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1.9 124 Reviews

Essence of Argan Complaints Summary

24 Resolved
90 Unresolved
Our verdict: When using services from Essence of Argan with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Essence of Argan reviews & complaints 124

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Newest Essence of Argan reviews & complaints

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A
12:50 am EDT

Essence of Argan Made payment for product on 26th October 2020, still no goods

I have rang the company numerous time and have been told the complaint has been sent to the back office.

AUD$73.00 sent as payment, bank statement copies sent, (as requested by them), still nothing. Order no 2141892

Gives an excellent product a bad name. Just deliver, what's your problem are you just crooks?

Desired outcome: just send what I ordered

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4:31 am EDT
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Essence of Argan Unauthorised transaction

Payment taken off my credit card overnight for 159 AUS what a scam! I want that money refunded! How do I go about it? And has anyone been successful in getting a refund? I contacted them via email and have received no response and no refund.

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T,???
Edmonton, CA
Jun 02, 2022 4:58 pm EDT
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I unsubscibed on the site after doing trial then I was charged for products that were never sent. One for 78.32, 32.91 i want my money back.! I got mybank on it znd even called them myself and it's been 2 months and nothing has been changed.

Pissed customer

S
S
Stacey Goodwin
, US
Aug 09, 2021 10:36 pm EDT

No you are screwed

ComplaintsBoard
R
2:40 am EDT

Essence of Argan My complaint is exactly the same as the one on your website... $160 ripped out of my bank account after purchasing a 3ml sample!!

I supposedly purchased this product [30th March] as a sample and understood that if I was impressed with it could order more. Have just checked my bank statement and there is no sign of a purchase from you on that date but on the 15th April you withdrew $160.60!
I have just been told by one of your staff that if I did not cancel the order by the 14th I would be slugged that amount. This is absolute [censored]. What is means is it took over a week to get here and I have a few days to try it out!
Fair crack of the whip. You know what this is? This is slick American Marketing at its very worst and it is a classic example of why your reputation is what it is. Is Donald Trump behind this because that's the sort of stunt he would pull. God help you when you have an idiot like him as your President.
My bank is going to go into bat for me on this because what you have done is is totally immoral and wrong. And yes, I would like a refund... please.
Richard Booth
Perth
Western Australia

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Connie Chetwynd
Middleton, Nova Scotia, CA
Jul 11, 2021 4:41 pm EDT
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As I said, total scam.

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Trinity Fox
, US
Jul 07, 2021 8:24 am EDT

I thought it sounded to good to be true ! This is called fraudulent and misleading.. you should get your money back with an apology from this so called company! There is an office in Australia you could ring .. good luck Richard Booth

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11:38 pm EDT
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Essence of Argan Unauthorized credit card charges.

I read an article about Annabel Langhein re her leaving cooking and moving into selling Essence of Argan. I ordered one bottle as a trial. I did not order any more. I have been charged $159.86 on January 14th. I rang +64 [protected] and said no more please. A bottle had been sent. I had not had an email from the company to see if I wanted a regular order.
The person said I would be taken off the customer list.
On the 4th of Feb. $175.60 was taken from my credit card.
I do not want this product and I do not want to lose more money.

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10:35 pm EST
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Essence of Argan Essence of argan "free trial" is a scam scam scam

Nothing in life comes free. Even a 60-something former university professor, like me, learned THAT lesson the HARD WAY.
In spring of 2018, following my 14 hour double eye surgery for Lyme Tick Eye disease, which left me blind for 29 months until 3 wonderful neuro-ophthamologic surgeons flew to Toronto to perform my surgery to return some of my sight, I got an email inviting me to participate in a limited, free trial of a face/eye creme called Essense of Argan. Turns out, there was a shipping fee, and the product was purportedly endorsed by long-time local CityTV Tornto talk show host, Marilyn Denis, so paid the $8 shipping fee to a Toronto address, thinking nothing of it.
The very small, white jar of creme arrived about a month later. I actually really like he creme. It helped heal the wrinkles and scars around my eyes after my surgery, marks which are virtually gone now, 2 years later. However, two weeks after the creme arrived, ANOTHER jar arrived in the mail, which I did NOT request. Heck, I barely made a dent in the first jar. A month after that, a THIRD jar arrived, and on a hunch, I looked at my VISA balance, and I had been ROBBED of $154.41 THREE TIMES! I absolutely did NOT authorize those withdrawals, and despite only having half my vision at the time, I make numerous attempts to reach the company, to NO avail.
A few days later, the Fraud Squad for my credit card company called me to say they had identified some "unusual activity" on my VISA card, and it turned out not only was the proprietor of Essense of Argan creme ripping me off, but my credit card info had been sold to ANOTHER individual who maxxed out my card, buying multiple orders of high-end meal deliveries! The bank KNEW I was living on a $700 a month allowance, and that the purchases were WAY out of my ability to afford these kind of purchases, so they immediately cancelled my VISA card (which was a hardship on me when a few days later I was hospitalized, and had to pay for a prescription with a credit card, but no longer had a valid one, and the new card didn't arrived until 4 weeks later! By that time, I was in dreadful arrears in my utility bills, and I couldn't fill my eye med prescriptions, nor buy food. I eventually got a new VISA card, but here I am, 22 months later, and I've only JUST paid off all the debt I accumulated, NO THANKS to the ESSENSE OF ARGAN SCAM!
It's small consolation to know that thousands of women around the world were taken advantage of by the SAME SCAM. And in every case, in every country, this product was PURPORTEDLY endorsed by that country or state's most famous female morning show host.
What a brilliant crime.
VANITY, THY NAME IS WOMAN!
Rosemary, from Toronto, Ontario.

