Menu
EliteSingles Customer Service Phone, Email, Contacts

EliteSingles
reviews & complaints

www.elitesingles.com
www.elitesingles.com

Learn how the rating is calculated

1.1 126 Reviews

EliteSingles Complaints Summary

3 Resolved
100 Unresolved
Our verdict: If considering services from EliteSingles with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for EliteSingles has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of EliteSingles. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

EliteSingles reviews & complaints 126

Filter reviews by rating
5
5 reviews
4
3 reviews
3
0 review
2
6 reviews
1
9 reviews
Sort by:

Newest EliteSingles reviews & complaints

ComplaintsBoard
S
4:08 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

EliteSingles being charged for 6 month subscription.

Hi my name is Simon Martin, I live at 308 Ellerslie-Panmure Highway, Mt Wellington, Auckland 1060. My problem is I joined Elite Singles NZ on Thur 3 May 2018 around 10am and cancelled and took my profile off 2-3 hours later, and have now been charged $209.70 for a full 6 month subscription. It said it would be $35 a month so thought it would charge per month. My email address for my profile is- simon.[protected]@mail.com, I cant remember my ID number. My credit card was charged on 8 May 2018 at $209.70. My credit card number is- [protected]. Name on card- S A Martin. I would like to get a full refund please. Hope to hear from you. Thank you from Simon martin.

Read full review of EliteSingles
Hide full review
ComplaintsBoard
L
4:48 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

EliteSingles dating website

Dear Sir/ Madam,

I wish to make a complaint about Elite Singles. Last month, March 2018 Elite Singles withdrew a membership fee from my account. They did this without my consent even though I had discontinued my membership.
I haven't used this so site and as I haven't received any emails from them I assumed that they got the message

I haven't used this site in ages and I now request a full reimbursement immediately.

Kind regards,

Linda Cassidy.

Read full review of EliteSingles
Hide full review
ComplaintsBoard
P
9:57 am EDT

EliteSingles unauthorised payment from my account

As other people have experienced, Elite Singles have, without any warning, taken over £200 from my account to renew my membership for a further 6 months. This is not something I wanted to do as money is extremely tight at the moment and I am ill. They do not make it clear at all in their Terms and Conditions and I feel they are cynically exploiting often vulnerable people at difficult times in their lives. I would please urge other people not to go near this company. I only wish I had kept away from them as my anxiety levels are now through the roof and all I was looking for was a pleasant person to start enjoying life with again.

Read full review of EliteSingles
Hide full review
ComplaintsBoard
W
6:31 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

EliteSingles membership

This has misleading product information about profiles. They are not the elite intellectuals they suggest. They con you to buy membership then what I viewed was nothing I expected. If I was going to get lower end profiles I would have gone for the free websites.
They scam you for membership then when I cancelled before three days they made excuses that I viewed profiles. Without membership you could not view photos or make conversation.

It is a scam and trick you into thinking you are getting better higher class profiles

Read full review of EliteSingles
Hide full review
ComplaintsBoard
K
8:23 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

EliteSingles charges for account not used and cancelled

I have been charged for subscription that was cancelled on same day as sign up and emailed to cancellation email. I never received a refund, even though I cancelled and never used the service. Then I received another email that I wascharged again. What is going on? this is fraudulent as far as I am concerned'-i would like to get a call about this. Sarah [protected]

Read full review of EliteSingles
Hide full review
ComplaintsBoard
M
5:16 am EST
Verified customer This complaint was posted by a verified customer. Learn more

EliteSingles access to my subscription

I've signed up for 3 months and 3 days after my subscription is absolutely frozen there's no active whatsoever! I can't access to all or any of my settings as they are not working, (it says error all the time!) And I have no access to see visitors or anything else! I have paid almost £55'00 for a three months subscription and cannt access to basically anything! If you can do anything to my subscription run as the others please do,. if not I'm expecting to have my money back! Thank you.

