Enterprise Rent-A-Car
reviews and complaints

My car was hit by a driver renting one of your vehicles on Thursday evening the 11-12-2020. I got his information and he apologized stating that he bought the extra insurance He gave me all of the rental info as well as his license number. I have called, emailed and gone in person to get help repairing my car. To date no one has replied to me. I will be contacting the Better Business Bureau. I am attaching documentation. My name is Terri Davids, [protected]@yahoo.com [protected]. The accident happened on Main St & Massachusetts in Lemon Grove CA 91945

I rented a car from enterprise, I picked it up at bordeaux airport in france very early on a saturday morning and had it all weekend. The vehicle was wet with dew when I picked it up and it was not possible to see the condition of the wind screens or the bonnet or the roof. I returned the vehicle to geneva airport, the french side, the next day. Unfortunately french car rental stations like this one are closed for returns on sundays. All I could do was take photos of the bodywork to show that there was no damage. Unfortunately I did not take one of the roof, but as I had been with the vehicle all weekend it never occurred to me to look there because there was no possibility of the car having been damaged there when I had it... We were in rural areas, we were with the vehicle all the time, it was never left anywhere that damage ‘could just happen'. Several days later I received a note saying that there was a scratch somewhere on the roof and they were charging me €750 for a repair. I responded immediately to remind them that the vehicle's roof had been wet when I collected it, and therefore could not have seen any damage at the time. The manager said she would follow this up with the car rental manager at bordeaux airport, but she never replied and subsequent emails to her went unanswered. What is one supposed to do? I see other comments about enterprise in france on review websites reporting the very same experience I have had and it is clear that there is some sort of pattern of behavior here. So, be very careful if you rent cars from this company. Be prepared for unwarranted charges like this one. Or go with another company. I know I will.

When Enterprise gave me the car they told me if the car was damaged in anyway instead of paying another 500 ded I could pay 12.00 a day to fix the car. They took 64.00 plus 12.00 out of my checking account. They only refunded me $24.00. Per enterprise they took the 12.00 a day while I had their rental. They had no right to do that and I want my money back. The car was not damaged what gave them the right to charge me.

I have spent alot of money with the Enterprise Car Rental in Rocky Mount, NC on Wesleyan Rd.

There is a manager name Summer at this location who's customer service is not good.

Its only 2 car rental offices in this entire city. After constant renting with hertz, I decided to use enterprise again. I own several homes out of state and 2 in NC. I booked a reservation then called enterprise for a pick up. I told her that I needed a ride, gave her the address to pick me up and all the entire questions began. After months and months and months of renting there, even from her, She told me that I couldn't rent from them because I had two addresses if I use my debit. She ask me to give her a bill. This is a question that has never been asked of me, not even from her when she rented directly to me.

I told her that I do have a bill. I can show her that I stay In the area but I own several homes too. She told me that I couldn't rent from them. I told her that I am going to reach out to corporate for her refusing to rent to me. I went on and made a reservation with hertz.

This has got to stop. My job is to travel. I just rented with enterprise in NY & SC. It was easy and the people were pleasant! You guys need a pleasant manager to run that office. This is the 3rd run in I had with this manager. Everybody else there has been nice. I am not happy and disappointed with the treatment I have received from Summer the manager after spending ALOT of money with enterprise.

Our insurance company Texas Farm Bureau authorized a car rental for a previous accident while our car was being repaired. It was for $35/day scheduled for pick up at 1 pm on 9/28/20. When we got to the facility they were backed up & we had to wait over an 1 1/2 hrs. Had to constantly keep checking & they said the car was being cleaned. This place is very small compared to other facilities of theirs. Finally the car came a Kia which was not what we wanted but took it anyway. The charge we were told was $32/day instead of the $35/day. We had to put a deposit down of $50 (which we were not told ahead of time by our insurance company or Enterprise). Had the car for 12days returning it on 10/9. At that time were told our $50 deposit was applied to the car rental and we had to go back to our insurance company for reimbursement. Our ins. company paid for the full rental bill so no one knows how to reimburse us. We also got charged $2.30. On their bill they put the daily rate as $35 instead of $32. We have no paperwork from Enterprise. We just want our deposit & explain what the extra $2.30 is. When we went back to Enterprise they were very rude and refused to help us further.

