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4.0 1089 Reviews

eHarmony Complaints Summary

40 Resolved
241 Unresolved
Our verdict: With eHarmony's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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W
9:36 am EST

eHarmony scam

A total scam do not give them your money! Use free sites. Eharmony is a predatory services that takes advantage of people. For the money, they provide you nothing. They waste your time sending you matches that are non members/expired members (To draw them back into signing up) or people that are hundreds of miles away and 20 years older than you. This is just to sucker people out of their money. They will not allow you to cancel either and claim to not have my initial email to cancel within 24 hours. How convenient. Well they suckered me out of 200+ bucks, but I will give them their money worth by making sure everyone else knows what scammers they really are. Use plenty of fish!

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single in missouri
st. louis, US
May 02, 2010 8:36 am EDT

They are a huge scam! if you take a break from meeting people on there and go inactive. The next thing you know, you get a bunch of matches.. But once you change you status to accept new matches once again, then number of matches drops off dramatically! -go figure- Not to mention, the matches you do get NEVER respond to your requests to communicate. eHarmony only wants your money. They don't give a [censored] about YOU, only your payments. I filed a several complaints with the BBB about them, And I saw that I was one of many who got scammed by them. From now on, I will only do the free dating sites or ask friends if they have single friends.

Dr. Warren, you are about as low as Bernie Madoff. I hope you wake up one morning with Chris Hansen from Dateline NBC knocking on your door.

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E bonnet
London, GB
Jan 12, 2023 6:43 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Get a chargeback from your bank

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Denise
, US
Apr 18, 2009 12:09 pm EDT

I re-joined last week after cancelling my last subscription early. The promising match who lured me to re-join went through all the communication stages over a few days, always replying during business hours. When we reached Open Communication, he disappeared, which I found is typical.

I called eHarmony last night to ask for a refund of my $179.70, or to shorten the subscription and at least get a partial refund. They refused, and read a script that counseled me to re-take the personality profile, as it had been some time since I'd last taken it.

Fortunately, I paid with AMEX. I called them today and explained the situation. AMEX said they would give me a permanent credit, and charge it against eHarmony.

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reba
Vancouver, US
Apr 08, 2009 12:23 pm EDT

I too was scammed out of 185 bucks. They charged my card without my permission. When I attempted to get my money back, it has been quite difficult. I still have not been able to speak to anyone in person even though they claim to have 24hr/7days customer service. The matches they proveded were 10-20 years older than me . I did not see a single person I would be interested in.

ComplaintsBoard
V
10:52 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

eHarmony rip off

I don't know if I am the first... I doubt it... but I have been on four a month and all I get is total fat dogs... I specifically stated I wanted thin, average, a few extra pounds etc and I have gotten almost nothing! For $60 you better re-think it...and no I am not ugly... I've never had a problem getting attractive women so be warned... no cuties to be found here...Oh and they sent me matches from far away when I stated it was important that they be close not a single one in my city and K>C> is next door and not squat going on there.

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Ellen
,
Nov 04, 2008 3:41 pm EST

I tried to cancel this after 1 month and they would not cancel it. I have paid for a year and they will not respond to my e-mails; even after telling them I am reporting them to the Better Business Bureau.

All of the matches are too far away, I have been on there since July and have not had one response/reply.. I posted my photo. and I am pretty good looking for my age and look even younger... and no replies...

This eHarmony is a bunch of crap and they are misleading people about their service... I want my money back... NOW... Don't fall for this dating site it is a skam!

ComplaintsBoard
C
8:13 pm EDT

eHarmony Illegal charge of 24.95 for july

Eharmony.com has charged me $24.95 for July 2008, when I have not used their services for weeks. I paid for six months and that time was up. You will notice that I have not even used this credit card in months and have been trying to pay it off. This charge was not initiated by me and should be removed. I have notified eharmony.com by email and also by telephone regarding the problem. Heads up - PLEASE DO NOT LET ANYONE CHARGE ANYTHING TO THIS ACCOUNT - I HAVE GIVEN NO ONE PERMISSION TO USE THIS CREDIT CARD.

IF YOU WOULD BE SO KIND, PLEASE FORWARD ME A NEW CARD WITH A TOTALLY DIFFERENT NUMBER, SO THAT THIS DOES NOT HAPPEN IN THE FUTURE.

SINCERELY,
Carole D. Baker.

