Menu
Enterprise Rent-A-Car
Enterprise Rent-A-Car Customer Service Phone, Email, Contacts

Enterprise Rent-A-Car
reviews & complaints

www.enterprise.com
www.enterprise.com

Learn how the rating is calculated

4.1 942 Reviews

Enterprise Rent-A-Car Complaints Summary

724 Resolved
198 Unresolved
Our verdict: You can expect a very good level of service from Enterprise Rent-A-Car. To navigate their system effectively, thoroughly understand their service scope. Check online forums and review sites for others' experiences. When contacting customer service, clear and concise communication can help resolve your issues faster.
Claimed
Enterprise Rent-A-Car has claimed their business profile
Get notifications about new complaints and reviews of Enterprise Rent-A-Car. We promise not to send you any unrelated messages.
Share
Write a review File a complaint

Enterprise Rent-A-Car reviews & complaints 942

Filter reviews by rating
5
10 reviews
4
0 review
3
0 review
2
0 review
1
10 reviews
Sort by:

Newest Enterprise Rent-A-Car reviews & complaints

ComplaintsBoard
J
7:57 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Enterprise Rent-A-Car has left an official reply on this complaint.

Enterprise Rent-A-Car Refund

So I return my vehicle to enterprise and the day I returned it the gentleman that helped me told me that I was gonna get my security deposit back and he will give me a even bigger discount if I gave them a good review which I told them I I'll gladly do that and then I guess he went and did it without the manager knowing and then the manager Found out and said no so now I'm not getting my security deposit back and I don't think that should be my Fault for there employee making the mistake And tell me one thing And then doing another thing

Desired outcome: My security deposit back

Read full review of Enterprise Rent-A-Car
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
J
6:32 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Enterprise Rent-A-Car has left an official reply on this complaint.

Enterprise Rent-A-Car A return of a portion of my money for making no reasonable accommodation to get a less expensive rental.

November 12, 2021, I rented a 2020 Kia Sportage from the Bloomington, California Enterprise-Rent-A-Car. Initially, I was under a WALK UP RATE PLAN due to the circumstances of my unforeseen vehicle repairs. In short, I was given a cursory contract contingent on a tentative timeframe. Unfortunately, the repair services took much longer than anticipated. Upon discovery, after a few days, I noticed my credit card was charged an exorbitant block of charges. Thus, I voiced my concern for a less costly vehicle. Enterprise made no fruitful effort to get me as a customer into any less costly rental vechicle despite my requesting more than once. Secondly, I opted for insurance coverage that was misleading because I did not realize or understand the insurance premium of $21.99 was accuring daily. Notwithstanding I was charged $2,731.50 after a 28-day rental service for a vehicle returned in better condition than I received it. I washed the exterior and cleaned the upholstery from the pet dander and cigarette damage on the back seat from the previous renter.

Read full review of Enterprise Rent-A-Car
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
V
6:15 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Enterprise Rent-A-Car has left an official reply on this complaint.

Enterprise Rent-A-Car Poor communication

I rented a car in Virginia Beach at a specific location to be picked up at 5:30pm. On my way to pick up my rental at 5:11 pm the agent called me to say he didnt have a car for me at that location but he called another location and I could pick up my car there. It was rush hour and on the other side of town. I called several times to let the other location know it would be impossible for me to get there by 5:50 pm. I got no answer. I arrived at 5:34pm and the doors were locked and no one was there. I missed my trip to Northern Va and the points I used to pay for the rental are still missing from my account as if I used them. The agent should have notified me way sooner than he did. I missed a very important event and left in tears.

Desired outcome: I would like my points put back on my account because I never used them. A free rental would be nice but not expected.

Read full review of Enterprise Rent-A-Car
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
C
4:08 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Enterprise Rent-A-Car has left an official reply on this complaint.

Enterprise Rent-A-Car Poor Customer Service & Rental Road Assistance

*****This was not a vehicle accident. It was an organized crime as the SUV was targeted & damaged in the parking lot. The alarm did not turn on in the 2.5 hours I was there. to alert security*******

******************** CUSTOMER SERVICE is POOR*****************************

5. Enterprise internal operation, transportation, customer care, and policies are not in alignment with their marketing claims.

Enterprise sent an Uber to take me to the Burbank Airport to pick up another vehicle. Due to the poor service and service coordination. I wasted 5 hours of my valuable time with Enterprise Road Assistance and Regional Manager. It was 11 PM at the Burbank Airport and Enterprise requested an Uber to take me back home. I walked from the parking structure to Denny's. The manager at Denny's showed more human kindness and helped me. I paid for a Lift service to pick me up and take me home (I have not gotten reimbursed)

As a result of this incident, I was late in turning in my online homework and I was left without transportation.

Lastly, on Tuesday, I was told that someone was on the way to pick me up. No shuttle or ride came. On Wednesday I called Enterprise to report the insurance claim which I put on hold for 20 minutes.

