Etihad Airways
reviews and complaints

20 February 2022 of the 20 February 2022 of the Reference Number 20 February 2022 could not go to the airport due to the positive output of my Covid-19 test. [protected] searched for my flight on 20/02/2022. I searched the Etiad Customer representative to get my flight ticket. .from me PCR have requested the result of my test and what date and time I mentioned the document by mail. The Masi is not my mistake. .Antam was obliged up to 9th day.Tam 7 days was the extra hotel fee and the cost of eating to eat at the airport. The check-in Electronic Ticket Number on the Appendix I offered the e-mail. The Ticket I can find in your system is not on your system but the ticket I can find in another day, ie the first flight is 10 ma RTTA Bought.Covid The scope of my ticket is due to fulfilling my whole legal and official responsibilities even though the ticket was cut off, even though the ticket was cut. : 1281 € (euro) I am demanding my legal. And the 2 policeman came to me. ı have 10 days payment too..many people have same problem and we contact lawyer for that...

I purchased a flight from Melbourne to Amsterdam for March 2020 which was cancelled by the airline due to COVID-19. The airline placed my money into a travel bank account.

My travel credit expires on 16 May 2022 however I was denied an extension or a refund. There are still travel restrictions on many of my preferred destinations therefore my options as a customer are still limited due to COVID-19. The airline cancelled my flight and was unable to provide me the service I paid for. I should be able to get my money back as the promised service was not delivered.

20 February 2022 of the 20 February 2022 of the Reference Number 20 February 2022 could not go to the airport due to the positive output of my Covid-19 test. [protected] searched for my flight on 20/02/2022. I searched the Etiad Customer representative to get my flight ticket.. from me PCR have requested the result of my test and what date and time I mentioned the document by mail. The Masi is not my mistake.. Antam was obliged up to 9th day. Tam 7 days was the extra hotel fee and the cost of eating to eat at the airport. The check-in Electronic Ticket Number on the Appendix I offered the e-mail. The Ticket I can find in your system is not on your system but the ticket I can find in another day, ie the first flight is 10 ma RTTA Bought.Covid The scope of my ticket is due to fulfilling my whole legal and official responsibilities even though the ticket was cut off, even though the ticket was cut. : 1281 € (euro) I am demanding my legal. And the 2 policeman came to me. ı have 10 days payment too.. many people have same problem and we contact lawyer for that...

In Jan 2020 purchased tickets from. JHB to London to travel in April 2020, but due to covid flights were canceled, was only offered the travel card and no option for cash refund.

Over two years later have still been unable to travel due to covid and red list from UK for SA. And also due to financial situation still not able to travel and afford to utilise travel card.

After numerous requests for refund still nothing and now have a lawyer involved to try get a cash refund.

Etihad committed to refunding my card on 28th January 2022 but todate still not received.

What does it take for Etihad to honour their email commitment to refund my credit card.

Hi,

I was booked the tickets through travel agent 2 yrs ago and then COVID hits and unfortunate i have to cancelled my booking. I was travelling from Toronto Pearson to abu Dhabi and then to New Delhi on 15th March 2020 bt got the information on 15th that india is going to be lockdown and I was so depressed that I have to cancel my booking so I started calling flighthub on 15th bt the waiting time was like 4-5 hours so I have called etihad direct to cancel the booking which the agent did and give me the credit for a year where I can rebook the ticket.

So on the next year before March I again called and ask for refund if possible as my wife was 8 months pregnant bt agent told me to check with fligthub and when I called travel agent told me to call etihad... several hours spending on the phone I was no where so I finally called etihad again to find out the solution as my wife expected and we are not allowed to travelled so the agent again issued us a credit for another year as that time I believe that was the policy.

Now when I am calling both airline and flighthub since 18th Feb to make the booking but they are charging no show fee which is $700 each and they can only book if I will pay the no show penalty.

