eMartCentral — Fraud
I placed an order on May 11, 2009 for a Smart Battery Charger for CRV3 for $13.95 and two Kodak CRV3 Rechargeable Batteries at $8.49 each. I live in PA. I received my three items on May 18, 2009. That same day I put the first CRV3 battery in the Smart Charger to charge. The light on the charger starts out red and turns green when the battery is charged. Light turned green, battery charged, put the battery in my device and device indicated 'low battery' and shut itself off. Put the same CRV3 battery back in the Smart Charger, light remained green (already charged), but I left it in the charger overnight to be certain. 15 hours later the battery was still not charged.
I put the second CRV3 battery in the Smart Charger to charge. No charge. Device would not work. 'Low battery' was indicated yet again. No problem, I thought.
I emailed eMartCentral (because no one ever answers the phone, just an answering machine) on May 19th and eventually received a response that I need to "Please slightly and gently adjust the prongs / connectors on the charger using a pencil so they will be in firm touch with the battery(ies) charging plates and re-charge the battery(ies). " The prongs were fine to begin with. I did as they said, but neither battery would charge.
Every time I emailed them and said I would be returning my three items, they emailed back and inferred 'yes, send them back so we can fix them and send you back the repaired items.' I politely and clearly worded my email to indicate I was not interested in any repairs, simply my refund.
Their response was:
"Please return the item(s) along with a copy of this email in a proper mailer to the address below for tests / repair / exchange:
Maple Group / eMartCentral.com
P.O. Box 1564
Andover, MA [protected]
Their website indicates: "You need to email us at the email address below and obtain a return authorization when returning merchandise for refund, exchange, repair, etc." The word REFUND is there. "Refund will be issued only within 30 days from the original transaction date."
I did the above RMA# from them and mailed the items back on May 22, 2009. I did not hear from them so I emailed on June 7th to ensure they received them. They emailed back 'what does your package look like?' I emailed them that I sent in the same manila envelope they sent it to me in with all the proper paperwork they wanted.
Nothing yet. I just emailed to find out where my refund is as it has been over 30 days. I did use PayPal so my next complaint will be to them if I do not hear from today.