Emax / Max Electronics
reviews and complaints

Date of the incident - 22nd NOV 2020 SUN
Client Number - Not Available
Full description of the incident ;
On 09th OCT 2020, I made a payment of 4899/- aed towards the subjected laptop which I collected from Mall of the Emirates branch because Deira City Centre branch doesn't have the product. Mr Sanu Magar was very helpful from start to end with the purchase. I hardly used the laptop because since the day I purchased it was working at all. Initially it used to stuck while using, secondly the same happens but with huge noise and finally it was not able to turn on at all. I left uae and went to calicut, India. When I contacted DELL customer care, they informed they will not assist even though i had international warranty on the laptop ie BQW8HX2. I had to fly back to Dubai, UAE in order to have the issue resolved by bearing flight ticket and visa expenses. On 13th NOV 2020 I returned the laptop to Mr Omar at Deira City Centre EMAX. He told will get back to me, which didn't happen. On 18th NOV 2020 I visited the same place and met Mr Sanu who assured me will draft a detailed mail to the concerned department and help me to get a credit note because the laptop is dead on arrival (DOA). He also promised to call or have the IT team call on the same day before 1300 PM which did not happen. On 19th NOV 2020 Omar called and informed they are working on it and will get back to me on Sunday ie today which didn't happen. I called him at 1518PM and he assured that will call back before 1800PM which also didn't happen. I sent him an sms requesting the status and he called back at 2133PM. He informed me the technicians from DELL confirmed that there is an issue with the HDD which they will replace and get to me within two working days. I told him clearly stating 4899/- aed is a huge amount for me. I had to work really hard, earn, save then purchase this laptop. At no cost I am willing to get a repaired or refurbished laptop. As promised by Mr Sanu I need a credit note or a brand-new DELL LAPTOP - 7590-VOS-E1393-GRY with a new unique serial number. Mr Omar said will WhatsApp me an email address to register a complaint which he did not do as of now ie 2326PM even though I sent him a reminder sms to do so.

Desirable resolution of my complaint - I need a credit note for the same amount that I paid or a brand-new DELL LAPTOP - 7590-VOS-E1393-GRY with a new unique serial number

Today(19/11/2020) I purchase one huwaei phone from barka branch it was offer item there is complimentary gifts . Cashier is not ready to give that gifts then I ask many time he told me only one item it was two items in mentioned catalog .after that I ask to sales man and he give to me . Another thinks why he not add my ahukran he not ahukran card must should be bring mobile number not work

Hii i called on oman customer service number twice for a copy of lost bill twice they take my mail id but didn't share . I called twice really its a worst service by emax.

I bought New Asus laptop And it's having issues I talk to manager within 14 day's explain to him not working properly I want to replace he said can't replace because you open the box already I except he said need to send to Muscat I receive it back after 2week again same problem WiFi not working file's can't open again explain to Sagar name person he said this is the cheapest laptop can't do anything I really feel Very bad I want to shoruot my problem

After providing essad card through Essad application my discount was declined.
Manager didn't take any responsibility to resolve the issue. She was just standing and repeating to provide the card physically.
The seller lied about the factory warranty to sell the additional warranty package.
21.09.20
Alfiya
Overall, very pushy and unprofessional attitude of the staff.

Had a terrible experience with the store.

Samsung a70 purchased an year back was having multiple issues, was purchased on 31aug19, sumitted for rectifiation on 21 aug with detail information on my issues written down on paper.

Issues are still as it is, as per Emax new battery was done here comes the worst part, my matt finish done on phone is tampered and when I asked the Emax store manager his reply was how can we change the batter without removing Matt cover.

My point of argument why was I not told this earlier, his response its not emax's concern.

Very very unfortunately I took another apple phone same time and for the 2nd time I was pitched
Sir, if you phone gets damaged and you dont wish to repair u can get 70-80 % of phone value.

Surprise came when I asked the store manager about the insurance while collecting Samsung phone.

His advise we dont do any insurance claims unless the phone was not repairable I get this point but why ripping customers with fake promises during purchase.

I asked the manager to call me and give a solution about the damage of Matt finish I paid for, he never called till date such a disaster to deal.

