Etihad Airways
reviews and complaints

i bought the ticket from istanbul to abu dhabi flight on 10th NOv 2021 14:50pm,
the istanbul system was sooo slow waste my time of in the line waiting and once my turn they request 3100 TL (320 USD) for the middle bag not even 20kg, i refuse to paid but they said i have to hurry coz the flight is going, in this short time i have to force to paid orelse my belonging are not coming with me to the flight.

and the ticket it is USD 130 only but the laggage i paid 320 USD, that even more then if i just buy a new ticket, and unacceptable charging .

there have two UK passangers they have 3luggage and they argued with the checking counter, they allow them to check in, but me have to paid the 320 usd that is two much, even my stuff is just general cloth.

please contact my email
[protected]@163.com
or 00971-[protected]

many thanks!

10/11/2021
Booking reference number AKQPIB
Ticket Number : [protected]

I'm Dr.Allen Sibil.I booked flights from Cochin to London on Novemeber 19th 2021 and then return flights from London to Cochin on March 17th 2022.I wanted to cancel my booking due to change of plans.

Now I can't even find my booking on etihad Website.I wanted to cancel and obtain refund but unfortunately I can't do it.Please cancel my booking immediately and I want my refund confirmation as soon as possible.
Thankyou

I have booked my ticket with AWB no AFSWGG, LKBTAB From Hyderabad to Abu dhabi on 30th Sep 2021 for travel date on 13th Dec 2021. After 37 days of booking, today I got email that flight was cancelled. All my plans are collapsed . Now to book a new ticket almost 3 times of money I need to spend as ticket prices raised. May be that is the reason Etihad cancelled our tickets so that we will rebook tickets again and Etihad can get more money on booking. Till data I trusted Emirates and Etihad are very professional airlines not doing such these type of things but all the trust broken. Just cancelling the tickets and leaving it in the air is not an ethical business, an alternate ticket has to be arranged by airline in such cases. Serious inconvenience is caused because of I booked my flight with Etihad. I shall be very careful in feature with this airline.

This complaint is with Regards To Blackmail and fraud by Seoul airports Etihad office staff. Before the flight, I checked with the Abu Dhabi call center and checked the information of 40KG checked-in baggage + 2 pieces of carry-on in cabin baggage not exceeding 12 kg each + 1 piece of carry-on in cabin baggage not exceeding 5 kg. At the time of check-in at Incheon International Airport, check-in baggage of 40 kg was completed, but only one piece of carry-on in cabin baggage was recognized, I paid a checked-in baggage fee of 14 kg of the rest. Regarding the information confirmed in advance, he explained in detail to the Etihad Airport officer, but he strongly insisted that the consignment should be unconditional with the incomprehensible and gibberish story. There was no consideration to listen at all regarding the information received from the Abu Dhabi head office call center in advance as well as information which is baggage regulation-related business ticket. This is clearly blackmail and fraud. In front of the other check-in guests, so humiliated and embarrassed, In spite of that, I tried to give a correction. She strongly doesn't listen. In order not to be angry with the crew during the flight to Abu Dhabi, with great stress and embarrassment, humiliated in front of other guests. We need to have a discussion about this with the person in charge of this.

Hi,
I booked 3 tickets for myself, Wife and Son with Etihad Airways via Flysharp, only to find out Etihad Airways had cancelled our original return journey on 9th November from Islamabad.
This disruption has caused massive problems for us financially as we have had to pay extra £240 on top just to get a return flight which ended up being 3 days later. This change has cost me dearly in costs extra taxi fares, extra money required there and financial loss of earnings from work as I am now arriving later.
Flyway did not leave me much options due to there cancellation and amendment policy as any change would impact all my holiday prior engagements and PCR test bookings and taxi fare bookings.
We are now returning on 12th November from Islamabad to London this was our first ever bookings with Etihad and my son Owais shafi his first ever holiday abroad first time in a plane but Etihad has caused my family nothing but distress before we have even left on holiday. My wife leaves on Sunday and me and my son leave from London the Sunday after with our return flights together. I am a very dissatisfied customer at the moment, I have spoken to Flyways who are not taking the Etihad flight cancellation blame at all which I understand.
I understand Etihad complaints can be resolved via Resolver or via flight cancellation claims but wanted to email you direct to see what you can offer me for my losses?
Currently as a start £240 has been paid to re-arrange alternative flight
£160 for my Taxi fees for return date Uk
Not to mention the extra costs I will need whilst in Pakistan and the £280 loss of earnings due to having to take 2 unpaid holidays. I would like a resolution to all this as soon as possible especially before I leave on the 24th October from Heathrow EY12. Apart from the financial hit now they are saying no seats together for me and my son( he is already nervous at it is). I have spoken to somebody from contact centre no help at all no upgrade offer or looking after customer just bit of sympathy thats all.
Kind Regards
Mr N Shafi

