The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Eltima SoftwaresFraudulent Products

This company cheats people out of their money. Not only do they false advertise, they make up excuses as to why they false advertise.

My friend had ordered a converter toolbox from their site for me. I needed the converter for a presentation the very same day. I, personally didnt know what it was or how it worked, but they told him this is what he needed. He ordered the toolbox and my card was charged. The compnay never sent me the software codes. It took them 3 days to respond to me.

My event came and went, and Eltima never came through. 2 days later i recieve the codes. Naturally, not having need of the product I ask for a refund. Eltima's answer was "go look at our return policy" (they have great customer service: I'm being sarcastic!)

This company will take your money and lie to you. I would hope you never do business with them, for your own sake. It's not so much the money, but just being taken advantage of.

Responses

  • Co
    coolia Mar 23, 2009

    I own several products by Eltima and consider them to be very reliable company actually. As I know registration info is sent to the customer automatically right after his or her payment was processed and if you don't set your email service appropriately that is your problem and not the software publisher! You have purchased the product electronically, so do your best not to miss it, why the developer company should be responsible for your negligence?

    0 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.