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A
1:04 am EST

Essence of Argan I am complaining about payments withdrawn from my account and financial difficulty it has caused.

In December 2019 I read online sample argan oil. I applied online believing i was only paying for samples and shipping.
I received the samples in January 2020. Thank you.

27 December 2019 $13.21 was deducted from my visa account i believe for the shipment and samples.

I do not recall requesting further products but the following amounts have been deducted from my visa account.

15 January 2020 $90.69 was deducted from my visa account
21 January 2020 $160.17 was deducted from my visa account

I have not received any products for the above withdrawals from my account.

This amount is currently pending in my account
13 February 2020 $103.23 is pending in my visa account

I do not wish to receive any products but i do wish to be reimbursed for the amounts withdrawn from my account:
$ 90.69
$160.17

And i would expect that the $103.23 pending be cancelled from your sevice.

I am very upset and angry that such amounts have been withdrawn from my account. It has put me in financial difficulty as i only live on a very small income.
I thought i could pay a one off for shipping for samples that would make me feel better about myself and to give myself a very rare treat.
Unfortunately it has caused me a lot of pain and unnesassary anxiety.

If it is not possible to refund the payments already paid, then I ask that the $103.23 be cancelled for payment.

This is the information in my account for today Thursday 13 February 20202
Today
AAA-Argan
Pending
-103.23
Thursday 13 February AAA-Argan pending Debit of 103.23 Running balance of 272.37 button expanded
The organisation you've paid hasn't processed this payment yet or has put a temporary hold on the amount. This usually clears within 2-3 business days. Learn more
To query this transaction while it's pending, please contact the organisation directly.

The following are transactions from my visa account:
21 Jan 2020
creamy-arga [protected]
-160.17
Tuesday 21 January creamy-arga [protected] [protected], https://crea, [protected] Debit of 160.17 Running balance of -314.85 button expanded
Eftpos payment at 10:51 am
FromANNE [protected]
[protected] https://crea [protected]

15 Jan 2020
Antiaging-Serum.Com
-90.69
Wednesday 15 January Antiaging-Serum.Com [protected], [protected], [protected] Debit of 90.69 Running balance of -392.53 button expanded
Eftpos payment at 7:50 pm
FromANNE [protected]
[protected] [protected] [protected]

I thank you for your attention to this matter.
Anne Ashford
Taumarunui
New Zealand

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4:05 am EDT
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Essence of Argan Being charged for it.

I bought my argon oil, and then was charged to my account. I just had brain surgery for secondary tumour in my brainstem, and I just didn't have any idea how my money disappeared. No idea how or why, but it was withdrawn from my account and I don't know how? I'm very unimpressed by this and hope this will be refunded to me.

Any advice would be appreciated,

Catherine Hulse

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Update by Mynameishtax
Oct 29, 2019 3:57 am EDT

Without my authority my card was charged!

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2:49 am EDT

Essence of Argan Essence of argan

I just purchased the Essence Argan for free & only pay for postage which was for $8.45 & when I looked up my statement you have charged me $12.23 & also charged me $11.42 for the wrinkle reducer which should have been $7.69 . Why didn't it tell me that it wasn't Australian dollars at the check out cause I wouldn't off bought it. Order numbers are 1291387, 1291387. Sue Hellmund email: [protected]@bigpond.com

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K
11:52 pm EDT

Essence of Argan Customer service essence of argan

I purchased a sample of Skin Lifter-Idro and a sample of Ecocertified -arganoil from an advertisement i saw on facebook prices being $12.46 Skinlifter and $27.44 for the .ecocertified-Arganoil 8/7/2019.
On the 24/07/2019 when checking my Visa i saw that an amount had been put on my Visa $176.57 and $155.90 for the purchase of Ecocertified- Arganoil and Skinlifter-Idro.
I did not order this and they had no right to put this on my Visa.
I would like my money to be returned to me by bank cheque and posted to my home address.
I am a pensioner and live on limited money and in no way would i have order this.

