Emax / Max Electronics
reviews and complaints

Dear sir,

I m a costumer who is having trust on Emax product since long ago. I had brought Samsung washing machine on 19th June 2021 and within few months I am having issue with it. I understood that the its electronic item and problem happen anytime but I am totally disappointed with service of Emax team . Kindly note that Machine got switched off while working condition and my clothes are in wet condition since 3days and it may get damage.

In this condition there should be a solution to open the door of washing machine so I can remove my clothes from it .

Same thing I have informed to Samsung customer service team but they simply said it will take time to get the parts of machine and they don't know when it will be ready. We request you to do the needful and arrange the repair work asap.

if not, The machine has to be replaced with new as We re in trust with Emax and we hope our trust will be never failed.

Thank you.

Maulik (+971 [protected])

I had purchased(pre-order)iPhone 13 Promax online from the Emax website on 22/09/21, and the same day I have received an email that mentioned-
"Your iPhone can be picked up from the Emax Store at Alwahda Sharjah. The device will be available from September 24th onwards."

Since I buy this for my wife as an Anniversary gift. As a middle-class family, small things make difference to us. Following the emails, we went to pick up iPhone 13 Promax from the mentioned store but the store supervisor told us they don't have the stock.
We waste our time, taxi fares, and especially the excitement and happiness that we had about the new phone. It spoiled our day, made us upset.

So my humble request to the whole team of Emax, We as a customer we just don't buy a product, we buy an experience and happiness too with the product. If a product can be valued by its amount then its experience and happiness are valued by the services. We paid for services too.
Please before you send a confirmation email to the customer, communicate within the team, and then only tell your customer to go and pick it up from the respective store.
No family, couple, or any customer should not feel the way we felt. This might be the last shopping for us with Emax. Thank you.

I ordered an Samsung mobile from Emax in Dubai on 12september 2021 but today is 20 September and still didn't get my product even Emax didn't give any updates regarding my online product delivery
I called so many time to emax customers care but they also didn't help and I am still waiting for my product updates.
I attached invoice which I got by Emax through email.
Thank you

I would like explain about an incident regarding my panasonic juicer problem. I am regular customer of Emax for long time that you can confirm if you check with my mobile no. I am not a high salaried person to bear this kind of incident. I bought a panasonic juicer on 22.08.20 and started giving niose while using big jar. We thought it is normal and later on increased, so we given to midiff showroom on March and returned on April with a report as no defects. But when we use the same problem found. Again we gave to mirdiff showroom Dubai on May 2020. They returned after service as earlier. Unfortunately my wifes father sick and died on May and family went to india and came back on august 2020 due to flight issue. Now on took this again to mirdiff centre showroom service office on 16.09.2021 and spoke with Manager on duty and they said as the warranty expired cannot accept it and now they say accessories will not cover. I nvee told them to replace it just to repair. I would like to bring this matter to you because I never expected such a behaviour from such reputed show room. The sales guy told me to put some oil and try it but this is not the right way to deal with customers because this issue started in the beginning and solved. We comes to your showroom as we have trust with you.
I hope you will do needful in this matter
Earliest reply is highly appreciated.
Thank you
Mohmed Rafique
[protected]
[protected]@hotmail.com

I have got from Emax Yas mall a dryer machine brand wirhpol next day I have called to complain about this dryer requesting for an exchange for a better one, they did not accept it since the dryer doesn't have manufacturing damage however client is very unhappy this is not the first time last time one year back I have got a Samsung fridge which from day one is making so many rare noises the feedback from emax was the same conclusion emax has lost a customer!

With all respect, please consider below request.
Purchased Sony TV KD55X80J 55 inches from Emax Mirdif on 14th Aug and requested for a delivery on 17th Aug. But they didn't keep their word and without any update delivered on 18th Aug evening. Hardly it worked for 1 hour and then no visual only sound comes. Next day called Emax customer care at as they only work BTW 10 to 7 and raised my concern/complaint. Person over the phone promise to send technician immediately as its new TV, which made us feel good for the kind of service. But being money spend on TV we decided to go to Emax store and discuss and to our surprise they clearly ignored to take responsibility and said TV is delivered by Jumbo and they are dealer we cannot do anything follow up with them. (Did I pay to Jumbo or emax to get this kind of service)
Jumbo came on Saturday and said I will get replacement in 2 working days which is by now over and we are on the 3rd day. Till date, I didn't receive any call from emax or jumbo side giving me an update. Every time we have to follow up and why not it's our money spend what's their lose. So if you want, I have to follow. This morning again I called and they (Emax) said we don't have any update but surly in 2 hours I will get back to you, till now no update nor they called us. Great service. I called Jumbo and they said we need 2 more working days. Nice to hear because after 2 days it will Friday and Saturday where I will inform that, we don't work on these days so we will try and deliver on Sunday.
So I purchased on 14th Aug and it's been 11 days as of today that we are without so called Sony TV. If they deliver on 25th Aug then 13 days and if not god knows how many days.
Is it our mistake to choose a world famous brand and then such a reputed dealer to buy TV where in they are not even dealer (as per service staff).
What should we do. As a customer, what is our fault. Whom we should trust.
My mobile number : [protected]
Invoice # CCINV - [protected]
Jumbo Service request # [protected]

Regards,
Nishant

good evening i got a gaming chair today by wining the scratch and win card but the chair they gave me has a lot of missing parts i received the chair from Dubai at mirdif city centre i really hope they replace the chair or give me the price of it at least because that is unacceptable and thank you for understanding .

