Elizabeth City, North Carolinareturning a home goods purchase to tjmaxx

R Aug 18, 2018

On 08/17/18, I tried to return a Home goods mirror, I had previously purchased from Home goods Greenbrier Va. I live in NC, therefore tried to return mirror purchase to TJMaxx in Eliz City.NC. I had my current receipt and mirror in original packing. However the two sale associates and manager refused to accept mirror stating, they do not accept any return purchases from any Home Goods stores. I have stated that I've done it before, and TjMaxx states you can return to any (TJMaxx) store as long as you had your receipt.
This was a huge inconvenience since I had to haul a heavy mirror from my car and parking lot, to only be refused! I am very disappointed, I was not accommodated. I've been shopping in TJ Maxx for over 30 years, and never had any issues. I am very unhappy TJMaxx shopper. I hope this matter can be resolved, so no other patron has to haul a return, and wait on the line(which was backed up) to be refused. I appreciate your thoughts on this matter.
Thank You,
Rosanne Burling

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