stated on german government's official website, if rcpcr test was not submitted before flying, you have to do it after coming back to germany. Which means, neither rcpcr test nor rapid test compulsory. And we had already submitted rcpcr test results. Still they charged us 200 us dollar for it. And they did only rapid test. For rapid test even in India, government do not take money. In Germany it is also free. Please accept it, it was clearly a fraud. I am feeling cheated.

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2:51 am EDT
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Etihad Airways Booking not displayed

Booking Reference of ETIHAD
YZNHUW Shows Return journey only.Onward journey from Chennai to London via Abu Dhabi is missing.I have confirmed bookings for to and fro vide Ticket [protected] and [protected].My e mail id is [protected]@gmail com. The fact that your so called Etihad user friendly web page is giving more anxiety than rendering help especially when your telephones take more than about 30 minutes to get a response and chat agents too take quiete ling. Could you kindly resolve my issue and confirm. My request is bo change to my confirmed itinerary. Regards

Desired outcome: Confirm my booking already confirmed

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6:55 pm EDT
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Etihad Airways My Booking cancelled by Etihad airways for no reason

I purchased my ticket directly from Etihad Air Ways. Booking Reference: LQEAGS and e ticket number : [protected] and I was about to fly on September 2 from Islamabad, Pakistan. But I was shocked at the airport that my ticket had been cancelled by Etihad airways for no reason even I completed all travel requirements before departure. I called help center but after holding two hours customer service dropped my line. In the mean time my flights flew and I was left helpless at airport . I am trying to contact help center since than but did not receive any reply on twitter and I made numerous phone calls but after holding for many hours they drop my calls.

Desired outcome: Take me to my destination or Refund or at least talk to me.

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Update by Zareena Shahzadi
Sep 13, 2021 12:00 am EDT

Yes I did it and its been resolved. Thank you

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12:40 pm EDT
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Etihad Airways Complaint against Mr. K. P Sumith

From,

MR. CHINNAN NARIKKOT

P.O. BOX: 70120

ABU DHABI, U.A. E

DATE: 31/AUG/2020

TO,  

COCHIN AIRPORT/ETIHAD AIRWAYS

COCHIN, KERALA, INDIA

SUBJECT:  COMPLAINT AGAINST  COCHIN AIRPORT DUTY SUPREVISOR _MR. K.P. SUMITH   FOR  MISBEHAVIOR & INSULTATION  

Dear Sir/Madam,

With reference to the above, kindly be informed that I am a frequent flyer, a loyal customer   of ETIHAD AIRWAYS Platinum Card # [protected]. I would like to get your attention as well as your immediate action on the incident happened to my daughter (Dr. Janaki Narikkot, Etihad Gold Card Member# [protected], traveler (ETIHAD AIRWAYS # EY-247) from COCHIN/ABU DHABI on 31/AUG/2021. 

Since my  daughter (Dr. Janaki Narikkot) is a Canadian Passport Holder and hence  the Visa on Arrival facility is available in Abu Dhabi.  I booked and got the confirmation of Ticket from ETIHAD after calling 2 to 3 times to confirm there is no issue to avail that facility, due to this pandemic situation & Etihad Agent's confirmed that there won't be any issue regarding that and Just make sure to follow all the mandatory UAE Travel formalities i. e; ICA approval/PCR Test and so on.. 

