The complaint has been investigated and
resolved to the customer's satisfaction
EMI Encore MarketingFraud- Unauthorized Charge

Proflowers is connected to a company called that offers you free shipping on your purchase when you sign up to their program that costs $14.95 a month. I'm told by entering your email and zip code you are agreeing to the terms and conditions. This is complete fraud and illegal. The charge comes through as Easy Saver or EMI Encore Marketing. Call [protected] to have the charges removed. I have reported the company to VISA and the Better Business Bureau. As reported by the customer below me, I'm interested in being part of a class action lawsuit if one is created.


  • Da
    Darkside13 May 17, 2013

    My wife had purchased something from and filled out information for a $15.00 off next order offer, I didn't see the offer, but it probably had the usual blah, blah about terms and conditions. Somewhere in there was probably the information about us signing up for this program by becoming part of the Blair rewards program. I'll make a somewhat educated guess that less than one percent of customers will read through all the terms and conditions. Unless you actually read through every single word of every single possible document associated with whatever website you got hooked up to this trial with, you really have no foot to stand on. And even if you did, you can only complain if there is absolutely nothing mentioning them in there, this is exactly what they count on, you're not going to read through all the terms and conditions and associated documentation, just like almost no one ever actually reads the full EULA for software. That being said, it could be made clearer especially since there is a $15.00 monthly fee associated with it. However, in this day and age, every single person should know well enough that you need to check your bank account at least once every few days, preferably every day for transactions that may be fraudulent. With online access, telephone access, e-mail access, personal access, it's not like they make it impossible to check your account daily.
    EMI Encore Marketing did not make it hard for me to cancel the account, a phonecall, verification of information, and all was done. The person I spoke with explained the whole spiel to me, where my wife had apparently agreed to sign up to this trial. Anyways, I told him I didn't want to sign up to their program and he said he would cancel the account and reverse any charges (none so far, so that was easy to do), he even gave me a code to use to still receive the $15.00 discount. I'll be back here with a different reaction once we use that discount and let everyone know how that turned out, since he said that using that code would not restart our sign-up to their program.

    0 Votes
  • Fi
    Finny Samuel Sep 23, 2011

    Thank you all for your help. I saw the same pending charge for $1 and when I Googled Encore Marketing, this was the first site I came across. I called the number provided at the top [protected]) and told them I didn't willing sign up for anything & I was told my acccount would be credited for the $1.95 and the $1 authorization would "drop off" but $15 off will not work. I said I do not was the "Off" since this was a cheating... The site I got into this 'so called' "offer" was when they offered $15 off next purchase. My Bad. I should have read the fine print (if there was any)

    0 Votes
  • Di
    Disappointed consumer 2011 Jul 14, 2011

    This company Charges your credit card 14.95 each month as says your authorised it by buying something from Red Envelope. This is a complete scam. I recommend getting in writing the agreement to refund you the money and cancel the account. They have said that to me numerous times and then it never happens. The only thing that seems to work is threating to twitter and write on forums. Sad to think companies cant just treat customers correctly in the first place.

    0 Votes
  • Jh
    JHardman Feb 12, 2011

    These illegal charges to my credit card were from Haband Perks for $1.95 and then $14.95. My wife had ordered boots from Haband. Only recently did I find out they are part of a scam run by EMI Encore Marketing International. A complaint to the BBB of Maryland had no effect. They said "what did I want them to do?" I called the number listed on my credit card charges to Haband Perks and they said they'd give me credit for the charges which they did not do. My credit card company gave me the credit for the charges and I cancelled the card so there would be no more charges. They continue to operate.

    0 Votes
  • Pa
    Patty J C Sep 01, 2010
    This comment was posted by
    a verified customer
    Verified customer

    I just received a charge on my checking acct from Encore Mktg United Kingdom (8/25/10) with some weird # behind it (not a regular phone #). I did call the 800 number listed above, but they said they are not connected with this company. Now what?

    0 Votes
  • Ro
    robbou Aug 16, 2010
    This comment was posted by
    a verified customer
    Verified customer

    They've been charging me since April, I only just caught it, and American Express is handling it for me. I'll never use Snapfish again that's for sure

    0 Votes
  • As
    AshMia May 07, 2010

    They charged me twice $14.95 for unauthorized charges!!! I disputed this w/ Amex and also called EMI and asked for a refund. Let's see what's going to happen!

    0 Votes
  • De
    deer12 Apr 26, 2010
    This comment was posted by
    a verified customer
    Verified customer

    I received an unauthorized charge on my bank card from this company that I have never heard of and I do not know what it is supposed to be for even. When I searched the company online I was able to find other complaints against this company on various websites. I called the phone number I had found in my search and had to leave a message.

    0 Votes
  • An
    AnnetteW31 Feb 26, 2010

    The same thing happened to me! I saw a 1.00 charge pending with the name EMI Encore Marketing. I contacted the company and they said when I ordered pictures through I had agreed(which I did not!) to enroll in their program. I called the number provided above and they said they would credit my account for the full amount charged to my account. I asked how the company got my checking account information because when I ordered pictures from snapfish I never used a credit card, I chose to pick them up at my nearest Walgreens store. The lady at EMI said it was charged to whatever account that was on file when I originally opened my snapfish account.
    It is because of people like this that I am leiry of even having a checking account!!

