The complaint has been investigated and
resolved to the customer's satisfactionResolved Elvis Limousine & Charter — BEWARE - No Show for wedding
resolved to the customer's satisfaction
Our wedding was October 10th, 2009 and the bitter taste is still in our mouths even after having just returned from a spectacular honeymoon in Cabo San Lucas.
The beginning of our nightmare was that our limo was a "no-show" on the most important day of our lives to this point. The pending nightmare is that I have had to become a dentist and pull teeth to get my refund from them. I have received not one apology from any of the people I have spoken with. I did not receive one phone call the day of my wedding notifying me of any delays or breakdowns. That said, when I checked my email the day after my wedding I had an email from Elvis stating the driver had tried calling me several times (not one call, missed call or voice mail) and was going to be very late. We had to call several people back from the reception to come pick us up while some people had to pay out of pocket to catch a cab. Needless to say my bridal party was all over the place and I was not able to take pictures with my groomsmen before the sun went down. Every time I look at pictures from this day forward I will be reminded of this nightmare because of the fact I have no pictures with my groomsmen.
I even tried calling my drive who proceeded to be rude and tell me he had been pulled from my route at the last minute and it wasn't his problem. He then turned his phone off after hanging up on me. Why was my driver pulled of our route? Why was I not notified of the change?
My wife and I had met with the owner, Tommy a year ago when we were deciding which limo company to go with and at that time Tommy had ranted and raved how his company was superior to the rest. How they were second to none. Well, they provided us with no service, their customer service is rude unsympathetic, unapologetic, irresponsible and unresponsive. Now that I have gone through this entire debacle, I am now entrenched in a battle to get the hard earned money I used to procure a service that was never provided.
Tommy could have called me to apologize or at least returned my several phone calls.
In my humble opinion, if a bride and groom are searching for a limo company and see 1 negative review out of 100 they will steer clear of this company. If they decide to go with this company then they're taking a gamble on a day when risks need to be hedged at all costs. Please do not take the risk and end up having your wedding day screwed up.
They do not deserve to be in business.