As for us personally, we have been renting cars consistently about 6-8 times a year to do road trips to Edmonton & have never had to deal with a situation like this before. We mainly rent through Avis and National (no complaints, both good). I would suggest no one rents from Enterprise unless they make changes to their inspection procedures. Since August 2020, Enterprise is charging us for damages (damage claim #[protected]) that we didn't do & we are still waiting for a resolution. My husband and I rented a car and drove it 1.9 km to our home (we live in the same neighbourhood as their rental office). During the inspection Enterprise did with us before we took the vehicle off the lot, the employee went inside the car with my husband while I stood outside the car & waited. As they were writing up the paperwork on an ipad in the car, I could see a constant drip, drip, drip coming from the passenger side wheel well/housing. Since the car exterior was very clean I thought they must have just put it through the car wash & that the drip was water. We took the car home and parked it for 45 minutes in our driveway. When we came back out to the driveway we noticed it was still dripping & that it was leaving a coloured blueish puddle on our driveway. At that point we knew it wasn't water dripping from the car and that the car had an issue. We called Enterprise, but they didn't answer, so we drove it back to Enterprise and they gave us a different vehicle. The next day they called us and charged us for the damages, saying that we did the damage to the car that caused the leak from the washer fluid reservoir and at that time they said there may be even more damages to the car that we were being blamed for. The mechanic says that a crack to the washer fluid reservoir normally occurs if the summer fluid is not replaced with winter grade fluid when the temperature outside is freezing. This car in particular does not belong to the GP location, but to a Calgary location. They have not given us our $250 damage deposit back yet. Now it's October and they have billed us with about another $456. We are considering legal action. We know that the employees at Enterprise didn't inspect the car properly at ANY point before we rented it and that it shouldn't have been rented out to anyone in the state it was in. Now we are stuck with a battle with the company because of the carelessness by staff and lack of proper procedures by the company. They seem to have a big operation with lots of staff so I'm not sure why they are not inspecting vehicles properly. It could be that their procedures are to only inspect vehicles as they are going out, but that's not satisfactory given that they may not walk around the vehicles properly at this time and in this case, they say the car was just returned from Kal Tire where they say it was getting an oil change. There should be multiple times when vehicles are inspected (with all fluids topped up at the time of inspections) to ensure that all vehicles are in working order before customers take them. With this particular incident, they told us that Kal Tire didn't notice the washer fluid dripping at that time. My question is, was the washer fluid reservoir filled at that time, because surely they would have noticed it dripping. Also, why are they not inspecting the car themselves and relying only on what Kal Tire tells them is right or wrong with the vehicle? And why was the oil getting changed at Kal Tire for a 2020 car? Wouldn't the car be getting oil changes at Nissan? Usually new cars get oil changes at the dealership. If anything, it only shows that they were not inspecting the vehicle properly on a number of occasions and that the only inspection they did do that was done with us, they missed noticing that the washer reservoir was leaking. I would love to hear more reviews that detail other customers experiences. My husband has looked online and has seen bad reviews for Enterprise charges for false repair claims and/or damages. CBC has done a "Go Public Investigation." There are bad reviews on Facebook and Better Business Bureau site.

