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2.5 8 Reviews

Encore Nationwide Complaints Summary

3 Resolved
5 Unresolved
Our verdict: Engaging with Encore Nationwide, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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12:37 pm EST

Encore Nationwide hoyle official card games for windows (download)

I purchased Hoyle Official Card Games for Windows (Download) from Amazon.com two days ago. Although I had no problems downloading and installing the product, I am greatly disappointed in Hoyle and Encore for the following reasons:

1. The product does not even come close to being like your past game products that I've purchased in the past. I've purchased several by the way.

2. When choosing female option for my character, the head/body features are ALL male. When choosing the other female options (eyes, lips, hair, clothing, accessories) my character looks ridiculous to say the least, since the head/body are male. Why would you do that?

3. There is no option for my character to speak, yet the other characters do. Also, the characters mouths continue to move when they're done speaking!

4. There is no option in choosing the character I want as a partner and as opponents, as that option is available in other Hoyle card games.

5. I paid MORE for the cost of this product than what I've paid for other Hoyle card games, yet this one is LESS satisfying, because it lacks a lot of what your other card games provide.

6. It's a waste of money big time!

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1:35 am EST
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Encore Nationwide worst promotional event staffing agency ever!

Larry E. Hess, the owner and CEO of Encore Nationwide, is the most abusive, unprofessional, and corrupt person I've ever encountered in the promotional industry. In August, I caught the CEO lying many times in his emails to me and I have all the evidence saved to prove it. For example, on August 17, 2017, Larry emailed me saying my jobpail profile was deactivated because of "some no shows." He completely made that up because I had emailed his staff weeks in advance to let them know I was no longer able to work the event. How could I have been a "no show if I told them upfront & not at the last minute that I wasn't going to work when they sent me the email asking me to confirm? He said I had "some no shows" as if I had gotten booked for past events with Encore. That is a complete LIE because that was the one and only time I got booked for an event with Encore.

Larry and his staff are not cut out for this industry. Moreover, they are not cut out for running a business in the 21st century because they treat workers unfairly, are extremely slow to follow up with people and provide good customer service in a timely manner, fabricate nonexistent company policies to justify not offering the same pay rate as advertised on Facebook, don't pay people on time (or at all), deactivate jobpail profiles for the wrong reasons, and the list goes on.

In fact, Encore got so many negative reviews that they recently hid/deleted every single review posted on their Facebook page. Too bad the screenshots are out there and the internet never forgets!

I am still in the process of compiling all the evidence I have into one review so you can see Larry's true character. For now, you can read other people's negative reviews from the screenshots I took, yelp, /link removed/ and complaintsboard.com. I'm currently reading another person's review about how she was removed from their system for arbitrary reasons. The reviewer used the word "abusive" in the title of her review to describe Larry Hess, so I'm not the only one who feels this way.

Another reason not to work for Encore is they lowball you on pay. There are so many other promo companies that pay more, don't abuse their workers, and follow ethical business practices. Stay far away from Encore Nationwide!

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Update by jackinabox
Nov 14, 2017 7:58 pm EST

Larry E. Hess, the owner and CEO of Encore Nationwide, is the most abusive, unprofessional, and corrupt person I've ever encountered in the promotional industry. In August, I caught the CEO lying many times in his emails to me and I have all the evidence saved to prove it. For example, on August 17, 2017, Larry emailed me saying my jobpail profile was deactivated because of "some no shows." He completely made that up because I had emailed his staff weeks in advance to let them know I was no longer able to work the event. How could I have been a "no show if I told them upfront & not at the last minute that I wasn't going to work when they sent me the email asking me to confirm? How could I have been a "no show" if I never formally confirmed/accepted the booking in response to their email? He said I had "some no shows" as if I had gotten booked for past events with Encore. That is a complete LIE because that was the one and only time I got booked for an event with Encore. Larry Hess had the audacity to claim I "bailed" on the event when that was not the case. He literally used the word "bailed" in his email in an attempt to make me look bad! As someone else who wrote a review of Encore mentioned, "It states in their policies that it is not against the rules to cancel a gig."

