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1.3 126 Reviews

EliteSingles Complaints Summary

3 Resolved
100 Unresolved
Our verdict: If considering services from EliteSingles with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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EliteSingles reviews & complaints 126

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Newest EliteSingles reviews & complaints

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T
5:45 am EDT

EliteSingles Site accessibility from abroad

I have experienced, the site is unavailable from abroad.

This information was not presented at the time of payment for premium subscription.

Furthermore, I demanded a refund for october 2021, cas I was unable to use the site. One support worker asked me to provide payment details, letting me think, my request would be fulfilled.
The other support worker rejected my request.

https://support-fr.elitedating.be/hc/requests/73341370

Therefore, I want to cancel my subscription and get full refund.

Desired outcome: Full refund

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3:33 am EDT

EliteSingles Wanting to report a date scammer but no contact form available

There are dating scammers on the dating site, I wish to report them but even though this site claims you can use their contact form...IT DOES NOT EXIST
nor is there any e-mail address to use.
They only supply a actual address but being in Germany who is to say that is the place of business?

The only time you can report anybody is if they send you an inappropriate message, but the SCAM starts when you give your whatsapp number and ask them for a voice note or their profile pic changes - thats when they become dodgy.

I would like to protect others from these scammers.

All other sites including Linkedin etc. have a clear path to reporting scammers. There are 3 dots next to every job posting that allows you to immediately report a scammer.

Desired outcome: All other sites including Linkedin etc. have a clear path to reporting scammers. There are 3 dots next to every job posting that allows you to immediately report a scammer.

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9:10 pm EDT

EliteSingles Refund denied after 24hrs

Everywhere you search on web, you read you have right to get a refund after 3 days of paying(no fine print)..simply if not satisfied reach out to cancel I did that after 24hours! Poor quality "elites" as advertised, poor matches and many technical issues..when I emailed to refund my 129$, they refused because apparently I sent a message to one of members that they suggested was a match?! What? They said it was void after that. I likely didnt even mean to press send because the texh glitches !regardless, how is that standing by their commitment they have advertised. If I followed link to free trail why would I be able to send a message anyway? That is just scamming people.I am a single mom and not being ripped off 129$ for browsing to see if a product is right for me. You cant even contact by phone and only wait till they email you back. This is so wrong and I want my refund immediately!

Desired outcome: Refund

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6:04 am EDT

EliteSingles Unable to cancel subscription

Unable to cancel subscription from the app.

Finally found the page when I logged in online to my account (it's page after page) and it summarises the renewal as monthly but they charged me 6months worth.
I was too late cancelling, it had to be >24 hours before but I only got notification payment was going out 3hours before.

There is no in app notifications and no way to easily do this from the app.
This is a terrible app and it designed to catch people out without providing much of a service or a decently written app.
(Multiple glitches)

Desired outcome: Warn others and refund for subscription not wanted

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carol alexandervitch
, US
Oct 13, 2022 12:15 pm EDT

They took money out a month early which meant I could not cancel because I had exceeded the time from payment to cancellation!

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M
11:34 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

EliteSingles Elite Singles Dating

I cancelled my Auto Renewal via Paypal last year (coz I knew this would happen) just after I sent my first 6 month trial membership payment. Haven't used the site for over a month. Now they have sent a threatening debt collecting email for me pay pay them £144 for renewal. I explained that I have removed my profile and don't require the service anymore and they are saying I didn't give them 7 days notice! I explained that I only signed up for 6mths and cancelled the auto renewal months ago and they say I am still liable for the money! So much for love, this is a con! Here's their email:

Thank you for getting in contact with us.

As there was no cancellation request made at least 7 days before the renewal of your Premium membership, your subscription automatically renewed for a further term on 28.02.2021.

Unfortunately, we were unable to debit the subscription renewal fee. When a second debit attempt failed, an email reminder was automatically sent to your registered email address on 28.02.2021.

We inform our members of the automatic renewal on the payment page when the subscription is initially purchased and in the payment confirmation email that is sent to you shortly thereafter. It is also stated clearly in our Terms and Conditions.

While the deletion of your profile does not exempt you from your obligation to settle the outstanding payment, we will be happy to transfer the remainder of your subscription to a new account once the outstanding payment has been settled.

We kindly invite you to settle the outstanding amount via bank transfer as soon as possible. Please use the following details:

Account Name: Spark Networks Services GmbH
Bank: Deutsche Bank
Account Number: [protected] (GBP)
Sort code: 23-10-48
IBAN: GB70DEUT40508126636800
SWIFT: DEUTGB2L
Payment Reason: 6992678 (your Secure Code)
We thank you for your understanding. Please let us know if you have any further questions,

Have a great day!

