Enterprise Rent-A-Car
reviews and complaints

They charged me daily amount instead of weekly used my deposit thrn asked for money I was ridiculed laughed at and my rental was taken from me. I was treated less than a human being. They took my dignity. I am devastated. I wanted to pay for another week and continue business with enterprise. I was going to make the payment yesterday when I took the vehicle in because the tire had a slow leak, the representative at indianapolis airport location Vanessa berated me, belittled me and laughed with her coworkers about not renting to me again. I didn't understand what she was saying but I did not argue. I paid $60 for an Uber to get home. What do I do now where do I go from here. When I responded to this email they didn't answer my questions only rudely stated that my rental was late. I asked the amount due hoping they would take care of it so I can authorize the payment but they responded with a copy of their initial email simply stating my rental was late and nothing more. I feel utterly devastating disappointed in the way I have been treated. I want and wanted to keep my account in good standing with enterprise. This is the first time I've dealt with the company or any car rental company I don't have all the answers but I was treated unfairly. Vanessa was very aggressive and argumentative I did not engage with her. She berated me to the other employees who stood in the office and the new customers that came in. They made jokes about my situation took the keys and I had to wait and listen to it painfully until my $60 uber came. I left the vehicle in good condition clean I took care of it. I don't know why they treated me this way. I moved from Ohio to Indiana took a new job here as Collections Manager for Lake Castleton Apartments so I needed the rental for a few more weeks. I'd hate to end things on bad terms I have called waited waiting waiting I can't wait long I've been in and out of court for residency evictions can't keep my phone on so when I missed their call I tried to call back. I just need someone to call me asap.

I was looking to rent a car from here because my car is going into the shop. For a week it was going to be 700 because they charge a "young renters fee" and I am not able to rent a car with more than 5 passengers because I am under 25. I work 3 jobs and I am not able to go without a car. I am not sure what the difference between 21 and 25 are but it is just a scam to get more money and it is not right.

I'm being charged over $2000 for a rental car falling apart while driving it through the mountains with my family to attend my grandmother's funeral. There was never an accident or running anything over that happened. We're driving and all of a sudden the car is making a clunking noise. We pull over and theree is a panel underneath the car that had become loose and dragging. We called road side assistance who wanted us to wait hours after dark in the desert for a tow truck. The car was still drivable so we told them we're going to try to make it the rest of the way to our destination with our hazards on. Now we're being charged for engine damage, roof damage, suspension damage. We never even had an accident. This is insane! I don't know how company's think they can get away with making false claims.

Below is a copy of the email confirmation I received from Enterprise. I made this reservation over two months ahead of my desired dates. I redacted my name for obvious reasons, but the dates, location and reservation number are listed.

I show up at the appointed date/time for my car rental, only to be told that they do not show in their system. I shoe the email confirmation from Enterprise and even with their own confirmation number, they say they can't help. After a bit of discussion the agent called his manager and after about 45 minutes offered uo this solution: Since they did not have the cat i reserved they could give me a "Minivan" but they would have to more than double the rate I had previously reserved. I really didn't want a minivan and felt that my original rental rate should be honored. This was at the beginning of spring break in Florida, so I got the impression that they could charge me more since rental cars were popular at the time. Even this was completely Enterprises error, they refused to tale any ownership of it. Seemingly having an attitude of " too bas so sad"

I eventually left the Enterprise store in North Port Fl and received a rental quote from a competitor a few miles away, and for for less money than than Enterprise wanted to charge.

Thank you for your reservation.

Your confirmation number is [protected].

Pick-Up Details

Location

North Port

Date & Time

Thursday, March 16, 2023 @ 12:00 PM

Address

4480 Aidan Ln

North Port, FL 34287

Phone

+[protected]

Hours

Thursday: 7:30 AM - 5:30 PM

Return Details

Location

North Port

Date & Time

Monday, March 20, 2023 @ 12:00 PM

Address

4480 Aidan Ln

North Port, FL 34287

Phone

+[protected]

Hours

Monday: 7:30 AM - 5:30 PM

I dropped of my rental on 3.16.2023 at the Palm Beach location and forgot my Sunglasses, i went back today 3.16.2023 to pick them up and got a run around from one of the Managers onsite and of course never got them back. I filled a case on 3.16.2022 and also Emailed them about the Sunglasses on 3.16.2023 to get them aware that I forgot them in the Car, today after I left there I got a weird feeling that the Manager just lied to me after I showed him a picture of the Sunglasses and saw the cost of them.