In one of Larry's rebuttals to a person's review on /link removed/ he wrote: "If you have an issue and you come to me or anyone of my staff privately and let us know about it, I can easily look into the situation for you and fix it or let you know how you could have done things better." Well Larry, I actually did email you when I first found out I no longer had access to my Joppail profile. You did not take the time to respond to my email even though I saw you actively responding to other people's comments about Jobpail on a Facebook post. You finally told me that the woman who deactivated my account was away on vacation. Why would you need to wait for her to get back from vacation and get her reason for deactivating my account if: 1) You are the owner of the company and have full control over Jobpail 2) I forwarded you solid proof that I was not a no show and that the person who deactivated my account lied. The story of why my Jobpail was deactivated went from me having "some no shows" to me sending them too many emails because no one from his company was responding. Wow, I didn't realize it is a crime or against your company's policy to send multiple emails.

Larry and his staff are not cut out for this industry. Moreover, they are not cut out for running a business in the 21st century because they treat workers unfairly, are extremely slow to follow up with people and provide good customer service in a timely manner, fabricate nonexistent company policies to justify not offering the same pay rate as advertised on Facebook, don't pay people on time (or at all), deactivate jobpail profiles for the wrong reasons, and the list goes on.

In fact, Encore got so many negative reviews that they recently hid/deleted every single review posted on their Facebook page. Too bad the screenshots are out there and the internet never forgets!

I am still in the process of compiling all the evidence I have into one review so you can see Larry's true character. For now, you can read other people's negative reviews from the screenshots I took, yelp, /link removed/ and complaintsboard.com. I'm currently reading another person's review about how she was removed from their system for arbitrary reasons. The reviewer used the word "abusive" in the title of her review to describe Larry Hess, so I'm not the only one who feels this way.

Another reason not to work for Encore is they lowball you on pay. There are so many other promo companies that pay more, don't abuse their workers, and follow ethical business practices. Stay far away from Encore Nationwide!

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Update by jackinabox
Nov 14, 2017 2:32 am EST

Update #2: In one of Larry's rebuttals to a person's review on [redacted], he wrote: "If you have an issue and you come to me or anyone of my staff privately and let us know about it, I can easily look into the situation for you and fix it or let you know how you could have done things better." Well Larry, I actually did email you when I first found out I no longer had access to my Joppail profile. You did not take the time to respond to my email even though I saw you actively responding to other people's comments about Jobpail on a Facebook post. You finally told me that the woman who deactivated my account was away on vacation. Why would you need to wait for her to get back from vacation and get her reason for deactivating my account if: 1) You are the owner of the company and have full control over Jobpail 2) I forwarded you solid proof that I was not a no show and that the person who deactivated my account lied. The story of why my Jobpail was deactivated went from me having "some no shows" to me sending them too many emails because no one from his company was responding. Wow, I didn't realize it is a crime or against your company's policy to send multiple emails.

Update by jackinabox
Nov 14, 2017 1:58 am EST

Updated text: How could I have been a "no show" if I never formally confirmed/accepted the booking in response to their email? He said I had "some no shows" as if I had gotten booked for past events with Encore. That is a complete LIE because that was the one and only time I got booked for an event with Encore. Larry Hess had the audacity to claim I "bailed" on the event when that was not the case. He literally used the word "bailed" in his email in an attempt to make me look bad! As someone else who wrote a review of Encore mentioned, "It states in their policies that it is not against the rules to cancel a gig."

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10:34 am EDT

Encore Nationwide abusive, corrupt, unprofessional owner and staff

Larry E. Hess, the owner of Encore, is the most rude, condescending, and unprofessional and corrupt person I've ever encountered in the promo industry. He straight up LIED to me about different things. That's right folks, I caught the CEO lying and I have proof to back it up. He and his staff are not cut out for this industry and for running a business in the 21st century because they don't treat workers fairly in terms of pay and can't follow up with emails and provide good customer service in a timely manner even though they tell people they will on Facebook. Encore got so many negative reviews that they recently hid or deleted all of their reviews off their facebook page. But guess what? The internet never forgets. WE HAVE RECEIPTS! #NeverForget

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Update by anonnn123
Nov 14, 2017 8:00 pm EST

