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Enterprise Rent-A-Car Complaints Summary

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198 Unresolved
Our verdict: You can expect a very good level of service from Enterprise Rent-A-Car. To navigate their system effectively, thoroughly understand their service scope. Check online forums and review sites for others' experiences. When contacting customer service, clear and concise communication can help resolve your issues faster.
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Enterprise Rent-A-Car reviews & complaints 942

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Enterprise Rent-A-Car enterprise west new york, nj

I am emailing you in regards to claim [protected] through Plymouth Rock. On 1/2/19 Owen Dietz, my Plymouth Rock agent emailed Mr. Pisciella, an Enterprise Liaison from Plymouth Rock regarding a credit that was to be issued to my account by Enterprise. I returned the vehicle to the West New York, NJ Enterprise location on the date instruction by Plymouth Rock. Prior to that a representative there told me I had to take out an additional insurance on the vehicle to avoid my premiums going up if I were to get into an accident. Upon returning the vehicle I spoke to Joe and he spoke to his manager, I didn't get the woman's name and I explained to Enterprise I spoke to Plymouth Rock and I was told I did not need the insurance. I also told them my number was sold by Enterprise and I am now getting soliciting calls to purchase a used vehicle by two individuals that work for Enterprise named Jafar and Frank. I told Enterprise my number was given out without my consent. I was told the insurance fee was to be waived by Joe's manager. Weeks later Enterprise notified me again that I owed $280 in fees for the insurance. I told them again Joe stated the fee would be waived and I did not owe a balance. The representative was nasty and stated I would not be contacted again. I told her she did not have the authorization to charge my card. I contacted my bank and found out she charged my card anyway. I contacted Enterprise's corporate office and explained the situation. I was told the district manager would contact me. I was never contacted by the district manager. Can you please assist me in this matter?

Thank you

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2:48 pm EST
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Enterprise Rent-A-Car deposit refund

As of today I still have not received my deposit back ($250) it's been several weeks, since I returned the car. I did receive a letter stating I apparently had a toll road charge that I wasn't aware of, but that's like $15. By now I should have received the deposit less the toll free, but nothing. I will likely not use Enterprise again if this isn't resolved soon. I will also share my bad experience everywhere with everyone.

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2:12 pm EST
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Enterprise Rent-A-Car car rental

We rented a car on 27-Nov-2018 at 8 pm from San Diego Enterprise PARKING LOT (very limited lights) and returned back the car to LAX airport on 28-Nov-2018 morning. When returning the car, the person told me that there is a scratch near the tire under the driver seat! When we told that this damage has not been done by us, he said that he will look at the CC TV footage and send us the details of the same via email.
I flew out of country for 1 month and after returning, there was $420.90 claim in my mail box from enterprise with just the pics of the damage! No emails, no CC tv footage nothing!
On calling customer recovery center, they were rude enough to tell me that it is my fault and I will have to pay for the damage. I have been reading multiple blogs and many have faced the same issue. This is a method of Enterprise to rip out money from their customers and fix their damaged vehicles (not sure that they even do that because they can follow the same process with some other customers too).
We rent a car for convenience and end up getting all the headache and finally pay for the mistake which we have never committed.
No more renting from Enterprise ever in my life.

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6:57 pm EST
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Enterprise Rent-A-Car car rental hail damage incorrectly assessed and unfounded claims process initiated

RA# [protected]; I rented car from Enterprise while in Ohio visiting family for Christmas from 12/21 to 12/26. Upon inspection of the vehicle at pick up we pointed out multiple marks on the vehicle which the sales representative dismissed as being smaller than the circle on the damage evaluator. The representative did not allow us to hold the evaluator tool or measure the marks using the tool and refused to note them. Further, when I went to inspect the roof for damage the representative assured me that damage to the roof was not included in the inspection and would not be noted. When we returned the vehicle the representative noted three marks including one on the hood and two on the roof and stated that it was hail damage. Our complaint is that the representative erroneously assessed the damage triggering an unfounded claims process of which we are the subject. After the assessment the representative let us examine the evaluator tool and on closer inspection we found it consisted of two very different sides, one being the blank side we had been shown at vehicle pick-up, and the other side which included information classifying different types of damage and stating that "[a]ny hail damage is damage" as well as detailed sized rings to assess classes of damage. During the time the vehicle was in our possession at no point did we or the vehicle encounter hail. Even at night when we were away from the vehicle, the vehicle did not encounter any hail. We drove the vehicle 231 miles during the time we were in possession of the vehicle. If one were to draw a 116 mile radius circle (the furthest we could have driven the vehicle from the rental location) around the rental location, with the rental location in the exact center, such person would not find a single instance of hail to be reported, as confirmed by reviewing NOAA weather service data, for the days we were in possession of the vehicle. There was no hail, no snow, no freezing rain, no ice storms, no sleet, and not even a heavy rain in that perimeter while the vehicle was in our possession. While the vehicle was in our possession we did not transport it by any other means such as by ferry or flat bed lift for any distance from the rental location and any distance that the vehicle traveled was through normal driving of the vehicle itself. As the vehicle never encountered hail while in our possession nor was it in the vicinity of anything close to being characterized as an occurrence of hail, as verified by independent weather services, we can only draw two possible conclusions: (1) The damage to the vehicle was not hail damage but was in fact what would be considered normal wear and tear by Enterprise Holdings' standards, or (2) the damage was in fact hail damage encountered from a prior rental and the damage had not been previously reported. Therefore we would like any open claim for this reservation to be dropped. Attached are three photos of the hood, from differing angles and two photos of the roof, also from differing angles. I may be reached contacting the contact information associated with the Rental Agreement Number included above. Thank you.

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Enterprise Rent-A-Car billing for damage that is not responsibility; damage recovery unit for enterprise rental car

This is regarding the accident that took place on 10/25/2018 when a car rear ended us on the highway 75/85 connector in Atlanta, GA and the police report was filed where it clearly mentions that it is the fault of the other person. I gave all the details regarding the accident and the police report along with the other person's insurance (geico) information and in spite this, I keep getting letters from enterprise asking me to pay $1, 336.37 for the damage caused to the rental car. I tried contacting the person handling my case and she is either unavailable or wouldn't respond. I don't understand why I am still asked to pay for the damages? I have only been receiving mail in post threatening that this would be reported to collections. I don't know who to contact or what should I being doing at this point? Isn't this enterprise's responsibility to contact the insurance company of the other person? or should I do their job for them?

