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Enterprise Rent-A-Car Complaints Summary

724 Resolved
198 Unresolved
Our verdict: You can expect a very good level of service from Enterprise Rent-A-Car. To navigate their system effectively, thoroughly understand their service scope. Check online forums and review sites for others' experiences. When contacting customer service, clear and concise communication can help resolve your issues faster.
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Enterprise Rent-A-Car reviews & complaints 942

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10:48 am EDT
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Enterprise Rent-A-Car Deposit refund

My deposit was initially $250 that I saw on the device the agent made me sign but was only refunded $240 by the end of the night of me returning the vehicle, but this morning my account reflects the amount refunded has been taken back? I didn't approve any transactions and the agent checked the car and approved my deposit would be returned to me.

Why would the deposit be refunded into my account and gone the next morning?

Desired outcome: Refund deposit

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3:41 pm EDT

Enterprise Rent-A-Car Rental

On March 13th I booked a reservation for my boss serval months back and everything was good until the day he went to pick up. We rented serval vans form him and his family to go on a trip. Well they called him emailed and told him everything was good to go charged his card had him waiting for hours and still had no van or vehicle for him this was the day of his trip they only provided him with a Chevy Tahoe . No apologies not anything this trip was ruined by people who didn't care that they affect other people's plans. Not ok at we received a call from someone and returned it left serval voicemails and no response. Maybe this will reach someone who cares because so far nothing has been done. If you could please reach me at [protected] my name is Jacquelyn I'm Samir Bakdounes assistant, or reach him at [protected]. Thank you

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5:59 pm EDT
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Enterprise Rent-A-Car Trying to make a fake claim in my name

On 3/2/21 i rented a car from 2150 S State Rd7 it was a 2021 red Toyota Camry they didn't put the kind of car it was i took video's of the car before i left while the saleman was doing a walk around with me no damage and when i brought it back with no damage and i took pictures when i took the car back at they location and that salesman did a walkaround and told me i was getting my 300 deposit back but i recieve a reciept like enterprise was trying to do a fake claim in my name and i was at enterprise when they rented that same car i return to another customer and i saw her drove off in the car. I never received that type of receipt all the years i rented from Enterprise because it says bill to with my name it has the vin number on it doesn't have the last 4 numbers of my credit card. and it says i was getting zero money back and i t says remit this porton at the bottom to enterprise Leasing company i never lease a car from Enterprise only rented and the longest i ever rented was in 2017 was a week my last car i purchased was on 2/14/2014 a red 2013 Toyota Corolla from South Dade Toyota of Homestead in Homestead, fl but in got totaled from my car accident on 6/27/2020 and. i have Gap Coverage from Toyota and the lien holder is SantanderConsumer usa. anit nobody doing a fake claim in my name and when i called and ask about that fake document they was trying to explain i called the Customer care and let them know and they wanted me to do a review on Google or Facebook because they didn't like my last complaint. I told customer care i cant do any postive review i rented in the last three months and each time i had to make a negative review and then they decided to give me a different receipt showing the last 4 of my credit card and with my deposit

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1:32 pm EST
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Enterprise Rent-A-Car Releasing my gps location and direction to the public for the purpose of stalking

The the criminal organization that has been stalking threatening and harassing me for more than 6 months was able to wait for me on my route from Sierra Vista to Tuscon, even when I took back roads. Jeopardizing my safety and putting me in a position to harassed and intimidated. They very clearly had my vehicle description and location. This was intentional.

Desired outcome: Refund, answers. This is probably going to end up in court at some point unfortunately.