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N
9:22 am EDT

eHarmony cutomer service

I signed up for eharmony. receipt dated 6/17/08. I emailed and mailed letters to customer service that I wanted a refund within 3 days of signing up...they would not refund..just a bunch of form emails telling me to bad to sad. I continue to email them of the many complaints I have to no avail. Obviously they will not refund my money. Now I am getting emails of matches with their subject line "david wants to get to know you better"...this is not an initiation by "david" but eharmony. How embarrasing that I replied to "david" and no response...this person had never even looked at my profile and certainly was not interested in "getting to know me better". Very misleading and I am very unhappy with their customer service as well as their matching system. nolajazz

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I
3:55 pm EDT

eHarmony eharmony unauthorized charges

Now this is a laugh that is not funny! What would a 71 year old woman with a husband who is 89, want with a service such as this. I never ordered this service EHarmony. It is frightening that they are able to get information and without authorization charge $179.70 to my account. Believe me, this is a BIG amount for two people who live on social security.

I wish to advise the company, if this is not addressed immediately, I will be force to open legal investigation with the involvement of Office of Attorney General.

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davidcgrantham
, US
Jun 16, 2011 1:59 pm EDT

This company is a wast of time DO NOT USE the scam money out of people !

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Mast Be
, US
Nov 30, 2009 7:50 am EST

Are they serious. What about this site means someone can meet great date.

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Shelly
,
Nov 05, 2008 11:11 pm EST

I signed up for one month of eharmony in 2006. There was no "recurring billing" check mark on the credit card page. Apparently, they HIDE it in the "terms and conditions". They have charged me 29.99 for the past 22 months without my even knowing it! That's almost $700.00! And when I brought it to their attention, they kindly refunded me for ONE month and told me that was the best they could do based on their "terms and conditions!" I have not even logged on to this service in 22 months and they still charge for it every month! HIGHLY UNETHICAL!

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Jen
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Oct 06, 2008 9:45 am EDT

I've been on eHarmony since February, and they send me all 'Closed' matches. I did a test this week, I log on to the site every 30 minutes to try and catch a Match before it's closed. Guess what? 30 minutes ago, no match. 30 minutes later, a closed match! Does eHarmony really expect me to believe that, men I'm not even initiating communication with, who's profiles I've never even seen, are getting my profile and feeling it necessary to 'permanenetly close communication' with me the very instant they receive me as a match? I mean, it's possible, but not very likely. I was never in 'communication' with these strangers in the first place. I never even knew they existed until eHarmony sent me a break-up letter from a guy I never knew. But apparently he knew me already? I'm certain that eHarmony is sending me fake 'matches'. There's a link in a member's Home Page called 'Who's Viewed Me?'. None of the men I alledgedly was 'matched' to are even in there! You have to view a profile before you can decide to Open Communication or Close Match. They must have a set of fake profiles they send to the dope members, and they're closed when you get them, so eHarmony covers their butt- 'we matched you to these 113 men, but they all decided at the very instant they received the match that they had to close communication with you PERMANENTLY, and INSTANTLY! So that there wasn't even a second of time between you receiving the match and it being closed." I'm an attractive 33 year old with a very nice figure and a loving heart. I'm not everyone's type, I understand, but 113 men all sending a 'closed' message? That's just odd. Isn't simply NOT iniatiating communication enough? Doesn't that send a woman the message that he's not interested? That's what happens in the real world. Men simply don't make a move when they aren't that interested. Are break-up letters that say 'this person chose to permanently close communication with you' a little harsh? And totally unrealistic? Well, 3 men Requested Communication, which means 'Answer His Questions'. Twice I stupidly answered a stranger, whom I owed nothing, his inappropriate questions, and THEN the match was closed. Something's totally up with this site. I'm betting it's shut down soon. There are thousands of complants all over the Internet...

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Betty Lou
,
Aug 24, 2008 6:07 pm EDT

As a second thought, will everyone who has had a problem with eharmony get on the telephone to their 800 number:

[protected].

If several hundred people call them everyday, their telephone bill will be very expensive and that may be a small battle won but at least it sends a clear message that if they are going to make our lives miserable, we are glad to return the favor and do it legally.

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Betty Lou
,
Aug 24, 2008 5:49 pm EDT

eharmony appears to be completely disfunctional and sociopathic regarding it's treatment of the consumers.
For 2 years, I attempted to get off their email spams and they finally sent a letter, about 2 months ago, that my email would not be used again.
Today, I got another Spam about Enchanced Features on my account. I called. They said I had not closed my account.
I told the customer service rep that I had found at least 200 complaints about eharmony in one day. She assured me that about 200 couples are getting married everyday.
Does anyone really believe that?
That Dr...whatever his name is...the one who acts like a Christian is a predator and is filled with evil greed.

