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reviews & complaints

1 5 1 1 eSuite
eSuite Customer Support Very Poor
0 Resolved
1 Unresolved
0% of 1 complaints were resolved
The company's complaint resolution process is ineffective due to poor customer service skills, lack of training and inefficient handling of complaints. There's no proper protocol, tracking or follow-up, resulting in unresolved complaints and customer dissatisfaction.
0% of 1 complaints were resolved
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3:45 pm EST

eSuite Scam, fraud, cheaters, awful customer service

Simply put, eSuite (division of Internet Access Solutions Ltd.) is a third-tier garbage service;

Almost all objective reviews about eSuite are negative and full of scathing criticisms;

eSuite claims that they will only charge customers a flat fee (eg. $24.99) for monthly internet – this is a deceptive and a COMPLETE LIE;

What eSuite does not advertise is that they will charge a whole lot of extra additional fees to the tune of several hundreds of dollars (ie. activation, deposit, etc);

eSuite does not live up to its commitment of service or customer care;

In the event a technical support or service activation call is placed, they never show up on time or on the specified dates (cancellations without notice is routine at the joke of a pathetic company);

When asked eSuite about service interruptions and poor quality of services, all inquires (including calls for escalation) are ignored;

When canceling services, eSuite does not offer any returns or adjustments;

In this era of social media and internet activism, this fraudulent company and its crooked offerings that never come to fruition will be put on full blast so that other naïve and gullible people don’t fall victim to this scamming company; and

We encourage everyone to initiate formal complaints to all regulatory and consumer watchdog bodies.

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Scott @eSuite
, CA
May 22, 2018 8:49 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Good morning Mr. Messelhi.
We have been trying to reach you since last we spoke on May 14th. Our technical support team have left multiple voicemails and I just sent you an email as well.
Please contact me directly at [protected] ext 230 when you have a chance so we can discuss and arrange a site visit. Thanks in advance and I look forward to speaking with you.

, US
May 14, 2018 12:11 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I have experienced internet disruption and lower speed that E-Suite claims to provide. When I called technical service Today I have reported most of the time I am getting 9.43 speed and not 12 that I am paying for. The answer, I get this is normal. I think this is not acceptable to mislead the customers and provide low quality service. Customer service asked me to talk to a technical service technician to run through some test or you pay for a technician who comes to your home and check the router. It is money grab to providing low quality service. I agree with the other customers about the low quality service E-Suite provides.

Scott @eSuite
, CA
Dec 02, 2016 9:16 am EST
Verified customer This comment was posted by a verified customer. Learn more

We here at eSuite are sorry to hear that you feel this way about our service. We take complaints and any escalations extremely seriously and I would like to discuss your eSuite experience with you personally.
Please contact me directly, Scott McDermid, at [protected] ext 230 so we can review your concerns and feelings.
eSuite prides itself in providing an excellent product and service to all customers while offering a high level of customer service for any interaction.
I look forward to speaking with you regarding this matter.

Is eSuite legit?
eSuite earns 91% level of Trustworthiness

SAFETY NOTICE: ComplaintsBoard has analyzed eSuite and determined that it has perfect credibility and is completely trustworthy, with a legitimacy rating of 91%.

Our scan shows eSuite website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information. has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

However ComplaintsBoard has detected that:
  • While eSuite has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 1 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • There was some difficulty in evaluating or examining the information or data present on the This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
  • We detected that is missing an SSL certificate, which is a cause for concern. Without an SSL certificate, the website may not be taking adequate steps to protect users' sensitive information. This can increase the risk of intercepted data being used for malicious purposes.
  • The website belonging to eSuite has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
Our Verdict: eSuite is highly recommended company, but beware of poor customer service. Their 0% Resolve Complaints rating is a cause for concern. We advise using their services securely and reviewing complaints beforehand.
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