Menu
Epic Deal Shop
Epic Deal Shop Customer Service Phone, Email, Contacts

Epic Deal Shop
reviews & complaints

www.epicdealshop.com
www.epicdealshop.com

Learn how the rating is calculated

1.0 56 Reviews

Epic Deal Shop Complaints Summary

0 Resolved
56 Unresolved
Our verdict: Engaging with Epic Deal Shop at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
Verified
The authenticity of the customer service contact information for Epic Deal Shop has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Epic Deal Shop. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Epic Deal Shop reviews & complaints 56

Sort by:

Newest Epic Deal Shop reviews & complaints

ComplaintsBoard
T
1:38 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Epic Deal Shop My refund

The website never mentioned a raffle or that it cost to enter the raffle. When I read the reviews no one ever spoke about a raffle. I made the order on 6/22/2023 and I would appreciate a refund. Who in their right mind would pay to enter a raffle. My order number is 680212. I spoke with someone and I asked him could I speak with a supervisor and he told me that it wouldn't be possible because they don't speak to customers. This is so wrong.

Desired outcome: I only want my $7.99 back

Read full review of Epic Deal Shop and 1 comment
Hide full review
1 comment
Add a comment
J
J
Jessica Soule
, US
Aug 24, 2023 1:16 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

This happened to me with a DeWalt power station. I thought I was buying it and it wasn't it was entering the sweepstakes. So I emailed them and got a customer service number which is [protected] and I explained to them that I thought I was getting it and not entering a sweepstakes and they sent me my money back and I got a refund hope this helps.

ComplaintsBoard
S
3:28 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Epic Deal Shop I ordered a backpack $29 technical really nice backpack

I ordered it on the 8th of this month I have not got no tracking number and I'm pissed off I've been emailing them and trying all I can do I can't have no phone number to talk nobody and I'm just fed up because I'm getting ready to move here quickly and I want to get my bag before I move and they're taking forever supposed to happen like 24 to 48 hours that's what it says it says I'm still saying processing how long does it take to process something 8 days before they can even ship it out give me a break either want my bag mailed to me so I know it's on the way or I want my money put back on my card however they prefer it I want the bag but I ain't waiting around much longer they won't answer me I can't get no service from you I'm going to go somewhere and someone else is going to be talking to you not me put that in your pipe and smoking

Read full review of Epic Deal Shop and 1 comment
Hide full review
1 comment
Add a comment
J
J
Jessica Soule
, US
Aug 24, 2023 1:15 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Their customer service number is [protected] because I thought I was buying a DeWalt power station and it wasn't it was entering a sweepstakes. But it makes it sound like you are ordering the actual item. I emailed them got this customer service number and call them and got a refund. Hope this helps

ComplaintsBoard
J
9:21 am EDT

Epic Deal Shop Delivery of a backpack

product ordered on April 27. It sat in a post office for 5-6 days then got sent to Chicago Post office. Why I live in the KC Metro area. Then after sitting there for 5 days it went to Indi. Wrong direction. What is going on with this. I write to them/ call them and all I get is the tracking number and excuses of communication with their supplier.

These people have no concept of service or being truthful. I am convinced that it was mis-directed by their shipping department. I must say if it ever gets here I will be amazed.

Read full review of Epic Deal Shop and 1 comment
Hide full review
1 comment
Add a comment
J
J
Jessica Soule
, US
Aug 24, 2023 1:18 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

The same thing happened to me with a DeWalt power station I thought I was getting it not entering a sweepstakes and I emailed them they came back with a customer service number which is [protected] and I explained to them what happened and then I wanted a refund and they gave me a refund within a couple days. Hope this helps

ComplaintsBoard
F
3:43 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Epic Deal Shop Not getting my product

I ordered a bag back in mid March, they took the money immediately, shocker I know. After about 3 weeks I enquired about the whereabouts,. They responded with an email saying it as taking longer because of the COVID19. I sent another email about 2 weeks later asking the same question. they sent me an email with a tracking number and all the information was in Chinese. I do not speak or write Chinese. I asked for refund and to cancel the order, I get a response saying they will give me a 10% refund and "Diana is working the case". Well "Diana" continues to ignore my request for answers and three days ago I told them to cancel my order and refund the rest of my money back. Have not heard from them yet or do I really expect to hear from them?

Order 539654
Inbox
x

Francis Mammmano
Thu, Apr 16, 6:23 AM

to Edward

Good afternoon! Today is April 15 and looking at the tracking information, my bag that I ordered almost 8 weeks ago, it feels like, is still not here. According to the tracking information, on your website, it should have been here 2 days ago. Can someone please help me with this? I honestly believe this information is not helpful. Saying I am upset is an understatement.