Best wishes,

Lola Kutty
Customer Care EliteSingles

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Resolved

Elite Singles waived the charges

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7:31 pm EST

EliteSingles Dating site

They said there were plenty of eligible in my area and there aren't. They are all in a different age bracket and not well matched. This is not acceptable as they hook you in and then there's no way to speak to anyone. The options in the website are not broad enough to raises a complaint and they advise you to write to an address abroad by letter!

Desired outcome: Refund

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12:27 am EST

EliteSingles Unauthorised credot

3 months ago, I paid a fee for 3 months membership. Yesterday I received an email saying I have extended for another 3 months which is untrue. They have illegally taken money off my credit card. I emailed a few times yesterday requesting my money back and close my account, but all the emails seem to have fallen into black hole. This is fraud, please return my money!

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3:32 pm EST
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EliteSingles complaint

7 days ago, I paid a large sum of money to join a 3 month subscription to their services. For 5 hours, I could access all features of their website. It then suddenly stopped working, acting as if I had not paid the fee to use all their services. I emailed explaining my situation and they accused me of having never paid the fee. I then sent a screenshot from my bank statement showing I HAD paid. I was then told ‘the account name of ours that you paid on the website had a typo' with no apology. Since then, I have received unhelpful emails asking ‘can we use a different email address to change your profile?' which doesn't even make sense. I keep asking them to fix the problem since I paid for a service, and all I get is the above response about my email address. I'm starting to get the feeling that it a scam website where they convince customers to pay a fee for a service that is invalid. Highly disappointed at their response.

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10:17 pm EST

EliteSingles refund

Hi,
I have cancelled my one year account once I bought the account in elitsingles. Based on the rules in this website, payment will be refunded if you ask for refund within 3 days of registering. I have emailed the costumer service and asked for the refund. They told it will be refunded within one week. However, it is more than a month they didn't pay my money back and even they don't answer my email anymore.
Regards,
Terry

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friends or dating
, US
Sep 08, 2020 4:29 pm EDT

Relationships are always confusing especially when it comes to finding the right partner. Often we are confused between friend zone or dating zone . And that's how the term friendzoned originated. But what if I tell you that there is a website which allows you to both make friends or to find a date.
Yes, Friends or Dating is the right place to meet new people. Not only this you also get rewards with their weekly contest.

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10:40 am EST
Verified customer This complaint was posted by a verified customer. Learn more

EliteSingles unauthorised subscription renewal

I cancelled my account well before my three month subscription ended (in July this year). Now I'm told that even though my account was deleted I didn't cancel my automatic renewal.

Now I'm being chased for a debt I supposedly owe for a service I couldn't use as my account was closed. There is no logic in this. How can you charge customers in good faith when they can't use the service you are charging them for? Additionally there was no warning when I cancelled the account to cancel your automatic subscription. When you search ‘how to cancel your account' there is no mention of automatic subscriptions. I find this intentionally misleading and ridiculous.

I would have considered resigning up my account in the future - but if this is the way you are treated I definitely won't be.

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1:55 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

EliteSingles unauthorized credit card charge

I had a membership with EliteSingles, and I cancelled my membership last year. The membership ended in September. Now EliteSingles has taken a $167 out of my bank account for a premium membership, when the membership was cancelled.They refused to give me my money back. I emailed them, and told them that my membership was cancelled, and they responded with, because the automatic renewal was not cancelled at least 24 hours before the end of your subscription term, we regret this was unexpected, but the automatic renewal was not switched off. Please email me back at [protected]@yahoo.com

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11:34 pm EDT

EliteSingles unauthorised billing

I cancelled subscription because I am pregnant only to be shocked by a further 200 dollars, being charged twice for a service that I didn't want and was not receiving. I have not had premium membership for months now as the photos and messages were inactivated. I want a refund of my money as these payments were unauthorised your company is unethical. I will be telling everyone to not use your service as much as I can as you seem to be a bunch of scammers.

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10:44 am EDT

EliteSingles unauthorized credit card charges

I want to know why i was charged £131.70 on 27th August when i cancelled my subscription within a few days well before the allocated 14 days to change your mind ?
I cannot remember the exact date i subscribed but i am sure your records will reflect this.
I misunderstood the subscription charges and was not prepared to pay that much each month, also one of the first people i spoke to was very rude to me and it put me off the site.
I would be very gratefull if you promptly give me a refund.