Updated review:
Larry E. Hess, the owner and CEO of Encore Nationwide, is the most abusive, unprofessional, and corrupt person I've ever encountered in the promotional industry. In August, I caught the CEO lying many times in his emails to me and I have all the evidence saved to prove it. For example, on August 17, 2017, Larry emailed me saying my jobpail profile was deactivated because of "some no shows." He completely made that up because I had emailed his staff weeks in advance to let them know I was no longer able to work the event. How could I have been a "no show if I told them upfront & not at the last minute that I wasn't going to work when they sent me the email asking me to confirm? How could I have been a "no show" if I never formally confirmed/accepted the booking in response to their email? He said I had "some no shows" as if I had gotten booked for past events with Encore. That is a complete LIE because that was the one and only time I got booked for an event with Encore. Larry Hess had the audacity to claim I "bailed" on the event when that was not the case. He literally used the word "bailed" in his email in an attempt to make me look bad! As someone else who wrote a review of Encore mentioned, "It states in their policies that it is not against the rules to cancel a gig."

In one of Larry's rebuttals to a person's review on /link removed/ he wrote: "If you have an issue and you come to me or anyone of my staff privately and let us know about it, I can easily look into the situation for you and fix it or let you know how you could have done things better." Well Larry, I actually did email you when I first found out I no longer had access to my Joppail profile. You did not take the time to respond to my email even though I saw you actively responding to other people's comments about Jobpail on a Facebook post. You finally told me that the woman who deactivated my account was away on vacation. Why would you need to wait for her to get back from vacation and get her reason for deactivating my account if: 1) You are the owner of the company and have full control over Jobpail 2) I forwarded you solid proof that I was not a no show and that the person who deactivated my account lied. The story of why my Jobpail was deactivated went from me having "some no shows" to me sending them too many emails because no one from his company was responding. Wow, I didn't realize it is a crime or against your company's policy to send multiple emails.

Larry and his staff are not cut out for this industry. Moreover, they are not cut out for running a business in the 21st century because they treat workers unfairly, are extremely slow to follow up with people and provide good customer service in a timely manner, fabricate nonexistent company policies to justify not offering the same pay rate as advertised on Facebook, don't pay people on time (or at all), deactivate jobpail profiles for the wrong reasons, and the list goes on.

In fact, Encore got so many negative reviews that they recently hid/deleted every single review posted on their Facebook page. Too bad the screenshots are out there and the internet never forgets!

I am still in the process of compiling all the evidence I have into one review so you can see Larry's true character. For now, you can read other people's negative reviews from the screenshots I took, yelp, /link removed/ and complaintsboard.com. I'm currently reading another person's review about how she was removed from their system for arbitrary reasons. The reviewer used the word "abusive" in the title of her review to describe Larry Hess, so I'm not the only one who feels this way.

Another reason not to work for Encore is they lowball you on pay. There are so many other promo companies that pay more, don't abuse their workers, and follow ethical business practices. Stay far away from Encore Nationwide!

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Encore Nationwide
Encore Nationwide
Torrance, US
Sep 23, 2018 9:55 am EDT

This review is without merit.

To start, this person was not an employee of Encore Nationwide.

We worked with this person as an independent contractor. There were many issues working with this person.

• Canceled events without calling (no call/no show).
• Accepted an event and then demanded a higher rate. When we would not approve a higher rate, this person proceeded to email everyone in the company (multiple times) demanding a higher rate.
• Due to the overwhelming number of emails that this person sent and the no shows, we decided to deactivate this person.
• The deactivation along with our unwillingness to raise the rate, sent this person into another email harassment barrage.
• Then this person threatened mass social media negative reviews as a retaliatory attempt.

Allow me to speak my mind here a little. This is what the world has become now. Someone feels slighted (right or wrong) and they take to social media to release their frustrations. Plus, they are allowed to do this anonymously (although we know this person). Complaints board, along with many other review sites take no responsibility in verifying both the content and the person reviewing. In this case, this person felt slighted because she wanted a higher rate and when we did not approve it, they went into a rage. They sent hundreds of emails. Posted to multiple sites. All because we did not approve a higher rate for a few hours’ worth of work.