My greatgrandpa passed away, so I was renting a car for the funeral. I did lots of research first to make sure I knew all I needed to know first. I had found on enterprise web site if you useing a debit card could complicate things. I read you needed driver's license and to present two different form to indicate current home address. With the declaration page for your active auto insurance. So before making my reservation I thought I better call to be sure everything will work fine. I called on the 12th of October 2020. I spoke to a man through the enterprise number and asked him if I could use my debit card its issues through the state. He asked if it had a logo of Mastercard or Visa. I said yes it had a master card logo. He said I would have no issue using my card. I asked him about the forms as well with my address on it to be sure I had everything needed. I did not want to be late to the funeral. He said as long as your drivers license is in the same state your renting a car you do not need any documents. I just needed my insurance. I even asked about the deposit to be sure I was prepared for that. He assured me everything would be fine. Today the 13th I drove over an hour to enterprise in redding on cypress. I needed the car for the day and would return it the same night. I was going to be driving over 4 hours for the funeral with my kids. I wanted to be sure I had a car that would have no issues and space for the drive. Well I went In the office and they asked me for papers with my address on it. I told them I did not bring them as I was told on the phone I only needed them if I was renting out if the state I was renting a car from. They said there was nothing they could do. I couldn't just drive home and grab them as I just drove over an hour and I would be late to the funeral. They told me I also needed full coverage insurance. Online I read the policy details when I made the reservation and it said current insurance not full coverage. To top it off the man I spoke to through enterprise the day before didnt tell me that. So I called and had one of my Bills emailed with my address. Then I called my insurance to try to get full coverage. My insurance company told me it would take a day to process and go through the system. If I would of called the day before I could have had full coverage for today the 13th. Wow thanks enterprise for not making that known online or on the phone when I called on the 12th. So I couldn't get full coverage. My insurance broker told me enterprise should be able to provide full coverage. So I asked the insurance company to email a copy of my insurance with my physical address. I still needed the second form of my physical address to rent the car. I went back inside and gave then proof of my address in two forms. I had proof of insurance just not full coverage. I told them I couldn't get full coverage for today the 13th it would take a day and I wouldn't be able to have it until the 14th. I asked if I could just buy full coverage through them (enterprise) I was told no basically. I had to show proof of full coverage through my insurance company to be approved to rent the car. Once I was approved they could provide me with full coverage through them (enterprise). I said if I had full coverage then why would I then need to buy full coverage through enterprise. This makes no sense to me enterprise you have full insurance through your company but you cant get it unless your already approved for the car but you cant be approved with out it. That's ridiculous. I did everything I was supposed to do. I researched, I called enterprise to ask questions and make sure I wouldn't have any issue. I drove all that way spent 50 dollars in gas one way with my kids and mom. To be turned away over that. I was told I would be able to get this car. I told the man on the phone what I had and asked what I needed. My mom who was with me even tried to get the car. However we are on insurance together and both didnt have full coverage as we live together. She had a bank card but even a bank card is a debit card and it's my understanding we needed all of that because it's a debit card even though it's a bank card. So if I had a credit card then I wouldn't of needed any of that. I was willing to pay the 200 deposit and the full coverage through enterprise. I spent all that time getting documents they needed I was there over a hour long. I had to turn around and go back home and miss my grandfather's funeral. This has been really traumatic and very upsetting to me. My grandfather was almost 96 years old my grandmother is 95. She wont be around much longer now her husband has passed. Shame on this company I should have been able to be there for my grandmother and say goodbye to my grandpa at the funeral. Your employee told me I had everything I needed and I could pick up my reserved car. If I was told I needed full coverage I could have got it on the 12th the day I spoke to enterprise. It would have been active by today and I could have got the car. I would have appreciated knowing I needed paper work the 12 when I called as well, but at least I was able to get that emailed over. I will not reccomend this company. Thank you for ruining a very important day because of your employees lack of knowledge on the company he works for as well as having the worst policy u need full coverage that we have but you cant buy it unless you have it through your insurance company already.
Tracy

