eShakti
reviews and complaints

As someone who appreciates the beauty of custom clothing, I must say that my experience with eShakti.com has been nothing short of exceptional. From the moment I placed my order, I felt like a valued customer. The attention to detail in the customization options truly impressed me. The quality of the clothing exceeded my expectations, and the fit was perfect. Each piece felt like a work of art tailored just for me. The compliments I received whenever I wore my eShakti outfits made me feel truly special. I can confidently say that eShakti is a gem in the world of personalized fashion. If you're looking for elegant, well-fitted clothing that reflects your unique style, eShakti.com is the place to be!

EShakti is my now go-to for clothing - from casual to formal and everything in between. I purchased a gorgeous dress 12 months ago (Easter 2020) to wear to our daughter's wedding... unfortunately due to the pandemic the wedding had several postponements until Easter 2021.
The dress fitted perfectly. The material was exquisite. It was the perfect style for a 30 deg celsius day and evening.
Since my first purchase, I've purchased other items - both casual and dressy. All great quality and arrived within stated times - sometimes even earlier. I love that I can have items made to measure and have the opportunity to personalise styles through eShakti's customisation process online - I can actually see what items will look like with alterations.
Great work eShakti team!

I absolutely LOVE my dresses from eShakti! When I first found out about this site from a "banner ad," I spent hours on it looking at different dresses and enjoying the customization feature. Even though I chose the standard size option (1X-16W), the dresses I received fit me like a glove! Each dress I ordered was of very good quality relative to fabric and workmanship and looked as I'd anticipated. And to top everything off, I received my dresses 10 calendar days after placing my order! I think this is a good turnaround time, considering the dresses came all the way from India! I am a very happy customer and I will definitely be ordering from eShakti again. In fact, eShakti will now be my "go to" online dress shop and I've shared this site with all of my girlfriends who shop online!

I always enjoy shopping at eShakti! There was a bit of trouble with my last dress. When they made it, they ironed the neckline down and since it was pressed well, they forgot to sew it down. So, when I washed it, the interfacing kept popping out. It was unwearable. Luckily, I have a sewing machine, but I wrote them so they would know there was a problem. They said if I wanted to finish it myself, they would give me a credit for part of the price. I agreed and ended up getting this new dress very inexpensively. I have bought, probably thirty dresses or more from eShakti and have only had minor issues with three dresses, and one that they had to replace (the embroidery was missing.) Eshaki is a very special place and they do wonders from just your measurements! I am not easy to fit, but they do a great job, every time!

This company goes above and beyond to gain customer satisfaction and loyalty. I've been shopping with them for years now and they deliver consistently high quality, flattering clothing in diverse styles and sizes. In those rare times that something isn't quite right, they make the return process easy.

Every package is delivered with well wrapped items and a personal note stating who made and inspected your items.

Furthermore, they have dedicated service representatives, who care about you. (Gina has been my service person for years now and she is wonderful!)

I wish every company I dealt with treated me with the respect and concern for my welfare as Eshakti does. I tell everyone I know (or who compliments my dresses) about Eshakti. I hope you try it and have as great an experience as I always do!

Elizabeth Hogan
St. Louis'
Missouri, USA

I have purchased about 10 dresses and 2 tops from Eshakti... they are simply my favorite dresses, hands down. I especially love the knit dresses. I am a wearer of vintage clothing, and I can make the dresses the length I love (mid-calf) and also sleeve length (I have a HORROR of 3/4 length sleeves, so I adore the longer length, regardless of season). Also POCKETS. I have a mixed-media dress- knit on top, poplin skirt, in solid red, that is an absolute showstopper, every time I wear it.
The only time I've ever had to send anything back was when I ordered a woven dress, and the biceps were too tight, and no give in the fabric. I wish they would do a "blouson sleeve" or "bishop sleeve" option, so I could start buying those types of dresses again!
Customer service from Eshakti has been terrific. If I've ever had an issue, it's taken care of immediately. I can't rate them highly enough!

Although getting my correct measurements in the first couple of things I ordered from eShakti, everything has been spot on. I love how you can change the neck, sleeves and length of a dress instead of being "stuck" with the way it's shown in the picture. The fabric quality as well as the stitching has been over the top. I especially love the fact that most, if not all of the dresses and tops have a bra keeper. There is only one other company who does something like this and it makes things oh so nice instead of worrying whether your bra strap is showing or going to fall in the middle of say, a solo or some other special moment.
The people at EShakti have been over the top as far as talking to them on the phone. I had one dress which I had a situation with and unfortunately it was discontinued and couldn't be remade, but that is the only issue that I have seriously had in the several years that I've been dealing with them.

