Entergy
reviews and complaints

Entergy is an incompetent company. In six years at this address, there have been INNUMERABLE outages. I was told by an employee who works in the field that their equipment is outdated and needs an overhaul.

Many elderly and disabled folks live in my apartment complex and I am sure injuries have been sustained but swept under the rug.

Tonight the power went out twice. The second time I was in pitch blackness and could easily have sustained a dangerous fall. I dropped down to the floor and crawled until I found my flashlight.

This company is so terrible that I'm surprised a class action has not yet been filed.

We have no choice here. They hold a monopoly in my area.

Their service is not dependable. Their kilowatthour is very highly priced. If you have a choice, don't choose ENTERGY.

Account # [protected]

Service address: 5658 Woodlawn Pl., New Orleans, LA 70124

AND

Account # [protected]

Service Address: 6073 Memphis St., New Orleans, LA 70124

Account holder: Elizabeth Burke

Phone: [protected]

Last 4 of SSN: 9585

Email: [protected]@hotmail.com

I would like the deposit that I paid for 5658 Woodlawn Pl. to either be refunded or credited to my account.

I recently purchased a new home, but I was not able to move in right away. Thus, I could not transfer service and had to open a new account for the new house. I was charged a $285 deposit which is ridiculous. I contacted cutomer service, and the first woman I spoke with told me that she would waive the deposit. She did not. I was charged and paid for the deposit via autopay.

After realizing that the deposit had not been waived, I contacted customer service again. I was told that I had already paid, and the amount could not be returned or credited to my account.

I was told that the depsoit was based on my credit history. I have a FICO score of over 700. Not only that, had I been able to simply transfer my service as opposed to opening a new account, I would not have been charged a deposit.

I have been an Entergy cutomer for over 20 years. I have paid my bills timely and in full over the past 20+ years with the exception of once or twice. On those two occassions, I promply rectified the problem and paid my account in full.

I would like the deposit that I paid to either be refunded or credited to my account. Especially in light of that fact that I was told it had been waived prior to my sceduled autopayment. This was an error on Entergy's part, and I should not have to pay for Entergy's mistake.

Ida affected our house, where our weather head was down. Bill was up to date made several calls inquiring about monthly charges, since there was no meter, resulting with no electricity going to the house. Customer Service stated they would send to billing department to address issue. 4/25/22 contacted Entergy to restore power, followed protocol obtained permit. 4/28/22 called to schedule order to restore power. On 4/29/22 linemen came to put in meter, was told that in recent years rules/standards have changed and that power lines can not run across roof. The weather head that was damaged due to storm, was replaced in the same location as before. Was told that an engineer would come out and draw a design for pole placement to have power restored during the week of May 6. Called after that date and was told it would be a new date of 5/20. Did not receive a call nor did anyone come by. Have called numerous time and to no avail over a month no contact has been made.

As for the bill, have called and was told a request to the billing department about addressing the estimated charges received each month that a meter was not attached would be looked into. I understand about paying a fee to keep account active but not be charged for something that was not provided. As of the week of May 17 the account to the residence is now considered Final. So I foresee more dilemmas, since I was told that the account was closed due to nonpayment, even though I called multiple times (16) and set up a payment arrangement, since I had no choice if I wanted electricity restored. To date still no resolution.

Would just like to be a compliant citizen, that is charged fairly and power restore to their residence.

My name is Mary Long. I live at 91 Jackson Rd. Vilonia Ar. 72173.

I have a nightwatcher, in my front yard. It was turned off when service was switched to my name back in November.

I was told that someone would be coming out to turn our nightwatcher back on.

No one ever showed up, i contacted entergy again set up another date.

Nothing happened, i called back, i was then told that i needed to contact the company that installs them because one wasnt shown on the property.

No one ever called me back to talk to about it.

I called back again to set up another date recently its been a week and no one has come out even though there was a set schedule for monday and it is now friday.

If someone could please contact me at [protected]

or email me at Spradley.[protected]@gmail.com i would really appreciate it.

Thank you in advance for any help provided.-

Mary Long

I have 2 accounts with entergy. Strange how one of the accounts shows on the bill a service address I don’t have and entergy tells me it doesn’t matter what the service address is just that the meter numbers match. How is that possible? I have tenants that rent from me and they are responsible for the electric that is in my name but when I present the bill to them they see the wrong address and believe something is not right. I too would think the same but what if I need my electric bill to show residency at the school inwant my kids to go to and this address is not correct well guess what i’m sol that’s right entergy has now made it impossible for my kids to enroll in school because of their mistake.