Dear Enterprise
I am a person who rarely voice out dissatisfaction. My recent experience with Enterprise located 4635 N 7th St Phoenix AZ 85014 took the cake.
It all began Friday morning when I reach out to the this location requesting for pick up [so which Enterprise has been advertising and known for]. A very dry voice answered the phone and blatantly said she does not the resources to be me pick me up over over the next hour. She told me it is not in the policy. She added, I made the reservation less that a week and there are over customers ahead of me. She said the shuttle has left and the next route is at 2:00 in the afternoon. I ask the lady who she was. She said her name is Whitney just like the singer and she is "the Assistant Manager". She said she has never known Enterprise to pick up customers and she has been as this particular Hub for two years. Of course her statement was incorrect. I have known Enterprise to go above and beyond in the sprit of customer service. I told her I need to be in Tucson at 2:00 PM to attend my girl's wedding. She said she spoke to her manager and the earliest shuttle pick up [which is 4 miles away] is 1:00 PM. I told her the wedding OVER by then. She said. get an Uber and will see you soon. I called Uber and took the rental attended at wedding. As I was driving home last night, the experience resonated on me. Whitney was dry and rude and does not not have an iota of customer service. Instead of returning the rental on Sunday, I decided to return today. Guess what happened upon my arrival? The "Assistant Manager" Whitney approach me as ask me how was everything. I told her she was rude over the phone and needed sensitively training. She said she was not rude and CAN NOT TALK to me. She walk out on me walk across the lot. I was left out and bothered to approach or assist me. I trust if you cameras to confirm what exactly took place. I went inside and told the manager Whitney walk out on me. Instead to the Manager apologizing on what transpired, he had another associate assist me. Instead of apologizing on Whitney's rudeness, no one bothered to apologize. I have to say, it was the worse experience over the past 20 plus years. I was left unattended. I felt so disrespected that I decided to walk home. Enterprise needs to hire better capable personnel with excellent customer service.

Yesterday I got a call from Enterprise in McKinney TX stating I had damaged the car. The minute I picked the car up it had no gas and was pulling to the right bad. I'm thinking okay it's a rental. Well a few days later I wake up to the front driver tire completely flat. My mom had a stoke so I had to get the hospital. I changed the tire & bought a new one at Princeton tire. Called enterprise Corp they said I would be reimbursed. As I left the tire place it was still pulling strong to the right. Hindsight should of had the passenger front tire checked. Well it had a blowout. Both front tires had absolutely no tread and the steal belt was visible. Now enterprise is trying to blame me. The woman at enterprise was extremely rude & stayed I am responsible. Well I'm sorry you sent me a very dangerous defective car that could have killed me if the blow out happened in a busy area. I did trade the car for another car because it was simply to. dangwrouis. But the tread wear on both tires were so bad there is no way I could have done the damage. Don't rent from enterprise - if any thing happens it always your fault. I had talked to corporate twice and local branch 3 times during these issues. I was told they didn't have a car available when the first tire had an issue. But they have denied that as well. Thankfully I took multiple pictures. But still in a battle with them - but McKinney TX Enterprise - stay away from them. Who knows how long I will have to deal with all of this mess. K Smith

Up until yesterday, I had a great relationship with the former manager, Erica. Prior to that it was OK and when Kazzie Yang was there it was horrible (being yelled at and disrespected in person and on the phone.)

Yesterday I met the new manager, Alex, who seemed personable enough.

Prior to arriving I had a problem with a reservation that I could not cancel online on the previous Friday due to something in the system. I called on Monday morning because my points were not put back on my account. I am a Platinum member (which means crap because I am treated no differently and now I am informed I can't use my free upgrades at the locations); and I wanted to use the points on a two day rental. I was told by "Parker" that there is nothing that can be done at the local level(which I knew to be untrue as this has happened before in the past two years of weekly renting, and the location always helped me with this issue.

I was told to call "corporate." Ok, I did and the points were redeposited in my account.

I had a reservation for one day as I didn't think I would be able to use my points since the location lead me to believe that points would not be available at the local level. "We don't have anything to do with points, we don't deal with them at all."

When my points were redeposited I went online (call wait time is crazy at this location so I prefer to do my res online) and I tried to cancel the one day but it said it couldn't be modified, so I went ahead and booked a second reservation for two days with one day being my points.

