Endurance Warranty Services
reviews and complaints

I was and potential customer I was on the phone with account services by the Craig he was talking over me he was very rude I asked to speak with a supervisor he transfer me to customer service Jessica answered and I requested to speak with a supervisor she hung the phone up on me I called back and Craig answer the phone again when I ask for his name he got silent and then transfer me back to customer service. I have the record calls and posting it and my experience on my social media that I have 6.3 million followers. I'm going to let everyone know about your company. Please contact me within the next 24hrs

Thea C.
[protected]

I purchased the warranty for my wife's SRX at 95, 528. I completed all the recommended bumper to bumper maintenance for $2, 000 two weeks prior. The vehicle has a mileage reading in the shop at 96, 710 miles. The warranty was purchased on 2/3/21 and it is now 4/8/21. The vehicle displayed a check engine light and the dealer diagnosed the issue as a faulty transmission valve body. The parts and labor cost $3, 644 plus tax. The service advisor (at the dealer) contacted endurance and denied the claim stating I called them with a higher mileage at contract beginning. I called personally to dispute this and they gave me the exact same story. I emailed the contract to them and have it in writing that the odometer is at 95, 528. I contacted two service representatives and they both said "we will call you back." My vehicle and dealer are awaiting their next move. This is ridiculous since I purchased the contract for $3, 100.

My 2013 Jeep Grand Cherokee with 83k miles had a "ticking" noise coming from the engine. I called Endurance and got a list of "recommended" mechanics. I was familiar with one shop as they had done excellent, honest work on two of my other vehicles. The shop contacted Endurance the following day and informed that they believe it to be a rocker, but they will need to open the engine for verification. After a week, Endurance stated they needed proof of routine maintenance. Both the mechanic and I sent them the 3 previous oil changes which spanned 12 months and 13k miles. Another week goes by and after several calls, the shop was given authorization to do further diagnostics. The following day the shop contacted me and sent me photos of inside the engine, which the mechanic described as "pristine." The shop forwarded the quote to repair the rocker to Endurance and was told by Endurance they will send an adjuster to come inspect. After two weeks, with both the mechanic and I leaving messages daily for the past 8 days, an adjuster was finally assigned this morning. I have now been without my Jeep for 4 weeks, for what should be a 6 hour repair (including the diagnostic time), because Endurance refuses to hold their sub, SmartAuto, accountable. This is the service Endurance is providing someone that has purchased their "top of the line, Diamond level, bumper to bumper" extended warranty. I would have preferred paying for the $1200 repair myself and getting all of my money back from Endurance. Their customer service is dismal. A complete waste of my money and my time. After four weeks, I still have no estimate on when my Jeep will be repaired.

I was mislead on what policy would cover and when I went to use it for a blown engine, they would not cover. I proceeded to cancel policy since I bought a new vehicle and emailed them about getting refund and spoke with a representative who was not able to advise why I was mislead. I was told I would get an email with instructions and forms needed to request refund. Now 14 days later, I have not received any email or responses to followup emails. Not sure if I will ever get my refund.

Appears they are quick to get you sucked into their policy and take payments immediately, but fall short and fail at service when it comes to complaints and refunds.

Pissed off FORMER customer from Indiana

I trust my ex's cooking for me right now before I trust endurance. They voided my warranty claiming my tires were oversized by 4%. This did not cause my problem with the torque converter going bad on my 2016 f150. They stuck me with the diagnosis bill and repair bill that I cant afford to pay. Again this company is like cheap toilet paper... not to be trusted. Shame on endurance. They do not care about the average American trying to keep their car running so they can provide in a pandemic. Approach with serious caution or not at all. Beware of their loopholes.

I've been getting cold calls, robo calls, post cards and letters exhorting me to buy a vehicle service contract from Endurance since the warranty expired on my 2003 Nissan so i've had plenty of time to get sick of this seemingly-endless harrassment. I've even called them once and politely asked them to stop to no avail. I'm going to submit a BBB and FTC complaint and see if I can get some payback against these cretins.

08/14/20

I'm extremely livid. I contacted the number listed on the post card, asked to speak with a supervisor, was informed that I was speaking to one of their managers.
I immediately wanted to know how they obtained my address, phone number, name, and other personal information.
The manager asked me for my client ID #. I gave him my name, and again, asked my question numerous more times after I gave him the client ID #. Which, by the way, I'm highly unwilling to give this person anymore information until they were to answer my question.

This manager went on to explain that he's the "administrator" from Endurance. Which I realize is a company that issues car warranties. However, he never once answered my direct question of how his company obtained my information. I'm assuming he received it from the dealership I bought my car from, which automatically assigned a temporary warranty program with my car, covers basic things up to a certain number of miles and/or years.

This was not my question. I know what a warranty is, and I know now what Endurance is. However, he still hadn't answered my question of how this company obtained my PERSONAL information. I still want to know, and I will be contacting the dealership I bought the car from tomorrow as well.

Now the reason I was trying to find this out, I want the phone calls from companies like this as well as the post cards from this company to STOP. I don't want to be pressured in to buying some sort of warranty package that I don't need or want at this time. The wording on these post cards (and phone calls) are aggressive and very much nothing but sales tactics.

I have had my personal information stolen/used before and I do my best to keep track of WHO has it. I'm angry that the numerous times before that I've asked people such as this to stop calling me, they just don't listen. I'm complaining because I want this company to stop contacting me, and I also want to know how they obtained my personal information (who they got it from, etc). If anything changes I'll try to update this post.