Mercury and AAA should not send members to Enterprise.

Desired outcome: I need a letter of apology from that I can show my Instructor for the time I wasted. Also, a reimbursement for the amount I paid Lift.

Read full review of Enterprise Rent-A-Car
Update by Catalina Sanchez
Mar 03, 2022 4:14 am EST

****This was not a vehicle accident. It was an organized crime as the SUV was targeted & damaged in the parking lot. The alarm did not turn on in the 2.5 hours I was there. to alert security*******

******************** CUSTOMER SERVICE is POOR*****************************

5. Enterprise internal operation, transportation, customer care, and policies are not in alignment with their marketing claims.

Enterprise sent an Uber to take me to the Burbank Airport to pick up another Enterprise vehicle. Due to the poor service and service coordination. I was stranded and I wasted 5 hours of my valuable time with Enterprise Road Assistance and Regional Manager. It was 11 PM at the Burbank Airport and Enterprise did not request an Uber to take me back home. I walked from the parking structure to Denny's. The manager at Denny's showed more human kindness and helped me. I paid for a Lift service to pick me up and take me home (I have not gotten reimbursed)

As a result of this incident, I was late in turning in my online homework and I was left without transportation.

Lastly, on Tuesday, I was told that someone was on the way to pick me up. No shuttle or ride came. No one called to informed me. I called to follow up and I was ignored. On Wednesday I called Enterprise to report the insurance claim and I placed on hold for 20 minutes.

Mercury and AAA should not send members to Enterprise.

Desired outcome: I need a letter of apology from that I can show my Instructor for the time I wasted. Also, a reimbursement for the amount I paid Lift.

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
S
12:30 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Enterprise Rent-A-Car has left an official reply on this complaint.

Enterprise Rent-A-Car Terrible service received, incomplete reservation

The worst customer service I have ever received.

At 4:36pm I called [protected] to book a one way vehicle to be picked up from Salt Lake City - I specifically said I am happy for any location in SLC where I was dropping off a recreational rental. In which I was then provided 404 S 300 W for a pick up at noon on Monday 28th. It was booked using the geico rates, and I proved my claim number.

Once I arrived I was told the clerk had made a mistake and booked a car in Boise, ID. A location that has no relevance to me. Also that there was no vehicles available in the whole city or airport. After calling 5 times and speaking to the Salt Lake area manager and Boise area manager, I was told nothing can be done. No one was willing to help me, everyone kept shifting the blame and transferring me to new representatives leading to me driving to and from the airport on two occasions as I was told I could get a rental from them to then say again they made a mistake and it’d be the next day or Wednesday.

I told every representative I was traveling with a newborn, and we were left stranded in SLC with no vehicle. I was told on many occasions I would get instant calls back, that something would be sorted, that I’d be picked up, but then no call back or help in any way - we relied on their service and everyone I spoke to at enterprise was unwilling to help/ solve the issue/ own up to the issue even. After three hours of getting no where I got a thrifty one way vehicle to Washington for $280. I will be echoing this experience to every forum/review site/friend and family.

What a complete lack of customer care.

Desired outcome: Reimbursed

Read full review of Enterprise Rent-A-Car
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
C
1:10 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Enterprise Rent-A-Car has left an official reply on this complaint.

Enterprise Rent-A-Car Car rental, employee fraud

On February 18th we rented a car from the enterprise location in Marseille, France (Saint Charles station). The car was inspected and we took photos as our own evidence of what condition the car was in when we took possession. Enzo Simonelli explained that we were not responsible for marks that could be removed with polish, and he showed us the paper that is used to determine the size of the damages renters are responsible for. We did have one issue at pickup. Our email confirmation showed that we had up to 9 drivers included with our reservation. However, Mr. Simonelli told us we were not entitled to this and we had to pay an additional fee to have the extra drivers.

We returned the car 2 days later, with a full tank of gas, at the Nice, Marseille airport location. When we arrived at approximately 1:00 PM there was no one there. We were within business hours so we found it strange that there was no one working and there was no note left to indicate when they would be retuning. We asked someone who was working in the garage where the employees were, and he said he had no idea. We were not comfortable leaving the car there without witnessing the inspection but we had no choice since there was no indication of when they would show up.

We inspected the car and saw no new damages. We took videos and photos to keep as our evidence that the car had no new damages when we dropped it off. Had we seen anything wrong with the car we would have waiting for the employee to return or we would have contact Enterprise before leaving the car.

About an hour or so later we received an email saying there was damages and that we would be held responsible for them but there was no further explanation. We called the Nice location but there was no response. We eventually managed to get in contact with the Marseille office where we picked up the car - the employee we spoke to said she would speak to the colleague who sent that email to us and would call us back.

We never received a phone call, instead we received an email with an invoice which included a 180 euro charge as well as some other charges related to fuel.