March 20, 2023

I went there this morning only to find out I needed several pieces of information to prove my address. The insurance company emailed them the address, and the car repair shop located next to them showed them my address. Not good enough I did not have the documents needed nor was I told about the documents needed prior to showing up. I was treated rudely and disrespected and called names while I was leaving. After I called for a ride, the man said "You could have went with our insurance and you don't need all of those documents. Well, that is not true and my ride was underway. They have lost major business with our family. My son rented all year long with them, never again. Do not go to the one in Cincinnati on Rev Road. Save your time and money and choose a different rental car company. I wished I had.

On Friday, March 3rd I had reservations to pick up a rental at Maple Ave Enterprise in Zanesville, OH. I had the confirmation Email and had also verified it with customer service. I arrived at 4 pm to location and was told by "A" I would have to pay $40 more, and I was getting economy instead of Mid size. He then told me I would have to bring it back a day early also. I responded calmly, and said "so you're telling me, I have to pay $40 more and I'm being downgraded to economy and I have to bring the car back a day early? And he flat out had no care of how ridiculous this was since my reservations had been made and I was quoted a much lower rate. He also said that I had to pay more for economy because people wanted smaller cars due to gas prices. I then told him I was calling customer service, and he said"go ahead". I called customer service and was transferred 4 times to a supervisor, and then to escalations. I have all of their names and the times I talked to them. I was told twice I would receive a call from the branch manager (because he was the only person that could do anything). Called after not hearing from anyone for a week. Was told I would get a follow up call - didnt happen. My whole weekend was ruined, and it was Fri after 4 so I didn't have time to make another reservation somewhere else. I was supposed to pick up a relative from airport the next day... and this is so unacceptable. I will be Posting this to every social media platform everyday, to their corporate office, and to anyone with enough morals to see how wrong this is until something is done. I'm willing to bet there have been many complaints on this location.

On march 9 at approx.730am,I was returning from veterans hosp. in biloxi,ms.to panama city,fl.the rental auto I was driving just quite at 65mph it almost got me kilked.i was on I- 10 headed east.tracte e trailers every where .no breaks no steering etc.i called the dothan enterprise office, that is where the rental originated on Jan 30 2023,conf.#8gjhgd I was left stranded for 8 hrs.causing me to miss vital med.appointments.this is the worst I've ever been treated I'm, 77yrs old and have cancer I am a 100%disabled vet.robert gray,[protected].this was greaves amount of stress.

Enterprise Rent A Car, location Greenwood, SC --Every time I reserve a vehicle and receive via email confirmation of the rental vehicle, within 30 minutes I receive a phone call stating they do not have any rentals and I book in advance (3/7/2023 & 2/2023). This is mess! This has occurred more than once--I shall move my business to another rental company since Enterprise can't accommodate. Your Greenwood Office needs to be audited.

Email

[protected]@hotmail.com

I am shocked by Enterprise's customer relationship due to the treatment of a branch employee Evelyn Georgiev. I reserved a car in advance for March 6, and I am currently 7 months pregnant and was left stranded. I arrived at 13807 Outlet Dr, Silver Spring, MD 20904 location for my reserved appointment.

I began my reservations with the agent employee EVELYN GEORGIEV. She began by asking me for my ID and form a debit card or credit card. I handed her my debit card and she began telling me about the deposit after I asked her how much it was and she replied it was $300. I asked her "oh 300, I thought it was 250"? then she responded in a sarcastic tone and said, "it has been 300 for like 5 years now". I said to her that I have rented with enterprise within the past 5 years and I do not recall the deposit being 300. And I added, "must have gone up after the covid". Then she said, "ok then well it's 300 hundred now".

