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Envato / ThemeForest
Envato / ThemeForest Customer Service Phone, Email, Contacts

Envato / ThemeForest
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themeforest.net
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1.5 77 Reviews
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Envato / ThemeForest complaints 63

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V
4:22 am EDT

Envato / ThemeForest this company doesn't provide any support

I recently tried their templates from the website www.themeforest.net. I tried to open one template, but it showed error all the time. I decided to reach the support team, but they simply ignored me. No one replied, and it was nothing that I send then tons of emails. The worst services, so please, beware and share this info. I wonder if there are other people, who had the same experience. Let’s share views about this website.

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I
3:58 pm EDT

Envato / ThemeForest I got invalid code

I bought code from Envato. I paid about $18 for it, and after several hours I got it. I tried to activate it, but it was invalid. I tried to reach these scammers, but no one replied. I have no idea what to do now and how to reach the staff, but I need this code. Please, maybe someone knows how to help me. Post your comments and ideas. Thanks.

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aftd
, MY
Aug 27, 2019 1:36 am EDT
Verified customer This comment was posted by a verified customer. Learn more

They are absolutely making life difficult just to draw more money from it. Scammer.

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E
5:05 pm EDT

Envato / ThemeForest police should arrest all the members of this organization in order to avoid further scams.

I signed up on themeforest.net to show my works to the world and they took my money but didn’t give chance to show my works. I was scammed and these thieves should be put in prison. I don’t think that I was the last victim of this scam and police should arrest all the members of this organization in order to avoid further scams.

Read full review of Envato / ThemeForest and 10 comments
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Sushma Rekhari
, US
Aug 16, 2023 6:11 am EDT
Verified customer This comment was posted by a verified customer. Learn more

theme is not working please help we bought theme $85

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Ladsach
Marshaghai, US
Jun 28, 2023 7:15 pm EDT

Hello sir i was trying to get my refund from a product which is already in refund period but the author and the envato team not supporting me to give the refund instead of banned my I'd and told me i cannot claim refund and when I try to contact again and again then banned me

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Sonics27
, SA
Jun 15, 2019 2:28 pm EDT

I would like to complain regarding automatic deduction without informing
and also some of useless plugin that cannot truly helpfull they now allowed to refund...

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David Hanbury
, US
Oct 14, 2018 10:10 am EDT

Hello

I would like to cancel my template and get a refund. How do I go about that? It's impossible to find a point of contact.

Thank you
David Hanbury

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ajevents
, IN
Sep 10, 2018 8:08 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Dear Sir/madam,

i have purchased theme from your website where i am unable to access or update in word press can you please call me on the below number and solve my issue as early as possible.
+[protected] or +[protected]

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Umut Taymaz
, TR
Sep 05, 2018 9:07 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I bought this product. But it is not like excepted. So I wan refund it. And they don't accept my refund request after that they were so rude. Invite has silence about it.

Item ID: [protected]

Item Purchase Code: 4fa24e4a-1fb8-480e-8458-8b4c7ab41a43

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Popat Bhesar
, US
Aug 28, 2018 5:08 pm EDT

I have purchased the ad - forest theme from the theme Forest company. After purchase they immediately locked out my account, because of this I am not able to download theme. After that I request my refund, but they aren't supporting me. I have already generated a refund ticket, but they haven't given me refund details.

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Noddren
, US
Aug 10, 2014 10:22 am EDT

I purchased template from the website www.themeforest.net (Envato.com Envato). I paid via PayPal and after that I haven’t received any confirmation info or any info about order from this horrible company. Also I went to their website and thought to contact them, but I needed to register there and indicate the confirmation number, which I haven’t received.These people are scammers and liars, who take money and provide nothing. Please post your comments about this company.

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osmanm
Shakopee, US
Oct 14, 2013 5:23 pm EDT

Themeforest sells themes that are broken and don't work. They purposely put up demos of fake features in themes taht don't exist in the real Theme. http://techlivewire.com/2652/themeforest-sells-fake-demos-that-dont-work.html

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osmanm
Shakopee, US
Oct 14, 2013 5:22 pm EDT

Themeforest also sells themes that don't work and they put up fake Demos of features that don't even exist in the theme itself. It's a major crooked operation. http://techlivewire.com/2652/themeforest-sells-fake-demos-that-dont-work.html

About Envato / ThemeForest

Envato's ThemeForest is a digital marketplace where users can buy and sell website themes and templates. It offers a wide range of products for WordPress, HTML, and e-commerce platforms, catering to various design preferences and website functionalities. ThemeForest provides a platform for web designers and developers to access quality assets for their projects.

Envato / ThemeForest Customer Reviews Overview

Envato's ThemeForest is a digital marketplace where users can purchase and sell website themes and templates. Catering to a wide range of platforms such as WordPress, Joomla, and Drupal, ThemeForest offers a variety of design options for different types of websites, including e-commerce, blogs, and portfolios. Customers can browse a vast selection of themes, each with detailed descriptions and live demos. ThemeForest also provides tools and services to assist in customizing and maintaining these digital products.
How to file a complaint about Envato / ThemeForest?

Here is a guide on how to file a complaint against Envato / ThemeForest on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one on the website.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue you have with Envato / ThemeForest in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with the company. Mention key areas such as transactions, the nature of the issue, steps taken to resolve it, the company's response, and the personal impact of the problem.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps to effectively file a complaint against Envato / ThemeForest on ComplaintsBoard.com.

Overview of Envato / ThemeForest complaint handling

Envato / ThemeForest reviews first appeared on Complaints Board on Sep 14, 2013. The latest review A Balanced Perspective on ThemeForest was posted on Mar 30, 2024. The latest complaint no purchase appears was resolved on Mar 15, 2020. Envato / ThemeForest has an average consumer rating of 1 stars from 77 reviews. Envato / ThemeForest has resolved 2 complaints.
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  1. Envato / ThemeForest contacts

  2. Envato / ThemeForest phone numbers
    +61 83 766 284
    +61 83 766 284
    Click up if you have successfully reached Envato / ThemeForest by calling +61 83 766 284 phone number 12 12 users reported that they have successfully reached Envato / ThemeForest by calling +61 83 766 284 phone number Click up if you have UNsuccessfully reached Envato / ThemeForest by calling +61 83 766 284 phone number 9 9 users reported that they have UNsuccessfully reached Envato / ThemeForest by calling +61 83 766 284 phone number
  3. Envato / ThemeForest emails
  4. Envato / ThemeForest headquarters
    121 King Street, Melbourne, Victoria, 3000, Australia
  5. Envato / ThemeForest social media
Envato / ThemeForest Category
Envato / ThemeForest is related to the Hosting and Web Design category.

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