The photo that was attached to the email showed damages that were already on the car when we picked it up. We compared it with our own photos taken upon pick up on February 18th. In additional to this, when compared to the photos we took on February 20th upon drop off, we noticed that the damages in the photo sent to us seem to have been darkened to further exaggerate the “damages”. The employees either darkened the scratches to make them look worse than they originally were, or the photo was modified. (see attached our photos from February 18th, 20th and the photo received from Enterprise on Feb 20th).

As I mentioned previously, we returned the car with a full tank. We can prove this by showing you the charge on our credit card from a gas station not far from the rental location. Yet for some reason we are being charged for 3 liters of gas and a refuel charge?!

We managed to reach someone at the Nice office who told us to send an email to: Sr. [protected]@ehi.com, Sr. [protected]@ehi.com & the manager Arnaud Serra Arnaud. [protected]@ehi.com

We did this right away using my wife’s email (Cynthia. [protected]@gmail.com) and the manager Mr. Senna replied fairly quickly asking us to send the photos we took upon pick up. We did so right away and have not heard back since.

One February 21st, we emailed Enzo Simonelli at the Marseille location (again from my wife’s email) asking for his help and we never heard back.

On February 23rd we sent a follow up email to Mr. Simonelli, Mr. Senna, Sr. [protected]@ehi.com & Sr. [protected]@ehi.com. We informed them that we would be leaving France shortly and wanted to settle this before we did. We never heard back

Since February 23rd we sent countless emails to [protected]@enteprise.com and, [protected]@ehi.com. We keep receiving the same copy paste response that this must be handled by the France office and our request has been forwarded. Even after we reply saying that the France office has been ignoring our emails since February 20th, we keep getting the same response.

My wife called the [protected] customer care number on Monday February 28th. She was told that the manager would contact us by the following day - never heard back.

We then resorted to posting comments on Facebook and Instagram after which we were told a manager would contact us - no one ever contacted us.

We are absolutely appalled by what enterprise has done. They stole money from us, we feel like we have been scammed! We are utterly shocked that a company like Enterprise would allow its employees to do this to customers.

At this point we not only want to be reimbursed the 202 euros that were stolen from us, but we want a full reimbursement of what we paid. From the moment we received the email from Enterprise with the fraudulent charges, our vacation was ruined as we spent the rest of our time stressing and trying to contact Enterprise. 202 euros might be considered pocket change for a company like Enterprise but to us regular people is it a significant amount of money especially when it was stolen from you!

This is not the first time we rented a car. We have rented cars to drive across California, Saint-Martin, Morocco etc. and we have never encountered any situation like this or. We purposely rented our car from Enterprise thinking that they were a more reliable and trustworthy company than the others, but we learned that this is not at all the case!

Desired outcome: We want back the money that we stolen from us from the employee who frauded us!!! In addition we want a full reimbourment of our rental because of the stress that this situation has caused us.

Read full review of Enterprise Rent-A-Car
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
C
8:25 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Enterprise Rent-A-Car has left an official reply on this complaint.

Enterprise Rent-A-Car No rent list

I rented a car at South Bend airport at the end of September but began receiving notices for an unpaid rental in October. I spoke with the agent in South Bend and explained that it was a mid week rental and that I was not in town at the time. I thought it was just a clerical error, or somehow my payment for September was missed. They assured me all was well, and that they would note that I had not rented a car. I started receiving collection notices, which had a phone number that didnt answer and an invalid email address. Having spoken with customer service and being unable to speak with them, I consigned all future letters to the circular file. I subsequently have found myself on a no rent list for unpayment of a car I didnt rent. They instructed me to file a police report, which I have done. In doing so, I realized that the only way a car could leave the lot would have been by an employee using my drivers license info from the previous rental. Hopefully, this is simply a clerical mistake and not a fraudulent "phantom" rental for which I am now being penalized. I can supply police report info.

Desired outcome: Explanation, apology, clarification, and removal from list.

Read full review of Enterprise Rent-A-Car
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
N
7:00 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Enterprise Rent-A-Car has left an official reply on this complaint.

Enterprise Rent-A-Car Vehicle and customer service

I went and picked up my rental last Monday few days after that we got a flat tire I had them come to my work an trade me another car which I only had for a week now flat tire again and they won't do anything about it. So not havi g a vehicle cuz my trucks In the shop and I have to worry about being able to go to work an I have 2 little boys. The guy at the crawfordsville branch is really rude and didn't want to help us. Do t go to enterprise they suck and I'm gonna blast it all over Facebook an this town

Desired outcome: Got a car I can't drive

Read full review of Enterprise Rent-A-Car
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
W
5:47 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Enterprise Rent-A-Car has left an official reply on this complaint.