Then I said to her that was misleading information she provided about the deposit being 300 for 5 years because it is deceiving to customers, and she cannot tell customers anything. Then she said she will need 3 forms of identification since I gave her a debit card. I began to look for identifications with my name and address on my phone and I asked her if I can use any form of identification that has my name and address. Then she said, "no we only accept 3 forms of identification". Then I said to her, "why didn't you just say that specifically first instead of having me search for anything on my phone?".

She said to me we only accept a declaration, utility bills, or paystubs. As I was looking for the required documents on my phone, I mumbled quietly to myself, "I hate working with females". Then she said to me, "if you are going to be disrespectful I will refuse service to you". Then I calmly told her that I was not being disrespectful. I was not referring to speaking to her and that I was talking to myself. She said, "yes you are being disrespectful and I will not rent to you and refuse to serve you now". I was so shocked.

After that, she moved away to another station and I stood there for 30 minutes straight while she ignored me and served other customers. I am currently fully pregnant and was uncomfortable in distress standing there cramping. I am going through a high-risk pregnancy and her neglect towards me left me and my unborn baby in distress. With all the pain I was enduring at that moment standing on my feet, I apologized to her and she still ignored me and left me stranded. I told her that I was pregnant and needed to get to work yet she still refused to serve me.

As a paying customer, she deserted me and decided to not serve me after I already made my reservations. I had to pay for transportation to take me to another location because I desperately needed a vehicle to get to work because I was stranded at this point. Evelyn ruined my day purposely because she "thought" I disrespected her. She needs to be terminated due to her unprofessional actions. She is making the enterprise lose money due to her personal vendetta against others. I will continue to pursue this matter to the ultimate level in the highest extent in order for her to take accountability for leaving a pregnant woman stranded after making reservations to rent a car from the enterprise.

I recently booked and paid for a van for Saturday/Sunday 25/26th February, to use for equipment transfer to a pre booked Wedding Fayre. The sum of £200 was taken, but on the day we were told a van was not available. The booking was made and a van was available at the time and payment was taken and we have still not been refunded. Not only was a pre booked van unavailable, and no refund given, we have also lost £350 booking fee for the Wedding Fayre space along with business we would have secured whilst there. This is totally unacceptable. As such we expect our refund on receipt of this letter and we will look to claim losses due to your mishandling of our booking.

Regarding claim #[protected]. My insurance co arranged for a rental vehicle from Enterprise in Glendale, WI. My rental dates were: 11/23/22 to 12/28/22. The vehicle was a 2021 VW Tiguan, plate #PCT4729 with scratches and dings in various areas, which was noted and pictured by the agent, Chris. I received claim via email on 2/21/22. It shows an invoice with charges of $2528.20, the estimate and pictures of same type of vehicle with lots of damage, same color, with a plate #PCT4759. Caliber Collision-Phjildelphia-Fleet repair shop is in Philadelphia, PA. The date of loss and repairs done in Philadelphia, PA. Date of loss 12/23/22, claim created 12/27/22. How did my rental agreement information get to Philadelphia? I spoke to Brandon in the Damage Recovery Unit, discussed all the discrepancies on the claim: dates, location, plate number. Plus the fact that I didn't travel to Philadelphia or ever been there. I ran a check on the plate #PCT4759 and have the VIN # for it, its the identifying factor of the vehicle that was repaired and not the information they have on the claim pertaining to my rental. If Enterprise Philadelphia would've followed up with Enterprise in Glendale, WI, they would have found that the vehicle with plate #PCT4729 was returned on 12/28/22 and on their lot. My insurance company is aware of a possible fraud and that I'm contesting the claim. I expect this matter to be resolved, knowing errors are made all the time.