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9:42 pm EST
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Enterprise Rent-A-Car Denied rental on 3121

I was discriminated against at this location 25900 Harder & Mission Blvd in Hayward, California 94544 on March 1, 2021 I had a current Ready Pass and Confirmation# [protected] Iphone this branch for a pickup ride to their but was told I couldn't get a ride but I would be compensated off my reservation for taking the Lyft to this Branch when I got there I was denied to rent my car. I had everything current with my current address and everything matched my current address locally and I presented utility Bulls they also had my current address with no outstanding balances all paid in full. Brought my CDL that was all with current information and My Meta bank Checking Debit Card. I have been a law abiding citizen with a Clean driving record over 33 years not even a Parking Ticket. I asked for a cop of their Renter Requirements and Debit card Conditions.. I am enclosing a copy of that paper that I was given I had everything they said I needed from the paper that was given to me by the branch office manager. I asked her what I was suppose to do when I had caught a lyft ride their did not try to accommodate me a all I felt discriminated against and profiled because my bank card was not a wells Fargo or a bank of America Card. I was so upset and still upset on how I was treated as a paying customer. What happen to great customer service and Accommodating the Paid customer. I am still upset on how I was treated I had to go find me another reservation about 16 miles Away from my local City and I am Disable as well and was profiled and discriminated against and treated terrible by Hayward Staff. My Email:[protected]@gmail.com

Desired outcome: I Do not know how I want the out come to turn out.planning on going to the News and Possibly A Attorney

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Enterprise Rent-A-Car Rental car overcharge

I was recently in a car accident and needed to rent a vehicle. I rented a car from Enterprise for 15 days starting January 17, 2021 and signed an agreement to pay $430.72 including taxes and fees. I was charged a deposit of $630 and was told that I would be refunded $530 once my insurance company approved my claim. The remaining $100 would be held until I returned the car in case there were any unexpected charges for fuel, etc. And, it would be refunded after I returned the car. First, the deposit was not returned to me as described. I had to call Enterprise to request the refund on 3 separate occasions, and each time I was assured the refund would be processed only to find a coupled of days later, that only a partial refund had been credited to my bank account. This is already an issue but not the reason fro my complaint.

I subsequently extended my rental for 2 additional weeks and 2 days, so a total of 30 days. When I dropped off the car, the girl who checked me out told me the total cost of my rental was $880. She actually showed me the total on her handheld tablet. She told me that would be covered by my insurance since my rental car benefit is $900, and that the balance of my deposit would be refunded in a couple of days. That was Monday, February 15th. On Friday, February 18th, I still had not received the balance of my deposit. I called in again and was told that my claim had been approved, my insurance would pay for the rental and I should see the balance which was $153.06 in my account in a couple of days. I waited until Wednesday, February 24th and still no money. I once again called in to find out what happened to my refund. This time I was told that the total cost of my rental was $1053.06 and that the $153.06 went to pay the difference from the $900 my insurance company paid. I asked why and was told that it was taxes and that daily rate for the car was higher than what the $30 my insurance had paid.

This didn't make any sense to me. The agreement I signed for the first 15 days was $430.72 all in. The 30 day rental should have cost $861.44. The girl I turned the car into told me the total was $880. My insurance company paid $900 and I was charged an additional $153 out of my deposit?

I called in again this morning and the manager I talked to, Anthony Martin, said that because this was an insurance rental, I was charged the negotiated rate which is higher than the rate I would have paid if I had paid for it myself. That is not only ridiculous, it is an unfair and deceptive business practice

I am the sole provider with a family of 5, a diabetic wife, no health insurance and an autistic child. When I made the reservation, I specifically selected a vehicle that would not exceed what my insurance company would pay, including taxes, etc. because I did not want to pay anything out of pocket. I simply cannot afford it.

I bet Enterprise does this to lots of people but I am not the guy who will simply go away about this. I'm sure you can tell by my writing that I am smart and articulate. I am also very determined and resourceful. I live in California where jurors are happy to levy punitive damages against big corporations who screw the little guy. Please do the right thing and give me back my money.

Desired outcome: I want my money back

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Enterprise Rent-A-Car Refund not received from Toronto location

I'm a loyal customer with Enterprise Plus RFY29XT. Waiting for a refund for 14 days now. Renting cars every other week since the COVID pandemic.

Feb. 5, 2021, Reservation no.2FJCC4, I offered my credit card which has rental insurance on it, but Service Agent @ 4700 Dufferin St. said the card was no good. And quickly asked for my debit card, which I gave to her. She quickly processed the transaction, then advised me after that it would take 5-10 business days to get a refund on the hold of the vehicle.