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Enterprise Rent-A-Car enterprise allowed someone to rent a car with my drivers license number when I was in another state!

On Christmas Eve I went to pick up my reserved Enterprise rental car in Chicago to drive and meet my family for Christmas and Church. When they asked for my drivers liscence they ran the number and said I could not have the car as there was money owed for a rental in Nashville in June. I explained I did not rent a car in June. They ran the report and saw a woman rented a car there and somehow they used my address and drivers liscence number. I am a man! They rented a car to a woman, used my identity and then caused me to miss Christmas with my family. I called the office in Nashville which they identified as the branch that committed the fraud. I was told they would look into it and call me right back. They never called back. I recalled them and spoke to the manager who repeatedly said they didn't have a reservation under my name. I explained it was because they rebted it to someone else using my liscence but she wouldn't listen and denied it was their fault. I explained she was acting as an agent of Enterprise and corporate had identified them as creating the issue. She said she would check into it and call back for which she has not.

In summary. Enterprise fraudulently rented a car to someone else using my drivers liscence number and address, held me responsible for charges and liability of the vechicle, caused me to miss Christmas and Church with my family, and lastly incur significant cost of last minute holiday travel.

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Enterprise Rent-A-Car pompano beach north federal - abuse of position to harass and confrontational threats

This is enough. Very immature and misguided employees that use their position to retaliate and threaten. It's not customer service, its hurtful. Its sales people that literally use every opportunity to damage peoples lives. When you need to rent a car, regardless of the time frame of a short contract or a long contract. It's never an easy task. The staff at the Pompano Beach FL location were overheard by myself and my husband. We heard the way a staff member spoke to a caller that called in and heard her basically threaten retaliation. We then were able to hear the continued proud Enterprise rental agent brag about what she could put the customer through with the main office. I can only pray that this agent is humbled and will never hurt a person in this type of way again. And then be proud of herself with her staff as to what she put the customer through. I now have read the reviews about Enterprise Rental. ENTERPRISE RENTAL, its time for you to answer on a Federal level as to obviously your training and direction to staff for debt collection, threats, retaliation. Its disgusting, and we have decided to escalate this with the state and federal agencies that we have close working relationships with. My husbands law firm works with Federal Cases and complaints and works closely with Pam Bondi's office. Pompano rental agent, shame on you and you never know who is listening and you never know who a customer may know. We will continue to escalate this until 1) Enterprise makes immediate changes and appreciates the customers they have 2) The Pompano agent (name withheld til requested)is terminated effective immediately. V.Z.

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Enterprise Rent-A-Car damage recovery unit

My Kia's warranty rented me a car when my Optima broke down. During the rental period i was stopped at a stop sign, brakes engaged, brake lights shining bright and the lady behind me "her foot slipped from the brake to gas and she hit me with enough force to cause almost $1, 000 in damages. Enterprise had our statements along with her insurance and during my conversations with her insurance company they said we will be at fault acknowledging the girl hit me while i was stopped. Now i am getting a notice in the mail that Enterprise has found me at fault for the damages. I am confused how if i am stopped and her "foot slipped" aka she was on the phone how am i at fault when i was clearly stopped and following the law? I cant pay a $1, 000 and see no reason to. They will not answer or return any of my calls or emails and i have left multiple. I want the reason why this is my fault and i want it in writing as the notice they sent had nothing of why i am at fault in it.

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Enterprise Rent-A-Car deposit

I'm having the same problem rented a car on nov 21 and returned it on the 23 of 2018 drop car off clean and full of gas also was told I would be receiving my full deposit back . I called the bank to see what's going on and was told a lot of Bank of America customers are have problems getting their money back from enterprise. I don't understand they can take ur money in minutes but take forever to get it back. This will be my last time doing business with them I will be giving them a bad review after seeing I'm nt the only one.

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hfsdghfdhfdh
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Nov 28, 2018 1:09 pm EST
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File a claim with your bank. They will never give the money back because on their end it looks as though they refunded the total. Its a scam.

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Enterprise Rent-A-Car fraudulent damage claim

On November 6th 2018 I rented a car from the Enterprise office in Kailua-Kona, Hawaii.
It was a busy day for them and they were quickly cleaning cars and moving them out to renters as fast as they could. The only car they had available for me was a large Dodge Minvan. The rental agreement number is 3ZZ3SK. The car had not been well cleaned. There was dirt on the outside, and spilled coffee on the inside along with other spills and dirt. As I said, it was a busy day. I am mentioning this because it was quite obvious no one had time or the inclination to inspect the vehicle before renting it to me. The inspection of the car was cursory. We walked around looking for any dents and scratches "larger than 2 inches". There were none. I commented a couple times about how dirty the car was and the agent's only response was, "I'm sorry". Since the van was so big and cumbersome to drive I only used it sparingly to buy items for the condo I was remodeling to sell. Trips were to Lowes, Target, Macy's Kaloko Furniture, and my friends condo at Alii Lani. Most of the time it was in the parking space at my condo. I returned the car on Sunday, November 18th around 2:00PM. Much to my surprise the office was closed! No one had mentioned this to me when I rented or when I called to ask about getting to the airport when I dropped it off.

So, I was quite surprised to get an email from Natasha at Enterprise asking "Do you remember anyone sitting up top?" She claims they found a dent in the roof.
My response: "All my friends are 60 to 70 years old, I can promise that none of us sat on the roof. I don't remember anyone checking the roof when I rented the car, either."
Natasha email my back to say, " Although no one in your party sat on the vehicle, the damage still occurred during your rental, maybe from a coconut or something. We do complete a full inspection at each check-in and return."

Obviously, they did not do a full inspection at check-in as the prior check-in and subsequent rental was a quick turn-around in the lot, and they did not do an inspection on return as they were closed. If there was damage, and after an internet search about Enterprise, I doubt it, it could have occurred in their parking lot after I returned the car and before they opened on Monday morning.

I drove on the Big Island for 14 years. I never had a coconut fall on my car. This claim is ludicrous and clearly fraudulent. I see from my research that it is also a common practice with Enterprise. I will be filing a claim with the State of Hawaii Office of Consumer Affairs tomorrow. I hope I won't have to and that you will resolve this matter quickly.