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4:03 pm EDT

EliteSingles 6 month subscription

Tried to stop my next payment going out for a renewal of my 6 month subscription two days before it ended. Only to be informed that I needed to do this 7 days before. This was not made clear when I signed up. There was no communication stating that I needed to cancel imminently. This has resulted in £120 being put on my credit card. To say I'm annoyed is an understatement, I want to cancel my subscription and ensure the money is not taken. Can you help?

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9:42 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

EliteSingles harassment

Please see attachment from a guy that just contacted me with a message through the EliteSingles site. I have never received such a brutal message from anyone and he must be removed from your site ASAP. He has threatened me in the message saying how sexy I look in my pics but if I "F" with him or his kids he would kick the living [censored] outta me! I am appalled at this type of behavior and that someone who is supposed to be a professional using this language and threatening me to find a soulmate! Absolutely disgusting! I would appreciate that you one contact this person and delete his account so he doesn't harass another woman as he has done with me. I did not nor will I respond to this person.

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Update by CAD68
Jul 24, 2019 9:44 pm EDT

Please see attachment

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MilLa RoDall
, US
Mar 07, 2022 8:54 am EST

Such a sheet site..., even more terrible than "DatetimeAge" ...?!?

People, what are you doing for your customers...?!?

SHAME on YOU...!

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L
8:36 am EDT

EliteSingles racist commercial

Look at your commercial it's racist. There is only white people in it and I guess to you they are the only ones "highly educated" so black people not " highly educated". Your racist and your company is racist so if you don't remove it from television in the US, I will go to every local news media and have them make an example out of you. Take it off the air

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10:46 pm EDT

EliteSingles everything

First when making my payment I was asked if it was fraud (should have said yes it was but I thought it was a mistake). Second it took 24 hours to upload pictures and third when they uploaded they only posted head shots! Other people had full body shots and all (probably fake profiles) but mine only head shots which made them blurry and seem fake. I'm contacting my payment provider to decline sending payment to them and I already contacted them saying I wanted a return ASAP. Do not fall for this site.

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10:49 am EDT

EliteSingles unauthorised money taken from account

They took a full years subscription and advertise it as one month trial only. There is no way to make contact to avail of your 14 day refund. This a fraudulent site stealing money for a fake profiles. The ombudsmen need to step in at this point and protect consumers from being exploited. When subscription terminated they continue to take funds without consent.

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10:30 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

EliteSingles unauthorised money taken from my account.

Joined Elite Singles - 09/03/2019

Todays date - 11/03/2019

I only joined this site on Saturday. I was told it would be a monthly instalment of £13.95, which was incorrect as I have been debited £87.30 from my account!

I want this refund issued IMMEDIATELY. I have attempted contact several time via email and I have received nothing back.

I will be contacting my local police if I do not have my money refunded back to me. i have also already contacted my bank - they are aware of this matter and have informed me that if you do not respond - they will assist me in taking this matter further.

This is theft, and I am furious at the appalling lack of service I have received.

Regards,

Jade Kelsall

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christine1954
sydney, AU
May 14, 2023 4:52 am EDT

what was their email adress I cannot find it on website

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M
7:16 am EST

EliteSingles their dating service full of scam artists

Please do not use this dating website.

Every person that has contacted me has been a scam artist.

this website does not do any due dilligence on checking people who sign up and post profiles.
Many of the scammers change city they are from and contact you multiple times.

Luckily I am not a fool, never give out phone numbers or info, but many women have.

Avoid this website.

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EliteSingles Customer Reviews Overview

EliteSingles is a popular online dating platform that caters to educated and successful singles looking for a serious relationship. The website has received numerous positive reviews from users who have found love and companionship through the platform.

One of the most significant advantages of EliteSingles is its extensive personality test, which helps to match users with compatible partners based on their values, interests, and lifestyle. The website also boasts a high success rate, with many users reporting finding long-term relationships and even marriage through the platform.

Another positive aspect of EliteSingles is its user-friendly interface and easy-to-use features. The website is designed to be intuitive and straightforward, making it easy for users to navigate and find potential matches.

Users also appreciate the high level of security and privacy offered by EliteSingles. The website uses advanced encryption technology to protect user data and ensures that all profiles are verified to prevent fake accounts and scams.

Overall, EliteSingles is a highly recommended online dating platform for singles looking for a serious relationship. With its extensive personality test, user-friendly interface, and high success rate, it is no surprise that the website has received so many positive reviews from satisfied users.