Immediately, I cancelled the entire reservation on the spot it after paying for the daily rental on my debit card because I realized there was No car rental insurance on my debit card. I did not drive the car off the lot. Just walked away.

When I requested a refund, I have spoken to both RJ and Tony at the this location several times since Feb. 5th. No cheque has arrived in the mail.

Its Feb. 19th, Today they tell me there was a problem with my mailing address! and I should be receiving it sometime next week. Just feels like I am being given the royal runaround. No one is taking my refund seriously.

Desired outcome: Refund

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Enterprise Rent-A-Car Was given a car with a Mississippi Expired tag of December 2020

I rented a car on 2/11/21 to 2/12/21 location 8395 pines blvd i only had the car 10 mintues drove straight to get gas notice the tag took the car back i ask the sales lady did she emailed me my receipt she said yes made sure she had the correct email and i told her yes but never received my receipt via email they wanted the police to stop me the manger told me its updated in the system any police caught me driving that car with a expired tag all the police would have gone by that expired tag and i wouldn't had no documents to show i just rented that car because she never sent it im a loyal customer of enterprise over 20 yrs this the second incident with this company in the past two months because i also rented from them in December of 2020 i made reservation online and thats not the car i reserve. so i ask the salesman. was that includes taxes because i know the price looked wrong he said yes and said i have you a nice car. charge me for a car i didnt want them wanted to give me a car Hyundai Elantra.knowing that something was wrong with the tire so i still wind up getting the 2021 Toyota Camry that my card was charge and it didnt have but a tip of gas and the salesman had the nerve to say he know about the gas but he appreciate if i bring it back on a half a tank i had to go straight to the gas station that location is 2150 state road7 in Hollywood fl i. called the Corp office reported both incidents and that sales lady from the first incident needs to be suspended because if i was stop you best believe i would've sued enterprise so this is a PSA renters make sure you check those tags and get your reciept before you leave i know that was done on purpose that same lady was their when i return the truck and didnt even apologized. thats how i know it was done on purpose. she knew what she did and her coworker was talking to me instead of her to try and make things right said the next time i rent i could get a upgrade if i would have been stop by the police it wouldn't compare to an upgrade this is unacceptable behavior on the part of enterprise thats why that expired tag said December 2020 because i rented from them that month i felt it was a plot but it didn't work and i took pictures of both vechicles from pemproke pines and in December of that toyota of 2020

Desired outcome: Suspicion of the saleslady

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Enterprise Rent-A-Car car rental damage

I have sent an email to Fayetteville Airport:

Sent to airport
I rented a RED vehicle with FL plates on 7-22-20 between 5pm to 5:30 pm. I was told to walk out of the airport then take a left and then right at the construction and use the key fob to find my car (no one from enterprise came with me) I eventually found the vehicle. I returned the vehicle around 6 am on 7-24-20, I was instructed to leave it where I had found it and to place my keys in the box at Enterprise rental. On 8-10-20 I received a letter in the mail stating I had damaged their vehicle, I called and told them there was no damage to that vehicle when I returned it to the parking area, they basically said I would need to make a claim and did not provide any information, then I received a phone call and again I told them there was no vehicle damage. So then I receive an email with a bill and pictures of damage to a BLUE vehicle. I emailed them back and yes I was upset because I did not rent a blue vehicle, I rented a red car with FL plates. So I'm am making a formal complaint for fraudulent business practices at your airport. I will provide affidavits from professional individuals that I was with on 7-23-20 and then will state I was driving a red rental car. I will also make a formal complaint with the Better Business Bureau and anyone else that regulates this type of business in North Carolina.
Best Regards
Kathryn D Aspinwall

I also filed a complaint at the Better Business Bureau:

COMPLAINT ACTIVITY REPORT Case # [protected] BBB of Central & Northwest North Carolina

Consumer Info: Aspinwall, Kathryn Business Info: Enterprise Rent A Car
120 Green Lane 400 Airport Rd
Interlachen, FL 32148 Fayetteville, NC [protected]
[protected]-1878 [protected]
[protected]@gmail.com