ComplaintsBoard
D
7:13 pm EDT

eHarmony deceptive advertising

I was an on and off eHarmony user for several years. During that time I have not been on one single date with any person. Match after match led nowhere, the worst were the few that passed all the communication phases and before exchanging phone numbers, all of a sudden they decide to take a break from dating? Huh? Online dating was supposed to revolutionize the singles scene and making dating 'easier, ' but in fact all it's done is make consumers wallets lighter. The problem with online dating services is that people don't seem to take it seriously enough to go past the initial communication/flirting stage and onto actual physical meeting. In that respect eHarmony is not unique. However, I do find fault with the way eHarmony seems to flood the airwaves and commercial spaces with this rosy picture of couple after couple that met, fell in love, and married through eHarmony. Not to mention the high rates they charge for their services. I also have several friends that have used eHarmony and none of them found success. I'd say successful couples that met through eHarmony are the exception and not the rule. Just my 2 cents.

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Helper99
, CA
Sep 14, 2009 3:58 am EDT

Eharmony is misleading.

Lost of fake profiles created by the company and the staff.

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Tony Soprano
,
Jul 19, 2008 12:16 pm EDT

Jose,
I am only trying to tell these people the truth about themselves. I'll bet you are on ehamrnony and match and all the other online dating websites, too. Probably looking to hook up with some dude. You weigh about a buck and a quarter, with a itty-bitty moustache and a thin line of hair down your cheeks you call a beard that you spend an hour shaving. You got a tribal tattoo on one arm, thinking it makes you look cool, both ears pierced and you drive a honda civic. A four door. HA HA HA! Jose go back to the barrio and troll outside for those little 15 year old latino boys you like so well.

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James Norsworthy
,
Jul 19, 2008 8:38 am EDT

I agree with you DU. eharmony is a joke.

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joe
,
Jul 18, 2008 9:18 pm EDT

I agree with the above. But Tony sounds gay.

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Ahoy
,
Jul 18, 2008 8:49 pm EDT

You're right, DU. It's eHarmony's fault that nobody wants to go out with you. It's your parent's fault that you aren't a millionaire. It's the city's fault when rush-hour traffic made you late for work. It's the ticket vendor's fault when nothing came out of the lottery ticket you bought. Those lottery ads are deceptive advertising, too!

Wow, you paid $60 to join an online dating site, the least you should get out of it is a date, huh? Next time, save the effort and just pay someone $60 to go out with you.

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joe
,
Jul 18, 2008 8:20 pm EDT

Hey Tony. Why are you on this site on a Friday? Your boyfriend is off for the night? Go back on your AIDS meds for all our sakes.

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Tony Soprano
,
Jul 18, 2008 8:05 pm EDT

Sara,

I'll ask you a couple of questions. Why in the hell do you need a dating service to find somebody? Are you as homely as the disappointed user? You can't find anybody on your own? Here's what I think. You are butt-ugly, a stick, with man hands and a deep voice. You're as flat as a 2x4, with stringy hair and a meek demeaner. People describe you as "nice". You've bumped uglies twice, once with Timmie next door 'cause you showed him your cans, and once with some poor guy you wrangled into going out on a date with you. "Steely Dan" is your best bud now. How did match.com work for ya? You get paired up with another lesbian?

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Sara
,
Jul 18, 2008 7:49 pm EDT

I completely agree I tried eHarmoney and found it worthless. I disliked the guided communication very much but did go all the way through it with someone and was thinking I wanted to meet him - then he just disappeared! Now his rude behavior is not really the services's fault but I have talked to several people who have had the same experience. I suppose it works if you want to be ultra careful - but in my opinion it's better to just get out there, meet in person and see what happens. If you really want to meet someone try Match.com. It worked for me!

PS - don't listen to that jerk Tony!

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Tony Soprano
,
Jul 18, 2008 7:27 pm EDT

DisappointedUser,

Look, just because you some ugly guy or gal who looks like a guy doesn't meanthat eHarmony didn't try as hard as they could given the situation. You probably look at yourself in the mirror and say Damn, I'm a good looking guy/gal, but in reality, you're a wildebeest. First all, if you weren't so ugly you could meet someone where you live, but I guess picking up trash at 3 am makes it hard to meet someone other than bums and street people. Second, your feeble attempts to score some action on the few dates you acutally did go on probably scared you. I'll bet you have a HUGE porn collection, don't you? Dude/dudette, resign yourself to the fact that you will have to marry one of your hands to live happily every after.

Sincerely,
T

ComplaintsBoard
S
4:22 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

eHarmony - subscription cancellation

I'm very dissatisfied with EHarmony. I received over 500 matches, 4 of them inappropriate scams that I know of. The problem wasn't with the men but with the service of how to communicate with them. I would show my introductory information for them "to get to know me" and ask for their return info -- it never came. EHarmony's customer service said I was not...