Enterprise Rent-A-Car Deposit return

I had a rental Car which was returned on the second of February, my bank account

Was closed on February 10th . Bank said deposit was returned to enterprise and still haven’t received anything . Trying to figure out what’s going on bank statement shows no deposit returned. So I’m trying to get help . The amount supposed to be returned is $163.56 . Enterprise location told me there is nothing owed on there end

Desired outcome: Send a check

Read full review of Enterprise Rent-A-Car
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
J
10:27 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Enterprise Rent-A-Car has left an official reply on this complaint.

Enterprise Rent-A-Car Car rental

To whom it may concern,

On the 23rd December 2021 I collected a courtesy car from Enterprise Bedford due to another driver hitting my car.

Firstly, I wasn’t too happy with the customer service as Enterprise called me 3 separate times on different dates asking for the same information. I was also told on every occasion that someone will contact me within the week to arrange the courtesy car. This didn’t happen, until the last lady who had called me actually followed through and I was called the next day from the Bedford Branch. She also told me all the information I had provided on the other occasions wasn’t added to the system, which is probably why my time was wasted the other times.

Then, I received a call at 10:14am on the 23rd December arranging to collect the car. Considering we spoke early on in the day I was told to come at 5:30pm. I did say that I could come earlier as I didn’t want to put anyone out considering that branch closed at 6. However, the lady told me that the car needed to be sorted and cleaned for me which I understood and came at 5:30pm. Waiting for around 25 minutes I was shocked as I was told it wasn’t ready and then after a while I was told it was being cleaned. Considering they had pretty much the whole day I was a little confused. So now In December I’m sure you can understand it’s very dark outside. The car was parked on a road which at that time was busy as most places just closed and it was a few days before Christmas. It was also parked right next to the curb where there was muddy grass next to it, it being wet as it was raining me and the lady Tanisha avoided. I was then told to check the body work which I did. I was told that any damage to the car eg, scratches or dents would be accepted as long as it’s smaller than a golf ball. I wasn’t told to look around the tyres of the car. Also it being very dark outside and the car parked on a busy road I checked it as best I could.

On the 25th January, I returned the car with more fuel in the tank then asked for and it very clean as I didn’t drive it more than three journeys due. The lady checked the inside of the car the the outside and straight away went to a small cut in the tyre and said that it was damaged and that I would need to pay. My excess fee being £400 was immediately taken from my account with 0 confirmation or email explaining why. I was told by the lady, Tanisha that the car would be assessed for the damage and within 1-2 days I would get an email to say the cost of it and then the rest would be refunded. I was in complete shock and it all happened within 5 minutes. I couldn’t believe it as it was so small and it was found so instantly as if it was there prior to me collecting the car. I haven’t had any email regarding this matter. I haven’t been told the cost of the damage. I haven’t been refunded the difference. The only thing that has happened is £400 of my money has been taken. Also, as explained to many of the customer service team, I’m not working currently due to having cancer. The only time I drove this car was too the hospital which is 5 minutes away. I am stressed enough that someone decided to reverse straight into my parked car and now I’m having to deal with this as a separate issue.

I’m not happy with the way I’ve been treated. It seems like issues like this occur a lot going by the Trust Pilot reviews and now I’m extremely dissatisfied by the service with Enterprise. The fact that I was told to collect the car in pure darkness considering they had the whole day and still made me wait. The fact that Enterprise haven’t contacted me at all to solve this issue. And the fact that the lady who checked the car seemed extremely aware as to where the damage was considering it was 1cm and hard to see unless it was pointed out. In my defence the car was parked on a busy road next to a high pavement, and the cut could clearly have been hidden prior to me collecting the car. To add, there car park was empty but they decided to park the car on the road? When I dropped the car off I parked in there small car park (car park meaning the spaces in front of the office). Also, as mentioned previously due to the time of the year and my health issues the car wasn’t driven very often and remained majority of the time on my driveway.

I would appreciate a response as soon as possible and can provide images and screenshots of all of this as proof.

Kind regards,

Read full review of Enterprise Rent-A-Car
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
D
11:39 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Enterprise Rent-A-Car has left an official reply on this complaint.

Enterprise Rent-A-Car Deposit has not been returned.

My name is Dena Thomas and my contact info is [protected]

I rented a car from 360 W. Road location in Valley Stream NY,

the date of the rental is 12/7/2021 - 01/07/2022 approximately.

upon returning the vehicle I was told by Shauntelle that I would see a credit of 319.55 immediately, a few days went by and still no refund so I went back into the branch and Shauntelle proceeded to show me where she reversed the charges. It is now February 8th, 2020 and I have not received my deposit back and I am being charged the amount of the deposit again. Brian and Shauntel assured me I would receive my deposit, clearly they have lied. All i want is my deposit back and for the branch to stop billing me for miscellaneous charges. I also noticed on my contract there is no mention of the deposit being refunded once the car is returned. I have the invoice given to me when i dropped the car showing the amount of the refund. Please resolve this.

i can be

Desired outcome: i'd like a refund of my deposit

Read full review of Enterprise Rent-A-Car
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
A
3:22 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Enterprise Rent-A-Car has left an official reply on this complaint.