Location Involved: (Same as above)

Consumer's Original Complaint :
Fraudulent business practices
I rented a RED vehicle with FL plates on 7-22-20 between 5pm to 5:30 pm. I was told to walk out of the airport then take a left and then right at the construction and use the key fob to find my car (no one from enterprise came with me) I eventually found the vehicle. I returned the vehicle around 6 am on 7-24-20, I was instructed to leave it where I had found it and to place my keys in the box at Enterprise rental. On 8-10-20 I received a letter in the mail stating I had damaged their vehicle, I called and told them there was no damage to that vehicle when I returned it to the parking area, they basically said I would need to make a claim and did not provide any information, then I received a phone call and again I told them there was no vehicle damage. So then I receive an email with a bill and pictures of damage to a BLUE vehicle. I emailed them back and yes I was upset because I did not rent a blue vehicle, I rented a red car with FL plates. So I'm am making a formal complaint for fraudulent business practices at your airport. I will provide affidavits from professional individuals that I was with on 7-23-20 and then will state I was driving a red rental car. I will also make a formal complaint with the Better Business Bureau and anyone else that regulates this type of business in North Carolina.

Consumer's Desired Resolution:
They need to make this right, someone has done something fraudulent on the paper work on the car I rented. They need to find the person that actually rented that car and contact them. The miles driven was incorrect on my web receipts, everything seems to be off.

BBB Processing

08/25/2020 web BBB Complaint Received by BBB

I have spoke with multiple people at Enterprise to no avail. I also received a letter/affidavit from the company I work for stating what type of car I drove and also how many miles (the mileage on the Enterprise website does not match my trip)
Attached is a photo copy of the letter, this letter had to be scanned and emailed for signatures therefor degrading the quality.

No person at the rental place went out with me to inspect the vehicle and just kept apologizing that it was taking so long for the person to bring the keys, and if enterprise would have asked to view security video like I asked them too they would see that what I am saying is the truth, they would be able to see me standing and waiting and then I left by myself and asked them where was the vehicle and the person gave me directions and said to just use the key fob and I would find the vehicle, and I also had to catch an early flight so they told me to just put the keys in the box and leave the vehicle in the parking area where I had found it. There was zero damage to the vehicle I was driving. There is something very wrong going on here. I have car insurance and the credit card I used would have covered the damage, I had already spoke with my insurance and the credit card company to explain what was going on and and at this time I had not received anything from enterprise except a letter (no pictures, no estimate, nothing. So I did call them and spoke to several people, and they kept passing me on to the next person. After multiple phone calls, nothing until they finally sent pictures of the vehicle and that's when I was for sure that something underhanded was going on here. Since the pictures were of a blue car and I was driving a red car.

Thank you
Kathryn D Aspinwall
120 Green Lane
Interlachen, FL 32148
[protected]@gmail.com

Desired outcome: I want the claim dropped, it is fraudulent

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Enterprise Rent-A-Car Keeping my deposit by lying about smoke and damage

I rented a car from enterprise on 1/28. I requested a mini suv, but when I got there they did not have what was requested so they found me a Toyota Corolla that already had the vehicle maintenance light on already and also had a flat tire, but I still rented it. I returned it later that night and this morning they stated that the car smelled like Marijuana in which I do not smoke and I had my 4 year old daughter with me. This was at the Arden, NC office and Josh was the representative. They stated that the bumper was hanging and it was not and the smoke odor. I feel very discriminated against and treated wrong. I have been renting cars from you guys for years for business and this is what I get in return. I feel robbed because there is no proof. He also stated it smelled like a pound? How would you know? I don't even know what a pound smells like. I don't smoke.

Desired outcome: My deposit back

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Jimvic
passadena, ca, US
Feb 05, 2021 1:10 pm EST

Wait until you get pulled over and the car searched because of the marijuana smell you rented the car with. I worked there and saw people arrested when the cops found the weed in bulk in the car doors.