By the way, I also noticed that a refund of $250 was posted to my account, as per the rental agreement. Then, another charge of $140 was made to the account. I have no idea what that charge was for since no one notified me. That is also fraudulent.

I do not want to receive any more threatening emails from Natasha and want this matter closed.

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Enterprise Rent-A-Car racial profiling

I have had multiple issues with Enterprise but figured that the representatives were having a bad day. I have called out a few situations at enterprise when I truly knew I've been racially profiled ; then only to be patronized by Enterprise employees (Station Manager). I have called the customer service deescalation number for assistance; however, never getting my issue resolved (demeaning me further). My husband completed the registration online for me for a premium SUV (Chevrolet Suburban). I know I was racially profiled again on 11/21/18 in Old town Alexandria, Va. When I arrived at the counter there were two Caucasian females both to assist me. When they looked up my information they both looked at each other while i was standing there, one of the female's switched the keys on the counter (as if I was blind and did not see them); I inquired if there was an issue? One of the ladies paused and said that both the Tahoe and Suburban vehicles were identically the same. She then continued to switch out the keys from the Suburban to the Tahoe (which had multiple issues). Now keep in mind that this is Thanksgiving Eve and I needed to get on the road to travel home, I didn't know what she was talking about until my husband informed me that the car wasn't a premium car that I was being charged /paying for, and told me that I should've received a Suburban.

I am a African American female with over 15 years of experience as a Master of Social Work that supervise a clinical program teaching adolescents on this very issue.

I am appalled at the very treatment that I have been given as an Enterprise Plus Member and a paying customer of the Corporation.

I am officially putting this on our our Core Agency Web site to inform all of our over 5, 000 employees of this Metropolitan area. So that they avoid Enterprise and avoid them being humiliated as I have been on 11/21/18 and again another situation with enterprise at DCA on 11/17/18.

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Enterprise Rent-A-Car no debit hold refund

I rented a car on November 9th and was charged a $250 "hold" and was told the refund of $250 would be processed when the car was returned (after hours on Nov 10th). I was told the refund was processed on 11/13 but i have seen no activity at all and my bank says the same. This is ridiculous and I do not make very much money and this no refund is really putting me out. I was told by enterprise 1800 number that it was processed and must be a banking error, however you guys were with ones doing the transactions! It is debit, it should automatically be credited back to my account.

The rental location is: 141 Broadway
Saugus, MA, US, 01906

Rental Agreement #: 40RZ10

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Update by hfsdghfdhfdh
Nov 20, 2018 11:54 am EST

I will be filing a fraud claim with my bank regardless of the outcome of this. This type of service is unforgivable, look at the amount of people complaining about this over the years. Enterprise are SCAM ARTISTS

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Enterprise Rent-A-Car rental car

I was recently at the south Kingshighway location after being setup for a rental car. To begin with I am not 25. They asked for my i.d. once I arrived and never mentioned any issues with my age while processing the rental. Since I had an agent make the arrangements with my insurance I was under the impression that I would only be paying a deposit for the rental, since we have comprehension and collision and, according to the insurance agents, the rental car company should have called to verify this coverage before offering me any sort of coverage. It was to my understanding that I was not to be charged any additional fee, outside of a $50 deposit towards the rental, for coverage since I am covered through insurance and that the coverage Enterprise reviewed was something that would be handled through my insurance. I was not aware that this was a separate charge until after a week of having the rental vehicle and I saw this charge appear on my bank statement. To make matters worse the Enterprise employee I was working with never provided me with a copy of the rental agreement ( Physical or digital ) I pored through both my email and my mother's ( The primary on the insurance ) and could not find any documents sent following my visit ( 26th October, 2018). I think what scared me the most is that I am a secondary on my mother's insurance; her name is no where to be found on the rental agreement. We know this since Allen, the district manager, pulled up the agreement via their computer systems on 6th November, 2018, while he spoke to my mother on the phone stating "Your name is not on the rental agreement-" and therefore she could not even return the vehicle. Simply put, I feel that I was wrongly charged an extraneous expense and that the rental car standards were not met during the process.

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Enterprise Rent-A-Car car rental

I am very unsatisfied with Enterprise Rent-A-Car staff. This is the 2nd time I've rented a car and dropped it off in Bentonville, AR. Both times they found damage to the car. The first time they told me I had hail damage on a car that wasn't driven in any storms. Now the most recent time, I was dropping off a car I previously rented from the Tulsa Airport, and they found concealed damage to the underside front bumper.

When I rented the car in Tulsa, OK. . . it was late at night and the guy hurried me because he had 2 people waiting for service behind me. I walked around the car quickly. The car had mud on it. I didn't note the mud on the contract, because it was just mud. I had no idea there was hidden damage behind the mud. Besides, it was so dark outside. . . I would have had to lay on the ground and clean the mud off.

When I dropped it off during the day, it had been raining and all the mud washed off. . .So the attendant at the Bentonville, AR location could see the damage more easily.

The attendant tried to call the Tulsa office to see if there was any damage on the car, but they never answered and he hung up. He proceeded to ask me for my insurance information so he could claim it on my insurance. But i didn't think this was right, because I didn't do the damage. I didn't hit anything. There's no way I created the damage.

Because I was late going back to work (it was my lunch hour and I had a co-worker there to take me back), I had to leave without any kind of resolution. I was crying and upset and had to leave.

After the first incident I had encountered with the Bentonville, AR location. . . I was hesitant to rent from this company a 2nd time. . . but I hoped it was just an isolated incident, but now I'm wondering if it's just the policy of Enterprise Rent A Car to schedule cars on a one way trip so locations could get rid of cars with damage, that way they didn't have to pay to fix it. You can blame the customers and make them file insurance claims against them to save your money. Reading complaints online, I noticed this kind of practice happening to more than just myself. I will be filing a complaint with the Better Business Bureau, The Attorney General, yelp. . . any place I can find.

Seems convenient that I am a young lady traveling alone. . . I might look like an easy target, but I have a big voice and I will make lots of noise and you won't get any more of my business or any friends and family that I know.

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Enterprise Rent-A-Car scam claim for hail damage

I rented a car from the Amarillo airport in May. I did not noticed any damage before or after the rental. A week after the rental I was informed by Enterprise that there was hail damage to the car and I was responsible for it. I did not drive through any hail and have not idea how it happened. No one examined the car after I returned it. If this is how they try to scam more money out of their customers I will take me 200+ rental days a year to another company.