Enterprise Rent-A-Car Rental

Called to ask what's required, since I am a debit card user.

After reservation for January 31st 2022, and I MUST stress the importantance it was for me to be at my distinction.

Told two bills in my name, driver's license and card to use.

Agent arrived to pick me up... We go over the review. My two light bills. Oh now you need to see another utility bill. I happen to have a bill among my things over thirty days old from an old address with a balance due.

So I was denied because of a balance due you saw on bill.

First and foremost, that ain't none of your business.

The balance of my bill has nothing to do with your payment of a days rental.

And for your manager to use such a ploy is dangerous.

I need a rental for the end of the month, and I'm going back.

Check yourselves.

I read in a previous review where it was taken even a step further to have the person pull up their bank account for office person to verify

The only black person.

Check yourself.

Desired outcome: I need another rental for January 22, 2020. I do not want the same customer service person (josh or Joel) and a considerable discount.

Read full review of Enterprise Rent-A-Car
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
C
4:46 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Enterprise Rent-A-Car has left an official reply on this complaint.

Enterprise Rent-A-Car Charges that I didn’t agree to

So I needed a rental, and my insurance covered it since my car was going to be fixed.

Well, when I went to enterprise they told me my insurance would cover 30$ a day up to 30 days.

Cool,

So I got the car that cost 16$ a day. I was all proud of myself for getting the cheaper car.

The guy asked me if I wanted to add insurance, that since I got the cheaper car the remainder would go to the insurance

I asked him if I would be charged out of my pocket he said no. Since I got the 16 dollar a day car I could add the insurance just in case. I said as long as it doesn’t cost me anything.

Well what a mistake that was

Cuz later I was charged aboitb300 dollars for the insurance I thought was paid for.

I would have never added it had I known they would charge my debit card

I don’t have money like that.

I cried when I saw the charges and knew it was a mistake and when I called the lady said I purchased insurance.

I told her that the guy who helped me said I wouldn’t be charged. I specifically told him as long as my insurance covers it.

He said, yes they do.

That was rent money

Now I’m totally screwed

Thanks eneterpise for Not making it clear

What’s a mess

Desired outcome: I’d be super grateful if I could get my money back.

Read full review of Enterprise Rent-A-Car
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
M
5:57 am EST
Replied
Enterprise Rent-A-Car has left an official reply on this complaint.

Enterprise Rent-A-Car Customer non-service

Like many others, I had a problem with Enterprise Rent-A-Car which I could not resolve with the rental site and filed a complaint here. I was asked by a Carol H., representing Enterprise, to send my information to care@enterprise.com which I did. I never received any kind of response. I posted a follow-up and Carol H. suggested I could contact their "escalation team" with the following message word-for-word:

"Mike C., our email customer service team does their best to respond to customer concerns as quickly as possible and in the order they are received. If you still have not received a reply to your inquiry, please feel free to call our Escalations Team at [protected]. Kind regards. - Carol H."

Obviously, I cannot contact the escalation team if the contact info is "[protected]". The only thing I can conclude after this kind of "customer service" is that the last thing Enterprise cares about is the customer.

Desired outcome: Still want a full refund of the bogus parking ticket charged as well as the exorbitant add-on fee by Enterprise

Read full review of Enterprise Rent-A-Car
Update by Mike.C
Feb 05, 2022 5:26 am EST

Carol H.,

Nope, nothing in my Spam Folder which bring us back to my being completely ignored by care@enterprise.com. I will visit your domain website, enterprise.com, as you suggest in the hopes that I'm not just going down another rabbit hole but, given the fact that I've received such poor customer service from Enterprise dating back to September of 2021, I'm not very optimistic. I will report back her the results, or lack thereof, of my continued efforts to have this issue addressed by your Escalations team.

Thank you,

Mike C.

Hide full review
ComplaintsBoard
R
2:47 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Enterprise Rent-A-Car has left an official reply on this complaint.

Enterprise Rent-A-Car "do not rent" list

My name is Reynaldo Gavile and I work for Labcorp.

I don't remember the exact date but I recently returned a car at your branch at 3581 Stevens Creek Blvd., San Jose, CA 95117 last December, 2021. It was the first time I encountered a lady in that branch (I'm use to dealing with just guys there especially, Angelo, the Filipino guy). She was talking to a customer while me and 2 other customers waited. After about 10 mins. I politely butted in and told her that previous Enterprise staffs just tell us to leave the returned key at the front desk. After she's done with that customer she went to my returned car inspected it and I left right away.

After 2 weeks I tried to rent again at Enterprise but was told that I'm now on the "Do Not Rent" list. I thought there was something wrong like miss payments between our company but I've learned that other Labcorp couriers are able to rent cars. It seems I'm being singled out. I tried calling at [protected] but they can't help me.

