Equifax Information Services

I received a letter from radiology regional center stating that there was a potential breach of my medical records. To provide assistance in protecting this information, I received a 1 year subscription to equifax credit watch silver. I signed up for this service and selected the option to print out my credit report. Unfortunately, when I went to retrieve the report from my printer, I had run out of ink. As a result, the report was illegible. On the letter from radiology regional center, it states that I can print out only one copy of my equifax credit report. I contacted equifax to explain my situation and to ask for permission to print another copy.

The customer service that I received was deplorable! No one knew how to answer this simple question. I was transferred 7 times and was cut off one time and had to call back. Each time that I was transferred, I had to wait several minutes to be connected to another representative. I finally got a representative who provided steps so I could print out another report. After hanging up, I followed his steps to print out the report. However, the steps given to me by this representative were incorrect. As a result, I had to call equifax back again, go through all the automated steps and transfers to speak to a representative who was finally able to help me.

My simple request to this company for permission to print out another credit report took over 2 hours to be resolved! As a result, I now have real concerns about the integrity of this company that has access to all my personal and credit information.

My Equifax credit reports contains completely inaccurate information including wrong social security, wrong date of birth, wrong address, over 40 credit cards that are not mine, mortgages that are not mine. I have attempted to contact Equifax for the past 8 months to have all this information corrected. The only form of contact is via postal mail. After making my case with the company via a letter, they asked me to submit documentations verifying my documentation. I have sent the company my drivers license, my U.S. passport, birth certificate, social security card, etc. I have sent the company every piece of identification documents that are available and the company has made no efforts in correcting the information. These documents were sent at least 4 times with certified mail from the U.S. Postal Office to ensure the company receives them. The only letter I have received from Equifax in response to my claim was that Equifax is not able to identify who I am.

As a result, my credit has been reduced from 750+ to 400, below sub-prime. My credit card limits have been reduced to laughable levels. My salary is well above six figures and my credit has always been maintained pristine. Currently, due to the mistakes of Equifax and inability to fix their mistakes, I cannot even get a loan for a car, let alone apply for a mortgage.

If it is possible, please help me fight Equifax. I am willing to supply any documentation necessary to further my cause and reach a solution.

Also, TransUnion and Experian (the other two major credit reporting companies) have the most update and accurate information containing my history and identity. My credit score with these two companies is above 750, so it seem it's only Equifax that has been unable to perform efficiently.