I believe reviews are vital for any company. However, the reviews should be truthful, verified and NEVER anonymous. State facts….and not subjective opinions or blatant revenge reviews.

Like I said to you many times, Lani. We receive all sorts of requests (clients, staff, vendors, etc.) all day long. While we take every staff inquiry seriously, it does in fact take us time to review all cases. In most instances, we have to check with multiple people to make sure we are seeing all the facts, so we can make a sound judgment.

As you stated above, when I did not respond fast enough that is where you lost it. You started with your rants, negative comments….all while I was trying to help you. How eager do you think anyone is going to be to help you, when you are bombarding us with emails (insulting us) and taking to social media to blast us with false and negative claims? Why would we want you to represent us or our clients? Why would any agency reading this want you to represent them (they could be next on your blast list).

Once again, I am sorry that you did not like our responses or my response time. However, that does not make us wrong or a bad agency. That is you getting upset when you do not get what you want or your way.

My advice to you is open your own agency/company. Then you can run things the way you want!

Good luck out there.

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12:50 pm EDT
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Encore Nationwide - abusive employer

Where to begin with these people? First let me say that I read multiple stories online about this company that are very similar to mine, all negative, but I took the gig anyway. Let me also say that I don't think Borghese is responsible for the extremely poor treatment by Encore of its promo models or beauty advisors. I enjoyed representing Borghese, and it...

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10:12 pm EDT
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Encore Nationwide payrol

I worked for Encore Nationwide for the first time even after a group at another event that I worked with
explained that Encore Nationwide never paid them from working in Dec.2010 for the Band Of Buds Promotion
The date this was told to me was March 23.

Like a dumby, I still signed a contract to to work for them and now very angry not only at myself but at this low end events company. If you typed in Encore Nationwide on Faceboo or Twitter, you can read all the complaints from others regarding not getting paid for 2 or 3 months ! One of the owners tried so hard to let me know that this is how they pay as well as we all signed a contract that we understood that we would not get paid for 8 weeks ... Well ... Larry ... it has been 3 months and now you decided to pay the people from Dec ... in April ? I will let everyone in the USA know how much of a cheap loser you are as well as how many months that you hold all that money in the bank so that you can collect the interest and pay the people that you have owed for over three months ... after you have made enough money from the interest so that you can go skiing and enjoy all that money you made off of us ... We are the people that make your company look good.
And we are the people that can make your company look bad after all ... Larry we do all the work !
Below is just one of the the owners ... Larry Hess hitting the slopes while all of us wait 3 months to get paid !

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Tyler4real
, US
Jan 09, 2012 3:09 am EST

Mark kwasnica is a crying, whining, thinks he is better than everybody, overaged girl who argues with girls over parking fees and other stupid stuff for no reason.. I totally agree with encore ..

Encore Nationwide
Encore Nationwide
Torrance, US
May 31, 2011 9:56 pm EDT

Here is the scan of the cashed check sent to Mr. Kwasnica.

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Encore Nationwide
Encore Nationwide
Torrance, US
May 31, 2011 9:39 pm EDT

Further details on Mark Kwasnica:

Mark worked through Encore on March 23rd. Below is a scan of his cashed check that was cut and mailed on April 22, 2011.

Sorry Mark, but your allegations are false.

Larry Hess
lhess@encorenationwide.com

Encore Nationwide
Encore Nationwide
Torrance, US
May 31, 2011 9:06 pm EDT

Hey Mark!

Great to see you are still at it! So glad you stole my picture off of Facebook. I guess you never do anything fun with your spare time? BTW, that picture is of me as a part time VOLUNTEER ski patrol, where I volunteer my time for the safety of others and to give back to the sport I love.

For everyone else that reads this, here is our official stance on Mark and his endless lies and slander.

Many of you have received or seen emails or posts from a person named Mark Kwasnica. His posts falsely state that he and various others have not been paid for work completed in Las Vegas. Encore Nationwide takes all complaints very seriously and believes it is important to provide facts responding to all negative comments made with regard to the Company.