Enterprise Rent-A-Car
Enterprise Rent-A-Car
St. Louis, US
Feb 08, 2021 3:56 pm EST
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Replying to comment of Jimvic

Jimvic, thank you for sharing this concern with us and we certainly understand your sentiments. I do apologize for any inconvenience. We'd like the chance to address this with you directly. Please email care@enterprise.com with your contact information, the reservation or rental agreement number, the exact rental office location and any other details so we can research this promptly. – Carol H.

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Enterprise Rent-A-Car Rental $458 they are holding

I had to rent the car twice it's an Allstate claim I had the car for almost a month enterprise told me to come redo my contract because the car I'm in will need to be serviced. I pulled up down there this lady checked me in the raised my rate charges another deposit and put me in the same car didn't service it clean it or anything now I have $458 still in hold and won't release it

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Enterprise Rent-A-Car Bald tires

Enterprise in Baltimore MD rented me a vehicle that had all four vehicle tires bald which caused an accident and permanent injuries to me, and daughter. We have filed a lawsuit and issued 2 Press Releases about the incident that Enterprise agents never inspect car tires before renting the vehicle as required. I am still in pain. Problems walking, wear beck and back brace for support. Enterprise attorneys are working on settlement of my claims for negligence and personal injuries.

Desired outcome: Lawsuit settlement?

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Enterprise Rent-A-Car Damage Recovery Unit Unresolved Communication

On December 17, 2020 I had to take out a rental car after something happened to my car while it was at the dealer for service. I went through the walk around with the associate who I noted more than a few damages to. There was one rather large scratch on the passenger side of the car near the rear. I pointed it out to the associate who said "oh, wow, yeah, " and took a picture of it.

There were 5 scratches notes on my rental agreement (21RYSQ).

The associate told me to take the car back to the dealer and they would pick it up from there as this was a practice they utilized often. The next day I received a call that my car was ready earlier than intended.

In total there were 9 miles put on the rental vehicle as I took it from Enterprise to my apartment, back to the dealer, and Enterprise picked it up from the dealer. I did not drive this vehicle outside of those times.

On December 22, 2020, I received an email at 1:40 AM stating that I was responsible for damages on the car. When I called the Enterprise branch I was met with a lot of resistance. I was told that there was "damage" but the associate would not say what. When I asked for pictures, they told me they could not send it to me, but they sent it to my insurance company. When I asked to see the car, they said they had already sent it for repairs.

They stated that they had attempted to contact me, which was false as I had no record of missed phone calls or voicemails, no outstanding text messages, and no emails in either my inbox or junk folder. After speaking with my insurance company, they had no record of the photos.

I went to the dealer, who had initiated the rental car to see if they had observed any new damages when I dropped the vehicle off. I also explained to them the situation. They were able to get the photo from Enterprise so that I could see the damage. The damage in the photo was the large scratch I had noted.

There were also notes in that area on the rental agreement.

I called the Damage Recovery Unit, and after being on hold for over 10 minutes, spoke with a team member who then transferred me to the Customer Care department. I spoke with Shyleine (I apologize for mis-spelling her name). I explained the situation and that this was a damage on my rental agreement.

She looked at the rental agreement and photos and stated that I was correct. She shared that the damage was noted on a different place when it was checked out versus when it was checked in. On the check in portion it was noted on the passenger side quarter panel, but on check in it was noted somewhere else, but the damage was noted. She said she would close the claim and send me a confirmation email.

After our conversation I emailed the address I had to confirm our conversation and request the confirmation email.

After not receiving the email by 12/23/2020 I attempted to call again. I was once again on hold for 10 minutes. When I spoke to a person, they transferred me but then the call dropped. I sent another email requesting assistance, but have yet to receive a response.

This is extremely unprofessional behavior from a somewhat reputable company. Between the treatment I received by the branch office, being accused of lying, and then being ignored when I attempted to resolve the situation, I have a very poor impression of this company overall.

Reading what others have written about Enterprise and their history of using the Damage Recovery Unit for incorrect damages, it appears as though this company is not as honest as they may claim to be in their processes.

Desired outcome: I would like my claim to be officially closed and to receive confirmation of this information from their designated email address.