But unfortunately, even after complying all the requirements and despite of following  all the instructions, a dissatisfactory behavior of Cochin Airport Duty  Supervisor - Mr. K. P Sumith towards my daughter as well as to me (thru telephone) really insulted us!... Mr. Sumith was hesitant to let my daughter to travel (even after her completion of on entry passport checking, PCR negative, RAPID TEST etc), insisted that the U.A. E has stopped (Since Aug 20, 2021) VISA ON ARRIVAL facility and therefore she can't travel!.. My daughter was really upset about the final verdict /behavior of Mr. Sumith.. My daughter called me (Abu Dhabi)  to inform  his decision and I spoke to him & tried to convince him that we got her ticket after (ETIHAD) confirmation only,   and they have already e-mailed this to Cochin Airport!.. but Mr. Sumith was reluctant to  hear  it and without checking anything from the reliable source, he talked to me in a harsh way  and insisted that anyone could get ICA approval and boarding pass and it does not count as valid proof for the Travel!. Since he was in an argumentative state of mind, I tried to get it solved thru the reliable source and called ETIHAD Abu Dhabi office and informed about it and they confirmed not to worry and they will sort it out by giving intimation to Cochin Airport and as they promised, even though after a big hassle & exhaustion, we   got the justice!  My daughter got boarded in the flight!.

After all of this  drama by Mr. Sumith, and his realization of the matter, he apologized to my daughter and that act is not at all acceptable and forgivable for US! He is not competent and inconsiderate towards an Etihad Gold member.

In view of the above, kindly warn him & take up a sincere action about this matter. We want to make sure/confirm that this type of misbehavior should not be entertained further by the responsible task assigned Airport Authority to any single passenger!..  Your earliest positive reply/action for the above request would be highly appreciated.  

Thanks & regards,

 

Chinnan Narikkot

[protected] / [protected]

Desired outcome: Removal from his post

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3:36 am EDT
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Etihad Airways I am complaining about online direct flight booking and using the service that is Manage My Booking, as well as customer service 24/7 helpline

My booking reference RQKSPW, using the Reference number or my e-ticket number to change my return flight booking through Online Manage My Booking is not helpful enough. Many attempts since last few days to sort out my return flight booking.
My brother's critical condition has made me to extend my stay in India.

I have used 24/7 call helpline - ++44 [protected]; [protected]; [protected]

Also no reply to my emails, FB messenger
Very disappointing service for online direct flight booking.
Hope my problem will get quicker help as my planned return flight is book for 04-09-21.
Needed to change sooner

Desired outcome: No reply of emails, helpline, or Manage My booking

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12:18 pm EDT

Etihad Airways Cancellation of tickets

Good afternoon team Etihad airways,

Booking reference:JJCZTA

With Due Respect,

I have never thought to write a complaining letter to Etihad airways as your team has showed extremely unprofessional and unprincipled behavior. We were extremely disappointed on reaching Schiphol{Amsterdam} airport, we heard from airport staff about cancellation of our scheduled confirmed flight.

As per the information on email, my flight was confirmed and we were asked to have our Covid negative {PSR-TESR} done a day prior to our flight.

While I understand that cancellations are sometimes inevitable, Especially in times of pandemic. But this is for sure responsibility of the concerned airlines to re-arrange another flights for the passengers and take action. There is very important reason to travel, we were looking forward to meeting our parents who currently suffering from poor health conditions. Due to negligence of airlines, we have suffered mental stress and have been emotionally hurt as we were not informed before about our cancellations of our due flight.
After several hours of waiting at airport and making lengthy calls with your airways, there was nothing to offer apart from, sorry. I actually look forward to hearing more than just apologies. Etihad Airways should sincerely look into the matter and take some immediate action over the situation and arrange another flight for us.

As for now only my booking from Amsterdam to Abu Dhabi has been arranged by Etihad Airways on 4th july2021 but not any further flights for our final destination Islamabad, for which I would like Etihad Airways to refund, /compensate me the cost which I had to pay from my own.

Hereby I'm claiming the cost I made due to negligence of Etihad Airways cost of new air tickets 1400 euro+ 2nd time COVID test 650 euro+taxi cost 200euros+ staying hotel 300euro+misllenious 300euros... While returning I had face similar problem and had to RE-Book the same tickets costing 100euros and again COVID test plus rapid test costing 175euros. For which rapid test was paid, but no rapid test was done. Total cost 3125 euros.

I can provide all the payment receipt when my claim will proceed further.