First, it is important to note that Encore Nationwide utilizes approximately 40, 000 active independent contractors. These independent contractors each sign an independent contractor agreement which stipulates their agreement that they will wait at least six (6) to eight (8) weeks for payment. This policy is consistently implemented throughout the Company. On average, individuals are paid within three (3) weeks, but depending upon the promotional event, it may take the full eight (8) weeks as provided in the independent contractor agreement.

If independent contractors are concerned regarding the speed in which they are paid, they have multiple Coordinators employed by Encore who can assist them in understanding the independent contractor agreement, investigate their concerns, and respond in a timely and professional manner. In some cases, independent contractors do not recall the agreement that they signed and do not reach out to the Coordinators to assist them with their concerns prior to engaging in a negative campaign against Encore.

In the case of Mr. Kwasnica, a check was sent to him approximately six (6) weeks after completion of his work, and thus, two (2) weeks prior to the expectations set forth in his contract. Accordingly, his allegations that he has waited over ten (10) weeks for payment is patently false and unsupportable by Encore’s records of his work for Encore as an independent contractor.

Encore Nationwide takes pride in its support of both its Clients and the independent contractors that serve its Clients. If there are any concerns related to these false allegations, or otherwise, please contact Larry Hess at lhess@encorenationwide.com.

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Encore Nationwide not getting paid!

Hello encore employers,
I have worked from encore for a few months and never had a problem with payments. Until now. I worked an edge promo 10 weeks ago and still have not recieved payment. And that goes for two of my follow promo girls that worked the same promotion. We have called, emailed and even contacted our onsite lead and no help! We need to get paid. And as soon as possible! We have evidence (Pictures) that we worked this event and we also have our site leader who would confirm we worked those days and hours. We are owned $288 for work. Please get back to me!

Christina naegele
[protected]@yahoo.com

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homemom
, US
Oct 29, 2012 12:52 pm EDT

I've worked for several companies and Encore is my favorite. I choose promo companies for the flexibility, due to kids activities. In exchange, I understand payment for any promo company depends on the client ( and maybe their client) paying on time. Encore states 4-12 weeks, plus there is a clause in there about when the client pays.The longest I have waited was 8 weeks, which was well within the expected time frame. They pay above industry standard, one of the highest paying companies in my area. They pay for training time. They have paid me for time I spend online for them. Other companies don't do that. When they make a mistake they take care of it. I showed up for a show on the wrong day due to an Encore error and they paid me for the whole show, even though I ended up being sent home to hang out with my hubby. All promo companies have a policy about staff no-shows that is pretty clear, one late call in, one no-show, and you can be gone. Yet when I called from the ER to tell them I wouldn't make it to a show that started in just minutes, the only response I got was a call from my wonderful booker asking if my daughter was okay and telling me not to worry about the show. If you want a bi-monthly check, try a retail store. You'll only make minimum wage, but it will be in your account on time every two weeks. The stuff you complain about is standard for this type of work. The company isn't the problem. Your understanding of the contract is.

I am Woman, hear me bitch!
I am Woman, hear me bitch!
Windsor, US
Jan 28, 2012 2:05 am EST
Verified customer This comment was posted by a verified customer. Learn more

I also work for Encore and worked a holiday Fragrance event...I am owed $400 and it took me about 2-3 weeks to even get someone on the phone to speak with me and once I did, she explained that, counter to the "up to 14 days for checks to be processed" info on their website, that the specific brand I had done the promo for, took up to 8 weeks. SERIOUSLY! I cannot wait 2 months for my payment. Overall, my experience was super irritating in ever area to do with the booking/contact person for the event. Most of the time I was not even able to leave messages because her mailbox was full...Also, when I did leave messages, she would: 1) not return my calls at all, 2) Call me back MANY days later and instead of leaving a message with an answer to my question (I was at the gym and phone was turned off), she left a message saying that she was returning my call and to call her back..ahhh! then, 3) I called her back multiple times and a week or more later, she calls (I thought the world had stopped! she actually used the phone!) and she told me that I can expect to wait 2 months to receive the money. Super cool! I told her, "In the future you should tell employees if the payment policy is different than it is stated on the web site and also, I cannot even accept job offers that are being sent to me from Encore b/c I am broke and waiting for my check, to the point that I cannot afford gas!
Super frustrating in the payment and contact with the booking agent but otherwise, I did enjoy myself lol and the in-field contact was EXCEPTIONAL. If I ever receive my $400, I will definitely work for them again b/c it's good pay (if you actually receive it) and a fun job.