I waited outside for a bit, and then Alex greeted me, (the other employees looked super stressed BTW). I said I have a reservation for 2 days. He walked me over to a versa and when I saw the size (I usually have SUVs or Full size cars) I asked if I could upgrade with my points upgrade.

He said no they can't use them at the locations, that I have to call in and redeem them through "corporate" and make a reservation through them. WTH?

This is NOT the first time I filed a complaint, but damn... this is ridiculous. Are local offices now just pick up and drop off car lots...no customer service?

Bad enough we have to sit outside in the rain/sun/etc to wait for "curbside service".

Alex confirms I will be charged for one day (which would be correct since I thought I used points for one of the days.) When I left, the car was horrible. I couldn't see through the windshield it was so dirty inside. I side of the car doors had drip marks down the interior of the door. Doesn't seem like extra precautions are being taken due to covid 19 anymore.

Previously, I was always asked to check out the vehicle and if it was not clean or smelled, I was cheerfully shown a line of vehicles and asked to pick one.

I stopped to look at the rental agreement and it was for the one day rental. Now, #1 I told Alex I had a 2 day rental, #2 HE pulled up the wrong reservation IF he had been listening to me.

I made another call -- to the local branch because apparently corporate does not claim to care about the local branches, and my past experience with getting to talk to the district manager --if anyone would even give up his name or number--produced NOTHING not even a call back.

I spoke with Tori who is great. She has always helped me out. She treats me well as a customer.

She said she would try and get the two reservations merged. Well, apparently it isn't possible to do so... so my option was to come in, close out this contract and get the deposit and the money refunded (2-3 day wait) and then rewrite a new contract put down another deposit and pay for the one day again, and get to use my free day. So, here's my issue. I am retired from the Customer Service Business.

I worked in the service industry and held a District Manager position, as well as a Regional Manager position. If this was an employee under my leadership, and they told a customer to basically fix their own problem and no, you can't use the free upgrade here, no we can't help you with points, they would be GONE! I have had ALL of this issues resolved at the local level at least once or twice before. Now, apparently everything has to be done through CORPORATE, who, when I call tell me they don't have any way to even get access to the local office as they are on a different system than corporate who handles airport locations.
Not to mention, this car is a piece of crap.

Over 60 it shakes so hard you can barely hold onto the steering wheel and it drives to the left, so you have to fight with the steering wheel to keep on the road. I did call about that and was told that they would be glad to switch it out for me. I guess I need to be happy they are willing to do that, even though I will have to take time out of a busy day to go back and wait in the humid hot weather to be switched out to another car. And, yes, I know it is for covid protection, although I have heard other locations were allowing customers into the office with social distancing...
why does that NOT surprise me?!

Believe me when I tell you that I will be sharing my bad experiences with my client, friends, and anyone that will listen. Remember: A dissatisfied customer will tell between 9-15 people about their experience.
Around 13% of dissatisfied customers tell more than 20 people. I will be in that 13%.

I received a dirty car they cleaned everyone car but mine as I waited in line outside and watched I was charged extra day I turned car in a day earlier than friday was charged extra Saturday never received my refund returned car same way I got it poor experience I thought at least I would receive clean car especially since we are dealing with covid