Dear
My flight was today 13-10-2021
I book 3 tickets
Ticket mention name as per passport name front page and last page name
But counter staff not accept
She told me if you want travel pay $100 each passenger
I request no have money plz check my name in ticket same as passport mention
But etihad staff not allow
I cry with my kids
After I pay indian rupees 24000
I arrange money from another unknown person
But its very bad service from etihad staff in ahmemdab

Plz refund my money

I had an online booking of Abu Dhabi to Lahore on 19 November, 2021, which has been cancelled without any given reason. Adding to that, the customer service is extremely poor and highly inconvenient. I have been trying to reach out to customer care for the last 2 days but to no avail.
I want to rebook my flight to the most reasonable option available. Kindly, take the concern seriously and resolve the matter at the earliest.

We booked a once in a lifetime holiday to the maldives with travel republic to a water villa to relax and recover from the hard work in the nhs as a cancer nurse during the covid pandemic. We booked specifically a 1 stop flight ensuring that the time at the stop was as less as possible. This was for many reasons, with the most important that our son missed less schooling. We have travelled with many airlines and also yourselves.
We are quite upset and has spoilt a part of our holiday to come in october regarding this.
When we contacted travel republic we were informed we couldnt change this, I thort they just wernt bothered.
This was a special holiday and we booked the airport connection for important reasons and specifically requested this for important reasons and for the airport stop to be 6.5 hours is just too long.
We have enyoyed travelling with you in the past but this has spoilt it. I have booked this for my 37 years as a nurse in the nhs

My email address is [protected]@googlemail.com
I am mrs joanne holroyd
La33rh 4 parsonage close morecambe.
I am dreading the flight home as we will be tired and would like to sleep.
I would appreciate if you could consider the best way around this.
Thank you for your time

Etihad owes me a refund for a flight with reservation code: ATNOXS which was first addressed on January 27th 2021. I received an email on Wednesday, 30 June stating the following
"Information: Processed Full Rfnd To Ccvi6552"

I have since spoken to multiple agents on the phone and been told that the refund is DONE and I should check with the bank. I have done that twice and the bank confirms that no refund was made at any point.

The refund is for two amounts:
929.86 CAD - 170.82 CAD

I have also been given the following details:

Refund receipt: [protected]
2nd: [protected]

I understand if I was told that the refund is still IN PROCESS but I'm told its PROCESSED but I HAVE NOT received it which is what bothers me the most.

No proof of transaction was shared, no one at the helpline has any answers.

I tried making a two-way booking for my parents, the payment went through but didn't receive the ticket confirmation. So I did another booking and it was successful. As the amount has been deducted twice, I would like to request for a refund. Tried calling the customer care several times both in UAE & India, but no reply. Kindly guide me to request a refund.

Hi, hope you're doin well.
I flew Etihad on 22nd September on flight EY211 and EY17 from New Delhi to London via Abu Dhabi.
When I received my luggage at LHR, My sky blue suitcase was found open. Apart from that, it was badly bruised. The opening button was broken . I was not able to recognize my brand new bag, it was that bad!

I want to file a complaint for mishandling and bruising my brand new bag and need compensation on the same.
Please give me a call/ email me on how to proceed.
Email id: [protected]@gmail.com
Number: +[protected]

Regards
Saumya Sharma

I have taken tickets for newyork jfk via abudhabi from mumbai India EY205 Mumbai to Abudhabi 11/8/21 and from Abudhabi to JFK Newyork EY101 11/8/21 the flight was cancelled by Etihad airways Since 11/8/21 Iam trying customer care number and Mailed several times but since today I have not received any response for refund. Please do needful as early as possible.
Thanks