Can someone please help me? Order #539654

Thank you

Francis Mamammano
[protected]

Frank Mammano
[protected] c
[protected] w

Support via reamaze.com
Thu, Apr 16, 2:40 PM

to me

Ralph Ellison
Ralph Ellison
Hello Francisco

We apologize for the delay please stay tuned with this link below. More updates are coming!

Tracking: https://t.17track.net/en#nums=LY036611361CN

Note: Kindly beware that due the ongoing Covid-19 nationwide alarm and Quarantine, the shipping process might be delivered a little later than expected. Please stay tuned.

Thank you for choose us!

Thank you for contacting us!

Ralph Ellison

Epic Deal Shop
Support Team

Appreciate this response · View thread history

Francis Mammmano
Thu, Apr 16, 3:10 PM

to Support

I appreciate the response. This tracking does not help me though. I am just asking for an update of when I might be getting the product.

Sorry for being a pain.

Thank you
Francis Mammano


Support via reamaze.com
Fri, Apr 17, 7:45 PM

to me

Diana Gracey
Diana Gracey
Francis,

I am working on your case

Epic Deal Shop support team

Appreciate this response · View thread history

Francis Mammmano
Mon, Apr 20, 1:29 PM

to Support

Any updates?

Francis Mammmano
Wed, Apr 22, 8:12 AM (12 days ago)

to Support

I understand what is going on in the world today. What I don't understand is that there are no updates on the delivery of this order. When I ordered this product I was very excited about getting it. Over the past month I've had to reach out to find out where this product is, I get a response here's the tracking number I click on it and it's all in Chinese. I am in the United States I do not speak Chinese or read Chinese. You offer 100% guarantee I don't think this is a good service. Can I please get a refund so I can take my business somewhere else.

FrancisMammano

Support via reamaze.com
Wed, Apr 22, 10:10 AM (12 days ago)

to me

Diana Gracey
Diana Gracey
Hello Francis,

I will provide a 10% off and I am following your case

Epic Deal Shop support team

Appreciate this response · View thread history

Francis Mammmano
Fri, Apr 24, 7:38 AM (10 days ago)

to Support

I continue to ask for help and no answer. All I get is "I am following your case", well what is going on with my order. The last email said that I was getting 10% off, what am I getting 10% off of? If it is another order in the future, well that is not happening. If it was an extra 10% off this order that will be refunded, that has not happened yet.

Can someone please give me some answers!

Francis Mammano
[protected] w
[protected] c

Support via reamaze.com
Fri, Apr 24, 6:26 PM (10 days ago)

to me

Diana Gracey
Diana Gracey
Francis,

We already apply a 10% partial refund, I am following yourorder

Epic Deal Shop support team

Appreciate this response · View thread history

Francis Mammmano
Tue, Apr 28, 8:09 AM (6 days ago)

to Support

I received the refund of 10%, thank you. I still have not heard anything of where my purchase is and it has been 4 days.

Francis Mammano

Support via reamaze.com
Wed, Apr 29, 7:30 PM (5 days ago)

to me

Diana Gracey
Diana Gracey
Francis,

I am working on your case

Epic Deal Shop support team

Appreciate this response · View thread history

Francis Mammmano
Fri, May 1, 10:34 AM (3 days ago)

to Support

Thank you. But you still have told me nothing about when it will show up. All you keep saying is that you are working the case.

Please cancel my order and refund my money. I am tired of waiting for this.

Thank you.
Francis Mammano

Read full review of Epic Deal Shop
Hide full review
ComplaintsBoard
S
4:26 am EDT

Epic Deal Shop Mens shirt order

I have ordered 3 shirts from epic deals on 23 Jun 2019. My order ID was EDS14489. It was delivered on 30 Jun 2019. The shirts quality was very poor and not at all fit for use. It seems pieces of cloth was mixed and stitched. For the last 5 days I am continuously sending mails to support@epicdeals.com. there was no reply from them. Please arrange my refund of money and pick the items back. The aount was also huge as Rs. 999.

Read full review of Epic Deal Shop
Update by Sandeep Kushwaha
Oct 10, 2019 4:07 am EDT

Shirt quality is very poor

Hide full review
ComplaintsBoard
V
7:12 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Epic Deal Shop return of product

Sir
i have ordered three shirts vide order no eds10786 on dtd. 07.03.2019. Ordered for size 42 . Sorry to say that the size of shirts is very small, it is not for adults, i want to return the products, pl tell me the procedure,
thanks and regards.
Vijaykumar lungade

mob [protected]/[protected]

Read full review of Epic Deal Shop
Hide full review
ComplaintsBoard
G
3:27 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Epic Deal Shop purse/satchel

This product is not at all as described. The size is extremely small, made for a young child - not an adult. I couldnt believe what I was sent when I took it out of the bag! After all the complaints I have read about sizing, quality and workmanship, it seems to be their products are not worth the money you pay. I was also charged more than the advertised price. When you factor in exchange...I got ripped off! Lesson learned. I hope this review stops this from happening to anyone else. TERRIBLE company.