August 25th, 2020 I reserved a luxury car for delivery at a local Joe Hudson's Automotive. Upon arriving at the automotive repair shop and submitting my vehicle for repairs Tristan from the Enterprise city Enterprise Rent-A-Car arrived with my luxury vehicle. However, he would not let me drive off with the vehicle because I could not produce a hard copy of my license. I had an old copy of my license, a passport, and started that I could email a copy of my current license but did not have a hard copy because I had recently had a storage unit broken into and my contents stolen and reported the incident to the recent police department which failed to return my license. Tristan said he had to have a hard copy of my license and would not budge on letting me have the rental. Mind you I have rented vehicles with this store for months at a time spending thousands of dollars at this location alone. They had my profile on the database. They could have looked up my drivers license using the number to ensure it was active, etc. They could have even taken the email copy and printed it to have a copy to scan of it was imperative. Yet Tristan wouldn't budge. To make matters worse, because I had an out of state license it took nearly a month to get an appointment at a state driver's Lucerne facility. Today, June 22nd, I called the same Enterprise city Enterprise Rent-A-Car to hold a luxury class vehicle for pickup. Tristan answered the call after two call attempts and over thirty minutes of being put on hold. He said a luxury class car was available but it would be 2PM before it would be ready. I called the body shop to arrange a drop off just before 2PM and arrived at the Enterprise Rent-A-Car location shortly after 2PM to pick up my rental. There was a line of four people in front of me and I was told it would take thirty minutes to receive my car. At approximately 3:25PM Tristan came out to have me fill out the paperwork for the rental. Upon signing the documents I noticed that I was not being given a luxury class vehicle. I brought this to the attention of Tristan who told me a luxury vehicle wasn't available and he was giving me something "similar". Excuse me, if you go to a restaurant and order a hamburger and they come out with a bologna sandwich. Are you going to just accept it? Afterall, the waiter tells you they are both sandwiches...no you are not. I told Tristan I would not be completing the paperwork and that I wanted what I had requested over the phone. I told him that if he knew the class of vehicle was not available he should have told me when he arrived. Actually, he should have told me that morning when I called so I wouldn't have to base my whole afternoon around something which wasn't even available. I had to call a family member to pick me up who lives over twenty minutes away. Not to mention that I had to wait for over an hour under a metal she'd canopy that was leaking during this whole ordeal. Upon complaining to Tristan and asking for his manager's name he became short with me and told me to leave and file a complaint with corporate. This is a horrible way to treat customers. I have been dealing with this from my insurance company and now Enterprise Rent-A-Car for over two months. Every step of the way has been horrible and mishandled. Enterprise Rent-A-Car should have treated this differently from the beginning. Yet, due to the poor management of Joe and his employee Tristan of Enterprise Rent-A-Car at 1201 Rucker Blvd, Enterprise, AL 36330 I am now without a vehicle and dealing with incompetent, lazy, and in-compassionate **sholes that should not be in a a hospitality related industry. This particular Enterprise Rent-A-Car location should be closed and the entire corporation should feel ashamed of themselves. For the rest of my life I will forever badmouth this company and do everything in my power from using its lack of services again. I will find every possible avenue to leave bad reviews and complain in. You have just made an enemy for life.

15 days after returning my rental I have yet to receive my $200 deposit. While the customer service line seemed to understand my issue, they could not offer me any resolution as they do not see the issue. I was explicit with the sales member at the time of pick up that I would be using a debit card and thus needing the deposit to be returned on the aforementioned debit card.

14655 JEFFERSON DAVIS HWY
WOODBRIDGE, VA [protected]
[protected]

As for accounting, the enterprise website will not let me look up that specific rental ' forbidden code' shows when I try to follow the sites instructions. This is overall very concerning.

I picked up my car in Durango Co. I was surprised at the lack of customer service. They handed me my paperwork and keys and told me to go find the National lot #7. They did not walk to the car with me and do an inspection so that we would both be aware of any cosmetic damages like I've had happen every other time I've picked up a car. I noticed what looked like a white spot that was down by the wipers but didn't think much of it because the car really wasn't very clean. I had to clean up the inside at my house before I used the car. They were busy and sold out of rentals so I didn't complain. I returned the car on time and took the keys into the person at the counter. A few hours later I receive a call stating that they are going to submit a claim for a damaged windshield. I told the man that I had not caused the damage and let him know that no one had done an inspection with me and that I noticed a mark or something that looked like a white spot on it but he didn't care to listen to me. He gave me the wrong phone number to speak to the damage dept and I had to call back. He gave me another number that I can't get anyone to answer. Yesterday I received the emailed bill and I'm being charged $500 for the damage that I did not cause! I am so unhappy with this situation and the customer service that is lacking. I would really like to get some assistance with this issue.