I and my family has been mentally gone through a lot of stress and we have high hopes with Etihad Airways we hope that you will help us. If not taken action by Etihad on my case, I will take legal action.

Looking forward to an early response from your end.

Kind Regards

Zahir Syed

w. [protected]@hotmail.com
contactnr:[protected]

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5:38 am EDT

Etihad Airways Customer Service Rep

My PNR is : UPFVDW

I am due to fly on 13th Sep from Hyd to Lhr..
I just read an announcement on the net regarding all international scheduled flights to be banned till end of Sep ..to confirm whether this affected my flight I called the Indian customer service number and thre was a waiting of 30min before I was connected.

I asked if the flight was affected and she said right now there was no update as to whether these flights would be cancelled.. I informed her that Etihad were not flying from Hyderabd till 1st Sep due to this ban and that I was worried that due to extension by the Indian gov the flight would be cancelled

The Executive was very disorientated and seemed not aware of what she was doing, her manner was not at all empathetic and she was just uttering words without meaning them..

I asked her to put me through to a manager or Etihad Guest relations because this was not acceptable that the airlines did not know what was happening and that customers should be informed directly by airlines rather than having to read on the net..this is very stressful and worrying and mentally affecting customers..

She then disconnected the call and has not even bothered to call back..!
I am disgusted by this service and I'm worried and want to know what is the status of my flight so I can make other arrangements if necessary..

Take this as a formal complaint

Desired outcome: Call back from Senior Manager and confirmation of the flifht

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5:13 am EDT
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Etihad Airways Service

My card has been soft charge dated August 20, 2021 2013H. Amounting to 2760dhs. Reference number GAINDU. As per etihad, they release the fund already as this is just a soft charge and the amount will be credited in my account maximum 5 days but till now it is not credited. I called the bank according to them the amount is still on hold on etihads part. I called etihad they just give me the approval code 649824. I called the bank again as per them they need official document for this. But when I call etihad as per them they are not providing document for this as this is just a soft charge and I should be expecting that money to be credited to my account. Which is which? I need that money asap and I can't afford to wait that long because I will be using that money for my husband and daughters flight. Kindly do the needful. Whenever I'm calling etihad customer service, it's taking too long to answer my call and still this issue hasn't been resolved for a long time.

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Etihad Airways In-depth Review

Overall Rating: Etihad Airways is a top-notch airline that consistently delivers an exceptional travel experience.

Flight Experience: From takeoff to landing, Etihad Airways provides a smooth and comfortable flight experience.

Customer Service: Etihad Airways' customer service is outstanding, with friendly and attentive staff who go above and beyond to meet passengers' needs.

Booking Process: The booking process with Etihad Airways is seamless and user-friendly, making it easy to plan and book your flights.

In-Flight Entertainment: Etihad Airways offers a wide range of entertainment options, including movies, TV shows, music, and games, ensuring a pleasant journey for all passengers.

Seat Comfort: The seats on Etihad Airways are spacious and comfortable, providing ample legroom and adjustable features for a relaxing flight.

Food and Beverage: Etihad Airways serves delicious and diverse meals, catering to different dietary preferences and ensuring a satisfying dining experience in the sky.

Baggage Handling: Etihad Airways handles baggage with care and efficiency, ensuring that passengers' belongings arrive safely and on time.

On-Time Performance: Etihad Airways has a strong track record of punctuality, ensuring that flights depart and arrive on schedule.

Loyalty Program: Etihad Airways' loyalty program offers great benefits and rewards for frequent flyers, making it worthwhile to choose this airline for your travels.

Value for Money: With its exceptional service and amenities, Etihad Airways offers great value for money, ensuring a worthwhile investment in your travel experience.

Safety Measures: Etihad Airways prioritizes passenger safety, implementing rigorous safety measures and protocols to ensure a secure journey.

Destinations and Routes: Etihad Airways offers an extensive network of destinations and routes, connecting travelers to various parts of the world.

Sustainability Initiatives: Etihad Airways is committed to sustainability, implementing initiatives to reduce its environmental impact and promote responsible travel.