Desired outcome: May I request that I be removed from the "Do No Rent" list since I have'nt done anything with the car I rented. I got no complaints even from Fleet Response who handles our rentals.

Read full review of Enterprise Rent-A-Car
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
S
3:53 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Enterprise Rent-A-Car has left an official reply on this complaint.

Enterprise Rent-A-Car Overcharged on insurance

I rented a car from Enterprise located at above address from December 29, 2021 and returned it on January 6, 2022.
Sparkle Autobody located at 1 Sparkle Court, Madison, WI paid the first three days of the rental and I paid the balance.
When I rented the car the member of Enterprise offered me the option to buy insurance for the rental car. What he didn't tell me was it would be a daily charge instead of a one time charge.
I called Dan, the manager at the rental sight and told him about the overcharge on January 14th. Dan greed that I had been overcharged by the daily rate portion of the charge and I would pay the one time charge. The credit didn't happen so I called Dan again on January 17th and he said he would follow up with their accounting department to remind them to send the refund and would get back to me. He didn't call me back so I called him again on January 20. Dan didn't return my call again. So I'm reaching out to you to settle this and please credit my account in the amount of $292.27. My address is Sandra Hardie, 2911 Blue Aster Blvd., Unit 4413, Sun Prairie, WI 53590, email [protected]@sbcglobal.net, phone number [protected]. Thank you!

Desired outcome: Refund of overcharged amount of $292.27

Read full review of Enterprise Rent-A-Car
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
S
1:51 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Enterprise Rent-A-Car has left an official reply on this complaint.

Enterprise Rent-A-Car Management by enterprise agent at riverside dr macon ga

Today 1/15/2022 I rented a car at the riverside pierce, macon ga and both my liability insurance coverage + my major credit card were declined without a full explanation.. A female agent rented me the car after I used another debit card and added insurance coverage.. I discovered only after I left the store about 12: 30 pm that she also did not give me the rental documents. Also when I later called my credit card company the citi agent reported that my card was adequate for the full charge of the rental and other charges but no authorization had been submitted or denied on date for these charges. Also the declaration of insurance that I submitted to the agent today show that my insurance includes coverage for accidents /with compensation for rentals.. I was treated unfairly and overcharged for services that I did not need.

Desired outcome: I need the added charges removed for insurance and the charges for the car rental and deposit immediately transferred to my major credit card and re funded immediately to my bank debit card.

Read full review of Enterprise Rent-A-Car
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
S
12:45 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Enterprise Rent-A-Car has left an official reply on this complaint.

Enterprise Rent-A-Car Proper/comparable vehicle not provided

Re: Vehicle Rental Issue - RA # 3SNJ64

Below you will find the first of 4 emails I have sent. Each time I receive a response email back with a different sales rep saying they are taking over. This is ridiculous and extremely unprofessional of this company. Could I please receive some sort of resolution in the matter.

Hello,

I booked a Full Sized SUV for our family vacation. Our family SUV broke down and was in the shop for repairs. I booked a FULL size SUV to accommodate a family of 4, all our water toys, luggage, food etc.

10 minutes before arriving to enterprise to pick up our vehicle we were called and told they didn't have an Full-size SUV. This is obviously unacceptable to me, as I had booked full-size SUV in order to accommodate my family and all of our belongings. We had to turn around and drive back home to go measure the water toys and items that we were bringing with us for a vacation. When arriving we were told that the only option was a minivan for us. We did the measurements and this was not going to be able to fit all the water toys that we had purchased this year to take on vacation. We were told there was no other option there was no other vehicles for us. We were told that Enterprise will do this, they will leave vehicles that are actually not available on their website to book. Leaving customers with no choice but to take what is available. This is absolutely unacceptable and has now ruined our family vacation. We were unable to take everything that we had purchased to go on this vacation to a lake. My question is how is this acceptable? Our family was waiting at home all packed and ready to go, if a company advertises that an item is available and you purchase online that should be honored.

Because at this point we have no other option but to take the only vehicle that was available, as all her other plans hotels etc. could not be canceled without charged at that point. We had no choice but to except the minivan and be on our way. Once on the road and folding the seats down fully to accommodate all her items is when we discovered how dirty the vehicle was full of sand and grass.

Please see my rental agreement number and name below. I would like to be contacted by someone in regards to this. I feel that a full refund is appropriate for the situation. I end up paying over $800 to rent a vehicle that will not accommodate $1000 in new summer water toys that we specifically bought for this vacation.

Rental Agreement Summary RA#: 3SNJ64
Renter: SARAH LEMIEUX

I can be reached through this email or by phone. [protected]

Thank you

Sarah Lemieux

Desired outcome: Refund/Price Adjustment

Read full review of Enterprise Rent-A-Car
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
A
3:57 am EDT

Enterprise Rent-A-Car Rent a car

The Marbella office did not refund my 300 euro deposit for 2 weeks of using the car. They, without my knowledge, made changes to my contract, added additional insurance to me, which I did not agree to! My number is 50FB7J. I'm hiring a lawyer to sue you.

