EOS Fitness
reviews and complaints

Hi, I was charged a personal training payment that was scheduled to be frozen on Feb. 10th, 2020. It over drafted my account and I had to pay a 36.00 fee from my bank. It was agreed a week prior to be frozen and that my next payment wouldn't be until 24th of Feb. I spoke to someone on the 10th when the payment came out, and they said they knew what happened and put in for it to be refunded vi two different methods. It's now 9 days later, and I haven't received anything and when I call the gym, they say it least been received, but not processed. This mistake cost me an overdraft fee and screwed up what I had budgeted for my other bills. I would really like to receive my refund or some explanation of what's happening. My training is now frozen for three months (so I was told) so I can catch up, but I still need my refund as well.

I'm attending EOS for a few months with my family.
However, I canceled my wife's registration in person at Higley RD EOS and was assured that there would be no further charges.
However, I was surprised in my account with the amount discount related to her monthly fee.
I need this error fixed urgently.
I await return with the same urgency.

Joao Vitor,

So I had to cancel my personal training due to school and work my schedule became unpredictable so it was best for me to cancel cause I won't be able to make it just for me to be informed that I have to continue paying until April. So not only will I not be able to make these appointments I have to pay for something that I'm not going to be able to use I don't wanna cancel my gym membership I just couldn't do the physical training portion of it nor was I informed there was a six-month commitment to the physical training. Had I known that I wouldn't of paid for it not only that I was not aware that it was $148 for two 30 minute sessions.

My husband was in physical distress. Gym NEVER called me during their attempts to "revive" him or even after they transported him to hospital. When I went to the gym with witness, they claimed they began defibrillation and then called 911. Dr. and nurses claim their treatment sped up his heartbeat instead of the required compressions to slow it down. They then said they called 911 when machine told them NOT to use. They claim they gave me time line facts, and that EMT'S also gave them to me. False, never happened. Claim they have a video, gym Mgr offered to show up, regional Mgr has ignored emails and requests. Personal belongings are missing. Hospital stated all they received were his wallet, empty except for ID, and his keys. Hospital security also claims they were not given anything else. His Movado watches, bank cards and cash were not returned, and his gym ID check in was missing. I have requested the exact time line of the gym actions and demand to know why I was never contacted by this gym, and that they lied about what they did, when and not every telling me they transported him, just, and I quote, "cleaned up the mess".

[protected]

I need my money back is 148 dollars for nothing plus 34 dollars they charged in my husband account and is not my account for a training that I didn't take it I told Katie dont charge in my husband checking account because is not under my name but they charged...I spoke to the manager I cancel the program and I need my money back...but they dont say anything and they dont call me back. I want to know Who is the general manager?

When signing up for a membership, I was told that when I needed to move due to my husband's military orders, that it wouldn't be an issue cancelling my membership. All I would need to provide were his orders and our housing application in order to show that we had moved. We moved in July, however I did not have the paperwork available just yet and so I was ok with paying for one month that I wasn't using. I called and asked where to send the paperwork once I had it at the end of July. I was given an email for their supervisor and was assured it would be all taken care of. I sent the requested documents... twice now. And they are still charging me each month and this supervisor hasn't been responding and no one is helpful when I call. So now, I have called my bank and letting them handle blocking any charges going forward. This is insane to me that they can't get their [censored] together. I'm sorry but when I signed up I made it very clear that I needed to be able to cancel when PCS orders came in. Don't tell me it won't be a problem when it clearly seems to be a problem. I wouldn't have signed up to begin with then.

On aug.29th 2019 my bank chase bank shows a charge in the amount of 35.14 from eos fitness I was falsely charged. I have no membership.havent signed up for anything. Matter of fact I was out of town when this charged occured. I was falsely charged this need to be taken care of immediately.
You can reach me at
Jennifer chambers
[protected]
My address is
5480 s scott pl
Chandler az 85249

Wen't to the gym with questions about my bill and ready to pay for it. Was told to wait for the manager from 5:30pm amd we gave up waiting at 6:20pm. I understand he was held up by another client but we shouldnt of been told to keep waiting and waiting while he never showed up for about an hour. We were also sitting patiently before the lady who was helped even came in, she was just more demanding so he helped her first. Terrible experience

Do not believe the $9.99/month advertise! Lowest price for a couple is more than $22.95, and one would be a gust! Plus, you will be charged a yearly maintenance fee of $40. None of these were informed when you join.

We have to cancel the membership due to health issues, then we were told extra month payment + $15.00 cancellation fee, this is all news to us! We have not be able go to the Gem for months, we called in April 2nd to cancel the membership, but they already charged the $40 maintenance fee on April 1st for 2017, we asked for refund, they refused, and said they will send collect agency if we do not pay the extra month fee! Why should I pay for the service I am not use? Why they did not tell us before we join?
I did not have such experience with 24hrs fitness when we moved and has to cancel the membership!

EoS gym is great at billing you and not notifying you.
I haven't gone to this gym in over 4 months now, and just got charged for an annual fee of $50 without any kind of notification for renewal.
Whether or not that is part of the contract, this is an easy way to keep people stuck in a membership where you pay an additional fee without being asked to renew. Not only that, but when you cancel you membership, you pay 1 extra month and another $15 fee for canceling.
I would NEVER sign up at an EOS gym again because of this policy.
When speaking to someone about waiving the fee, she told me there was nothing she could do, which we all know is BS.
Crappy customer service, stupid policies, overall a bad experience. Thumbs down on this gym and their policies.