I live in a small town quite far from bigger centres where one can maybe find fitting apparel for every occasion. And I am a big woman. Eshakti is the answer to all of my problems. I can choose the style that I really like to wear and not the "only dress I find in a shop that fits". They are well made, confortable, and I only once so far was not completely satisfied with a piece (and I bought several) but mainly because of how it looked on me (so, my poor choice).
I've been asked by friends and once even by a random big woman who lives in the neighbourhood where do I buy my clothes cause they really look good on me. The one lady stopped me on my way home, told me she's seen me around a couple of times and always wondered where do I get all my clothes cause she thought they were beautiful and fit me really well for my measures. Of course I made good advertising for E-Shakti to her.
I can only suggest E-shakti to anywone, keep up the good work!

I frankly never encountered a company like eShakti before - you choose an item and then you can itemize the length, the sleeves, the cleavage and so on... how many times have we seen something we liked in the catalog just wishing for one variable to be different? So I really enjoyed their customization feature. The customer service is also like I have never seen before. I thought one dress came in a bit longer than pictured, but it wasn't a big deal - I still liked it and was planning to keep it. However, once I mentioned that picture discrepancy, they remade the entire item for me despite my protests that it's not necessary. The company's response was "we want to ensure our customer has the best outfit with perfect fit". So I am truly impressed. My only suggestion would be - despite being happy to find a few unique dresses on their site, I would recommend adding more 'traditional-looking' simpler 'lighter' clothing products to choose from. With all that said - I'm definitely a fan.

Easy to navigate site, quick loads, no page delays, most important is your domestic CSR and easy to reach and talk too. Companies that are unavailable and off shore do not get my business. Couple ordering suggestions. 1. expand your custom size chart drop down boxes to include a blank space for 1/4" and 1/2" sizing. You would be surprised how a little size difference matters to fit. 2. Mini length? When you order it does not say what you consider a mini length? Do you have a formula and subtract 6" from the knee length? Be nice to explain that so we can judge if we need to add a custom size note if we wear ours shorter or longer. I put in a note to leave me 2" of fabric in the hem in case I need to let my out. I especially and primarily chose your site to buy from because you have true custom order dresses. I am a shemale with 18" shoulders and like that you can make me dresses that fit properly. Many on line cross dresser or trans websites that offer "custom cloths" are not selling real custom sized dresses. They seem to have items for women and are trying to pass them off as male pattern cut items. But when you put a measuring tape to them to check you find out the shoulders are 14" wide for a girl. I appreciate your companies honest product presentations. I refer your site to anyone I meet that asks me where I got my dress. I am happy to tell them about you. Your remake option takes all the stress out of ordering too. Your customer service phone people are always helpful and friendly.

EShakti offers great products and customization options for challenging sizes, but be cautious if you don't reside in ***. The website mentioned free returns, but this only applies to items shipped within the . Unfortunately, my customized order didn't fit well, and when I tried to return it, I had to cover the cost of return postage and also incurred expenses for customizing fees, duties, and foreign exchange. In the end, I ended up losing a significant amount of money.

I've ordered several items, and they were certainly closer to fitting than what I'd find on the rack in stores (I'm tall). I'm a big fan of the things that fit me and wear them regularly.However, there are a few problems:1. You will never receive an email reply from customer service. I've sent probably a dozen and never had a reply to any. The only way to reach customer service is to call right when they open. 2. I requested remakes on a few items. Half were remade properly. The others (requested larger through the shoulders) actually came smaller than the originals, and were delayed for more than a month. No one could give me a reason why. I never received one remake where an unfortunately placed color splotch looked like I'd wet myself.3. I ordered three items from their overstocks items that others had ordered and returned. Two of the three were different sizes than I ordered, and of course didn't fit.4. I returned the incorrectly sized overstock items, the incorrectly sized remakes, and the original color-blotch item in two boxes in early June. It's now August 1 and I've been credited for nothing. Because I used their return labels, which of course aren't traceable, I have no proof of return.Overall, I think your success with eShakti will depend on your threshold for risk.