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Enterprise Rent-A-Car how I was left stranded in the middle of the desert over 250 miles and 4 1/2 hours from home

I was put in a rental with enterprise through my insurance company which is allstate. I was hit by another driver on Oct 5th, 2018 and my car has been at Caliber Collision in Reseda, Calif since Oct 10th, 2018 being repaired. I was supposed to have this rental until my car was repaired and back in my possession but unfortunately I don't. I had a pretty serious issue arise and had to make a turn around trip to bullhead city Arizona. On the way out of town headed back home I was in an accident which left your car unable to drive and it had to be towed cause it was blocking the flow of traffic. Now mind you...my car is still in the shop today and I figured since I had the added insurance through you...and you still had my deposit I would be put in another vehicle the following morning so I can continue on my way but that didn't happen. Aaron from the enterprise in Calif closed out my ticket therefore I was unable to get another car cause enterprise in Arizona didn't accept the debit card that I used in California when I originally picked up the car. I don't have any other card. You people left me stranded over 250 miles and 4 1/2 hours from home in the middle of the desert. After days of trying to get in another car through you people and I wasn't successful at all...I had to hitch hike across miles of nothing but desert so I could get home. I have never been in a situation like this before...I know I contacted someone from your company immediately after it happened.. .and I also know I am not the first person who has gotten in an accident in one of your vehicles...but to leave me stranded the way you people did me was totally heartless and I shouldn't of had to go through that at all I wouldn't careless if enterprise closed down permanently tomorrow. I have never in my life been so traumatized over any given situation in my life like I was over this past week. You people do not stand up to your company policies much less your word and I will never deal with enterprise again. I will post on social media what you people made me go through so the world can see.

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Enterprise Rent-A-Car dumped in the middle of nowhere, injured in a rental car wreck and far from home and treated rudely by enterprise employees

I would like to share an Enterprise customer story with you and your team. I apologize for the length of story but please consider the details important because on that nightmare of days it was very important to me, a very long time customer of Enterpise Car Rentals. Within 24 hours of this nightmare experience, I contacted several members of your executive team. To-date, 19 days following a serious car accident while driving your rental car, I've heard not one word with the exception of your local (area) manager, Amanda from Wilmington, NC. And we had to contact HER. She has refunded what we consider the vindictive charges to our credit card, but no one has addressed the stunning and shocking behavior of your manager, Joey Buccola at the Raleigh-Durham Airport Enterprise Rental Car location. He addressed himself as the Regional Manager to the police. And no one has addressed his calling the police in the first place, and my "disturbance" charges which will cost me dearly lost wages, gas money, court costs and possible fines and time. I am a senior citizen and I am a woman.
On 10/11/18, I was driving an Enterprise Rental car from my home in New Bern, NC to an out of town Conference in North Carolina. Two hours into my trip, I was involved in a car crash. The side airbag deployed, thankfully, and I took quite a bit of impact to the left side of my head and I was later dx'd with a subdural hematoma. The car was towed by the police as I required medical attention in the ambulance on the scene. I was in total shock, pain and bewilderment, to say the least. Stranded, and not thinking clearly, the police advised I ride with the tow driver and contact Enterprise for another car to return home once I reached the tow lot. The tow driver recommended a nearby Enterprise pick up location and said he would gladly drop me and my conference baggage at this location. Enroute, I contacted the recommended location, and was advised there were no cars available and there was no one to pick me up to bring me to a location for a replacement auto. When I pressed the representative for a solution to what was an exceptional situation, he recommended I "download the Uber app" and take Uber to the Raleigh-Durham Airport Enterprise location - 45 minutes away - to get a replacement. He also stated I should call Enterprise Roadside Assistance.

I begged him to make the call for me (my purse was in the car on the flatbed of the truck) and he hung up on me. The tow driver heard the entire conversation (I had the phone on speaker while I held a cloth to my bleeding shoulder) and suggested I call the home office, thinking this was horrible service given Enterprise is known for picking customers up when needed. I called Enterprise back, & spoke to someone different who gave me a phone number for Enterprise Roadside Assistance. The tow driver pulled over and gave me a pen from his console to write the number down and I called. The Roadside Assistance person I spoke with advised there were NO cars available and certainly no pick up from the tow company's yard and that the two closest locations were busy. I was placed on hold numerous times and prevented from calling my family to advise of the emergency situation I was in. I was bleeding, bruised, and in shock. After 40+ minutes on the phone, the representative stated I would have to make my way to the RDU Raleigh Durham Airport to get a replacement car - the only location with rental cars available. When I asked "how am I going to get there when I don't even know where I am?!" the Enterprise representative suggested I "take a cab". I am not making this up.

The Roadside Assistance person was concerned about the location of the Enterprise undriveable, wrecked car was given all my insurance information. I provided all that information for the 2nd time and wondered why Enterprise was more concerned about their car and not my well-being? I was literally alone, injured and stranded in a City that was unfamiliar to me. The tow truck driver pulled over again and said, "Don't worry, I'll go home and get my wife's car and drive you to the airport. That is terrible service you are getting from Enterprise and it's making me angry. I would be glad to tell this lady off!" She came back on the line and asked me to hold again, again preventing me from contacting my family.

By now it was raining and we had reached the tow company's lot (about 25 minutes from the accident scene) which was ankle deep in oily mud. The driver drove the car off the platform so I could retrieve my purse and rental agreement. After the long hold, stranded and wet standing in mud, the Roadside Assistance rep returned stating that she had found a ‘van' for me but the location couldn't pick me up for 45 minutes or longer. The tow truck driver, said kindly, "I'll take you there … at no charge. This is a terrible situation and Enterprise is making it worse." He got me a chair to rest and rinsed the mud off of my shoes, got his car from home, loaded all my conference cargo into his car - and there were a lot of boxes and bags, and drove me 45 minutes OUT OF HIS WAY to the airport to the Enterprise office, refusing any payment. This was a stranger to me, but that's how desperate I was with no consideration from Enterprise the company that burns your ears off with the on hold recording that that is what separates them from the competition. But again, I realize I am dealing with a privately held company and have no responsibility to anyone but themselves.
When I arrived at the Airport rental location, the tow driver unloaded all my cargo into the very busy and wet lobby of Enterprise. Among my possessions of value were electronics, cases of food and water, etc. for the conference all stacked in a damp corner. The first thing the rep asked for is all the information on where the car was. I gave her my insurance information (3rd time provided), tow company's location and business card contact, etc. and she shuttled me to the next waiting area where a ‘manager' would provide me with a replacement car.