Accessibility for Passengers with Disabilities: Etihad Airways provides excellent accessibility services for passengers with disabilities, ensuring a comfortable and inclusive travel experience.

Business Class Experience: Etihad Airways' business class experience is luxurious and refined, with premium amenities and services that cater to the needs of business travelers.

Economy Class Experience: Even in economy class, Etihad Airways provides a comfortable and enjoyable travel experience, with amenities and services that exceed expectations.

First Class Experience: Etihad Airways' first class experience is unparalleled, offering the utmost in luxury, privacy, and personalized service.

Lounge Facilities: Etihad Airways' lounge facilities are elegant and well-appointed, providing a relaxing and comfortable environment for passengers to unwind before their flights.

Airport Services: Etihad Airways' airport services are efficient and convenient, ensuring a seamless travel experience from check-in to boarding.

Special Assistance Services: Etihad Airways offers excellent special assistance services, catering to the needs of passengers with special requirements and ensuring a smooth journey for all.

Frequent Flyer Benefits: Etihad Airways' frequent flyer program offers a range of benefits and rewards, including priority boarding, lounge access, and exclusive discounts.

Complaints and Issue Resolution: Etihad Airways takes customer feedback seriously and has a dedicated team to address and resolve any complaints or issues that may arise.

Partnerships and Alliances: Etihad Airways has established partnerships and alliances with other airlines, allowing passengers to enjoy seamless connections and expanded travel options.

Corporate Social Responsibility: Etihad Airways is committed to corporate social responsibility, actively engaging in initiatives that benefit local communities and promote sustainable development.

Online Experience: Etihad Airways' online experience is user-friendly and intuitive, allowing passengers to easily manage their bookings, check-in online, and access important travel information.

Mobile App Experience: Etihad Airways' mobile app provides a convenient and seamless travel experience, allowing passengers to access their bookings, receive real-time updates, and access exclusive offers.

Travel Insurance Options: Etihad Airways offers comprehensive travel insurance options, providing peace of mind and protection for unexpected events during your journey.

Additional Services and Amenities: Etihad Airways offers a range of additional services and amenities, including chauffeur services, airport transfers, and pre-ordering of duty-free items.

Future Plans and Innovations: Etihad Airways is constantly innovating and exploring new ways to enhance the travel experience, with exciting plans for the future that will further elevate the airline's offerings.

How to file a complaint about Etihad Airways?

1. Log in or create an account: To begin, ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Etihad Airways. Make it specific and clear, such as "Delayed Flight Compensation Not Received" or "Unresponsive Customer Service at Etihad Airways".

4. Detailing the experience: Provide a detailed account of your experience with Etihad Airways. Include key areas such as booking process, flight experience, customer service interactions, baggage handling, refunds, or any other specific incidents. Clearly describe the nature of the issue, including dates, flight numbers, and any relevant details of your transaction with the company. If you have taken steps to resolve the issue, mention these along with any responses received from Etihad Airways. Explain how the issue has personally affected you, such as missed connections, financial losses, or significant inconvenience.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as boarding passes, receipts, correspondence with the airline, or photos. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred as a result of the issue with Etihad Airways. In the 'Desired Outcome' field, clearly state what resolution you are seeking, whether it be a refund, compensation, an apology, or any other specific action from the company.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is realistically articulated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to formally lodge your complaint about Etihad Airways on ComplaintsBoard.com.

9. Post-Submission Actions: Following the submission of your complaint, check back regularly for any responses or updates. ComplaintsBoard.com may notify you of any replies from Etihad Airways or other users who may offer advice or share similar experiences.

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Contact Etihad Airways customer service

Phone numbers

+1 (800) 266-7883 +44 345 608 1225 More phone numbers

Website

www.etihad.com

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Use this comments board to leave complaints and reviews about Etihad Airways. Discuss the issues you have had with Etihad Airways and work with their customer service team to find a resolution.