Called several times to etihad and flighthub wasted so many hours over the phone but none of them providing me the solution as flighthub is charging me no show fee as per the airline and when called airline they are not ready to send me the document as I have already discussed this with several agents from etihad and they confirmed me that I am not a no show and also i do have a live chat from etihad that i am not a no show bt still they are charging me that doesn't make any sense.

Etihad agents told me to call flighthun to call etihad sales people to remove the no show fee bt when they called to etihad sales they told flighthub that the fees is applicable.

I wanted to book the tickets bt not ready to pay the no show as I have already cancelled the flight 5hrs before te departure.

Thankyou

I am available on [protected]@yahoo.com

I bought a ticket Dhaka to abu Dhabi and abu Dhabi to Washington DC. When i bought the tickets it was only saying 4 hours laydown but its suddenly changes to 14 hours. Which is really hard for my old parents. So i contacted many customer care service and one of them told me that they will provide my parents free lounge and free food. But they are not provided anything. My parents are very old sick. I am just very worried for them. I talked to a lot representatives and one of them told me that, they will provide me a free lounge for 2 person also free food. So now my parents arrived to Abu Dhabi and waiting for their layout which is 14 hours long and my parents ask them for the service that i made for them now the airport authorities saying that they don’t have any reservations in the lounge. I am very dissapoint with your poor service You're the one's who chnages the flight layout and my parents who are suffuing. If they get sick i will sue Etihad Airlines.

We had to travel on 2nd march from mangalore to dammam ksa with 3 pax and we booked quarantine package with al shiekhi hotel and at boarding counter we were said that you cant travel as you need to book through etihad and will refund you the amount paid, but still no any amount has come and we are waiting for the refund.

Cleartrip id number [protected]

cleartrip mail will be attache dfor your reference.

Kindly do the needful.

My friends and I travel from Malaysia-Turkey should be on 23Feb, total for 6 travellers. however 2 of them positive Covid19, hence cant join the trip. they call Etihad to defer their tickets to 27may. then in the morning of 23feb we are just realize that all 4 of us also has been deferred to 27may. omg. we quick call customer service and etihad ask to pay RM933 for each 4 persons of if we still want to fly on 23feb. no flight to turkey on 24 & 25Feb anymore. we paid it bcoz we dont want effect another expenses and itinerary.

Hi Etihad,

I have been trying to make contact with you regarding two APD refund on flights where our son was present, one in 2021 and the other in 2022.

I have sent numerous emails to APD Tax refund (along with some other email addresses I found) with all the information required, but I have had zero responses, which is very disappointing.

Regards

انا وصلت مطار كولمبو امس ولم اجد الشنطه الخاصه بى توجهت لمكتب خدمه الحقائب وتم عمل شكوى من خلالهم وافاد المسئول لم تصل الى مطار ابوظبى وتركت عنوان الفندق ورقم تليفون الفندق ورقم تليفونى والايميل الخاص بي ومواصفات الحقيبه وحتى الان لم يتواصل معى احد والحقيبه بها دواء انسولين لانى مريضه سكر رجاء التواصل معى فى اقرب وقت علل هذا الرقم

[protected]

Nesma saied ali abdelatty

Ticket no [protected]

Hvasvk

Reference booking

Bag tag nu Ey427287

File reference CMBEY30162

My Booking reference : VTZUOL

Ticket was purchased on etihad.com and cancelled on same day 9th Nov 2021 by calling customer care.

I have followed up with Etihad customer care at least 7 times.

Every time they said they will send follow up with finance team and they will send a reminder. But i never obtained the refund.

Even promised to call me back which never happened.

I also sent a feedback online with case number : [protected]

For that also i did not get any response.

I am getting a feeling that Etihad is doing the same with a lot of customers, which is very unethical business practice.

I also got an email after a call with customer care which said refund is processed with an unrelated date on it. I am attaching the same. They said it will take 21 days. But refund never came.