I ended my service with Entergy in Nov. of 2021 and was told that I would receive a refund check for the remaining overpaid balance on my account. I called to check this status and was told a check was mailed Dec. 10, 2021 that it would take about six weeks at the most for me to receive this check via mail. waited six weeks and called stating that I had yet to receive my check and was told they could see where I had not cashed the check verified address and was told another check would be issued. It is now May of 2022 I have verified my information countless times and spoke with numerous people both documented and some that happened to not be documented at all. I have asked for supervisors, managers, compliant department and have never gotten anywhere. I just keep getting told that they're sorry and adding to my case while requesting a new refund check. This has been absolutely ridiculous and one of the most troublesome experiences.

my SSA- [protected]

My service address. 2934 HWY 65 Monroe City Tx. 77514

Account# [protected]

My electricity was scheduled on 4/26 to be turned on for new service. The Permit was releases by Chambers county a few days before. It still has not been turned on and today is 5/5/5022. I call the customer service number and they say its scheduled for hook up the next day. They have said this every day to me except it never gets turned on. i need my electricity turned on immediately. How can someone not turn on some ones Electricity? I have Cancer and need to get some electrical devices hook up but can't because I have no electricity.

I have been living with my elderly father and paying the bill to entergy for many many years . He recently passed away so i called to transfer the account name into my name and you want to charge me 150.00 for a deposit on new service ? Its the same house just different name.

That is robbery and in this day and age where its increasingly hard to pay bills this company should not do that.

Emile Buisson

7211 Easy st.

Arabi, Louisiana 70032

Dear Sirs

On March 22 during a storm, a tornado, came and knocked a pole and transformer into my home, the equipment crashed my porch roof in and caused severe damage to the house and support columns for front porch also railing anfdfloor porch decking, could someone inspect this damage and tell me what portion of this damage is the responsibility of the power company? Contact me at any time for more information on this issue.

Red beans and ricely yours,

Emile Buisson

Electricity is always going out from the slight bit of rain. & they’re never in a hurry to restore it. Longest we have went without lights was 2 days. Shortest timeframe was an hour. I never had this problem with Mississippi Power! It’s ridiculous.

Entergy turned my power off in my apartment from 6 AM to 6 PM because they made a mistake with the meter. I was so pissed because I have kids and I had to go to work. I had to get my 3 year old daughter dressed in the dark while she asking me to turn on the lights that was wrongfully turned off. I never got an apology or nothing might of fact I got a bill that was so high. So thanks Entergy you guys are so kind and thoughtful.

2 properties 1806 & 1808 Plank Rd Baton Rouge 70802

2/11/22 accts activated both were due to be hooked up 1 on a Friday & Monday.

Simplest way to put this I have made several calls they (Entergy) went to property 3-4 times. I can only guess they think i am crossing addresses. 1806 has had power. 1808 has no power, however I have received a bill for $175 for 1808 Plank Rd. I'm going to mentally draw this out: Both addresses meter boxes are clearly marked with house number they are both side by side. There is a meter in the box label 1806 that meter according to the serial # and one of the supervisors belongs to 1808 Plank Rd. The unit that is in the dark.

EAST SOLUTION:

take 2 new meters to the property put one in each of the holes record serial #. and start my service on that date As the landlord I am losing money. Its going on 38 days. Can someone please help

Robbie Nelson [protected]

JMNelson Services

My home is totally electric. My home was without power beginning Friday, March 11 around 9 and it was not restored until Sunday around 3:00 am. This caused me to purchase breakfast, lunch and dinner at local restaurants. Wasted extremely expense gas in my car to charge my cellphone because home phone do not work during an outage.

In addition, food had to be thrown out because of the uncertainty of its spoilage.

In March of 2021, Entergy changed our normal meter to a 'Smart' meter. We have been on budget billing since they first came out with it. We have been living at the same place since 1978. Our monthly charge on budget billing always ran between $130 to $140. When we started budget bill years ago, it was like $80- $90 a month. At this point in our lives, it is just my husband and I, we both work during the day, every day, all week, nothing is running except fridge and freezer, all lights are off, a/c in summer is put at a higher temperature and very seldom will we run our heater - only very few mornings - maybe once or twice a week - for a very short while only to take the chill out. The heater is set to 60 degrees, even at night so it kicks on very little. The heater causes us to have sinus headaches, and it dries out our nasal passages which is why we don't run it much.

Our bill in March of 2021 was $139.48, which is normal. Then the meter was changed. It jumped to over $150, then $177. The monthly bill keeps creeping up higher and higher. I just paid $189.19 for the February bill. That is on budget billing! I have been requesting since October of 2021 to put my old meter back - I do not want the smart meter. Never did want it! They kept on ignoring me and finally, sent me an email and said it was going to be changed out on December 14, 2021 case #[protected] - Type MR/B - Meter Change Remove Meter then got an email and said it was going to be delayed. Then I received an email on 12/14/21 saying the service request as been rescheduled for 12/28/21. Then another email on 12/28/21 saying the service request has been rescheduled for 1/11/22. My neighbor said he saw an Entergy service person at my meter on 1/14/22. I knew they went because my clocks were blinking. I called Entergy; he did not changed out my meter. She said he removed the smart part of the meter and I have to pay $14.35 for someone to come read it. I want my old meter back! They are ignoring my complaints about the higher bills.