Read full review of EliteSingles
Hide full review
ComplaintsBoard
P
3:01 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

EliteSingles threatening letter to renew

After paying for a year, I logged on and cancelled the subscription so that auto renewal would not happen, and then also cancelled it with Paypal. I was supposed to get a confirmation email that "conveniently" never arrived: at the time I didn't look out for it assuming it was job done.
Now a month after the renewal date I have received a threatening letter demanding 232 EUR (a years subscription Plus additional charges and interest). ... if I pay through Paypal they want 277 EUR (handling fee)
Unlike some I haven't paid it yet, but not sure what to do now other than contact the police and a solicitor.
Steph commented similar in August ... not sure of outcome?
All I would say is don't sign up with this company as this is how they treat paying customers, nothing more than extortion.
If I end up having to pay, I am hoping they lose many customers from this sort of behavior. Pass on the details of this case

Read full review of EliteSingles
Hide full review
ComplaintsBoard
D
10:07 am EDT

EliteSingles automatic renewal without notification - do not join!!!

The first I knew my renewal was up was when I received an email form elitesingles thanking me for my renewal and they had already taken the £149.50 out of my bank account.

At no point did they email me to warn me that the renewal was coming up and to go online to cancel if I wished to within a certain time period.

According to the unhelpful response from their customer care department, I agreed to automatic renewal when I took up the subscription and I should have noted when it was due for renewal in order to cancel.

Their terms and conditions pages are thick and almost incomprehensible and do not state that there would be no notification of renewal in order to cancel. I asked to speak to someone or get contact details for someone in senior management to take my compliant further but they refused.

Read full review of EliteSingles
Hide full review
ComplaintsBoard
S
3:34 am EDT

EliteSingles money taken from my bank account without my authorisation

On the 16th. September a payment of £104.85 was taken from my bank account without my authorisation..
I did subscribe for one month many months ago.. but have not been an active member for several months..
Can you please refund the £104.85 back into my bank account A. S. A. P. Please.
Thank you..
Miss Stephanie Graham
Email address: [protected]@hotmail.co. uk

Read full review of EliteSingles
Hide full review
ComplaintsBoard
H
11:54 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

EliteSingles complaint about payment but no premium program

On 6/24/17 I paid for the premium service ($107.70). Unfortunately, I was charged twice for this to my PayPal account. PayPal recovered one of the charges, but left one charge of $107.70 as charged. However, the system is not recognizing the remaining payment and has locked me out of my premium service. Please look into this and respond quickly. My Name is Robert Lewis, 1300 Castlebrook Pl., SC, US 29414. My e-mail address is [protected]@hotmail.com.

Thank you In Advance

Read full review of EliteSingles
Update by honda95
Jul 13, 2017 11:57 am EDT

Just posted complaint. Too soon to post follow up comment

Hide full review
ComplaintsBoard
E
7:46 am EDT

EliteSingles most expensive, matching system does not work

This site is far away from " Elite" as you can get.
I have joined EliteSingles in May 2017, have paid £149.70 for a 6 months premium membership (Unlimited communication & Intelligent matchmaking- as for matches you get what their computer system thinks is suitable. You are not able to search for any matches on your own, no search option what so ever).

This site promised that it has a disproportionate amount of graduate professionals and sophisticated singles, 71% to be precise. Everything about this site would suggest a higher calibre of potential mates, to cut a long story short, (shorter than the 30 mins it took to fill out a multiple choice personality profile before joining).

30 mins of questions asking questions then to be presented with 7 potential matches, none of whom I remotely liked and not in line with what I would look for in a date and to make matters worse you can’t specify what you want, it’s all based on your personality and what their algorithm suggests for you.

I was looking forward to meet sophisticated singles above the average but my matches were carpenters, builders and truck drivers! These matches I was given I would expect to find on match.com .

Once you were presented with totally unsuitable matches you have to wait 24h for the next set of potentials to be emailed to you.
By day 4 they seemed to have run out of men and I was not given any matches at all by then I have cancelled my membership.

To add to their choices they offer you a handful of wildcards each day, but unless you are willing to travel across the country for a date you can also rule these ones out.

I’d give Elite Singles 1 star, it’s not Elite, it’s the most expensive at £69.95 ( 1 month membership Premium light ) and I think totally misleading in its ethos.