Contact details
Mrs Karen Field
14 Sheriff Place
Randwick Park
Auckland
New Zealand

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3:13 pm EDT
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Essence of Argan Eye cream for lines

I received the first bottle and it has only been about a month and I got another unnecessary. Money has easily been taken by them for the 2nd order that I never authorized! This is robbery, and it better be returned to me. This is NOT a way Canada does business that I have ever seen.
If you want to serve Canadians, be truthful and keep your hands off our cash! sheila dolmage, sault ste. marie, ontario

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Mic Smith
, US
Sep 03, 2019 8:34 am EDT

same incident happened here.. i saw transaction in my bank, I called their customer service then i've realized and admitted it is my fault not reading those fine lines stating that "i am authorizing their company to deduct the regular amount if i failed to comply with their so called policy. lesson learned on my part to read first before clicking the "ok" button. but I like the oil product

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11:12 pm EDT
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Essence of Argan Hilary barry advertisement on facebook

I received my free trial of essence of argan oil in april 2019 paid post and packaging
Have received no other bottles so thought that was it. But now it seems I have been charged the following;
20th April 2019 - $154.70 - no essence of argan oil received
6th May 2019 - 167.83 - no essence of argan oil received
5th June 2019 - $168.42 - no essence of argan oil received
As I only wanted the free trial i did not realise I was being debited monthly without my knowledge for products I have not received or I would have been in touch with you sooner
I would like a Refund for april may and june total cost $490.95
I would also like an e mail to say this has been received and any follow up would be appreciated. My email as follows - grace smith.[protected]@gmail.com
Thank you I will await your reply

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12:31 am EDT

Essence of Argan Refund after returning product

Back in December I purchased what I thought was a free trail only to find that in January I was charged for these products.

On 10 January 2019 I phoned and cancelled the orders and paid $15.03 x 2 for these unopened products to be returned by courier and was told once the products were received they would credit my account.

The following phone calls took place:

25th February was told that the product had been received and that I would receive a refund in 12-14 days.

2nd April they apologised and said I would receive the refund in 5-7 days.

15 April they apologised again and said I would receive the refund in 3-4 days.

4th May they tell me they are unable to refund me any money as the gateway has closed for this account and am told all they can do is offer me a free gift.

I find this absolutely ludicrous that this company is unable to give me a refund. This company is obviously scamming hundreds of customers. They got me for $157.58 & $175.77 NZ!

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11:57 pm EDT
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Essence of Argan Unauthorized credit card charges

The free trial was on Facebook endorsed by New Zealand's own Rachel Hunter. I signed up for a free trial. I gave my bank card details to pay for post and packaging. I didn't ask for a free trial of eye cream as I didn't need eye cream. Two bottles of Argan oil arrived on my doorstep weeks apart along with eye cream. I didn't order this so I rang the company. I managed to get a hold of a women in Australia. I told her in February I didn't ask for these bottles to be sent. She said she would cancel my order. I was scammed for up to $1000. I have tried to ring them again but no reply.

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4:26 pm EDT

Essence of Argan Essence of argan

Order Number: 1011384 {gateway_specific_html}
Ordered On: 5/3/2019 11:41:17 AM

On 20/4 I ordered a free trial of a 30 ml Essence Of Argan oil. However the website added two further products which weren't ordered. I didn't receive any confirmation of order but my card was charged for thre product.

While I immediately locked the card, when the products arrived I assumed it was authentic I unlocked the card.

Today the above ordered was made in my name and NZ$160 was charged to me. The invoice came in my name and the company is showing as

LIFE STYLE ADVANTAGE LTD.
Level 2, Regional Business Centre
University Heights
Msida MSD 1751, Malta

I have put a fraud charge in via my bank.

Can you please please to sort out and reimburse me for fraud charges taken.

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5:35 am EDT

Essence of Argan Customer service

I received a free sample last month and got an e-mail today saying that I subscribe monthly on this product, wich cost me 120! Euros. This is a scam... taking advantage of old people, that might not understand the language or internet for that matter all that well... when I called customer service and asked if I can cancel my subscribtion, and return the products, I was told that I could do that, but it would cost me another 40 american dollars... this is just ridiculous

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12:47 pm EDT

Essence of Argan Such a perfect product!!

