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Emirates Group / Emirates.com / emirates airline

Losing my luggage and total disregard of customers property and rude emails from staff at customer service I traveled with emirates on the 13february 2019 with my triplets and sister from accra to dubai arrived only to realize one of our bags containing all my babies clothing and sneakers and mine is missing we filed a complaint and where issued with a pir number assuring us we will receive our luggage at our hotel by 24 hours I spent 6 days in dubai constantly calling emirates only to be told I will receive my luggage at my home address which I provided after 22 days I received a bullying email claiming I don't deserve a compensation indirectly implying I didn't lose any luggage what kind of disrespect is that am very disappointed with emirates i've been traveling with emirates for 9 years without ever complaining about my luggage and now that they have lost it they don't want to accept responsibility

Emirates Group / Emirates.com

Ma
Mar 10, 2019

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