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Enterprise Rent-A-Car Enterprise rent a car store management and complaints dept

I have an insurance claim out in my insurance company who rented me a car to Enterprise Rent-A-Car when I got up there soon rent the car I had signed everything and because of my card didn't have a chip in it it wouldn't take the card to set the deposit I spoke to them and told them that it wasn't a prepaid card that it was actually bank account and I was waiting for the chip card to come in the mail they said didn't matter I didn't have it and they couldn't do anything about it they left me out in the cold and then left the business after the hour and you know choice to walk home I called and complained on the way home and still haven't heard back from anybody called yesterday again and never heard back from anybody and I need something done about this quickly this is very unacceptable

Desired outcome: I would like to be able to get my rental car with no hassle no problems and preferably have an upgrade for my troubles

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Enterprise Rent-A-Car Rude uncomfortable service

I had made reservations for a vehicle for my 23 year old daughter. On this date we met with an employee who was quick and efficient. At the time of payment he advised the would be and extra 25.00 a day fee due to my daughters age. I advised that I understood however, I rented a car at this same location last summer when she was 22 yrs of age and the apprehensive who helped on that occasion waved the under age fee for me. He advised he would ask. He then walked over the a female employee who I assumed was a manager. She was just several feet away from us. She immediately snapped at the employee saying "What is the question" saying it in a rude manner to the employee. when he asked she again snapped back saying in a rude manner "No we will not waive the fee" No explanation, nothing. Her tone was so rude that my daughter and friend who were also present with me commented on the way she had acted. It made us all feel uncomfortable. Have have done business with this branch on several occasions and have never been treated like this. This will reflect any future business with Enterprise when considering your services.

Desired outcome: This employee attitude need to be addressed.

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Enterprise Rent-A-Car Do not rent list/ extra charge

I was placed on a hold/do not rent list for a claim that I have already mostly paid off, I have the confirmation number for past payments on the claim and have also had an email correspondence with the claims department. I was also charged $626.29 for a rental I was making weekly payments for, I was told it was to close the account but when I had further questions was told to call customer service.

Desired outcome: Refund

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Enterprise Rent-A-Car My reserved vehicle was given to someone else

I had reserved a vehicle in Kansas City one way to return in Wichita. Reservation #[protected]. I showed up to pick the vehicle up and found out no vehicles were available because they were all rented out. Called the district manager was advised the system is always 24hrs behind and tough luck. Tried absolutely nothing to assist. I called your customer care and was directed to yet another branch with supposed availability and I showed up and nothing available again.

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Enterprise Rent-A-Car Scam

I had the same issue, I rented a car and returned as it was received without any issue. The Enterprise agent refused to do the inspection in my presence and told that everything is ok and I'm good to go. The day after they overcharged me $500. They said they found the car damaged. I called the branch, they said that it's normal that they don't do the inspection in my presence then, when I asked for investigation they reported that I didn't want to wait for the inspection. it has been few days now, trying to follow up and make a complaint. It seems that I'm wasting my time. I think, I will move to the next step and talk to a lawyer and send them a formal notice.
This is really unfair. this is my email: oussama. [protected]@hotmail.com

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Enterprise Rent-A-Car Claims

My car was hit by a driver renting one of your vehicles on Thursday evening the 11-12-2020. I got his information and he apologized stating that he bought the extra insurance He gave me all of the rental info as well as his license number. I have called, emailed and gone in person to get help repairing my car. To date no one has replied to me. I will be contacting the Better Business Bureau. I am attaching documentation. My name is Terri Davids, [protected]@yahoo.com [protected]. The accident happened on Main St & Massachusetts in Lemon Grove CA 91945

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Enterprise Rent-A-Car Charged for damage I could not check for