Essence of argan! What a lovely product i've tried. It does its purpose, no more dark circles under my eyes - no more zombie look ; it even moisturized my skin without the greasy feeling effect and it even helps me achieve that glowing skin. I am very grateful with the company for giving me a lifetime discount of 70% and gets my anti wrinkle cream every month for only $29.99, best deal I got this year!

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luz minda
, US
Apr 22, 2019 2:41 pm EDT

Agran oil is one of the best product i ever used, no side effects and very effective.. it helps my skin moisturized and looks healthier. i will fall in-love with is product forever.

ComplaintsBoard
M
9:58 pm EDT

Essence of Argan Unauthorised payment

I have been charged $172.83 on the 17/0402019 for essence of Argan oil that I have not requested or require.
I requested the 30ml free try product that I received, but did not want any more.
I have spoken to the fraud section of my bank who advised making contact to request re-imbursement of the $172.83 back into my bank account, which I am now doing; if I do not receive it, the bank fraud division will investigate further, and I will also report this to the police as theft
My reference number is:
974045
Please respond to this complaint within 24hrs
Michelle Griffiths
New Zealand

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10:58 pm EDT
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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
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Essence of Argan has left an official reply on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Essence of Argan - Argan oil free sample

I have posted this on productreview dot com dot au. Scam artist now operating internationally. Just look at the prices charged to my bank account. Argan oil channel 7 scam revealed Published 2 hours ago Was scammed by seeing a facebook message that [name removed] and [name removed], two presenters from channel 7 tv australia were leaving to concentrate on...

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4:31 pm EDT

Essence of Argan Unauthorized credit card charges

Good morning,

I have tried to contact them over the phone and email but am disappointed in the service received.

My mother in law purchased this product and we are disappointed by the way that they have treated their consumer.
they offered a free trial, just pay shipping so they purchased the product in good faith with the intention of purchasing if they liked it.
The product didn't arrive til 10 days later and she was unaware that there was a 14 day trial tied to the terms.
Upon looking at an email their fine fine fine print stated they will be charged monthly of $154.17 automatically via credit card.
Nowhere did I see that you must contact the company within 14 days that she would then have to pay the full price equating to $154.17 for this product she already received.

This feels like a scam and I am heavily disappointed. She has contacted them and although they have offered her a 40% discount, she did not agree to these terms, she felt backed in to a corner and is a vulnerable consumer who wasn't sure how to manage the situation.
I am aware they are not bound by the consumer guarantees act in New Zealand, however they have taken advantage of a Consumer who believed in good faith she was receiving a product from you for the price of shipping and handling and was not entering in to a contract. I am aware they have provided her with a 40% discount, however I also know that they have provided other consumers who are disappointed with larger refunds for the same product so there is no precedent.

I believe in good faith, they should be providing her with the full refund of this product.
She did not receive this until the 4th March, meaning she had already missed out on 10 days of her trial. She has only used the product once and we will happily send the product back to them if they can honor this agreement and provide her the remainder of her refund (the remaining 60%)

Her order number is
[removed]

Please contact me on [protected]@live.com

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6:00 am EDT

Essence of Argan Essence of argan and idrotherapy

I took advantage from your trial offer and after few days of receiving the products I got direct debits on my credit card I checked back your emails to retrieve the phone numbers and find out about your terms and conditions I called the company to return the products back for a refund they advised me to keep the products and get 70% back, I agreed since I was curious to try the products, actually the products are amazing I called back and subscribed to receive the products every two months, you need to put the terms and conditions up front because the products are worth trying.. I love them

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Essence of Argan Customer Reviews Overview

Essence of Argan is a popular brand that offers a range of skincare and haircare products made from pure argan oil. The brand has received numerous positive reviews from customers who have experienced the benefits of using their products.

One of the most significant advantages of Essence of Argan products is their ability to nourish and hydrate the skin and hair. Many customers have reported that their skin feels softer, smoother, and more radiant after using these products. Additionally, the brand's haircare products are known to improve hair texture and reduce frizz, leaving hair looking healthier and more manageable.

Another positive aspect of Essence of Argan is the quality of their products. The brand uses only pure, organic argan oil sourced from Morocco, ensuring that their products are free from harmful chemicals and additives. This commitment to quality has earned the brand a loyal following of customers who trust their products to deliver results.

In addition to their high-quality products, Essence of Argan is also known for their excellent customer service. Many customers have praised the brand for their fast shipping, easy ordering process, and responsive customer support team.

Overall, Essence of Argan is a brand that has earned a reputation for delivering high-quality skincare and haircare products that are both effective and safe. With a range of products to choose from and a commitment to customer satisfaction, it's no wonder that so many people have had positive experiences with this brand.
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Contact Essence of Argan customer service

Phone numbers

1800 058 430 +1 (305) 859-4493 More phone numbers

Website

essenceofargan.com

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