    0 Votes
  • Rr
    R. Rivera Feb 14, 2010

    Like many other customers I feel victimized by the actions of EMI Encore Marketing who also happens to be the proponents for EasySaver. According to the represntative, Proflowers is not in partnership with EMI. EMI is apparently lashing on to proflower's web page and illegally soliciting business (information pending confirmation).

    If you fall prey to the unscrupulous acts of vendors seeking monetary gain at the expense of innocent consumers take immediate action: 1) call your credit card company and have charges removed, 2) notify the violator and have them delete your customer information from their database, 3) contact primary vendor (in this case and file a complaint with customer service, and 3) report the violation to Better Business Bureau.

    Fight back! "Our lives begin and end the day we keep silent about the things that matter." Martin Luther King Jr.

    0 Votes
  • Tc
    tcoost Jan 29, 2010

    Thank you for giving the phone number. I did not sign up for anything online neither my husband and I just found $ 1.00 pending in my account. How do they get they information. I can't believe this... going to call them tomorrow morning when they open.

    0 Votes
  • Ro
    rogermcgranahan Jan 13, 2010

    I looked on my transaction history on my credit card and discovered that there had been money taken out of my account that I did not authorize and know nothing about EMI and certainly did not purchase anything from therefore I need my money back.

    0 Votes
  • Ep
    eporter81 Jan 05, 2010

    I had the same problem at above poster and called number. They took care of it fast adn with on problems. Thats for posting this!!

    0 Votes
  • Ni
    nicholedh Dec 18, 2009

    Thank you all for your help. I saw the same pending charge for $1 and when I Googled Encore Marketing, this is the first site I came across. I didn't realize that I was enrolling in any sort of program. I called the number provided at the top [protected]) told them I didn't willing sign up for anything & they immediately cancelled my account w/o any further questions.

    0 Votes
  • Be
    becky1 Dec 07, 2009

    I noticed my account was "pending" a $1 charge from "EML Encore Marketing" I called to inquire about this charge and was told it was from when I "signed up" for a $15 off my next purchase for Redenvelope. This company actually charges u monthly to utilize their services. I was also told the $1 authorization I saw deducted from my bank account was just an authorization "to make sure my account was valid" and it "would drop off." I was also told that $1.95 would be charged to star the account then monthly deductions would follow. I cancelled my account and was told my acccount would be credited for the $1.95 and the $1 authorization would "drop off." Crazy this is not told to you when you're offered the "free shipping" or "discount on next purchase." I Guess these days you really have to watch for scams and read fine print(although i dont recall seeing fine print!)

    0 Votes
  • Ja
    JaJa78 Nov 10, 2009

    when I took a 30 free trial from Hydroxatone face cream, they must have submitted my name and credit card to this EMI Encore Marketing. I am so angry, what a big scam!

    0 Votes
  • De
    desertdave45 Nov 04, 2009

    Why is it in this country so many business entities, health insurance companies, big pharma, culture on wallstreet is all about doing anything and everything to ( _uck you) over to maximize their own selffish greed?

    I lived abroad for 12 years in 7 different coountries and I know this is not the business culture in any of the places I lived around Asia & Europe. The ethical undercurrent outside the US is much higher, there exists a much higher standard of genuine honesty outside the America way of screwing you over for a dime.

    Ironically, we live in a nation that "claims" to be a christian nation, nothing could be further from from the truth. These same CEO's, CFO's and corporate executives are the same people in the church pew beside, in front or in back of you on Sunday. It's all window dressing, fake, shallow and reflective of many christians in America today, that is, false christians.

    Many barometers exist to accurately measure this as the truth, take the election of Obama, how many Southern Baptists showed their true colors over prejudice and racism? Millions.

    If we want to be true to ourselves in America, don't call yourselves Christians, be more accurate and call yourselves "hypocritical, non believing, racist, shallow bigots centered only on self interests and your own wallets."

    0 Votes
  • In
    injunhe Aug 05, 2009

    Had an unauthorized charge on my debit card. I have no idea what EMI provides and would never have purchased anything online from a company that doesn't have a regular catalogue to select from.

    0 Votes
  • Sc
    SCOTT May 09, 2009

    I also just finished getting off the phone with my bank, and also with pro flowers. I am having PRO FLOWERS corporate call me to see what action they are willing to take. I am also in the military so i will be speaking with my lawyers sometime this week, i will try and keep you all updated on what PRO FLOWERS has to say.

    0 Votes
  • Kk
    kklem01 May 08, 2009

    I also had this happen to me but thank you for this e-mail your post was extremely helpful. I was starting to freak out when i saw that it was doing that right from my account but calling that number after only 2 days made it much easier on me.

    THANK YOU!!!

    0 Votes
  • Ma
    Marleen Mar 26, 2009

    I was on that website, and they did ask for my email address. Yesterday i checked my accounts and i did not know that my checking account was going to be charged because i never pressed a submit button. I just called the 800 number, they are going to put my funds back in my account. EMI Encore Marketing and Easy Saver was charged twice to my account.

    0 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions


    Unhappy consumers gather online at and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.