I have ordered many items over the past year or so from this company. I kept some that fit, returned some that did not, and gave others to my sister, who would fit into them better than I - on a few items where the fit was off for me but I didn't want to return them. I have tried to learn how to communicate what I want with them and have had more success. However, I had an order in my cart, but did not place the order that day. The next day I logged in with another email address, unknowingly. That account was set up in error, but I never ordered under that email address, as my measurements aren't in there. I noticed when I placed the items in the cart on that account, they were cheaper and free shipping was available. Not on the account I have been using. The original account had a referral coupon available. Are they trying to offset my coupon by charging me more? I would consider myself a good customer. I have purchased items for myself and referred 6 different people, all of whom I purchased items for during the holidays. Why would they be charging different prices to different people, and more to someone like me? I wrote to ask them about this, but of course, heard nothing back. This is SO shady to me. It makes me wonder what other shady policies are in place. I'm not convinced this is an ethical or transparent company. There are several pieces in my wardrobe I REALLY like and appreciate from them. You may want to try them out. However, know that there is a learning curve to ordering from them. And you might want to manage logging into their website in different ways. I think that's unfortunate, but true.

I have only ordered masks, I have not ordered custom clothes. My order was at the very beginning of the pandemic and took about a month to receive. Customer service kept me informed, refunded me on masks that were no longer available, did not change my free shipping tier. The masks are comfortable and have lasted through many washings. I am very pleased with the company and will continue to order from them.

I placed an order on April 23, ***. I received the order on May 5, 2022 and requested a refund. I printed a refund label through their online process. eShakti confirmed the return of the product to their warehouse on June 21, 2022 through email. They sent me a message with the list of items I returned along with my order details. They mentioned that my refund will be processed within 21 business days from the date they received my returns at their facility. I sent a follow-up email on July 9, 2022 stating that I had not received my refund. I received a response on July 19, 2022 apologizing for the delay in processing the refund. They mentioned that they were facing an issue in processing refunds and their technical team was working to resolve it. They assured me that they would send me an email confirmation as soon as the refund is initiated. However, I still have not received a refund, nor a response to my follow-up email on July 30, 2022. I would like a refund for the full amount paid on my return, which was $94.95.

On September 1st, I placed order #*** and on September 4th, I placed order #***. I received both orders on September 17th and immediately requested a return because the clothes didn't fit well, didn't match the pictures, and had a strong unpleasant smell. I sent the clothes back on September 18th, but after a month, I didn't receive any notification or refund. In mid-October, I called customer service and they confirmed that they received the returned clothes on October 6th. The representative told me that I would receive my refund within a maximum of 21 days for both orders, totaling $232.33 ($66.08 & $166.25). However, it is now October 30th and I still haven't received my money. I haven't received any email confirming the return or stating that a refund is on its way, even though they promised to send notifications when I requested the return. The representative also mentioned that she could see the returns in their warehouse since October 6th. When I check my online account, there is no acknowledgment of the returned items. I'm starting to worry that this company is not trustworthy. I would like a refund of $232.33 to the account I used for the purchase as soon as possible. My money has been held by them for over a month and a half.

I bought a dress from eshakti with the knowledge that it has free return postage. When it arrived and I needed to return it the company then stated that it now doesn't provide free return postage to Australia. After an email or 2 they said they would pay the postage. When i posted it I paid for tracking and signature on delivery. According to tracking it arrived on December 11th . I contacted the company to find out when I could expect the refund and they said it hadn't arrived! I sent all the screen shots of delivery and receipt and suddenly thay won't reply to any emails. I send one every couple of days.

Order number:1952238

Date of the order: 31st August 2023

In spite of countless emails and phone calls to follow up on the order, the customer service has been irresponsive. I live in Singapore and have to stay up late to reach them, and after all the effort I can only receive an automated message on the phone.

I am deeply disappointed in their service, and worried about my order

I have tried to email this company 3 times regarding my order that was 75.90. They have not responded to my emails (except an automated one that says I will get an email back within 3 days) and their phone number is disconnected. I want to know what is going on with my dress or I want my money back. My order number is 1918316. The status of my order has not changed since I put the order in.

On 5/20/23 I purchased two items (order # 1907424) totaling $118.89. The website states please allow 13-19 days for the items to get to you. The order page shows that neither of my items have gone to production as of today 5/30/23. I reached out by email twice. Once to check on the production status and the other to ask for a full refund. I have received no response. The overall experience has been very disappointing.

I spent $400 buying stuff from their website and it's been over 20 days and I still haven't received my order. My order was supposed to be delivered on 10/04/2023 but there's no update on my portal also as to if there is a delay.