Hello,

This is my second Complaints Board filing for the same issue:

I've contacted Entergy via your Online Security Lighting Request multiple times without success, as well as made multiple weekly calls since November 2021 to have Security Lighting installed on the existing street pole at 1819 Barrett Avenue Jackson, MS 39204 (Account# [protected] for property). An Entergy Representative called me and went out to conduct a site assessment, I selected the lighting, but no one has called me to finalize it. Why?

I received the email below, but when I call the number, they transfer me to Security Lighting, and no one has answered any of my calls. An Entergy Call Center Rep stated: "it's very difficult to reach the Security Lighting Department, I can only transfer you to their number."

-----

"Dear Tony C. Willis, Sr.,

Thank you for your inquiry. The account provided, [protected], is closed. Unfortunately, these requests/inquiries are not processed via email. Please contact our Service Center Mon.-Fri. 8am-5pm at [protected].

Thank you for contacting Entergy!

Crystal B."

When will the security lighting be installed?

Please ask the supervisor or a responsible party to call me or email me with a solution and contact who can rectify this issue.

Sincerely,

CSM Tony C. Willis, Sr. USA, Ret.

HELLO! We still DO NOT have power in Apt. #9 405 E. Wilbur D. Mills. It is 9:30 AM and there is NO power on! We need a service person at our location ASAP.

The meter numbers are marked:

#9 Meter number [protected]

#10 Meter number [protected]

If Entergy has those two-meter number crossed in their system, then Entergy needs to correct it, and reimburse/bill the tenants in the correct apartments their corresponding charges. This is on your end. You need to fix this today.

We are here now. Our office hours are from 8:00 AM until 3:00 PM. Please send someone out during this time.

Thank you,

Rex

My previous tenants were evicted for not paying their bills. The tenants did not pay their electric bill which was in his name. I need to get the electric back on in my name to fix the place up and sell it. Entergy will not let me get the electric back on unless I pay for the electric bill that the previous tenants did not pay. The electric was in the tenant's name, and I feel that he should be the one who should pay the bill. I cannot afford to pay for the bill. I am paying electric at the address that I am staying at now which is in another state. They want me to pay the bill and credit it to the tenant account. I don't want that. That would mean that when the tenants go somewhere else to rent, he will have no problem in getting electric in his name again. I want it to be like in order for this tenant to get new electric in his name, he would need to pay what he owes first before he could get some more electric on. I have to pay for all of the damages that they did to my house. They broke many things and I have to pay to get the house back right. I feel that the tenant needs to pay for their own electric just like if a tenant rent an apartment, they have to pay for their own which will be in their own name.

The account number to that particular account which was in the tenant's name are [protected].

4 February no service

Your people don't work Saturday and Sunday and I stay with freezing temperature at nights, all my food in the freezer to the garbage

Now Monday they only take the phone call and do nothing

They don't send anyone to fix the problem

My electric meter displays strange numbers and letters

I had energy for about 3 seconds and then it went out

Your offices at Woodlands, Texas are close

they keep asking every time for my Telephone that I use 18 years ago, I change that telephone

Hello,

I've contacted Entergy via your Online Security Lighting Request multiple times without success, as well as made multiple weekly calls since November 2021 to have Security Lighting installed on the existing pole at 1819 Barrett Avenue Jackson, MS 39204 (Account# [protected] for property). A young man called me and went out to conduct a site assessment, I selected the lighting, but no one has called me. Why?

I received the email below, but when I call the number, they transfer me to Security Lighting, and no one answers the call.

"Dear Tony C. Willis, Sr.,

Thank you for your inquiry. The account provided, [protected], is closed. Unfortunately, these requests/inquiries are not processed via email. Please contact our Service Center Mon.-Fri. 8am-5pm at [protected].

Thank you for contacting Entergy!

Crystal B."

When will the security lighting be installed?

Please ask the supervisor or a responsible party to call me or email me with a solution and contact who can rectify this issue.

Sincerely,

Tony C. Willis

Email: [protected]@bellsouth.net

Cellular# [protected]

I put in an order to have my service turned around January 17th. After passing the home inspection. I was told that someone would be out to connect the lights on January 21st. On January 21st, I was told since a meter had to be installed (as new service) I had to wait a minimum of 3 days so they rescheduled it to January 26th. On Jan 26th, I received a call from Entergy saying that the connection could not be completed because the ground wire was not secure. The repair was made the very same day and I called entergy back and they said that someone will be right back out to finish the connection. No one came. I have been calling every single day since and each time I call, I’m always told, “your work order is pending, someone will be out today”. Here it is February 3rd and I’m still without power. It’s extremely cold. This is ridiculous!