Abdullaziz Alhmoudi
+[protected]

We got our Chairman's club membership which has the same day delivery option. But they says its holiday the next day, so we are being considerable. But the 3rd day the delivery guy says he can come in the morning time, so we waited till night, just to found out that he is not coming. It will be for the next day delivery, but next day came, I called the guy he says he is not going to install, there is another guy. I request for 3pm because of my work timing. The delivery guy called 1245pm and says I need to be at home in 40mins or he will come at 8pm. And 8pm came till 10:10pm no one came. I called the guy he says he's not coming, call call center. +[protected] this is his number, he's arrogant too. I need explanation for this painful experience, after all our excitement of waiting for 3-4days. Thanks
1 Samsung refrigerator, 1 58" smart tv and LG 65" 8k nano cell, registered number is [protected]- Michael Garcia

Hi i have purchased Vivo v21 mobile on 12th Auguest 2021 at emax show room alghurair mall Dubai.
when i was purchasing the store sales person said the bill will sent to your email id, i accepted and given my email id to them. But i did not received the invoice till now. next day i visited the store to ask, the billing person searching the bill and she can't find, finally she told me to wait one more day it will be sent to your mail. but still now i didnot receive my invoice bill, so kindly help me.

Dears
I would like to share with you an unexpected treatment from Emax.
Product purchased 2 Samsung split Acs
Location : Muscat city center - seeb
Invoice No: 1 - SDDINV - [protected] Invoic No: 2 SDDINV - [protected]
Date of purchase: 30 July 2021.
Items delivered and installed on 1st August 2021,
Unfortunately both Acs failed to function properly.
Reported to Emax installation contractor came next day (reported manufacture default)
next day I had to go Emax personally to complain.
2 days later Samsung technician teem came, stating wrong wiring by emax contractor installation, I had to work hard to get both emax team and Samsung teem
Final decision from both teems we can't do more its manufacturing fault.
Calling and calling Emax No response, I had to go personally to Emax waited for 40 minutes waiting for the manger MR. Rashed, I went mad and I had to search for him, replied Samsung manger had to visit again, I replied why already conformed and reported its manufacture defaults please take your AC and give me my money or replace the ACs, I suffered a lot.
Conclusion:
5 nights without Acs
Emax manager below job title (not available not series to resolve)
Thanks to the sales person MR. Mohmood (doing his best to help)
For 3 days my house became Acs workshop
My misery continues.
Sunday to report to Oman customer protection Authorities'.
Emax never again.
Regards
Hilal Alkindi, muscat, Oman Emax VIP No: [protected], GSM: 00968 [protected]
email: [protected]@gmail.com

Hi Dear team
Today I have been to emax al hamra mall Rak store, I would like to buy platinum soundbar the price 350 Dhs, it's not in the demo, in demo other model, sales team not able to demonstrate which I like to buy. How can buy soundbar without demonstration? They are loosing business.
Thanks & Regards
Afshid Ck
afshidkooveri @gmail.com

I had bought a LG refrigerator couple of years back I want the handle replaced I walked into the the customer service division of the E Max Store in Mirdif city centre they were not helpful at all and just passed on a phone number to me saying please call this number when I came home and call the number they say that they are not the agents for LG it seems the number was just passed on to me to get rid of the customer is this is the highly anticipated customer service in Max is talking about?

I visited ur showroom in fujairah city centre,
And I was planing to buy playstion 5,
But when I asked ur staff there in the shop,
Said not available and ll be available in 3 weeks, then asked him how much said 3600
I said is more expensive here than somewhere else maybe theres sale on it soon,
Said u buy from outside in other shop dont buy from here in bad way, then I told him im regular customer buying most of my electronic from here, then his attitude was bad really start to tell me buy online from noon and really made me absent and then I asked for his manger, said we dont have manager here after when I start asking for complain for the attitude the incharge came and also didnt solve the problem and told me to complain here
Staff name : Azar alden
Incharge name : mahjob
Assistant name : mohammed taha

Kindly replay asap
Thanks

65 "tv nano only 25 work now not working. 2. Time completed 1time no chaking.