Read full review of Epic Deal Shop
Hide full review
ComplaintsBoard
M
10:53 am EDT

Epic Deal Shop worst quality product

I had ordered for a pack of 3 high quality branded formal shirts of XL size vide order number FD1009. But the shirts I received were of worst quality and also size was M. I want to return the product immediately. Please help how and where to contact. I am unable to find any contact details from the site. I had placed the order through Facebook and now I am unable to contact anybody for the return.

Read full review of Epic Deal Shop
View 0 more photos
Hide full review
ComplaintsBoard
C
9:09 am EDT

Epic Deal Shop shirts pack of 3

I have ordered 3 shirts from epic deals on 22 Jun 2019. My order ID was EDS10994. It was delivered on 03 jul 2019. The shirts quality was very poor and not at all fit for use. It seems pieces of cloth was mixed and stitched. For the last 5 days I am continuously sending mails to support@epicdeals.com. there was no reply from them. Please arrange my refund of money and pick the items back. The aount was also huge as Rs. 999.

Read full review of Epic Deal Shop
View 0 more photos
Hide full review
ComplaintsBoard
M
12:54 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Epic Deal Shop want to to return the ordered shirts

Sir /madam
This is Naveen from nizamabad, Telangana State. I have booked one order of 3 shirts package offer of rupees 1000 from Facebook in have seen in one site... But again I am unable to recall that site... I have been cheated that site... I have booked branded 3 shirts but received three cheap quality waste cloth shirts.
The order was booked in xpressbees courier in Delhi bearing no. Awb [protected]... on 25th June 2019. It was delivered to me on 27th June 2019. There is no from address on thta cover. I want to return that shirts.
Now
My request is to can you please tell me who has, whiseller has booked that one on 25th at Delhi. So that I can ask him. I am attaching the the bill... Please see and help me in this matter.
Please call me on [protected]

Read full review of Epic Deal Shop
View 0 more photos
Hide full review
ComplaintsBoard
R
7:55 am EDT

Epic Deal Shop combo shirts are not good there are short

Oder no # EDS7836 this is my oder number sir .
My name is gautam kumar my oder is cotan shirt 3 combo pack. Sir I Request you sir this product is poor quality.
And there product is 3 cotan shirt product price is 999 size is, m, but I recuid size is XL size.
Sir shirts are to short theair coumintment are not true.
So I recuist hummali sir this oder is return sir

Read full review of Epic Deal Shop
View 0 more photos
Hide full review
ComplaintsBoard
F
4:19 pm EDT

Epic Deal Shop earphones

I ordered this product over 8 weeks ago and still havent received it nor has customer service provided any bit of service to if they are going to reship. They sent a tracking number that doesnt work and when I have asked to cancel and refund they just wont get back to me.

Beyond done with this fake company and terrible customer service. There customer service is sooo non existent that its rediculous. They dont even get back to you when you write them. I am charging back the order on my CC and advise no one to tell with them.

Read full review of Epic Deal Shop
Hide full review
ComplaintsBoard
T
4:33 pm EDT

Epic Deal Shop cancelled order money not returned

I am getting no where with this emailing customer service. I asked to cancel an order before it mails out. For a back pack, it was not the one I needed. The next day customer service by email said they will refund. Still waiting 3 weeks later. I keep emailing them and they say it is coming. Then they offered me more of a discount. I hope them redeem themselves. They took my money that minute. I know it is easy to return it is pay pal.
These emails go on and on with them promising to return the money. 24 hours ect. and at one point they said the item was on its way even thought they told me the refund was coming.
I hope someone will resolve this issue.

Read full review of Epic Deal Shop
View 0 more photos
Hide full review
ComplaintsBoard
K
11:00 am EDT

Epic Deal Shop 3 high quality shirts

Order # : EDS14585
Ordered 3 High quality Koutons shirts for Rs.999. But I received 3 different sunlabelled foul-smelling shirts. So I want to return them. Never shocked like this before in my hundreds of online purchases from different online sites.
I am enclosing herewith an image of my order.
Please do accept my return request.
[protected]@yahoo.com
[protected]

Read full review of Epic Deal Shop and 1 comment
Update by Kotak
Jul 04, 2019 10:52 pm EDT

Dear team
Any reply

Hide full review
1 comment
Add a comment
A
A
8878259114
, IN
Jul 06, 2019 10:24 am EDT

Please Return my oders

ComplaintsBoard
R
1:34 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Epic Deal Shop Shirts - A pack of 3 shirts- KOUTONS

I was using Facebook. During that KOUTONS pack of 3 shirts was displayed by Epicdeal. I visited the link and ordered a pack of 3 shirts for Indian Rs. 999/-. The payment was to be made on delivery. They confirmed my order number EDS14781. I ordered for KOUTONS shirts.