Never had a problem with Enterprise before today. As my husband was following me to get gas, he noticed I didn't have any brake lights. I have had intermittent rear camera, traction control lights come on as well as intermittent tire pressure sensor come on in the past month. The rear camera has not worked for over a week until today and the traction control lights come on and stay on a few days. Since I didn't have brake lights hubby gave me his credit card and wanted me to make a car rental reservation/arrange for a pick up so my car could go into shop. I recall using Enterprise located at
6575 Annapolis Rd
Landover Hills, MD 20784 because that is the location previously used by my auto insurance and they would already have my drivers info on file. I called the location to confirm that someone would be picking me up only to be told that I needed to contact the Hyattsville location. I was told that my reservation would be transferred to Hyattsville, location (5810 Baltimore Avenue
Hyattsville, MD 20781) and that pickup would be between 4:30 - 5:00 pm) I went outside to address my car and waited until after 5 pm to call the Hyattsville location. I spoke with Sara (she claimed to be the manager of the Hyattsville location) and she stated they were not going to be able to pick me up as they were running late and that if I could Uber or taxi over they would take $6.00 off my rental fee)). Although I live about midway between the Hyattsville and Landover location I knew I had no cash for Uber/Taxi (stated this to Sara), asked when she was going to call me to suggest these alternatives and was told she was going to call me at 5:20 pm. This was not acceptable and I have will not use Enterprise or even suggest them to friends/family who might need a replacement car.

I reserved a car in 07/28/19 on my birthday. Upon going to pick up. I was told that my name was on the "do not rent list" bcause of a damage vehicle i had back in 2014. Given a no. to call for resolution. Disputed it and they sent me a picture of a vehicle with a scratch. i was then told that acct was handled by First Financial and make payment @ www.claimtopay.com. Went in on 11/15/19 and made $100.00 payment. Went in on 01/03/20 and made an additional $100.00 payment. Phoned First Financial @ 855-282-1465 to see how much I owed on the debt. Was told that there had not been any activity on the acct since 2014. Had no records of my payment. instructed to call Enterprise. Spk with 3 different reps @ Enterprise, who told me they could not find the acct and they did not know where the money was. We are only talking 6 years ago, how could you not know, what kind of system is this. Left me with they would have to do an extensive search to find where the money went. I asked whose web address is that. They say it is an old website of theirs and they have since obtain another site. I asked since July 2019, which is when the site was given to me. They said no, it has been about 5 years. Out of my money and my name remains on the "do not call list>

I rented a Dodge Charger from the Las Vegas McCarran International Airport from December 24th to 28th, 2018 (more than a year ago). This was almost a brand new vehicle with less than 8000 miles driven when I received it from Enterprise.

During this rental period, the left front tire had a manufacturer defect in which metal wires were protruding from the wheel. The tired was replaced with a spare and was returned to Enterprise after hours on December 28, 2018, driven less than 700 miles in total over the 4-day rental period.

However, in January 2019, I received a Damage Recovery Unit claim indicating the withholding of my $500 USD security deposit as they investigated the tire situation. I also received a call from from the McCarran Internal Airport Enterprise office by an individual named Eric Nowacki at +1 702-795-8842 in January and upon providing him with the details, he verbally suggested it must've been a manufacturer defect for the wires to be sticking out of a tire on a car only driven for approximately 8000 miles.

Eric stated he would investigate the case further and that I should be expected the $500 USD refund shortly as this is a manufacturer defect. I emailed him after the phone call to provide detailed images. However, I have yet to hear from him since then.

Upon reaching out to Enterprise corporate office as well as the Damage Recovery Unit subsequently, I was notified that the case was closed on Februrary 14, 2019 and was ruled as a manufacturer defect.

When I called into the Damage Recovery Unit, they claimed they do not handle deposit refunds and redirected me to the corporate office. The corporate office also said they do not handle deposit refunds and redirected me back to the Damage Recovery Unit. I also attempted to call the local Las Vegas McCarran International Airport Enterprise office at +1 833-315-5901 but unable to reach the local staff and was again, redirected to corporate office.

