The complaint has been investigated and
resolved to the customer's satisfactionResolved EMAIL DISCOUNTS, LLC — charges on AT&T bill
resolved to the customer's satisfaction
On my July 09 phone bill I noticed a charge from "EMail Discounts, LLC" for a total of $16.30. The top of the page indicated another entity called "Enhanced Services Billing, Inc." I called the number and was told it was a some sort of discount service - I said I did not order it and to cancel it. I was then told that Bruce Lemm had ordered it. Bruce was my husband who passed away 13 years ago. I requested that they cancel it immediately and I then contacted AT&T and advised them that I cancelled the "service". I just received my bill dated August 7th. It shows a $16.30 credit, but this company then charged me $16.30 again. I immediately called and cancelled the service AGAIN. I was told again that Bruce Lemm had ordered it, and I asked when. They told me 6/15/09. I said he passed away in 1996 so somebody is lying. I do not want to be charged for this service again. I then contacted AT&T and spoke to a young man named "Jok". We had a discussion how although this company is not part of AT&T, if I deduct it from what is owing on the bill, AT&T can charge me a late fee. This is BS and it needs to be stopped.