There were only the three of us in this area, myself, the manager (Joey Buccola) and another lady working with him. I told my story again to this man and he quickly asked…"Where is the car? We need to secure the car first before a replacement can be given to you." I gave him the information for the location of the vehicle AND my insurance information - now, for the 4th time. I am now nauseous and in pain still visibly upset, standing at the desk holding my head, while he made the call in front of me to your recovery service, which sounded as if they were already at the tow company's lot to retrieve the wrecked auto, never offering me a seat, or acknowledging the blood on my left shoulder, bruising and swelling on the left side of my face, a blackening left eye, etc.
I was left standing there listening to him call someone else to make sure the car was truly where I told him it was... he made comments like …."Oh really? You think she totaled our car?" and he was smiling! SMILING, actually smirking. I was made to feel like a criminal who was trying to pull a fast one with an Enterprise car. I went to sit down in the lobby, a distance from the counter, and he looked up from his computer paperwork and said "What's your deductible?" I said I didn't know - by now I am so upset, and I found this treatment too incredulous, I'm still in shock over the accident, I've been driven to the airport by a complete but kind strange man….so I advised him I had just moved to New Bern and had new car insurance, unfamiliar with the details of deductibles. He never explained why this was important. In a rude, clipped, brusque and impatient manner - let's hope this is recorded on camera in his lobby, "Well, then, I'm charging $1000 to your credit card and that's what you'll have to pay." His attitude was appalling. I had absolutely had it. I walked over to the desk, and smacked the back of his display loudly and said "What is WRONG with all of you? You care more about the car than you do about the customer standing in front of you." He steadied the monitor and said "GET OUT NOW!" and then "I should call the police….wait, I AM calling the police. You're going to jail" and disappeared into the back office. The lady at the desk was smirking and I tried once more to plead for help, "Can you please help me get another car so I can just go home? I just want to go home." She looked up, smiling and said "No. I hope you go to jail." I AM NOT MAKING THIS UP.

The police arrive and we talked through what happened. The youngest policeman came to me and said, the manager insists you be be arrested for ‘disturbance' even though there is no damage or harm done, and he says he IS the Regional Manager and claims it's recorded on camera, so….I am citing you for disturbance and he has demanded you also be issued a trespass notice that prevents you from ever coming onto the grounds of the RDU airport. THE AIRPORT! The more mature of the 3 officers took this young officer aside and advised him that was unnecessary and that he should write "the Enterprise office at the RDU airport" instead since Joey Buccola insisted. This IS my husband and family's closest airport, by the way. I am now banned from entering this airport as the report for trespass is not written clearly. I am summoned to return to court (driving 3 hours each way) to face charges of ‘disturbance' in December, thanks to this cold-hearted, out of control manager. The more experienced officer looked at me and said "This Enterprise manager is a D*ck." The officers then offered to drive me to another Hertz (where I would be treated ‘respectfully and with compassion') because this manager had ‘cancelled my reservation and would not be giving me another car.' Enterprise had stranded me. The policemen loaded all my things into their cruiser.

I returned to the lobby where all my things were stacked to retrieve my purse and looking up at the manager behind the desk, saw he was SMILING, jeering and smirking and so was the other Enterprise employee! I'm not proud but after all this, still in shock over all that had happened, said "F-You! You are LAUGHING AT ME?!" And his response was "I just got you on camera telling me F-You". Laughing. This monster is a paid MANAGER at Enterprise's largest rental airport facility, acting like a petulant 7 year old...laughing at a LONG TIME (DECADES LONG) SENIOR CITIZEN CUSTOMER WHO HAS SUFFERED A SERIOUS CAR CRASH LESS THAN TWO HOURS EARLIER. When I informed the officers, the most senior of the three hugged me and said, "let's get you out of here and on your way home".

You should also know that throughout the police investigation, this same manager came out of his office twice, asking the police how much longer they were going to take because he was busy and needed the parking spaces (it took three policemen and 2 police cars to subdue this "disturbing" 65 year old injured senior citizen!) and he wanted this "crying woman making a scene" out of here as quickly as possible.

Once at the Hertz rental car location at RDU Airport, I exited the cruiser, the policeman unloaded all my possessions into the Hertz Rental Car and pressed a business card into my hand (the Enterprise manager's) closing my fingers over it, looking directly into my eyes he said, "Ma'am, use the power of the pen to tell the company what has happened to you. I would have thought this manager would have acknowledged and respected all you had gone through and should have known how to handle this situation, without making it worse. I wish you safe travels and here's my card, please call me once you arrive home safely." I had a lovely experience with Hertz and their CLEAN, FULL TANK OF GAS (I left the rental location in New Bern with 1/8 tank!) auto and drove safely back home where I contacted my medical provider in my hometown. I emphasize clean because when I arrived to rent my car - with a reservation in hand - I received an uncleaned car (the first car offered had so much damage to it, I was spending 20+ minutes walking around to make sure I wasn't held liable for any damage and I refused the first car!) with potato chips on the seat and candy wrappers on the floor of the back seat. My husband cleaned the car AND THE WINDSHIELD when I got home.

My husband and I have always used Enterprise rental cars while traveling out of town on vacation, short trips etc wherever we have lived. We loved the service and convenience of the pick up although we rarely required pick up service - it's nice to have and was of value to us. Since I spent so many hours on hold during this recent tragedy, I had to listen to the Enterprise on hold message more than I cared to. It's all about the convenient pick up service (they failed miserably here) and treating the customer the way the customer wants to be treated (Enterprise failed unspeakably badly here).

I have NEVER BEEN ARRESTED IN ALL OF MY LIFE FOR ANY REASON. Now because of this cold, disrespectful, unprofessional and rudely, immature manager, I am faced with a charge of ‘disturbance' and ‘trespassing' not to mention barred from the RDU Airport. What power this unskilled and ill-trained bully has over those renting a car from Enterprise. I have NEVER been responsible for causing an accident in my entire life. This experience has been deeply traumatic on many levels. Calling the police was punitive and small minded and felt more like vengeance than "managerial" action or control. A mature manager would have known how to settle the nerves of someone who had 1) been completely abandoned after a car accident in a strange city and 2) known how to manage the situation in a compassionate manner while protecting the interests of the company. There was absolutely NO acknowledgement that the person in front of him was experiencing pain, shock, stress and in need of professionalism, understanding and assistance. This monster could have righted all the wrongs committed at that point by other Enterprise employees. And I never would have had to write this letter, Mr. Taylor.