This entire process has been very frustrating and my finances have been materially, negatively impacted due to the withholding of my $500 USD security deposit given a manufacturer defect on Enterprise's vehicles.

I have attached the pertinent images and documentation in hopes of a swift resolution and the return of my security deposit promptly.

Damage Recovery Unit Claim Number: [protected]
Enterprise Rental Agreement Number: 4F2824

Thank you for your time.

On nov 6 2019 I rented a car for a round trip to ann arbor mi from pople bluff mo the ad on tv is a total lie they will not pick you up I ask them if they pick you I was then told they might if you livee close I live 30 miles south in a small town in ar this is what my compliant about is the tv ad miss leading public with their lieing I think that I smell smell a rat I did not do a one line review about this company I do scam research over 90 per cent are miss leading the public.

Picked up a rental supposedly with no damage listed on the initial contract. The contract also was missing information including the price of the rental. It was written because their printers were not working. They told me of I had any concerns I could have a walk around by an employee to check for damage. I immediately saw a scratch and requested the walk around. The employee "noted" the scratch and told me I could go, without providing anything in writing. The employee never looked above or below the vehicle. I requested he provided me a written slip. I had no idea that the roof or undercarriage needed to be checked until brought the vehicle in to be dropped off. When I dropped off the car they told me there are 2 dents on the roof of the car which was never checked by their employee. Now they want to put their claim through my insurance.

I have never been so frustrated with enterprise as I have been now since I started renting from you guys in june of 2017. First I will say that ever since you guys removed brandon and his crew from the sahara location in las vegas, nothing has gone right! Brandon and his crew were absolutely amazing. Every time I went to rent my car they greeted me by name and knew the twins. The entire crew was always so extremely friendly and helpful.in feb of 2019 when I went to pick up my rental he heard me mentioning on the phone about my brother passing and they made me feel so loved with the condolences they gave to me. Speed up to april 2019 when I rented a 12-18 passenger van for a family trip. The crew that was there was allllll new. Friendly, but I was skeptical. They were nice enough to apply a "military" discount once they saw my usaa credit card. Once I returned the vehicle I never received a call as I did before with brandon and his crew to close out my rental contract. I called and they were nice enough to apologize and say the only thing was that the tank was not on half a tank and claimed they were going to charge me extra until I took off of work and went to show them I took a picture right in front of the facility that should the tank was well pass the half mark. They handled the situation.in may of 2019 we rented a car from the denver holiday inn airport location and aside from being charged a toll fee weeks later the experience with them was okay. Now speed up to the recent rental, oct 31 2019 confirmation #7kfq0q. It was for a quick getaway in which we ended up coming back a day early due to a work emergency for my fiancé. At the time I spoke with leon and he said he would take a few hours off once we returned the rental. He called me saturday morning after the rental was turned in friday evening and explained the charges. Tuesday I just so happened to view my bank account and instead of being refunded the deposit I was charged for it. I called the rental location and a little boy named gustavo answered and said "oh yeah I was just looking at that and I made a mistake!" I was very upset and irate explaining to him that now with $400 plus being held on my bank account because of an error it is going to cause things to bounce on my bank account such as my rent and electric bill payment. He just very plainly said "sorry I fixed it". I asked to speak to a manager and rebecca came on the line and when I explained to her that a simple "I fixed it" is not going to stop me from looking bad and being humiliated with my leasing company and electric company. Rebecca stated to me that if there are any late fees and other fees that she will take care of with documents which is fine because I will present those. Here is the problem, I am now at the mercy of hoping this money gets returned before my rent and electric bills comes out. I will get fees on my bank account, my leasing company, and possibly have my power disconnected because of this mistake. Something needs to be done and I feel that enterprise should address letters to not only me but my leasing company, bank, and power company so that this error does not fall on me in the long run. I hope this email gets into the correct hands and is addressed as it should be.

Thank you,