Read full review of EliteSingles
Hide full review
ComplaintsBoard
K
4:53 pm EDT

EliteSingles elite hidden payment service

I joined Elite singles not so long ago, I'm so angry with Eliete because I can't access anything with out paying, if any one emails me and I click on it it says I have to become a premer member, I want to see who's looked at my page I can't I have to pay to look at emails it's a bit unfair, I can't access who made me a favorite plus if someone really likes my page I can do anything it says look at his profile but I can't it's not that good because it stopes you talking to someone who likes you, I've had a lot of views and I can't access anything, I'm so angry as its its quite steep the fee for this website. Why make the service free to join if your not going to let people use the service to its full potential I'm so angry that I can't see who's liked my page, what's the point because it stops me talking to people, it's not a very good service not being able to access anything and having to pay for something it doesn't make it enjoyable it is steep also there are other hidden charges if you want to upgrade I think it's unfair to people who are looking for love but can't afford to pay that's an extortionate fee that Elite charge, I think you should be able to access who visits your page and if they email you I think Elite is being really sneaky putting a charge on things like that. There neededs to be some sort of change there should not be a charge to view who likes you or to access an email, is there anything that can be done many thanks.
Kirsty

Read full review of EliteSingles
Hide full review
ComplaintsBoard
M
9:48 am EDT

EliteSingles dating site and money laundering

This site is junk. Many incomplete profiles and app that isn't user friendly. Insists on charging over $100 for 3 months. You have 3 days to cancel. Really? The profiles are maybe half "elite" and the rest hill Billy. They claim they use special matching algorithm but I can't see how when the profiles aren't complete. While the company says it's located in Delaware, it appears to have foreign connects. Believe it could be money laundering site. Wish I had dug deeper

Read full review of EliteSingles
Hide full review
ComplaintsBoard
D
5:01 am EST

EliteSingles Automatic membership renewal - unethical behaviour

EliteSingles, part of the holding company Affinitas GmbH, breaches the South African Consumer Protection Act.

The auto-renewal clause in their T&C's is hidden, members are not contacted to remind of imminent membership expiry and auto-renewal, credit cards are subsequently charged unauthorized with multiple months' membership fees, there are no local South African contact numbers and Customer Support blatantly absconds themselves from breaching the SA CPA.

Read full review of EliteSingles
Hide full review
ComplaintsBoard
D
6:47 am EST

EliteSingles dating service

They charge R1200.00.

They do not follow your material requisites.

They do not allow you to 'search, ' for prospective partners.

They force onto you their fake 'matches' - all ugly old woman using false photographs and false profiles.

They do not comply with your 'race' restrictions.

They do as they please - if you complain they delete your account and refuse you a refund.

They are run by 2 Mexicans living in Germany.

A complete con - neither a professional dating site, nor a dating site for professionals!

Read full review of EliteSingles and 1 comment
Hide full review
1 comment
Add a comment
D
D
Disillusioned12
, ZA
Feb 07, 2017 5:03 am EST

Similar experiences in South Africa!

ComplaintsBoard
L
2:37 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

EliteSingles automatic renewals to premium services without agreement

Elite Singles hides their automatic renewal policy within their T&Cs and does not list this term clearly on the membership section like other online dating sites.

I signed up for 3 months and took my membership down the day before my membership was due to finish (26.10.16) only to find I could not cancel it as it was on automatic renewal and I had to give 7 days notice prior to the renewal date.

I wrote to them saying that I did not think their website had enough members locally to me and I wanted to cancel my membership. They wrote back the next day – this was the first customer service reply I had had to any email I had sent them during the 3 months membership – they stated that I could not cancel and another 3 months would be debited from my account, they also said the 14-day cooling off period was void as it started from the beginning of my membership date – not the renewal date.

I would like a refund from Elite Singles.

Read full review of EliteSingles and 1 comment
Hide full review
1 comment
Add a comment
C
C
Chris1010101
, US
May 13, 2017 4:41 am EDT

Could not agree more DO NOT USE THEM. I had several email exchanges with them but got nowhere. Plenty of other more honorable sites available

ComplaintsBoard
W
4:05 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

EliteSingles do not purchase a year

As soon as you purchase a year - and also take it off auto renew they will make excuses immediately to cancel your subscription. This is not a rebuttal company. They are only interested in you as a woman if you are not moral. If you are and you paid for a year they will cancel your account. If you feel like throwing a hundred dollars away, then subscribe. They cater to men looking for superficial meets. Single women beware.

Read full review of EliteSingles
Update by WaterfallLagoon
Oct 24, 2016 4:09 pm EDT

Reputable - not rebuttal - there is no edit feature here to fix a typo or auto correct

Hide full review
ComplaintsBoard
H
3:16 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

EliteSingles renewals to premium services without agreement

I signed up to Elite Singles on a service that costed $30 a month for 6 months, but what wasn't obvious when signing up was that once this 6 months is up Elite Singles take $500 off your credit card and renew you for Premium Membership at $70 a month. Apparently this is in the terms and conditions. When I wrote to complain you get an automated message to say sorry you won't get your money back. I did find an email in my spam folder that gave me two days notice that they would be doing this. Looking at the wording in the terms and conditions it seems unless you cancel your subscription on your first initial sign up period they will automatically charge you regardless. Do not sign up to Elite Singles!