I rented a car from enterprise, I picked it up at bordeaux airport in france very early on a saturday morning and had it all weekend. The vehicle was wet with dew when I picked it up and it was not possible to see the condition of the wind screens or the bonnet or the roof. I returned the vehicle to geneva airport, the french side, the next day. Unfortunately french car rental stations like this one are closed for returns on sundays. All I could do was take photos of the bodywork to show that there was no damage. Unfortunately I did not take one of the roof, but as I had been with the vehicle all weekend it never occurred to me to look there because there was no possibility of the car having been damaged there when I had it... We were in rural areas, we were with the vehicle all the time, it was never left anywhere that damage ‘could just happen'. Several days later I received a note saying that there was a scratch somewhere on the roof and they were charging me €750 for a repair. I responded immediately to remind them that the vehicle's roof had been wet when I collected it, and therefore could not have seen any damage at the time. The manager said she would follow this up with the car rental manager at bordeaux airport, but she never replied and subsequent emails to her went unanswered. What is one supposed to do? I see other comments about enterprise in france on review websites reporting the very same experience I have had and it is clear that there is some sort of pattern of behavior here. So, be very careful if you rent cars from this company. Be prepared for unwarranted charges like this one. Or go with another company. I know I will.

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Enterprise Rent-A-Car Customer Reviews Overview

Enterprise Rent-A-Car is a highly reputable car rental company that has been in operation for over 60 years. The company has a strong presence in the United States and operates in over 90 countries worldwide. Enterprise Rent-A-Car has received numerous positive reviews from customers who have used their services.

One of the most notable positive points about Enterprise Rent-A-Car is their exceptional customer service. Customers have praised the company for their friendly and helpful staff who go above and beyond to ensure that their needs are met. Additionally, the company has a wide range of vehicles to choose from, including economy cars, SUVs, and luxury vehicles.

Another positive point about Enterprise Rent-A-Car is their competitive pricing. Customers have reported that the company offers affordable rates, especially when compared to other car rental companies. Additionally, the company offers various discounts and promotions, making their services even more accessible to customers.

Enterprise Rent-A-Car has also received positive reviews for their convenient rental process. Customers have reported that the company's online booking system is easy to use and that the pickup and drop-off process is quick and efficient. Additionally, the company offers a variety of rental options, including one-way rentals and long-term rentals.

Overall, Enterprise Rent-A-Car is a highly recommended car rental company that offers exceptional customer service, competitive pricing, and a convenient rental process. Customers can trust that they will receive high-quality service when renting a vehicle from Enterprise Rent-A-Car.

Enterprise Rent-A-Car In-depth Review

Company Overview:

Enterprise Rent-A-Car is a well-established car rental company with a rich history. Founded in 1957, it has grown to become one of the largest car rental companies in the world. The company's mission is to provide excellent service and value to its customers while maintaining a strong commitment to integrity and community involvement. With thousands of locations worldwide, Enterprise Rent-A-Car offers convenient rental options for customers around the globe.

Services Offered:

Enterprise Rent-A-Car offers a wide range of vehicles for rent, catering to various needs and preferences. From compact cars to SUVs and luxury vehicles, customers can choose the perfect vehicle for their travel requirements. Additionally, the company provides convenient pickup and drop-off services, making it easy for customers to access their rental vehicles. Insurance options are also available, ensuring peace of mind during the rental period. Moreover, Enterprise Rent-A-Car frequently offers special promotions and discounts, allowing customers to save money on their rentals.

Customer Experience:

The reservation process with Enterprise Rent-A-Car is straightforward and user-friendly. Customers can easily book their rentals online or through the mobile app, ensuring a hassle-free experience. The company maintains a large fleet of vehicles, ensuring availability and a wide selection for customers to choose from. The vehicles are well-maintained, clean, and in excellent condition, providing a comfortable and enjoyable driving experience. Furthermore, Enterprise Rent-A-Car prides itself on its exceptional customer service and support, with friendly and knowledgeable staff ready to assist customers throughout their rental journey.

Pricing and Fees:

Enterprise Rent-A-Car offers competitive rental rates and a transparent pricing structure. Customers can easily view and compare prices online, ensuring they get the best deal for their rental needs. While additional fees and charges may apply, such as fuel and mileage fees, the company is transparent about these costs, ensuring no hidden surprises. Insurance options are also available, and customers can choose the coverage that best suits their needs and budget.