Samsung calls to ask if issue is resolved, I said no next answer is please bring it back again.

I mean why do u leave the product without testing, and why cant someone collect from us.

Strongly highly recommend not to visit deira city centre Emax store or rather any after this experience as got a rude and unhelpful experience.

did a mistake wont do again to recommend or buy even a phone cover from Emax

From: Surti, Bakul
Sent: Wednesday, September 2, 2020 8:42 AM
To: 'Service Support' ; 'Mohammed.[protected]@jumbo.ae' ; 'emax.[protected]@landmarkgroup.com' ; 'CS EMAX'
Cc: '[protected]@hotmail.com' ; 'Niraj Surati'
Subject: Jumbo Electronics CASE ID: [protected] - Sony SoundBar HTX 9000F - Faulty SoundBar
Importance: High

Dear Sir,

EMAX Invoice number: CCINV [protected] dated 25 July 2020, Al Wahda, Sharjah
MODEL: Sony SoundBar HTX-9000F
Serial Number: 3504167

Sorry to say, repaired unit is not working through HDMI which was problem from the day one.

In your report only mentioned, unit has no problem. They have not done anything. After 2nd time got repaired from your professional technician, result is same (not working)

I have given my TV model also in last service report. (Samsung - UA55RU7100K) we have ARC HDMI PORT too and I have connected as given your manual.

What is next step? Please advice and solve the problem. It has since I purchased.

@EMAX Team,

Please try to help the me. It's your responsibility to make happy to customer because I have purchased from EMAX. Send one expert technician to solve the problem. This is under warranty.

Attached invoice and service reports.

Regards,

Bakul SURATI
+[protected] (m)

Dear Sir,

Its been around a month ago I purchased a laptop and no doubt it was working well I only operate for 10 to 15 minutes as for the report generation process but there was a problem for drainage for battery so I took and hand over to your customers service staff so the process went for around 10 days and got the laptop back on Sunday afternoon but there was again some hardware issue so immediately I took the laptop again and gave her but today when the service manager came from asus he told its net ips problem so he corrected and gave me but after some minutes blue screen appeared and it was not working so now the laptop is in emax (Oasis mall Alkhuwair) and I want to return and the manager is also telling me ok we will do grv but the customer service staff is not willing to return and making excuses its worth of a penny so im exchanging but the service staff is not friendly and telling we will give it to service team so now I want a refund back and no return so please kindly do the needful.

Regards,
Rajat
[protected] oman

Dear Sir,

After getting repaired from your center Still it's not working with HDMI cable.

This product is not suitable for the Samsung.

I will write on website about this product.

I know very well, I am not get any support from your side / EMax.

This is very bad attitude of your's side.

Regards,
Bakul SURATI
+[protected] (m)
________________________________________
From: Joey Manalo
Sent: Wednesday, July 29, 2020 3:14 PM
To: Surti, Bakul
Cc: '[protected]@hotmail.com'; Niraj Surati; CS EMAX
Subject: RE: sound bar of Sony - HTX-9000F - Not Working / CCINV-[protected]

Dear Bakul Surati,

Thank you for contacting Emax & we are sorry to hear about the said issue.

In reference to your concern, request you to contact the Sony service center at [protected] to check if relevant connections & settings are chosen. If Sony confirms there is probably an issue with the product, please do return your whole purchase to Emax Al Wahda Sharjah with your bill so we can claim the warranty from Sony for you. Request you to return the product on or before August 31, 2020 so we can request a replacement if it is found faulty by the Sony service center. Past 7 days until the end of the 1 year warranty, resolution will only be repairs.

We do apologize for any inconvenience & we appreciate your understanding.

Thanks and regards,

Joey Manalo
Emax Email Support Team

From: Surti, Bakul
Sent: Monday, July 27, 2020 7:48 AM
To: Emax Info
Cc: '[protected]@hotmail.com' ; Niraj Surati
Subject: sound bar of Sony - HTX-9000F - Not Working
Importance: High

Dear Sir,

I have purchased sound bar of Sony - HTX-9000F on 25 July 2020 from your Al Wahda store, Sharjah. It's not working. I have gone through all the instruction given in the manual and explain by your salesman, but still it's not working.