Read full review of EliteSingles
Hide full review
ComplaintsBoard
M
1:19 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

EliteSingles dating website

very upset
In Feb 2016, i joined on a free basis, but when I received lots of messages on my profile I took the plunge and bought 6 months. i checked the small print and clicked 'no' on the automatic renewal.
well I was really disappointed when i realised that my 'messages' were just notifications of other members uploading photographs - in fact, there's no way you even know if they're members or just people trying the free basis. Anyway, the matches I got were very inactive and miles away so I scarcely used the service and thought that was that. but last week, out of the blue they contacted me to say they were taking £239 for a further 6 months. despite emails where I explained i cancelled the auto renew and don't want the service and haven't been using it ( and consider it all a bit of a con anyway) they will not return my money. I can't prove I hit the no to the auto reneal as its their website and they control it. The £239 is considerably more than my original subscription!
this is obviously how they make their money -not through matching people and performing a service but by false promises, marketing and sharp practice. I'm very annoyed at all of this and am looking for ways to pursue my calling and prevent other people being similarly duped. Any suggestions?
M

Read full review of EliteSingles
Hide full review
ComplaintsBoard
T
8:38 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

EliteSingles unauthorized charging

Elite Singles is the worst dating site out there. They have no USA phone numbers to call to complain and they automatically renew your membership. I actually cancelled my member ship on June 8th. I provided confirmation but they said I didn't cancel until July 6th and they would not refund my money. You can't talk to a live person, only email. They charged 89 dollars for one month and then lie about the cancellation to keep your money.

DO NOT USE! HORRIBLE SITE AND WORST CUSTOMER SERVICE ON THE INTERNET! COMPLETE RIPOFF!

Read full review of EliteSingles and 2 comments
Hide full review
2 comments
Add a comment
J
J
johannaf
, ZA
Aug 23, 2016 1:57 am EDT
Verified customer This comment was posted by a verified customer. Learn more

This company has been taking money of my account after i joined monthly. I tried it for one month and switched off any automatic renewal options. Last month i deleted my complete profile and money is still be deducted.

there is no phone line and i have made numerous attempts contact them via their contact form with out any luck.

They are surely doing this to other people as well. That is stealing money out of their accounts when they have the card details of someone.

M
M
mbplays
, US
Aug 23, 2016 1:56 am EDT

Do not put your profile on their website. They sold my visa number!

EliteSingles Customer Reviews Overview

EliteSingles is a popular online dating platform that caters to educated and successful singles looking for a serious relationship. The website has received numerous positive reviews from users who have found love and companionship through the platform.

One of the most significant advantages of EliteSingles is its extensive personality test, which helps to match users with compatible partners based on their values, interests, and lifestyle. The website also boasts a high success rate, with many users reporting finding long-term relationships and even marriage through the platform.

Another positive aspect of EliteSingles is its user-friendly interface and easy-to-use features. The website is designed to be intuitive and straightforward, making it easy for users to navigate and find potential matches.

Users also appreciate the high level of security and privacy offered by EliteSingles. The website uses advanced encryption technology to protect user data and ensures that all profiles are verified to prevent fake accounts and scams.

Overall, EliteSingles is a highly recommended online dating platform for singles looking for a serious relationship. With its extensive personality test, user-friendly interface, and high success rate, it is no surprise that the website has received so many positive reviews from satisfied users.

EliteSingles In-depth Review

Membership Options:

EliteSingles offers a range of membership plans to suit different needs and budgets. They have three tiers of membership: Basic, Premium, and Premium Plus. The pricing varies depending on the length of the subscription, with options for monthly, quarterly, and yearly plans. Each membership tier comes with its own set of features, with Premium and Premium Plus offering additional benefits such as unlimited messaging and advanced search options. The flexibility of subscription options allows users to choose the plan that best fits their preferences and commitment level.