EliteSingles In-depth Review

Membership Options:

EliteSingles offers a range of membership plans to suit different needs and budgets. They have three tiers of membership: Basic, Premium, and Premium Plus. The pricing varies depending on the length of the subscription, with options for monthly, quarterly, and yearly plans. Each membership tier comes with its own set of features, with Premium and Premium Plus offering additional benefits such as unlimited messaging and advanced search options. The flexibility of subscription options allows users to choose the plan that best fits their preferences and commitment level.

User Interface and Navigation:

The website design and layout of EliteSingles are sleek and modern, making it visually appealing and user-friendly. The navigation is intuitive, making it easy for users to find the desired features and sections of the site. Whether you're searching for matches, updating your profile, or accessing communication tools, everything is conveniently organized and accessible. EliteSingles also offers a mobile app for both iOS and Android devices, ensuring that users can stay connected and engaged on the go.

Matching Algorithm and Compatibility:

EliteSingles utilizes a sophisticated matching algorithm to connect users with compatible matches. The algorithm takes into account various factors, including personality traits, interests, and relationship preferences, to provide highly accurate and effective matches. Users also have the ability to customize their search criteria and preferences, allowing them to narrow down their matches based on specific criteria such as age, location, and education level. This level of customization ensures that users can find matches that align with their unique preferences.

User Profile Quality:

During profile creation, EliteSingles requires users to provide detailed information about themselves, including their education, occupation, and relationship goals. This ensures that user profiles are comprehensive and informative, giving other members a clear understanding of who they are and what they're looking for. EliteSingles also has a verification process in place to ensure the authenticity of user profiles, adding an extra layer of trust and credibility. Overall, the quality and completeness of user profiles on EliteSingles are impressive.

Communication Tools:

EliteSingles offers a variety of communication tools to facilitate connections between members. Users can communicate through messaging, chat, and even send smiles to express interest. Initiating and maintaining conversations is easy and straightforward, with a user-friendly interface that allows for seamless communication. Privacy and security measures are also prioritized, ensuring that user interactions are protected and confidential.

Success Stories and Testimonials:

EliteSingles proudly showcases numerous success stories and testimonials from couples who have found love and long-term relationships through the platform. These success stories serve as a testament to the effectiveness of EliteSingles' matching algorithm and the quality of their user base. Users can also find testimonials and feedback from other members, providing insights into their experience with EliteSingles. Additionally, EliteSingles provides statistics on their success rate, giving users confidence in the platform's ability to deliver results.

Customer Support:

EliteSingles offers reliable customer support channels to assist users with any inquiries or issues they may encounter. Their customer support team is available and responsive, ensuring that users receive timely assistance. Whether it's technical issues, account management, or billing inquiries, EliteSingles strives to provide comprehensive support. User satisfaction with the level of support received is consistently high, further enhancing the overall user experience.

Privacy and Security:

EliteSingles takes user privacy and security seriously. They have implemented robust measures to protect user data and ensure confidentiality. Data encryption and secure storage practices are in place to safeguard sensitive information. EliteSingles is transparent about their data sharing practices with third parties, providing users with peace of mind and control over their personal data.

Additional Features and Services:

In addition to their matching algorithm and communication tools, EliteSingles offers various special features and services. They provide personality tests that help users gain insights into their own personality traits and compatibility with potential matches. Premium members also enjoy value-added benefits such as profile verification and access to exclusive coaching services. EliteSingles integrates with other platforms and social media networks, allowing users to connect and share their experiences seamlessly.

Overall User Experience:

Users of EliteSingles generally report high levels of satisfaction with the platform. The combination of a user-friendly interface, accurate matching algorithm, and quality user profiles contributes to a positive overall experience. In comparison to other similar platforms, EliteSingles stands out for its commitment to providing a premium dating experience for professionals and individuals seeking long-term relationships. It is particularly recommended for those who prioritize compatibility and are looking for a serious commitment.

How to file a complaint about EliteSingles?

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1. Log in or Create an Account:
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2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue you have with EliteSingles in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with EliteSingles. Mention key areas such as transactions, nature of the issue, steps taken to resolve it, personal impact, and the company's response.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint or review. Avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses incurred and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
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8. Submission Process:
- Click the 'Submit' button to submit your complaint or review about EliteSingles on ComplaintsBoard.com.

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- Regularly check for responses or updates related to your complaint or review on ComplaintsBoard.com.

Follow these steps to effectively file a complaint or review about EliteSingles on ComplaintsBoard.com.

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