Kindly assist for the same. Or send your technician for the rectification Or take it back.

Attached Invoice copy.

Waiting for your quick action soon.

My home address:
Bakul SURATI
1201, Dar Al Khan Building,
Jamal Abdul Naseer Street,
Near Al Khan Bridge
Sharjah.

Mobile number: +[protected]

Regards,

Bakul SURATI

I purchase mobile and they mentioned they will provide freely airbuds but they had out of stock. 31/7/2020 on I purchased huawie nova 7 5g from al wahda e-max showroom and they mentioned free huawie foc freebuds lite in invoice. But still I did not received freebuds. From the showroom they told me to come after 2 days, I visited after 2 days, but still they dont have. Again they told me to come after days and again the same. Many times I visited e-max showroom but no proper response.

Dear Emax,

I bought a laptop on April 1, 2020 and picked up the item the next day from one of your stores. I checked the laptop when I came home because the agent didn't even check it. There's a strange noise whenever you move the laptop. I realized it was a small screw inside the laptop or whatever it is that keeps moving. I didn't turn on the laptop and didn't even charge it. I went to the store early in the morning and they heard it as well. I was told that since I purchased it online, the SALES goes to online. It made me wonder why can't they replace the laptop, where in fact, it's already part of their inventory. Now, I have to wait for 10-14 days for the service report. I just hope it will come on time before I go back to work in school. Most of all, I hope it's not a REFURBISHED one. I was supposed to buy a gaming laptop but I've changed my mind. Lesson learned.

Sincerely,

Grace

I bought the boss sports free headphone on 05/06/2020 .Due to the audio sound delay, I have claimed the warranty and handed over my headphone on 22/07/20 at the Emax Sahara Center. But there is no answer yet.

Almost 15 days are over.

Item Invoice no:ccinv-2060264741

I have purchased lenova thinpad, on april 2020, laptop was working fine, but taking too much time, to start, when I have submitted to emax sharjah, then i came to know, there was diffective SSD was there in laptop, they have given bad products to me, now i have to wait, 14 day more to have my laptop. I have taken laptop for my child school, 14 school

We are buying our all household electronic from emax only but i am very disappointed with the extanded warranty team of Emax.
I filed a complaint that my tv is not working and then the long journe starts.

Today i come to know emax is the vendor then jumbo electronic is the service provider and 3rd step is AIG insurances department.

Now after so many follow ups and call i reached AIG agent and she told still they are waiting for the quotation from jumbo.In such situations where the kida cant go out, tv was a source of entertainment for them, but your pathetic service had made us suffer toomuch, at the time of selling things we were never told that it will take a long process, your tv is defaulty, it has happened the second time, ok the same problem, u guys ahould own up your responsibility and sort it asap rather than giving excuses, I will go to the consumer court i have all the details of the last purchase, u guys should relpace the faulty tv asap. You are just looting the customers. I will never recommend your service to anyone.I have understood for sure that you guys never value your customers.
Claim id-UAE718015

I made a purchase of pre order Huawei Matebook D laptop from MCCon 18-03-2020, but till now I didn't received my laptop. When I call to customer and visit MCC they are saying we cannot guarantee you the availability time if you want you can wait or you can apply for refund. I didn't pre order to refund my money after around 50 days. If you really want to refund me then give me all the freebies which you have promised me at free of cost and return my entire amount by cash. If you fail to do I will give a complaint to consumer court

I have placed an online order to buy MacBook Pro on 01-April 2020. Receive the product with 2017 model manufacturer.

This information was not visible at the time of placing the order and now Emax Customer team is not acknowledging the issue and reluctant to take any action.

Have contacted Customer service many times for resolving the issue but really disappointed with the way they are dealing with the customer issue.

We have booked the Sony TV at emax, Hamdaan branch in Abu Dhabi, UAE.

It has been almost 4 days now from the date of booking and still awaiting the delivery.

Can anyone look into this seriously?

My mobile no. [protected].

I request Emax can deliver this product on the same day delivery as the posted an ad on their shop front door.

But they are not meeting their promise.