The same was delivered yesterday on 01.07.2019 at my home to my son by way Bill Number [protected] through BLUE DART. The payment of Rs. 1000/- was made by my son to the delivery boy Mr Avdhesh of BLUE DART.

Later, at came to home and saw the shirts, I was shocked because the shirts are wrost in quality and fabric is very wrost, colour is totally different. The whole product is totally different from promised during order. The stitching of shirts is very rough. Means totally fraud and cheating with customer.

From yesterday, I am trying to find any contact number or address or details but could not. One email address support@epicdealshop.com is given but emails couldn't be sent. I have also written to BLUE DART.

No Bill is supplied with the parcel.

No address of the sender is mentioned on the parcel and order details sent to me through email.

No details for returning are provided.

Email can not be sent, I have tried so many times but it failed.

A mobile number 8911989809 was provided me by BLUE DART but it's not connecting.

I have explained my grievance to the email address through which I was conveyed my order number EDS14781 but no response. That address is help@epicdeals.in

I want to get my money back.

Read full review of Epic Deal Shop and 1 comment
Hide full review
1 comment
Add a comment
P
P
Pratap mishra12
, IN
Jul 04, 2019 12:56 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Dear sir,

my name pratap mishra from Roorkee . i am purchased your combo pack 999. but your product is very poor quality.
so i return . plz contact [protected]
Invoice no. - [protected]

ComplaintsBoard
R
7:59 am EDT

Epic Deal Shop Ian complaining about product

I have ordered 3 shirts of xxl size but I received 3 shirts of small size out of that one shirt is already damaged. So I want to return this product and I need my money back so please send me your return address so that I can return this product. Please do the needful as soon as possible
My contact number:[protected]
Email: [protected]@gmail.com
MY ORDER NUMBER: EDS17599

Read full review of Epic Deal Shop
View 0 more photos
Hide full review
ComplaintsBoard
K
10:33 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Epic Deal Shop wrong product received

Order # : EDS8935
Ordered 3 High quality Koutons shirts for Rs.999. But I received 3 different sized unlabelled foul-smelling shirts. So I want to return them. Never shocked like this before in my hundreds of online purchases from different online sites.
I am enclosing herewith an image of my order.
Please do accept my return request.
[protected]@gmail.com
[protected]

Read full review of Epic Deal Shop
View 0 more photos
Hide full review
ComplaintsBoard
S
11:18 pm EDT

Epic Deal Shop 3 high quality branded formal shirt

I ordered above item of XL size but delivery send Small size design and colour also different .Shirts is very rough and under size.
During phoneby company before delivery it was clear-cut asked by me that size should be XL and they assured me for this.
It is very regretful, I want to return this item kindly do needful.
Sandeep srivastava
[protected]
[protected]@gmail.com

Read full review of Epic Deal Shop
View 0 more photos
Hide full review
ComplaintsBoard
K
12:41 pm EDT

Epic Deal Shop eds2856 I ordered for double sided shirts of three combo pack

I ordered for double sided shirts of three combo pack with good quality but what I received shirts are totally different from I ordered shirts, received shirts very poor quality and they are single sided shirts .This is not a good way of doing online business i.e showing one product and delivering very poor quality product.i mailed to epic deals but I didn't get any response.
Please go through below pics to get what is your integrity in your online business.

Read full review of Epic Deal Shop
View 0 more photos
Hide full review
ComplaintsBoard
D
2:28 pm EDT

Epic Deal Shop wrong item received

We have ordered shirts... Nd it has come wrong... Wrong pattern nd wrong size... Combo of 3 shirts... It is the worst shopping site... Dnt buy anything from this... Every thing is worst... All products are worst... Our rupees has wastes...999 rs... Epic deal is worst... I will not buy anything next tym... Amazon is better than this... I request not to use this site please

Read full review of Epic Deal Shop
Hide full review
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Epic Deal Shop customer service

Phone number

+1 (916) 607-2151

Website

www.epicdealshop.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Epic Deal Shop?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Epic Deal Shop Customer Service. Initial Epic Deal Shop complaints should be directed to their team directly. You can find contact details for Epic Deal Shop above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Epic Deal Shop. Discuss the issues you have had with Epic Deal Shop and work with their customer service team to find a resolution.