EIM Egyptian Service Center Agentspare parts not available

S Jun 28, 2019

On june 2019 i went to to eim kia agent center located in cairo, katamya, Egypt with my kia sportage as the check engine alart lamp was on. they told me that the gas distributor unit need to be changed but it is not available and refused to give me a time frame when they can get it .after that i made complain in their call center they told me it will be available within one month .On 27th of july i called them again they old it is still not available and when it comes they will Call me and refused to give me time frame again .now i cannt use my car .which led me to use ultranive expensive ultrnatives which costed me till now more than egp10, 000 .please advise what can i do? and if that is the standard level of Service kia provides, whow can I relay on kia again? my phone number is
002 [protected] email :[protected]@aaib.com

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