Fleet Maintenance and Condition:

Enterprise Rent-A-Car prioritizes vehicle maintenance and adheres to high standards. The rental fleet is regularly serviced and inspected to ensure optimal performance and safety. The vehicles are relatively new and well-maintained, providing customers with reliable transportation. Safety features and equipment, such as airbags and anti-lock brakes, are available in all rental vehicles, further enhancing the overall safety of the driving experience.

Accessibility and Convenience:

Enterprise Rent-A-Car has a vast network of rental locations, making it highly accessible for customers. Whether in urban areas or remote destinations, customers can easily find a nearby Enterprise location. The company's hours of operation are convenient, with many locations offering extended hours, ensuring flexibility for customers. Online and mobile booking options are available, allowing customers to book their rentals at their convenience. Moreover, Enterprise Rent-A-Car is committed to accessibility and provides services and accommodations for individuals with disabilities.

Insurance and Liability:

Enterprise Rent-A-Car offers insurance options to provide customers with peace of mind during their rental period. The coverage details and limitations are clearly explained, ensuring customers understand their options and can make informed decisions. The company also has well-defined liability policies and procedures in place, ensuring a fair and efficient process in case of accidents or damages.

Corporate Social Responsibility:

Enterprise Rent-A-Car demonstrates a strong commitment to corporate social responsibility. The company actively engages in environmental initiatives and sustainability efforts, aiming to reduce its carbon footprint and promote eco-friendly practices. Additionally, Enterprise Rent-A-Car is involved in various community projects and philanthropic endeavors, contributing to the well-being of local communities. The company also prioritizes employee welfare and development, providing opportunities for growth and advancement.

Reviews and Ratings:

Enterprise Rent-A-Car has received positive reviews and high ratings from previous customers. The overall satisfaction levels are consistently high, with customers praising the company's excellent service, reliable vehicles, and friendly staff. While occasional complaints or issues may arise, Enterprise Rent-A-Car strives to address them promptly and ensure customer satisfaction.

Comparison with Competitors:

When compared to other major car rental companies, Enterprise Rent-A-Car stands out for its exceptional customer service, extensive rental fleet, and competitive pricing. The company's commitment to transparency and convenience sets it apart from its competitors. Additionally, Enterprise Rent-A-Car's strong emphasis on corporate social responsibility and community involvement further differentiates it from other players in the industry.

Recommendations and Conclusion:

Enterprise Rent-A-Car is a reliable and customer-focused car rental company, offering a wide range of vehicles and excellent service. Its transparent pricing, convenient reservation process, and well-maintained fleet make it a top choice for customers. For individuals with specific needs, such as those with disabilities, Enterprise Rent-A-Car provides accessible options. Overall, Enterprise Rent-A-Car is highly recommended for anyone in need of a rental vehicle, whether for business or leisure purposes.

How to file a complaint about Enterprise Rent-A-Car?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: Craft a concise title for your complaint that encapsulates the core issue you experienced with Enterprise Rent-A-Car. This title should be clear and to the point.

4. Detailing the experience: In the complaint description, thoroughly explain your experience. Include key areas such as the condition of the rental vehicle, customer service, billing issues, or any discrepancies in the rental agreement. Provide details about the rental location, dates, and any specific employees involved. Mention any transactions, including reservation numbers, rental agreements, or receipts. Clearly describe the nature of the problem, the steps you took to resolve it, and the response received from Enterprise Rent-A-Car. Detail how this issue has personally affected you, such as causing undue stress or financial loss.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as photos, emails, or receipts. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses incurred as a result of the issue. In the 'Desired Outcome' field, describe what resolution you are seeking from Enterprise Rent-A-Car, whether it be a refund, an apology, or another form of compensation.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors that could detract from the credibility of your complaint.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, monitor your account for any responses or updates. ComplaintsBoard.com may notify you of any replies from Enterprise Rent-A-Car or other users who may offer advice or share similar experiences.

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Contact Enterprise Rent-A-Car customer service

Phone numbers

+1 (855) 266-9289 +1 (877) 416-0000 More phone numbers

Website

www.enterprise.com

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