I ordered samsung TV online on Saturday i.e. 10-07-2021. Yesterday I received a call by saying that the product will be delivered tomorrow i.e. 13-07-2021. Then I schedule all my plans accordingly. Today I did not receive any call or SMS from delivery team about delivery of my product. Then I called on customer care and now they are saying that they will deliver it tomorrow. I need the delivery today because I cannot change my Schedule for tomorrow. It will be very appreciate if the delivery will be done by today.

Thanks
Jaspreet Singh
Cell- [protected]

Our fridge just got delivered today, all is working well its cooling n freezing however the noise coming out if the fridge is pretty annoying! Our old fridge never made a noise. This new model is making a continuous humming sound plus the side walls of of fridge are also hot... what should be done now? Please help

Good evening.
I'm varonica voon would like to complain regarding the issues of my new purchase RENO 4 OPPO from EMAX BATUTA, my mobile was purchased on June but unfortunately this issue happen to my mobile that the battery phone was not last longer so I sent to emax batuta for fixing and it takes more than 4 days I don't received any call, so next day I went in the shop and the staff was so rude and ans me (madam your mobile are just keeping here for 4 days only), I was really dissatisfied and disappointed on what I purchase and the customers service that how the staff treating to me, and second issue come after the second day I collected my mobile and Everytime the setting it's asking for updates and can't use the mobile smoothly, then again I sent back to emax and I went to meet the supervisor in emax for a better solution but seems like the same point . lastly, I hope your side can provide me a better solution either change me a new mobile or I'm asking for refund my money that's it, just to make it easy.THANK YOU

Hallo dear,

Please support to me on this matter . I bought Acer laptop on 29th January 2021 from Emax shop in Oman, in April the screen was black and not working after they checked they said they will either to return back my money or to replace with another laptop i had to wait 40 days to get confirmation after that they said they will repair the screen only. So they repair it and i collected the laptop in 23-May-2021, after that i found out the microphone is not working i took it back to emax service canter again on 7-June-2021 and till now no feedback on it every day they say next week.

I need your support to let them retun back my money, I stayed 6 months without and can't wait any further, i need laptop for college studies and final year project what they did is too much to me

Regards
Munir
Mobile: [protected]

This is to inform you that on 14 Dec afternoon around 12.30 I visited EMAX shop at Al Ghurair near to union metro station, Dubai. On that visit, I was not assisted by any of the team member for helping me to assist me to get the prdt smartwatch, myself I asked one guy name Mahfoz to assist me and then he told all r good with one word n left since then I was standing at the same place then again he came and told me that I will b there after 5 mins but he did not then one good gentleman a Filipino guy assisted me and he helped me to sort out and choose what I required. Upon checking to the payment counter I asked the guy name Mahfoz whether we can return as this I have bought as a gift, and he said yes then one gentleman arrived and asked me he needs to check whether it is working or now and because of which he opened and checked and I left from there. On the very next day I went in the morning to change the same item with mobile. But the guy name Mahfoz told me that they cannot as seal was opened but I was not the one who opened the seal. They were the one who opened as they wanted to check whether all is working good or no and then he did not even assisted and told us that they will deduct 145 DHS from the purchase which we will make it and we agreed as we did not have any other choice. We purchased items worth DHS, what was above what we paid.
To conclude I would tell u that first no one assisted was the issue, then return was the issue with deduction. Please check the camera... U will find that we're not lying, u...
Overall experience was very bad. Please do take an action and find out the reason as why they're charging u 145 for return
Thanking you
Waiting for your reply
Please reply to [protected]@yahoo.com

I have purchased sony ear phone on 20th may. The product was showing some connectivity issue from the first day of purchase. It was taking too long for connecting to the device but even after connecting it got continuously unpaired from the device. I came back to the store the next day to express my concern but the after sale supporters said that the product is under hyginic catogery and due to covid protocol it is not allowed to refund or exchange the product. I completely understand that and since Iam a medical professional I really appreciate that.
However I kept the product with me and when I tried to connect the device again it completely deny pairing with my phone despite my phone was not showing any connectivity issue with any of my other devices including mi or samsung level U.
I visited the store again and ask for any possible return since the device is not at all pairing with my huawai phone and also some other huawai device in your store. However the thing that made me really upset is the interaction with unit in charge Mr Arnold. He really insulted me by asking " if you didn't get a positive response on the second day how can you expect it on the 15 the day of purchase".
The response of a team captian who should be the role model to the rest of his team really shocked me! He also added "IT IS NOT HIS CONCERN" as the product is connecting with some other devices and it means the issue belongs to my phone not with the ear phone.
I sincerely request you to give Mr Arnold proper training for customer interaction and especially to improve his temperament. He was literally treating me like a begger!
I believe the best opportunity for any business entity is with a concerned customer because all they need is a little compassion patience and a simple solution to their concern. But you gave me a nasty blow of insult.
However I found a staff there Mr Rashid he really understood my concern and assisted me really well. I express my gratitude to Mr Rashid from the bottom of my heart.
Looking forward to hear from you.
Nazeer