Read full review of Enterprise Rent-A-Car
View 0 more photos
Hide full review
ComplaintsBoard
M
2:47 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Enterprise Rent-A-Car has left an official reply on this complaint.

Enterprise Rent-A-Car Poor customer service / overcharge / dirty vehicle / health issue

12-24/12-27-2021
Enterprise Rental - Richardson, Texas 75080

Issue 1 of 3:
Dirty Vehicle/Health Concern

Due to Covid, Enterprise states that each car is cleaned and sanitized.
Please see a short video of the steering wheel of the truck I rented.
A file has been shared using Link Sharing.
https://s.amsu.ng/Kp8awbkmGRfN
Valid until: Dec 28, 2021
@chrissytaylor

I showed this to the manager there (Nigelle I think) and he was not concerned in the least.

Issue 2 of 3:
Overcharge
Nigelle, if that's indeed his name, charged me 50.00$ extra. I explained that my reservation was from 12 to 12 (for 3 days @ 75.00/day). I came thru the door at 12:10pm. After trying to explain this to him over and over, he finally said he'd refund the 50.00$ but that it had to approved by billing and it could take up to 10 or more days. So I said, for clarity, you incorrectly charged me and now I have to wait two week or more to get my money back. Is that correct? He said yes.

Issue 3 of 3: Customer Service
I've been a loyal customer for years.. years and allocated thousands of dollars to Enterprise. (Refer to my records) I have noticed that the customer service has drastically changed for the worse. The branches are not as NICE and accommodating as they used to be. (maybe due to the labor market - not sure) Its less about customers. I hate writing these negative reviews (especially about a company I've used for so many years) but this was needed. I hope the awareness helps.

This was horrible experience for a long term customer (or for anyone). The lack of cleanliness of the vehicle should have been acknowledged but wasn't. The over charge was not necessary. Lastly the condescending manager said I was being picky. Yes, I admit when it comes to my health and where I spend my money - I am picky. Such a frustrating and disappointing experience.

Monica Shepard
469.334.9484

Desired outcome: refund my monies and the manager attends customer service training

Read full review of Enterprise Rent-A-Car
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review

Enterprise Rent-A-Car Customer Reviews Overview

Enterprise Rent-A-Car is a highly reputable car rental company that has been in operation for over 60 years. The company has a strong presence in the United States and operates in over 90 countries worldwide. Enterprise Rent-A-Car has received numerous positive reviews from customers who have used their services.

One of the most notable positive points about Enterprise Rent-A-Car is their exceptional customer service. Customers have praised the company for their friendly and helpful staff who go above and beyond to ensure that their needs are met. Additionally, the company has a wide range of vehicles to choose from, including economy cars, SUVs, and luxury vehicles.

Another positive point about Enterprise Rent-A-Car is their competitive pricing. Customers have reported that the company offers affordable rates, especially when compared to other car rental companies. Additionally, the company offers various discounts and promotions, making their services even more accessible to customers.

Enterprise Rent-A-Car has also received positive reviews for their convenient rental process. Customers have reported that the company's online booking system is easy to use and that the pickup and drop-off process is quick and efficient. Additionally, the company offers a variety of rental options, including one-way rentals and long-term rentals.

Overall, Enterprise Rent-A-Car is a highly recommended car rental company that offers exceptional customer service, competitive pricing, and a convenient rental process. Customers can trust that they will receive high-quality service when renting a vehicle from Enterprise Rent-A-Car.

Enterprise Rent-A-Car In-depth Review

Company Overview:

Enterprise Rent-A-Car is a well-established car rental company with a rich history. Founded in 1957, it has grown to become one of the largest car rental companies in the world. The company's mission is to provide excellent service and value to its customers while maintaining a strong commitment to integrity and community involvement. With thousands of locations worldwide, Enterprise Rent-A-Car offers convenient rental options for customers around the globe.

Services Offered:

Enterprise Rent-A-Car offers a wide range of vehicles for rent, catering to various needs and preferences. From compact cars to SUVs and luxury vehicles, customers can choose the perfect vehicle for their travel requirements. Additionally, the company provides convenient pickup and drop-off services, making it easy for customers to access their rental vehicles. Insurance options are also available, ensuring peace of mind during the rental period. Moreover, Enterprise Rent-A-Car frequently offers special promotions and discounts, allowing customers to save money on their rentals.

Customer Experience:

The reservation process with Enterprise Rent-A-Car is straightforward and user-friendly. Customers can easily book their rentals online or through the mobile app, ensuring a hassle-free experience. The company maintains a large fleet of vehicles, ensuring availability and a wide selection for customers to choose from. The vehicles are well-maintained, clean, and in excellent condition, providing a comfortable and enjoyable driving experience. Furthermore, Enterprise Rent-A-Car prides itself on its exceptional customer service and support, with friendly and knowledgeable staff ready to assist customers throughout their rental journey.