With all the emotional fallout wreckage following the recent Supreme Court hearings, to say women aren't treated differently (or downright poorly) in situations like this is an understatement. Perhaps his treatment of me wasn't rooted in age discrimination or sexism - perhaps he treats everyone equally poorly. In that case, he's working the wrong job and maybe someone should make the decision for him.

Enterprise is in the business of SERVICE and to put people, especially this cold-hearted and immaturely unskilled manager and his smirking sidekick behind the counter of what they profess to be an outstanding ‘family-run' PRIVATELY HELD business is nothing less than a business failure. If we all agree on one thing here, it was the employees of ENTERPRISE CAR RENTAL that lost control, not this 65 year old long-standing customer experiencing post-accident traumatic stress. I'm the customer here and I've been victimized. I also want to note that upon arriving home, my husband called the Enterprise area manager responsible for where we rented the car (not the nightmare manager at the airport) and she immediately refunded $750 of the $1000 charged, (our deductible was $250) the cost of the Hertz car ($175+) and one day's rental on the wrecked Enterprise auto. After sending my complaint to Enterprise executive management's team AND customer service on the headquarters level, you should know that after 7 days, I have heard absolutely NOTHING from anyone but the area manager who couldn't process the credits fast enough. Ms. Schuerger states that the manager didn't ‘press charges' but the police did. But, the Enterprise manager CALLED the police to a situation that could have been handled by him. I hold you 100% responsible for this nightmare.

I will have more expenses (of which will be hard on my family) over the court experience (I understand $180 court costs plus any fine the judge chooses, gas and lost income. I have a part time job and this is ¼ of my monthly income, and I am still owed the FULL TANK of gas I had to put into this rental car. By the way, when I returned the Hertz car on my way to my medical appointment, after hearing the Enterprise story, they didn't charge me a dime for the fuel I used. Amazing the difference between a corporation and privately held company's customer service.

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Alamo Rent A Car
Alamo Rent A Car
St. Louis, US
Nov 01, 2018 11:48 am EDT
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C More, we appreciate it when customers tell us about their experiences and assure you that it's never our intention to inconvenience our customers. We would like to speak with you further. Please email ehiescalationscc@mailca.custhelp.com with your contact information, exact rental office location, rental agreement number, claims number, and the details above so we can address this. Thank you. – Carol H.

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Enterprise Rent-A-Car discrimination and unethical employee practices

I rented from enterprise for almost a whole year straight and spent thousands of dollars from the elm street branch downtown Dallas . Manager t changed at very fast and the employees that i had built a relationship had all left and they switched out the entire management . When Bailey and Terrance took over their first week of me owing they closed out my ticket without giving me time to get back in town so we started off on a bad note they refuse to take my rental history into consideration. We got last that and I continued to rent there thinking we could reconckle the difference and.m things got worse . Bailey would call every week threatening to report the car stolen if i didn't come in after my balance was only a $100 or so . I was extremely stressed every time she would call and i was going through bereavement and she indicated she didn't care . One day I came in and she told me I couldn't leave in the vehicle which was a Dodge Charger at the time and lied and said it was on a recall but when i rented the car and was paying on time it was never an issue until I owed a balance . So I basically was driving the car for months with a recall in which she knew but never said anything until she wanted me out the charger . She made me get my stuff out the charger and told me the only car i could rent was a Nissan Frontier truck which I didn't want but was compelled too. She said that I could get the charger in a couple days after they test it out . Couple days went by and she said they were going to pick it up and she would call when it comes in . Never got a call or never got back in the charger but was forced to drive a high mileage truck . I paid my balance at the end of every month as I've always done but I indicated to her and Terrance that i wasn't satisfied with the customer service and felt by me being black that I was getting fair treatment as a loyal paying customer . I was scared to come in a lot of times because Bailey made me uncomfortable at times because she would lie about prices and other vehicles they had but Wouk day let me rent . So i told them that after this contract I would be going to another branch and she even called me when she noticed I paid st another branch . So after two weeks Bailey and Terrance and the risk manager conspired to prevent me from renting by putting me on the DNR list . I didn't know until I came in to lay my balance and she pretended as if she was going to rent to me again and she took two payments and told me that I can't rent i would have to call Terrance . I called Terrance and text he didn't respond or didn't wanna hear . I reached out to the risk manager and Bailey has already forewarned him that I would be calling so when i finally talked to him he blatantly said that they didn't want my business anymore and to go to their competitors Avis or hertz . It was one of the most devastating things I've ever heard and talking to said employees Have indicated to me that she treats all blacks the same because of her first run in with a male customer that spit in her face so she profiles and label every black male that enters the branch . I returned the vehicle Friday the September 7th . The next day they send a investigator to my house and he called my phone and I told him that I had been returned the car and i paid my balance and don't owe anything. Almost two months later i receive a letter in the mail to where they filed a claim against my insurance apparently for him coming out .They put my mom on the DNR as well and they never gave her an explanation. These tactics were unethical and a racially motivated ploy to prevent a valued customer from renting not only locally but even on the road . This is a racist company and have several employees that have indicated the same thing . I'm in the process of filing oma suit. Bad company

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Update by JG214
Oct 30, 2018 10:27 am EDT

