The complaint has been investigated and
resolved to the customer's satisfactionResolved ElectroGear.net — Unauthorized charges
resolved to the customer's satisfaction
I had placed an order with this company in August I was charged for the financing fee of 39.95 twice on my checking account and 93.33 for two weeks thereafter. After I didn't hear anything from this company I called and asked where my computer was and was told that they didn't have an order placed.
I told them I wanted to cancel since it had been so long that I had to wait and was told they would get back to me. 3 weeks I had to wait for anyone to call or send me a correspondence. After finally getting a hold of someone they said they would have my monies credited back to my account at the end of November, and still nothing.
I contacted a detective and gave him all my information along with correspondences from e-mail and my bank account information to show where they had taken the money out. The detective contacted someone for this company and was told they didn't have anything on record for me and didn't know what he was talking about. The detective told him that he had the bank statements in front of him showing where they had taken money out of my account and that's when they somehow found my information.
The detective was told they would have the money in my account two weeks ago but as of yet they haven't and now he can't get a hold of anyone and neither can I. No one will return correspondences through e-mail either. I am at my wits end with this company. Their phone # which is a VOIP has been issued a subpoena and now it's a waiting game.