Hi, my husband traveled from Hyderabad to Dublin with Etihad airways in 20th February, 2022. At the time of booking, Etihad gave 35 kg checked-in bag with economy choice option. That was the main reason to choose this airlines compared to options. He booked it and it’s clearly mentioned in the ticket. But at the Hyderabad airport, Etihad staff didn’t allow even after showing the ticket. They said to him to remove 5 kgs saying maximum allowed is 30kgs only. He showed him the statement from Etihad bookings, but they didn’t listen made big scene out there.As he was getting late for the flight, he just removed 5 kgs and throwed in the dustbin. Unfortunately those were very important and expensive stuff. This is really unfair from the airlines saying one thing on ticket while booking and not allowing while flying.

I am been treated very badly while i was traveling from hyderabad , India to chicago , usa on 14th Feb 2022

I had already taken covid test in the past 24 hours but the ethihad staff took money for getting test at the airport saying that they cannot accept the test as the flight is departing at 1am. not at 12am.

not only that they gave us very hard time saying baggage seems to be excess , which was not excess, then they said they could not find the flight details. this is not the first time i had trouble flying from india.

the supervior and the other person name "akheel " who works at hyderabad airport for ethihad gave us very tough time treated us very disrespectfully.

airport and staff is totally corrupt. strict action or warning should be given to the staff and airport authorities. i am a us permanent resident i never had such challenges while i travel to other countries except travelling from hyderabad india airport.

akheel and his supervisor should be given last warning or suspended for few days to avoid such incidents

during ticket booking you put axa insurance i between and automatically checked a kind of hidden agreement i want to cancel

On Feb 18, 2022 myself and two other passengers were left stranded in Bristol (BRS) airport due to cancellation of flights by code share airlines (KLM and Lufthansa). Both airlines asked us to contact Eithad because the booking was done by Eithad. Eithad customer service personnel Kareem was rude and was not willing to help us. Finally 2 hrs later we called customer service again, this time in UK and they finally booked us through London. However, we were expected to find our way to London and Eithad would not reimburse us our taxi fare to London from Bristol. We were not given a partial refund for the cancellation of our first leg of the journey.

We were flying from Bristol to Seychelles under the code JLDBTI.

If you could have Eithad reimburse us at least for the first leg from Bristol to Amsterdam. The 3 passengers are Pramila Menon, Lara Menon and Dylan Fernie

Thank you for your help.

I travelled to Toronto from Karachi via Abu Dhabi on 13th Jan with family and my family tested Covid +VE on day 8th test due to which we all 4 family member quarantine for 14 days as per the instructions of Govt. Authorities and we informed AXA with in the stipulated time also submitted all required documents through email. Since than I have made more than 9 international calls where they kept on endless waiting for 20 Min at least and later they inform this is not the right time or no one there to attend your call since they operates on GMT time though the number given is of UAE so in short there is no progress till date. Neither a single email received informing status of Claim and nor there is any channel from Etihad to resolve the matter. AXA Reference no. AE1-[protected] (LaurensAXA) dated 28 January and AE1-[protected] (KEVIN) dated Feb 15.

I was travelling to return my home at Victoria, Canada from Karachi, Pakistan on Jan 28, 2021 on Etihad Airways from Karachi to Abu Dhabi and again on Etihad Airways from Abu Dhabi to London on Etihad Airways. My booking reference is VVWLAZ. I have experienced a series of Etihad failures and disappointed by the poor service and quality of otherwise much hyped Etihad Airways. I want this email be forwarded to Etihad’s Managing Director and CEO so that some goodness can come out of this unlikely experience of me and my family for flying with the Etihad; OUR FIRST TIME EXPERIENCE.

Station Manager Mr. Zia at Karachi was absolutely irresponsible and totally ignorant man. I have full texts of my messages to him. He was too irresponsible to clarify simple facts. I’m from Pakistan Military and due to irresponsible conduct of Mr. Zia, I had to pay Rs. 30,000 for urgent PCR tests that were otherwise free as my & my family’s PCR Tests from part of combined military hospital was Negative and FREE for us and authorized by to your website. I respectfully kept asking this irresponsible Mr. Zia and it was most crucial to us; he said he will confirm and he didn’t. I kept reminding him and then he said, he’ll ask his (Etihad Head Office) and that too never happened.

