Enterprise Rent-A-Car

I rented a Dodge Charger from the Las Vegas McCarran International Airport from December 24th to 28th, 2018 (more than a year ago). This was almost a brand new vehicle with less than 8000 miles driven when I received it from Enterprise.

During this rental period, the left front tire had a manufacturer defect in which metal wires were protruding from the wheel. The tired was replaced with a spare and was returned to Enterprise after hours on December 28, 2018, driven less than 700 miles in total over the 4-day rental period.

However, in January 2019, I received a Damage Recovery Unit claim indicating the withholding of my $500 USD security deposit as they investigated the tire situation. I also received a call from from the McCarran Internal Airport Enterprise office by an individual named Eric Nowacki at +1 702-795-8842 in January and upon providing him with the details, he verbally suggested it must've been a manufacturer defect for the wires to be sticking out of a tire on a car only driven for approximately 8000 miles.

Eric stated he would investigate the case further and that I should be expected the $500 USD refund shortly as this is a manufacturer defect. I emailed him after the phone call to provide detailed images. However, I have yet to hear from him since then.

Upon reaching out to Enterprise corporate office as well as the Damage Recovery Unit subsequently, I was notified that the case was closed on Februrary 14, 2019 and was ruled as a manufacturer defect.

When I called into the Damage Recovery Unit, they claimed they do not handle deposit refunds and redirected me to the corporate office. The corporate office also said they do not handle deposit refunds and redirected me back to the Damage Recovery Unit. I also attempted to call the local Las Vegas McCarran International Airport Enterprise office at +1 833-315-5901 but unable to reach the local staff and was again, redirected to corporate office.

This entire process has been very frustrating and my finances have been materially, negatively impacted due to the withholding of my $500 USD security deposit given a manufacturer defect on Enterprise's vehicles.

I have attached the pertinent images and documentation in hopes of a swift resolution and the return of my security deposit promptly.

Damage Recovery Unit Claim Number: [protected]
Enterprise Rental Agreement Number: 4F2824

Thank you for your time.