I rented from enterprise for almost a whole year straight and spent thousands of dollars from the elm street branch downtown Dallas .The management changed at a very fast and the employees that i had built a relationship had all left and they switched out the entire management . When Bailey and Terrance took over their first week of me owing they closed out my ticket without giving me time to get back in town so we started off on a bad note and they refuse to take my rental history into consideration. We got past that and I continued to rent there thinking we could reconcile the difference and things got worse . Bailey would call every week threatening to report the car stolen if i didn’t come in after my balance was only a $100 or so . I was extremely stressed every time she would call and i was going through bereavement and she indicated she didn’t care . One day I came in and she told me I couldn’t leave in the vehicle . She would run my card sever time randomly without calling or anything. I would literally have to [censored] my care off because i never know if they would try and take payment at random times . One day i lost my card and she made me ride with an employee to the My bank and get a money order to pay for my balance and deposit for the rewrite instead of waiting a couple days for my new card . I was in a Dodge Charger at the time and she lied and said it was on a recall but when i rented the car and was paying on time it was never an issue until I owed a balance . So I basically was driving the car for months with a recall in which she knew but never said anything until she wanted me out the charger . She made me get my stuff out the charger and told me the only car i could rent was a Nissan Frontier truck which I didn’t want but was compelled too. She said that I could get the charger in a couple days after they test it out . Couple days went by and she said they were going to pick it up and she would call when it comes in . Never got a call or never got back in the charger but was forced to drive a high mileage truck . I paid my balance at the end of every month as I’ve always done but I indicated to her and Terrance that i wasn’t satisfied with the customer service and felt by me being black that I was getting fair treatment as a loyal paying customer . I was scared to come in a lot of times because Bailey made me uncomfortable at times because she would lie about prices and other vehicles they had but wouldn’t day let me rent . Every time i would question what she was saying she would always refer me to call Terrance . So i told them that after this contract I would be going to another branch and she even called me when she noticed I paid at another branch . So after two weeks Bailey and Terrance and the risk manager conspired to prevent me from renting by putting me on the DNR list . I didn’t know until I came in to pay my balance and she pretended as if she was going to rent to me again and rewrite the contract even when i called on the phone to see what i owed for payment. Baikey took two payments and told me that I can’t rent i would have to call Terrance . I called Terrance and text he didn’t respond or didn’t wanna hear . I reached out to the risk manager and Bailey had alreadycalled and forewarned him that I would be calling so when i finally talked to him he blatantly said that they didn’t want my business anymore and to go to their competitors Avis or hertz . It was one of the most devastating things I’ve ever heard and talking to some employees Have indicated to me that she treats all blacks the same because of her first run in with a male customer that spit in her face so she profiles and label every black male that enters the branch . I returned the vehicle Friday the September 7th . The next day they send a investigator to my house and he called my phone and I told him that I had been returned the car and i paid my balance and don’t owe anything. Almost two months later i receive a letter in the mail to where they filed a claim against my insurance apparently for him coming out .They put my mom on the DNR as well and they never gave her an explanation. These tactics were unethical and a racially motivated ploy to prevent a valued customer from renting not only locally but even on the road . This is a racist company and have several employees that have indicated the same thing . I’m in the process of filing a suit. Bad company

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Enterprise Rent-A-Car damage claim

Damage complaint

To whom it may concern,

On Tuesday morning at around 1030am I returned my hired vehicle (FP17VXF) back to the enterprise branch at 162a Bell Hill Road in St George Bristol.

The vehicle did have some dirt after driving through country lanes but nothing I would class as excessive. The dirt was around the bottom of the vehicle, around the skirting and the wheels, as would be expected. If the staff thought that the vehicle needed to be cleaned before inspection I would have had no problem in waiting for that to. Be done but nothing like that was mentioned or requested.
The vehicle was inspected by a member of staff. This included the body work and the interior along with fuel consumption. I was in no rush and waited inside the customer waiting area while this took place.

When the member of staff returned she said that everything was fine and asked if I was happy with the vehicle to which I replied positively to. The outcome of the inspection was as I expected as I had not noticed any damage when I walked around the car before entering the office. There was no mention at all of the vehicle being dirty or any issue that made it hard for the member of staff to inspect the whole vehicle as the branch has done on many many occasions previously. I would also assume that all members of staff are trained in vehicle handovers and inspections as a company policy with guidelines and steps on what should be checked and how that check is carried out along with more guidelines and procedures if the expection is an unual one or if it is different to a 'normal' vehicle that is returned, such as obvious obscurities hindering a proper inspection.

She then confirmed my email address and said that my £200 deposit will be returned and confirmation would be received by email.
I was used to this as I have used enterprise on numerous occasions and consider myself a regular customer. My account would show this and I am currently a gold member.

I then left the premises and returned home. Upon returning home I received a phone call from the branch manager stating that they had found a large amount of damage, about the size of a football, to the wheel arch after cleaning the vehicle and that they will be making a claim against me for the repair cost. According to the manager the damage seemed to be a hit from another car rather than a scrape or scratch.

I was surprised about the damage found seeing as the vehicle was handed back and inspected without any mention of this fairly large and substantial amount of damage. I stated that I had not felt any collision during my hire to which I was told that it probably happened while the vehicle was parked. My argument was that the vehicle was signed off as ok before I left the branch. Also how can a football size amount of damage be missed just because of dirt. The vehicle is white in colour which makes any damage more easily visible as opposed to a darker colour.

I have contacted Citizens Advice and logged my complaint under reference number [protected].

As advised, I would like a response to this matter to be swift and would request a response within 14 days, as it is causing me stress and anxiety due to the surprise nature of this issue to do with damage and also the unexpected large bill the manager said I will receive.

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Enterprise Rent-A-Car car accident

Some body male rent a SUV from Enterprise an hit me as walking I filed claims to get paid for my injuries been given run-around I want my settlement now mean business for pain suffering my knees are scared for life. I file claim dru1, corporate an tort all over USA ya need to settle this now yes I got attorneys.but the driver was in the wrong Sept few years ago an I still haven't been paid [protected]@gmail. Do the right thing paid ya claim

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Enterprise Rent-A-Car Customer Reviews Overview

Enterprise Rent-A-Car is a highly reputable car rental company that has been in operation for over 60 years. The company has a strong presence in the United States and operates in over 90 countries worldwide. Enterprise Rent-A-Car has received numerous positive reviews from customers who have used their services.

One of the most notable positive points about Enterprise Rent-A-Car is their exceptional customer service. Customers have praised the company for their friendly and helpful staff who go above and beyond to ensure that their needs are met. Additionally, the company has a wide range of vehicles to choose from, including economy cars, SUVs, and luxury vehicles.

Another positive point about Enterprise Rent-A-Car is their competitive pricing. Customers have reported that the company offers affordable rates, especially when compared to other car rental companies. Additionally, the company offers various discounts and promotions, making their services even more accessible to customers.

Enterprise Rent-A-Car has also received positive reviews for their convenient rental process. Customers have reported that the company's online booking system is easy to use and that the pickup and drop-off process is quick and efficient. Additionally, the company offers a variety of rental options, including one-way rentals and long-term rentals.