Pricing and Fees:

Enterprise Rent-A-Car offers competitive rental rates and a transparent pricing structure. Customers can easily view and compare prices online, ensuring they get the best deal for their rental needs. While additional fees and charges may apply, such as fuel and mileage fees, the company is transparent about these costs, ensuring no hidden surprises. Insurance options are also available, and customers can choose the coverage that best suits their needs and budget.

Fleet Maintenance and Condition:

Enterprise Rent-A-Car prioritizes vehicle maintenance and adheres to high standards. The rental fleet is regularly serviced and inspected to ensure optimal performance and safety. The vehicles are relatively new and well-maintained, providing customers with reliable transportation. Safety features and equipment, such as airbags and anti-lock brakes, are available in all rental vehicles, further enhancing the overall safety of the driving experience.

Accessibility and Convenience:

Enterprise Rent-A-Car has a vast network of rental locations, making it highly accessible for customers. Whether in urban areas or remote destinations, customers can easily find a nearby Enterprise location. The company's hours of operation are convenient, with many locations offering extended hours, ensuring flexibility for customers. Online and mobile booking options are available, allowing customers to book their rentals at their convenience. Moreover, Enterprise Rent-A-Car is committed to accessibility and provides services and accommodations for individuals with disabilities.

Insurance and Liability:

Enterprise Rent-A-Car offers insurance options to provide customers with peace of mind during their rental period. The coverage details and limitations are clearly explained, ensuring customers understand their options and can make informed decisions. The company also has well-defined liability policies and procedures in place, ensuring a fair and efficient process in case of accidents or damages.

Corporate Social Responsibility:

Enterprise Rent-A-Car demonstrates a strong commitment to corporate social responsibility. The company actively engages in environmental initiatives and sustainability efforts, aiming to reduce its carbon footprint and promote eco-friendly practices. Additionally, Enterprise Rent-A-Car is involved in various community projects and philanthropic endeavors, contributing to the well-being of local communities. The company also prioritizes employee welfare and development, providing opportunities for growth and advancement.

Reviews and Ratings:

Enterprise Rent-A-Car has received positive reviews and high ratings from previous customers. The overall satisfaction levels are consistently high, with customers praising the company's excellent service, reliable vehicles, and friendly staff. While occasional complaints or issues may arise, Enterprise Rent-A-Car strives to address them promptly and ensure customer satisfaction.

Comparison with Competitors:

When compared to other major car rental companies, Enterprise Rent-A-Car stands out for its exceptional customer service, extensive rental fleet, and competitive pricing. The company's commitment to transparency and convenience sets it apart from its competitors. Additionally, Enterprise Rent-A-Car's strong emphasis on corporate social responsibility and community involvement further differentiates it from other players in the industry.

Recommendations and Conclusion:

Enterprise Rent-A-Car is a reliable and customer-focused car rental company, offering a wide range of vehicles and excellent service. Its transparent pricing, convenient reservation process, and well-maintained fleet make it a top choice for customers. For individuals with specific needs, such as those with disabilities, Enterprise Rent-A-Car provides accessible options. Overall, Enterprise Rent-A-Car is highly recommended for anyone in need of a rental vehicle, whether for business or leisure purposes.

How to file a complaint about Enterprise Rent-A-Car?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: Craft a concise title for your complaint that encapsulates the core issue you experienced with Enterprise Rent-A-Car. This title should be clear and to the point.

4. Detailing the experience: In the complaint description, thoroughly explain your experience. Include key areas such as the condition of the rental vehicle, customer service, billing issues, or any discrepancies in the rental agreement. Provide details about the rental location, dates, and any specific employees involved. Mention any transactions, including reservation numbers, rental agreements, or receipts. Clearly describe the nature of the problem, the steps you took to resolve it, and the response received from Enterprise Rent-A-Car. Detail how this issue has personally affected you, such as causing undue stress or financial loss.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as photos, emails, or receipts. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses incurred as a result of the issue. In the 'Desired Outcome' field, describe what resolution you are seeking from Enterprise Rent-A-Car, whether it be a refund, an apology, or another form of compensation.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors that could detract from the credibility of your complaint.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, monitor your account for any responses or updates. ComplaintsBoard.com may notify you of any replies from Enterprise Rent-A-Car or other users who may offer advice or share similar experiences.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Enterprise Rent-A-Car customer service

Phone numbers

+1 (855) 266-9289 +1 (877) 416-0000 More phone numbers

Website

www.enterprise.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Enterprise Rent-A-Car?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Enterprise Rent-A-Car Customer Service. Initial Enterprise Rent-A-Car complaints should be directed to their team directly. You can find contact details for Enterprise Rent-A-Car above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Enterprise Rent-A-Car. Discuss the issues you have had with Enterprise Rent-A-Car and work with their customer service team to find a resolution.