Encore Nationwide
Encore Nationwide
Torrance, US
May 22, 2011 10:08 pm EDT

Hello!

According to our IC agreement that everyone signs, payment can take up to 8 weeks.

You have two options when calling about payment.

Call the person who booked you for the job. Or email talenthelp@encorenationwide.com

If that doesn't work, send me an email with all the details of the event you worked. I will need full name, dates, promotion names and locations.

Larry Hess
CEO/Owner
lhess@encorenationwide.com

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actor4reel
Houston, US
May 05, 2011 7:57 pm EDT

I have not recieved payment yet either. I worked the final four at&t event in Houston 4/1-4/3. I have called and emailed them and a guy got back to me saying his accountant was behind working on Marches invoices. He said he would get back to me when he found something out and he has not gotten back with me and that was at least over a week ago.

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Encore Nationwide payment

I have worked a couple of times for encore & the first time that I worked for them they paid me immediately afterwards. However, this time I have been waiting for over two months now for a paycheck & everytime I e-mail/call I get the run-around or an automated response... I have talked to several people about it & they just keep paning me off to somebody else who says that they're not the ones who deal with payment. The last live person I talked to I asked if there were some type of 'direct deposit' that I could fill out, as to alleviate payment issues, however there is not!? I never did any research on this company as I just assumed that since they had me fill out w-4 paperwork & such that it was a legit business, however after several experiences I am not convinced!

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Encore Nationwide
Encore Nationwide
Torrance, US
May 22, 2011 10:11 pm EDT

Hello!

We are not going bankrupt. Not even close.

Payment can take up to 8 weeks. Everyone agrees to those terms when they sign up to work through Encore. It is in the IC agreement.

You have two options for tracking down your check, if you do not receive it within 8 weeks.

Contact the person who booked you for the job. Or send an email to talenthelp@encorenationwide.com.

If that fails email me.

Larry Hess
CEO/Owner Encore Nationwide
lhess@encorenationwide.com

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Confidant
Montebello, US
Apr 26, 2011 7:05 pm EDT

They also owe me for over 3 months. I'm all for taking legal action at this point. If they're not bankrupt they will be when we are done with them. I'm sure we can't be the only 3 people that haven't been paid and this is ridiculous. I love that they keep sending me offers and someone even called me about working an event. My thoghts not in this lifetime and stay far far far away from them. I work with 3 other event companies and they have all paid within the standard 1 month.

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ConcernedContractor2010
New York, US
Nov 27, 2010 5:12 am EST

I agree! They've been a nightmare lately. I'm no longer accepting work with them for all the same reasons mentioned by previous posters. One of the payments I'm waiting on is past the three month mark. I'm starting to think that I might never get paid for that job. If you do promotional modeling for a living, I would avoid this company at the moment. There are plenty of other companies out there who I know will pay me when they say they will. I do not need to play Russian Roulette with my finances by working with Encore.

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concernedEncoreNationwidecontractor
, US
Nov 04, 2010 2:24 pm EDT

Yes, I think they must be going bankrupt. DO NOT ACCEPT WORK WITH ENCORE NATIONWIDE RIGHT NOW! They will not give me a straight answer regarding work performed over eight weeks ago. I received an automated email suggesting I'd agreed to be paid in 8+ weeks, really? (The owner of the company himself says 6-8 weeks in one of his many responses to on-line complaints). They used to pay slow, but they paid. Now, I'm not sure.

They also mentioned, in the same automated email, that they were running slow with some payrolls right now (7-8 weeks or so). This email blames pending payments from clients.

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Encore Nationwide - retaliation

I initially made an inquiry with an Encore booking agent regarding a payment error. One question led to a very hostile interaction with the agent which led me to take my matter up with the CEO, Lawrence E. Hess. A few back-and-forth with Mr. Hess highlighted why the agents' attitude is the way it is...let's just say customer service (or the lack thereof...

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