BUT he irresponsibly ignored my repeated requests. I had to change tactics to move this man but he didn’t till the LAST day and then at the last day I had to pay large sum Rs. 30000 to get urgent PCR Tests for me and my family. If Etihad Karachi Station Manager was a bit responsible person, my NEGATIVE PCR Tests from Military hospital would have been accepted and saved us from mental torture of waiting for his response until the Last Day. BUT ZHR never confirmed or negated my repeated requests and kept silent spectator. If he had promised after so many my messages and pursuance, then he is liable to his commitment to confirm me either way; BUT HE FAILED IN HIS DUTY as promised. He was so ignorant that he didn’t even know the COVID-19 PCR Test SOPs of Etihad and I had to tell him about the Military PCR Tests accepted by Etihad, and he said he’ll check with Head-Office, but he never responded. That’s shear NEGLIGENT and NEGLIGENCE, ignorance of own rules and misapplication of the rules...

The bathrooms of KHI-Abu Dhabi and Abu Dhabi-London were stinky and unkept of toilet papers and dirty water on floor. The immigration security guy in Uniform, a tall local man with glasses at Transit security checking was irresponsibly “lying” on his chair and turned 180 away from the screening monitor and chatting with two others alike him. This was awful and disgustingly irresponsible. On the spot, I said what the hell he’s doing on here and my daughter subbed me for saying that. She was obviously fearful of the “circumstances “ that’s what is the abysmal security standards of Etihad’s partners. Entertainment system was totally useless especially from KHI to Abu Dhabi. Most disgusting was the way Etihad chooses to treat Pakistanis by parking the aircraft at far end of the last parking spots and then long Bus transfer to the airport. How shameful behaviours of the discriminatory choices of Etihad, shameful. Will you do this to a flight from Australia or London or Frankfurt? Certainly, NO?

If that is not sufficient then read this: my 30 years old kept extremely rare coin replica that was very precisely packed was found broken at arrival. This is an indescribable painful loss which is priceless. I took it to Colombo Sri Lanka for exhibition in 1992 then held a big exhibition at Karachi in 1990 and then took it to Cherbourg, Normandy, France 🇫🇷 for exhibition in 1998 and I had it since 1989 but I found it broken when I got it AFTER HANDING IT IVER TO THE ETIHAD AIRWAYS. No words can describe the huge loss of my such rare collection. I would ask Etihad to compensate me for doing this irreparable loss that would be the maximum one can get is $ 3500/00. Though it cannot replace my broken priceless collection but it’s all I can get for my monumental loss.

I spent my very valuable time hoping to make a difference and I want my Rs. 30000 useless expenditures for needless duplicate PCR test due to NEGLIGENCE of your Etihad Karachi Station Manager Mar. Zia and reimbursements of Khi-Abu Dhabi and Abu Dhabi to London for aforementioned substandard(s) of Etihad and it’s partners at Abu Dhabi. What would you have done if this whole above saga has had happened to you?!

I invite you to see the airport surveillance videos of our arrival VVLAWZ and disgusting state of affairs of irresponsible and misconducts of security guys in Airport Security uniform and the substandard boarding experience. I standby my all statements and confirm that my experience with Etihad was most disappointing and I’m feeling at loss and dismayed to travel on Etihad and opt for Etihad Airline. This is all based on truthful facts and no malice whatsoever of any sort. I want ANSWERS from you, Etihad for such series of negligent behaviours and misconducts. Please RESPOND and COMPENSATE my losses ASAP and please pull some strings to correct your failures as reported above for the best interests of Etihad Airways and it valued customers. Etihad airways is a great carrier, and it does not deserve to be lowered to such abysmal standards and every admirer of Etihad airways will be saddened to read the above and do their best to remedy and make up the shortcomings to make Etihad great Again. Thank you.