User Interface and Navigation:

The website design and layout of EliteSingles are sleek and modern, making it visually appealing and user-friendly. The navigation is intuitive, making it easy for users to find the desired features and sections of the site. Whether you're searching for matches, updating your profile, or accessing communication tools, everything is conveniently organized and accessible. EliteSingles also offers a mobile app for both iOS and Android devices, ensuring that users can stay connected and engaged on the go.

Matching Algorithm and Compatibility:

EliteSingles utilizes a sophisticated matching algorithm to connect users with compatible matches. The algorithm takes into account various factors, including personality traits, interests, and relationship preferences, to provide highly accurate and effective matches. Users also have the ability to customize their search criteria and preferences, allowing them to narrow down their matches based on specific criteria such as age, location, and education level. This level of customization ensures that users can find matches that align with their unique preferences.

User Profile Quality:

During profile creation, EliteSingles requires users to provide detailed information about themselves, including their education, occupation, and relationship goals. This ensures that user profiles are comprehensive and informative, giving other members a clear understanding of who they are and what they're looking for. EliteSingles also has a verification process in place to ensure the authenticity of user profiles, adding an extra layer of trust and credibility. Overall, the quality and completeness of user profiles on EliteSingles are impressive.

Communication Tools:

EliteSingles offers a variety of communication tools to facilitate connections between members. Users can communicate through messaging, chat, and even send smiles to express interest. Initiating and maintaining conversations is easy and straightforward, with a user-friendly interface that allows for seamless communication. Privacy and security measures are also prioritized, ensuring that user interactions are protected and confidential.

Success Stories and Testimonials:

EliteSingles proudly showcases numerous success stories and testimonials from couples who have found love and long-term relationships through the platform. These success stories serve as a testament to the effectiveness of EliteSingles' matching algorithm and the quality of their user base. Users can also find testimonials and feedback from other members, providing insights into their experience with EliteSingles. Additionally, EliteSingles provides statistics on their success rate, giving users confidence in the platform's ability to deliver results.

Customer Support:

EliteSingles offers reliable customer support channels to assist users with any inquiries or issues they may encounter. Their customer support team is available and responsive, ensuring that users receive timely assistance. Whether it's technical issues, account management, or billing inquiries, EliteSingles strives to provide comprehensive support. User satisfaction with the level of support received is consistently high, further enhancing the overall user experience.

Privacy and Security:

EliteSingles takes user privacy and security seriously. They have implemented robust measures to protect user data and ensure confidentiality. Data encryption and secure storage practices are in place to safeguard sensitive information. EliteSingles is transparent about their data sharing practices with third parties, providing users with peace of mind and control over their personal data.

Additional Features and Services:

In addition to their matching algorithm and communication tools, EliteSingles offers various special features and services. They provide personality tests that help users gain insights into their own personality traits and compatibility with potential matches. Premium members also enjoy value-added benefits such as profile verification and access to exclusive coaching services. EliteSingles integrates with other platforms and social media networks, allowing users to connect and share their experiences seamlessly.

Overall User Experience:

Users of EliteSingles generally report high levels of satisfaction with the platform. The combination of a user-friendly interface, accurate matching algorithm, and quality user profiles contributes to a positive overall experience. In comparison to other similar platforms, EliteSingles stands out for its commitment to providing a premium dating experience for professionals and individuals seeking long-term relationships. It is particularly recommended for those who prioritize compatibility and are looking for a serious commitment.

How to file a complaint about EliteSingles?

### How to File a Complaint or Review about EliteSingles on ComplaintsBoard.com

1. Log in or Create an Account:
- If you already have a ComplaintsBoard.com account, log in to proceed. If not, create a new account to get started.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue you have with EliteSingles in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with EliteSingles. Mention key areas such as transactions, nature of the issue, steps taken to resolve it, personal impact, and the company's response.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint or review. Avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses incurred and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Review your complaint or review for clarity, accuracy, and completeness before submitting it.

8. Submission Process:
- Click the 'Submit' button to submit your complaint or review about EliteSingles on ComplaintsBoard.com.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint or review on ComplaintsBoard.com.

Follow these steps to effectively file a complaint or review about EliteSingles on ComplaintsBoard.com.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact EliteSingles customer service

Website

www.elitesingles.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with EliteSingles?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with EliteSingles Customer Service. Initial EliteSingles complaints should be directed to their team directly. You can find contact details for EliteSingles above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about EliteSingles. Discuss the issues you have had with EliteSingles and work with their customer service team to find a resolution.