Tried multiple times to get some update by sending them messages or calling them up, but either they don't pick up the customer service number or they don't revert back to your emails. This company just knows how to fleece money from customers but not get back.

One month later I have not received my 3 items. Trying to correspond and get answers is pretty much a hit and miss. I requested a full refund which I did not get. I have lost $$ and items. Extremely disappointed. Items were held in Dehli for over 2 weeks 'because of a holiday' and were never posted. Never again. I have done a 180 turn. Absolute love to absolute hate.

I loved the dresses I purchased from eShakti, until I got an email from DHL telling me that I owed import duties. Having already checked on the eShakti web site, I felt confident that this would not be an issue as eShakti say on their website that duties and taxes are already been paid. I am now being harassed by DHL for not paying and eShakti are not resolving the situation. Apparently, it is my responsibility. eShakti need to contact DHL to resolve this issue Reference: Customer Num: [protected] Invoice: AVI5759120

UK VAT
VAT of 20% on the order value is applicable on all products.

When you place an order on eShakti for delivery to UK, you agree to pay the above taxes levied by the UK government, except where fees are noted as waived. You'll be charged for these fees as a part of your order, and they'll appear on your invoice. eShakti will then pay all customs and duties fees and taxes on your behalf to UK customs through our shipping courier. This ensures a smooth delivery process so that you don't have to pay these fees prior to being able to receive your order

Can't say I was always satisfied with their service and items. Sometimes they were good, sometimes not, but most of the time there was nothing serious enough.
I ordered a dress from them and was said it would arrive approx. within 3 weeks. Well looked like there was nothing bad about it and I paid for my order.
Long story short: nothing has arrived yet. I don't want to tell you how I fought with their CS to clarify this situation, obviously, they are too stupid to help people. So now I'm trying to understand how to return my money.
And now there's my warning: never mess with these scammers. They will take your money and won't provide anything but a headache.
In general - stay away!

I bought a dress from this site eShakti and two weeks after I paid I decided to contact eShakti about my order status. I had no idea was my order shipped or not, because I did not receive any confirmations.
Their customer service rep said that order was shipped and promised I'll be given all the necessary confirmations later.
Next time when I contacted them (17 days later) they said the exact same thing! I'm still waiting for my order and something tells me that I'll never receive it. Anyway, I will not buy from eShakti ever again, this company has very poor service and they are highly unprofessional.

I have purchased a dress from www.eshakti.com for $60 and did not receive it. When I contacted customer service and asked about my order status they said that according to their information I did not make any orders!
They said that I was mistaken and that they never took my money! These people are true liars and scammers! I made an order here, paid for it and even received a confirmation message. I will not buy from them again and will make sure to tell everyone I know about my terrible experience with eShakti!

I ordered a skirt from Eshakti. I was so excited to receive my skirt, but unfortunately it didn't fit. I had to return it. Instead of getting a prepaid label, like usual, I had to go to the post office to pay for my own shipping back. Then when they received my skirt back, they then deducted the original shipping...so to sum it up, I had to pay them the original $11.95 plus $8.75 to ship a skirt back to them that I was not going to keep. I'm sorry spending $20 to ship something back? It doesn't make sense for them to deduct the original amount of shipping, I paid for that to get to me. I will not be ordering anything from them again. I really hope that whoever is reading this will take this warning, do not buy from them. I called their customer service about them deducting so much from the skirt and they said that they couldn't do anything about it, and that the prepaid label thing, they were working on, but again couldn't do anything about it. I guess they don't want to keep their customers.

I ordered clothing on 5/12/12 and was charge the next day.

A few days later they sent me a message saying my order would be shipped late due to higher than average order levels. The email said they would be applying a discount to my order, which would be sent within ten days.

Last week I started trying to reach them - by email "[protected]@eshakti.com", their customer feedback tool on the website, and through leaving messages at the listed phone number. I've even resorted to trying to get a response off Facebook.

On my account on their website, it shows my order as "not shipped" but doesn't give any further information.

If anyone knows of a way to gain a response from their customer service to get an update or how to get a refund, please let me know.

This company's customer service is a joke! After ordering a dress through them (which I never received) they had the nerve to charge me for the merchandise. When I talked to someone from customer service in India they said the merchandise had been shipped and refused to do anything about the fact that I didn't receive it. They said it was totally up to UPS. When talking with UPS they said that in order to get a reembursement the inquiry had to go through the shipper. Now I'm stuck. I will never order from this company again!