Overall, Enterprise Rent-A-Car is a highly recommended car rental company that offers exceptional customer service, competitive pricing, and a convenient rental process. Customers can trust that they will receive high-quality service when renting a vehicle from Enterprise Rent-A-Car.

Enterprise Rent-A-Car In-depth Review

Company Overview:

Enterprise Rent-A-Car is a well-established car rental company with a rich history. Founded in 1957, it has grown to become one of the largest car rental companies in the world. The company's mission is to provide excellent service and value to its customers while maintaining a strong commitment to integrity and community involvement. With thousands of locations worldwide, Enterprise Rent-A-Car offers convenient rental options for customers around the globe.

Services Offered:

Enterprise Rent-A-Car offers a wide range of vehicles for rent, catering to various needs and preferences. From compact cars to SUVs and luxury vehicles, customers can choose the perfect vehicle for their travel requirements. Additionally, the company provides convenient pickup and drop-off services, making it easy for customers to access their rental vehicles. Insurance options are also available, ensuring peace of mind during the rental period. Moreover, Enterprise Rent-A-Car frequently offers special promotions and discounts, allowing customers to save money on their rentals.

Customer Experience:

The reservation process with Enterprise Rent-A-Car is straightforward and user-friendly. Customers can easily book their rentals online or through the mobile app, ensuring a hassle-free experience. The company maintains a large fleet of vehicles, ensuring availability and a wide selection for customers to choose from. The vehicles are well-maintained, clean, and in excellent condition, providing a comfortable and enjoyable driving experience. Furthermore, Enterprise Rent-A-Car prides itself on its exceptional customer service and support, with friendly and knowledgeable staff ready to assist customers throughout their rental journey.

Pricing and Fees:

Enterprise Rent-A-Car offers competitive rental rates and a transparent pricing structure. Customers can easily view and compare prices online, ensuring they get the best deal for their rental needs. While additional fees and charges may apply, such as fuel and mileage fees, the company is transparent about these costs, ensuring no hidden surprises. Insurance options are also available, and customers can choose the coverage that best suits their needs and budget.

Fleet Maintenance and Condition:

Enterprise Rent-A-Car prioritizes vehicle maintenance and adheres to high standards. The rental fleet is regularly serviced and inspected to ensure optimal performance and safety. The vehicles are relatively new and well-maintained, providing customers with reliable transportation. Safety features and equipment, such as airbags and anti-lock brakes, are available in all rental vehicles, further enhancing the overall safety of the driving experience.

Accessibility and Convenience:

Enterprise Rent-A-Car has a vast network of rental locations, making it highly accessible for customers. Whether in urban areas or remote destinations, customers can easily find a nearby Enterprise location. The company's hours of operation are convenient, with many locations offering extended hours, ensuring flexibility for customers. Online and mobile booking options are available, allowing customers to book their rentals at their convenience. Moreover, Enterprise Rent-A-Car is committed to accessibility and provides services and accommodations for individuals with disabilities.

Insurance and Liability:

Enterprise Rent-A-Car offers insurance options to provide customers with peace of mind during their rental period. The coverage details and limitations are clearly explained, ensuring customers understand their options and can make informed decisions. The company also has well-defined liability policies and procedures in place, ensuring a fair and efficient process in case of accidents or damages.

Corporate Social Responsibility:

Enterprise Rent-A-Car demonstrates a strong commitment to corporate social responsibility. The company actively engages in environmental initiatives and sustainability efforts, aiming to reduce its carbon footprint and promote eco-friendly practices. Additionally, Enterprise Rent-A-Car is involved in various community projects and philanthropic endeavors, contributing to the well-being of local communities. The company also prioritizes employee welfare and development, providing opportunities for growth and advancement.

Reviews and Ratings:

Enterprise Rent-A-Car has received positive reviews and high ratings from previous customers. The overall satisfaction levels are consistently high, with customers praising the company's excellent service, reliable vehicles, and friendly staff. While occasional complaints or issues may arise, Enterprise Rent-A-Car strives to address them promptly and ensure customer satisfaction.

Comparison with Competitors:

When compared to other major car rental companies, Enterprise Rent-A-Car stands out for its exceptional customer service, extensive rental fleet, and competitive pricing. The company's commitment to transparency and convenience sets it apart from its competitors. Additionally, Enterprise Rent-A-Car's strong emphasis on corporate social responsibility and community involvement further differentiates it from other players in the industry.

Recommendations and Conclusion:

Enterprise Rent-A-Car is a reliable and customer-focused car rental company, offering a wide range of vehicles and excellent service. Its transparent pricing, convenient reservation process, and well-maintained fleet make it a top choice for customers. For individuals with specific needs, such as those with disabilities, Enterprise Rent-A-Car provides accessible options. Overall, Enterprise Rent-A-Car is highly recommended for anyone in need of a rental vehicle, whether for business or leisure purposes.

How to file a complaint about Enterprise Rent-A-Car?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: Craft a concise title for your complaint that encapsulates the core issue you experienced with Enterprise Rent-A-Car. This title should be clear and to the point.

4. Detailing the experience: In the complaint description, thoroughly explain your experience. Include key areas such as the condition of the rental vehicle, customer service, billing issues, or any discrepancies in the rental agreement. Provide details about the rental location, dates, and any specific employees involved. Mention any transactions, including reservation numbers, rental agreements, or receipts. Clearly describe the nature of the problem, the steps you took to resolve it, and the response received from Enterprise Rent-A-Car. Detail how this issue has personally affected you, such as causing undue stress or financial loss.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as photos, emails, or receipts. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses incurred as a result of the issue. In the 'Desired Outcome' field, describe what resolution you are seeking from Enterprise Rent-A-Car, whether it be a refund, an apology, or another form of compensation.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors that could detract from the credibility of your complaint.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, monitor your account for any responses or updates. ComplaintsBoard.com may notify you of any replies from Enterprise Rent-A-Car or other users who may offer advice or share similar experiences.

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Contact Enterprise Rent-A-Car customer service

Phone numbers

+1 (855) 266-9289 +1 (877) 416-0000 More phone numbers

Website

www.enterprise.com

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Use this comments board to leave complaints and reviews about Enterprise Rent-A-Car. Discuss the issues you have had with Enterprise Rent-A-Car and work with their customer service team to find a resolution.