(All pictures are available if desired and sent to Etihad airways for my Complaint number CRM: [protected] and Etihad Airways reference number: [protected], but unable to attach here). Thank you so much.

I mr. Fnu thomas jacob, mrs. Freeda puthenpura yil uthuppan, miss sar ah olive thomas booked the icket from lax to cok with layover and change of flight in jfk and auh. The first leg was operated by jetblue.In my passport there is no surname al my names are entered in given names. But while taking the ticket online from etihad it is entered as jacob as last name thomas and first name. So last name check in staff doesn't al low us to check-ine plane. Etihad customer care staff told there is no problem with name. But me jetblue staff want name tthe o bjetblueed. I called names customer care staff and they told they will update the name me as per jetblues requirement and ijetblueake 2 hrs, then after two hr I agi n called and told them there is only 50 minutes to close the gate they told me if we miss the flight they will arrange another ticket to jfk, auh and cok. But after that, when I c alled customer care they put me on long hold and I didnt get any one to speak. I stayed in the airport for 8 hrs with my little baby with out any food or water. At last I have to arrange another ticket to cok at a high price and have to arrange accomodation. I have to go to immense stress and trauma because of the customer care staff

1) ISSUE OF CANCELLATION: About the orders of DGCA, please refer to key points from my two calls/discussion with Etihad customer service in India

a. First executive tells me, that DGCA orders were up to the end of March 2021 only. On my question of when did the orders for cancellation of my flight came, I got reply “5th April”

b. Second Executive confirms my ticket was canceled on the 4th of April itself, which contradicts the statement of the first executive and at least one person is lying. These are recorded calls so you can verify with your Bangalore customer service team. This confirms the contradictory statements from your staff.

c. I have contacted DGCA Delhi and found no such orders were issued for the April flight.

d. To clarify this point, kindly share the copy of DGCA orders with Etihad.

2) ISSUE OF COMMUNICATION:

a. Your Bangalore customer care Employee and your ground staff at Delhi airport confirmed to me that they did not send any email to email. This proves the authenticity of your statements and possible lies by Etihad. You can check call recordings and I have video recordings of my communication with your ground staff. Also, any email sent to my Gmail address can be confirmed by google by the order of the court as well. Show me the proof.

b. Etihad customer care team claims they tried to contact me about the cancellation on 6th April at my USA number while I was in India, of course, it did not come through.

c. Your Bangalore team claims, they called IndianEagle (As the second number while booking ticket at IndianEagle is of Indian Eagle) but it was unreachable. How come a 24X7 available number can be unreachable? Their availability is fairly good. However, I got no communication from Indian Eagle either. This needs to be sorted between Indian Eagle and Etihad that who is at fault.

3) Continuous Issues:

a. On contacting Customer Relations team of Etihad Abu Dhabi on 9th April by me via IndianEagle staff, I was promised a call back on my Indian number to resolve this issue but no callback.

b. No tickets till May 1st week as a replacement ticket for going back to the USA. And as expected it is a lockdown. To avoid it I had to buy a one-way ticket on Air France, and I had no problems during the flight. Of course, due to last-minute purchase ticket was expensive and so far, I am bearing the cost difference.

4) Loss and Damages:

a. So far, I am only being offered to get a full refund of $573 but that does not cover my financial and time losses due to this incident and terrible service of Etihad customer service and customer relations. Details are shared in point 4(b) below.

b. Please take a note of claim, I am seeking from Etihad:

i. $915 single way new air ticket on Air France due to cancellation and no availability of flight before May 5 on Etihad.

ii. $35 Train Ticket from Chicago to Toledo on 8th April got wasted due to flight cancellation.

iii. $75 Multiple to and fro from Delhi airport to my home.

iv. $5000 for frustration, agony, inconvenience, waste of my time, contradicting statements on reason/date of cancellation, and bodily injuries (Images will be shared with the right people) to my health condition I caused to myself due to lack of communication from Etihad and IndianEagle resulting in this incident.

v. Total of USD 6030.