My Confirmation code for Dublin - Bangalore booking for 30th Dec, 2021 is HJOVHI. I have received an email with the information of rescheduling of connecting flight from Abu Dhabi.
As per the new schedule, flight EY 216 to Bangalore will depart at 19.45 hrs on 30/12/2021 whereas EY42 from Dublin will arrive in Abu Dhabi at 23.30 hrs on 30/12/21. There has been a serious oversight in rescheduling as there is no way anyone can catch a connecting flight that leaves before one's arrival.
I request you to look into this and suggest a suitable connection on the same day and route.
Secondly, my onward journey date has also been rescheduled from 18/12/2021 to 19/12/2021 which also isn't a happy situation for me as my short trip is further cut down by a day. I request you to look into my bookings and restore my earlier dates and plans.
I have tried calling up the number on the website but was unsuccessful in getting across. I have no other way of contacting the airlines. I would sincerely appreciate if my bookings can be sorted and my travel plans restored.
Thank you.

I travelled from London, Heathrow to Islamabad/Pakistan at end of April 2021 via Etihad Airways. My return flight from Islamabad to Heathrow was cancelled, and I was told that I would be reimbursed later.

My Etihad Guest No is [protected], and Miles balance is : 2839.

I want to find out how I can get a refund for my ticket which was cancelled from Pakistan to London in May 2021.

Fawad Muzaffar
+[protected]

Hi kindly am following up on two bags left behind by my client at abudhabi airport. I tried to get to you through your numbers but not going through .also am not getting feedback from the emails i have sent .
ticket number of the client is RVKMOB.hope to get your feedback the soonest. The incident took place on September 16th.unfortunately the luggage wasn't included in the ticket. And the client didn't have money to pay at the airport so she left the bags at the airport. We would like the bags to be transported to Kenya to the client .attached below the ticket of the client and pictures of the two bags she left at the airport .your assistance will be highly appreciated. Thank you

I have booked 4 return journey tickets with a booking reference number XLANCR through 'Etihad website'. The flights departing 16.12.2021 and returning on 15.01.2022.
I have got an email stating the change in flight schedule for flights from Athens and also from AbuDhabi and flight journey originally of 16 hours now with rescheduling extended to a whopping 70 hours and that's ridiculous.
We have two small kids and this will make our journey very difficult, also losing 2 very precious days because of rescheduling of flights.
I would like to go ahead with 'Cancellation and refund' of flight tickets. But I dont know how to do it, they are not taking up the phone(treid MANY times), on website I can do nothing via 'manage my booking' and now am in a fix.
Please resolve the issue!

Hello Sir,
Good Morning!
For ten day I have been trying to contact Eithad Airways on Phone No.[protected] but there is no response but only taped voice is running for hours on phone but no customer care agent answering the call. Is it the way Eithad Airline, A Government Entity of repute is running now and are not working to our satisfaction ?
Can you please tell me what is the position of my Guest Account No.[protected]. What is the amount in the account and how long it is valid. Please share all information.
Let me tell you that all other Airlines Emirates, Gulf air are running smoothly and they are responding to Customer calls quickly and resolving the issues also but what about Eithad Airways.
Can you please refund my hard earned money which you kept forcibly in the Guset Account when your flights to Delhi from Bahrain did not operate due to covid.
Looking forward to hear from you soon.
Regards,
Autar Koul
M: +[protected]/[protected]
E-mail:[protected]@yahoo.com

Sir, I purchased ticket CCJ-AUH-JED through clear trip on 23-02-2020 unfortunately flight was cancelled but until now I didn't receive my refund amount. My booking ref. is XBZ KNT & ticket number is [protected] my name is Hassain chelathodan. Clear trip says Etihad no yet process refund. my clear trip trip ID is [protected] Kindly do necessary action to get it refund.

Reservation number WJSXWT

Flight from Abu Dhabi to Chennai cancelled and rescheduled

Long transit in Abu Dhabi, nearly20 hrs. Need to talk to some one about this

My number is [protected] (UK)

Thanks

I booked a ticket from CCJ to AUH on 25 march 2020. The flight No ey257, PNR: CKHYFC and ticket No [protected]. I already sent request for refund and request ID is 9682617. I trying to get the refund more than one year. The cocerned staffs are very negative approach regarding this issue. I submitted all required proof including copy of the ticket. They send me a UAE tollfree for contact. How can contact UAE tollfree No? I booked the ticket in India and paid through Indian bank Dr card. So I request to resolve the issue and kind consideration upon me
Ahammed Kuttiparambil
Email : [protected]@gmail.com