I have about a thousand dollars in limbo with epassporte.com whose owner is Christopher Mallick. I created a website for all the current updates on the situation. You can also post your own comments and stories. Almost nothing is censored. This website came about concerning the recent suspension of EpassPorte’s business relationship with VISA and St. Kitts Nevis Anguilla National Bank. Search for EPASSPORTE SUSPENDED on Google. Please tell us your personal story with EpassPorte and their shoddy ATM Account Cards.
I have about a thousand dollars in limbo with epassporte.com whose owner is Christopher Mallick. I created a website for all the current updates on the situation. You can also post your own comments and stories. Almost nothing is censored:
EpassPorte.com Victim Comment and Story Page
This website came about concerning the recent suspension of EpassPorte's business relationship with VISA and St. Kitts Nevis Anguilla National Bank. Search for EPASSPORTE SUSPENDED on Google.
All comments are allowed unless they contain a personal threat to the mentioned persons life or family.
Please tell us your personal story with EpassPorte.
Please share this website with everyone you know via blogs, other guestbooks, email signatures, social networking sites, etc.
I earned my money and it was transfered to epassporte by the site im an afflaite for when i went to transfer thefunds to my bank epassporte wont let me i have emailed them over 21 times no resolution please help i have a mortgage to pay and epassporte is holding all oyr moneies. there has to be a way we can get around this if anyone has any ideas let me know they wont even let us transfer into our wallet to withdraw. and if they do reply to emails its the same form email i want my money.
ePassporte advertises the following contact methods:
Emails are either ignored or they are answered after a week with a generic answer that does not address the question.When replying to get some clarifications you will end up getting the same answer again and again or no answer at all.
The chat is always offline. I checked several times a day (for a couple of weeks) during their official business hours.
The only way to contact ePassporte. After you have waited 20 minutes or longer you get to talk to someone. Surprisingly they are helpful and seem to be able to resolve most issues. If they offer you to follow up through email, refuse because you won't get anything done through email.
So if you want to contact them, be prepared to spend at least 20 minutes waiting in the phone queue.
I can longer use a credit card to load funds onto epassporte, maybe the credit card companies got wise to epassporte's scam and suspended their service.
Now I can only use a bank account to load money on epassporte, which I did 11 days ago and I still can not access my money. At first it was because they take 7 BUSINESS DAYS to transfer money, then the excuse was the web site had a problem, and now I am waiting for the next excuse. Each time they refuse to refund my money back to my bank account.
They have removed $8 in fees from my original transfer of $33.30 and it will cost me another $3 to transfer the money back to my checking account, if the website ever allows me to do that (and that will take a couple more weeks to deposit into my bank account)
I will lose a minimum of $11 and 4 weeks.
Here is my personal experience of using EPassporte, the worst payment processor service on earth.
I've opened a personal account without a glitch - but before using it, the account must be activated by loading it with the minimum of $25. "Please select one of the following load options", they advise, and then give you US checking account as the ONLY option. It is not possible to load the account using the credit card.
I am in Australia so I do not have the US checking account, which means that activating the account is impossible.
Even if I were able to somehow magically activate the account, it would be utterly useless because you cannot accept payments by other EPassporte private members.
My other attempt was to open a business account with EPassporte. They request a truckload of documents: 44-page agreement, certificate of incumbency, driver's license copy, certificate of incorporation, articles of incorporation, company bylaws / operating agreement, and you name it...
After wasting a day in form-filling and faxing they asked for more things, including the share-holding details and access to the source code of the company's websites. For me that was the final straw...
My advice to anyone wanting to do anything involving EPassporte: don't bother, save your time and nerves.
I was hired by a company called webcams.com. Webcams told me that in order to get my paycheck I had to open an account with Epassporte.com
I uploaded my drivers license and social security card and requested documents in order to open my account. I then was asked to send 25.00 to open the account.
After I sent the 25.00 opening amount, they froze the account asking for tons of more information than was originally requested. I used a temporary card to upload the funds, and of course, they demanded the copy of the card with my name imprinted, go figure. Seems as though they just wanted to make it impossible for me to unfreeze this account.
Of course, the new card I received with my name on it has a different account number so will not be good enough to unfreeze this account.
This company just pretty much stole my 25.00 and had me wire the money to them. I would not recommend doing any ecommerce transactions with them.
My wife who is Russia has an e-passporte account (www.epassporte.com)
She is married to me, I am a UK citizen and we both live in UK.
We have been having nothing but trouble with this company since they 'blocked' my wife's account when she tried to use her card in Russia (even though we had told them that she was going to visit her parents)!
They blocked the card while she was in Russia which caused her a lot of problems, not having access to HER own money and being stranded and not having enough money to get back to where she was staying. After calls from myself they refused to unblock my wife's card as I was not the account holder, even though I was asked 5 different security questions.
When i called e-passporte they said that because the card had been used "in a restricted country" the card is automatically blocked and they asked my wife to simply call them!... from Russia!... hmm, easier said than done I explained. Firstly she has NO money and secondly it would from her mobile $3 per minute and she only had a few credits left on her phone.
After Inga came back to the UK clearly upset because this spoilt what should have been a happy and nice time with her parents we have tried to call e-passporte again to explain that she wants her money and it has been 4 weeks, maybe 10 emails and hours on the phone, only for them to say "sorry we need you to send copies of utility bill, passports etc" all over again.
We are so angry, and even though we emailed all the documents, we simply get an email back saying "thank you for using e-passporte, your documents will take up to 7 working days to process and only then can we unblock the account. Even one week ago we sent them only to be told "sorry we did not receive the attachments" I said ok then I will send them now and stay on the phone until you get them, I asked for the customer support persons name I was talking too and he said "better to call back in 5 minutes"
I called back after 5 minutes only to be told "Robert has gone to lunch" - very rude and very unprofessional.
It is totally wrong that they should be virtually 'stealing' and keeping HER money even though we have provided all the relevant information. I called the ombudsman here in the UK about this company but unfortunately they cannot deal with this as the company is an American company.
Hope someone can help because this has gone on too long. We are hoping to ask for some sort of compensation and or interest on the money, any help or support would be much appreciated.