May 8, 2020

I'm tired of getting the letters and phone calls from your company. Stop doing this because I have no car and when I did they were cars so old I couldn't get any warranties. So the Customer Code is: A1175434458 Name is Patricia Rumbel- 50 E. Juniper St. Apt. 401, Hazleton, Pa. [protected]. So remove my information from your mailing lists and Do not sell this either.

Patricia Rumbel

Endurance Warranty Services are not standing by their contract. My contract states: Luxury Electrical: ... electronic door lock actuators... electronic trunk release... are covered! However, their says the dealership does not understand what an actuators is! Even though professionals who work on the same cars all the time identified the part as a "back door control actuator" Endurance wont cover it costs of repairs because this can also be called module. They not is understand actuators are within doors! Their stonewalling me now. Please help.

This a third party, they really tell bunch of lies, they don't really give any type of warranty, they just steals your money, and I have been getting phone calls, letters, and postcards, they just never give up, so I have no idea how they kept up with their business, or if they ever do get arrested for money thief and frauds, but I am sure they will be getting arrested,

My son is driving one of my cars. Recently he recieved a letter in the mail from this company informing him of a price increase on their extended warranty as if he had purchased a warranty from them. It then tells him to call them.

I never purchased an extended warranty and certainly not from this company as I never heard from them.

He asked me what this was and if it was a scam and I told him it was.

Companies like this should be banned for their deceptive tactics.

My car started acting up took it to the repair shop to find out it was the computer module in the transmission. Filed a claim thinking it was covered since it has to deal with transmission. Come to find out endurance will not cover the part because it's a computer part. Most newer model vehicles operate on computer parts so why have a warranty that won't cover one of the most important components that allows the car to function?

I purchased a policy with through Endurance warranty services. I have had this policy two years. My vehicle recently started having transmission problems and they are refusing to cover my vehicle because per them I have a lyft and uber sticker in my window. I have never been told this was a problem. The recently came out and inspected my vehicle and approved a claim to fix the ac. But now they are refusing to fix my vehicle. I paid for this policy for 2 years and I need my vehicle fixed. This is not okay. They told me to deactivate both accounts and show proof which I did. They also told me to show when drove last. I am a single mother, work full time, and also run a non-profit for the community. Please help me with

Contacted by someone claiming to be the services department. They offered to set me up on a biweekly payment instead of monthly, due to financial hardship. Two days later the full amount came out causing an overdraft.
This is unacceptable, the first dealings and immediately they are doing whatever they want.
I want to be compensated as this was not the agreement. As well as an arrangement to not be taken out automatically as they are unable to follow agreements.

I paid for Endurance auto insurance to cover repairs; I tried to submit a claim today and was told that they were denying my insurance coverage because of a discrepancy in the mileage - the Customer Service agent said that it appeared that my odometer had been rolled back. I explained that I did service the vehicle in Canada as well as the USA and that the Canadian mechanic entered the odometer reading as Kilometers. YOu can clearly see from my receipts and the Carfax that the odometer reading is progressing forward slowly. ALthough the Canadian mechanic entered kilometers it is clearly miles - the miles are entered by the USA mechanic correctly and service was done in the USA regularly. Johnny M. Customer Service said that the error was in 2014 therefore they would not cover my car. I bought the policy in 2018 - if they had NO INTENTION of covering the vehicle they should not have charged me and sold me insurance in 2018. DO NOT PURCHASE FROM ENDURANCE - SCAMMERS - FRAUD . How can you sell someone insurance if you have no intention of covering them.

I have had 3 brakedowns and all were turned down for false reasons each time. The first was on 3/25/2019, replaced injectors and erg cooler. The next was on 5/20/2019, replaced diesel mfi pump. Then on 5/25/2019, replaced oil cooler. All for a total of $6187.92. I am 72 years old and on social security and do not have that kind of money. I had to sell my truck, at a lose to pay bill. I called 6 times to try and get some help with no luck. The repair shop called each time and he said they said no and hungup on him. I have all the paperwork and reciepts and letter from shop. I never thought a company would treat someone this way. I also had towing and car rental cost also. I had been paying for 18 months for nothing.

Received a letter that they had talked to me on 4-23-2019 and detailed a conversation I had with them about my car and how I told them I could not afford it. Well, they had great news for me! They said they went to bat for me and obtained a lower rate!

Isn't that wonderful?

If that ever took place it might have been but that conversation never happened.

I called their office and they had a file with information that said I did have such a conversation. It's a lie!

I demanded they send me the file so I could send it to the arizona attorney general's office for a fraud complaint. I was told only a supervisor could authorize that and they all went home...

I told them i'll call back. And I will.

Endurance warranty does not honor their warranty when it is time for a claim. I had them for over a year and my first claim they tried to put after market parts on an audi a8, but the dealer told me in time. The second claim (12/2017) endurance denied the whole claim based on my wheels (for a thermostat... Really). I have reported them to bbb.org and many other places (like this site). Please do not fall to these scammers/liers.

In fact endurance famous words are 'we got you covered' also there are many warranty companies (like auto assure) re-selling endurance warranty... Be careful
Endurance warranty is an administrator so they have the final decision as to if your claim is paid. My vehicle was in the shop for over a week before endurance warranty denied my claim.
I will be posting and telling as many people in the world as possible... Hopefully I can stop these fraudsters
Good luck