Email received 02/21/23, USPS correspondence received 02/27/23

Thank you, A M-Guse

I was recently placed on the Do Not Rent list for enterprise. I currently live in Chattanooga, TN and was told that I am not able to rent cars anymore when I put in a reservation. I have spoken with Mike and Christy at the risk management level their phone number is [protected], to try and get my issue resolved and the customer service I received from them was awful. I only wanted to know what exactly was going on with my platinum account and why I was placed on the list. I was hung up on twice when trying to contact them Christy would not allow me to ask any question, she continued to talk over me and told me that I would never be able to rent with the company again before hanging up in my face again. The only issue I have is that I know some of my payments may have been late, but I have always paid. I have been renting since 2019 and never had an issue. I’m just disgusted by the way I was treated and talked to when I reached out to them, like they had no regard for helping me understand the issue. I have worked in customer service before and would have been fired if I spoke to anyone the way that I was handled today. Could you please assist me with trying to get this issue resolved I have spent thousands of dollars with this company and really enjoy using it.

On November 10, 2022 I checked out a Dodge Ram Pickup from Tampa Bay International Airport at 5:31pm. Upon exiting the facility, we were checked out by the rental official. I asked her at that time about the damage report on the vehicle, and the worker was unfriendly and dismissive to my concerns as she stated that it is all already recorded. I have a witness to corroborate this interaction. At no time during the following 8 day rental was there any accident or was any damage incurred to the vehicle.

November 18, 2023 at 2:00pm, I returned the vehicle at Miami International Airport. Upon arrival in the airport facility, the rental return worker who was checked in the vehicle questioned me about damage on the vehicle. I stated that it was present before we took possession of the vehicle and that we were told it was already recorded. The worker said he needed to check it out. He then proceeded to investigate for 5–10 minutes, at which point he told us it was fine and we were cleared to leave. At this point we received receipt for the completed rental with no record or acknowledgement of the alleged incurred damage.

The rental company claim has a report of me allegedly taking responsibility for the damage, with a report of “hitting a post” on the way into the return facility. I guarantee you I never stated that or anything similar. It is a 100% fabrication and I have no idea where that originated. I never accepted any responsibility for the disputed damage to the vehicle and never made any such statement. For this I also have a witness. It was 8 weeks after the rental before we heard anything about alleged damage.

My name is Julie Dietz. I would never recommend you to anyone. On 2/16 I saw that you withdrew money from my account. I was never notified that they were doing this, today I spoke with waterloo iowa enterprise,they said I agreed to it I would not agree to have money removed from my account. I have been dealing with this since 8:30am till 2:30pm I have been passed around with 5 different phone numbers and a website to check.the last person told me I would be contacted shortly would not give me the phone number to call myself.I have been waiting for that phone call since 2:30. I spoke with the Iowa Attorney General he will be getting ahold of me.My husband has cancer he don't need this you are not even credible to the BBB STILL WAITING FOR PHONE CALL SINCE 2:30

I am reading where there are others that are writing in about refunds that are or have been held, after a rental has been completed. When the insurance company is involved, and the customer makes the full payment to Enterprise out of good faith, but then Enterprise keeps the money and the customer gets robbed by Enterprise. That's a "Theft By Taking" issue... is it not? I am in that same boat. No one has responded back from the Corporate level, the local level, the area manager/supervisor has not returned my calls. Corporate and Customer service has been ignoring the calls. Does this mean that we all need to take these cases to The United States Attorney General?

I had been with Enterprise as a loyal customer for over 10 years. I rented a car because my insurance partial paid for it. I prepaid for my portion of it and when I went to return it in Augusta, Georgia the clerk charged me again! Tying up 700.00 +300 deposit of my money! I am a small business so 1000.00 mistake on their part is a lot of money! I went up to the location, no help. I have called customer service and spoken to multiple managers and no one takes the time to fix the problem. It has been over three weeks! I do not know what to do at this point.

Days after returning my car, I received a bill for $30.13 stating that I was being charged for unpaid tolls. This is not correct. I went through every cash lane on my trip. I checked online and I'm not the only one. This is a national scam to get more money out of people. I'm holding Enterprise responsible since they are collecting the charge. If they believe the tollway system takes advantabe of rentals then they should realize it by the number of violations they receive. Heck they could even be acting in collusion with the tollway system. Totally a scam!