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J
3:03 pm EDT

eHarmony malfeasons

Well I signed up for an online dating service in March of this year. To tell you the truth I was lonely. I needed a women that completed me and I wasnt getting any respect localy. I turned to EHARMONY.COM and took a personallity quiz. It matched me up with a local single in my area by the name of Belinda Mathison. I received her picture the next day and scheduled a date with her the following Friday. We met at the local CHILLIS and to tell you the truth she was even uglier in person. I mean wow she could take the stripes off a racoon, Fellas I know what you're thinking. I would like an apology from EHARMONY.COM and to be set up with a woman who looks a little better please.

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MajorCynic
Wilton, US
Sep 14, 2010 1:26 pm EDT

You are a tool.

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honest
Los Angeles, US
Feb 23, 2009 8:15 pm EST

Im sure she thought the same of you and told eharmony.com that she wanted a refund... with interest.

ComplaintsBoard
J
12:42 am EDT

eHarmony fraud and cheating!

I joined eharmony several months ago. They matched me those who only were involved because they received a FREE membership. I even had one guy who stated that I needed to get back to him because his free membership was going to expire. I complained to Eharmony- they did not care that I was paying good money to meet potentials. They did not care that the only people responding were those who were offered a free trial period. In fact, they did not care that I was ready to cancel. Told me "go ahead but I would need to call another number to do so."

Do not waste your time or money. This is a scam that will only take your money and not even answer your concerns.

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5:50 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

eHarmony - fraud, deception, lack of service, service interruptions

As an on and off member of Eharmony since 2004, I can tell you from personal experience - save your money. My personal opinion, which seems to be shared by many, is that the Eharmony service is mostly hype, preying on the emotions and hope of singles, utilizing deceptive business practices and outright fraud, skirting on the very edge of ethics. Customer...

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M
12:00 am EST

eHarmony dating scam!

When I was a member of E-harmony more than 95% of the men they matched me up with lived at least 1000 miles away from me and the few who lived less than 200 miles away (whom I could count on one hand) closed me out. I live in Boston. E-harmony's matching program couldn't find ANY men in my heavily-populated area with whom to match me? Somethings fishy since as soon as I let my membership expire, E-harmony then magically was suddenly able to find me matches in the Boston area, often sending me one or more a week as "bait" to get me to sign up again. It makes me question their ethics.

Also, I signed up specifying no automatic renewal. They put me in for automatic renewal. I spent hours figuring out how to change it on the computer and e-mailing them to confirm that they had done it. Yet when my membership expired they **still** automatically renewed me! Luckily I had used a specially-generated credit card number that has a dollar-cap and the renewal bounced. Then they e-mailed me asking me to give them a new credit card number since they couldn't automatically renew me and wanted to. Slimey and unethical. Avoid this company. They rip people off and I feel bad for people who are signing up in good faith. I think of what they will have to deal with. It is sad to be scammed.

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Grits1964
Knoxville, US
Mar 04, 2010 1:32 am EST

I think E-harmony is a great big rip off !
I would like to know how to get in touch with this company ? If anyone knows please inform me.
I thought that a pay dating site would be the way to go but I now I know it's not. I much prefer Plentyoffish which is a free site. There needs to be a class action suit brought against them !

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holyfield
, GB
Jul 29, 2010 4:15 am EDT
Verified customer This comment was posted by a verified customer. Learn more

e-Harmony is total nonsense. I was a member for 6 months and while it was easy enough to cancel I never comunicated with ladies at all. I am not a weirdo or anything, I have had a few good relationships in the past, but wanted to try something different. Being matched on values, and personality appealled to me. Nothing. Not one single match that was even remotely what I was looking for. I specified certain things which were completely ignored and I was constantly matched with ladies more than 500 miles from me - I'm in London. It's just another money maker who prey on people feeling lonely or looking for their soulmate. My advice to anyone - AVOID ALL DATING SITES - just get out there and meet people. G/L.

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Sunshinesouth
Statsville, US
Mar 20, 2010 5:27 pm EDT

I agree that it is a way to separate decent romantically inclined people from their money. Most guys that I have been sent live over 300 miles away. I am college educated but many cannot string simple sentences together! No photos. When you ask questions about their lifestyle they suddenly stop the process. Some of the guys are decent and I feel for them also that they were paired with someone not compatible. Physical attraction IS inportant. Eharmony just doesn't get that - or likely just wants your money and doesn't care.

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Jun 11, 2008 1:26 pm EDT

First, let me say that I was a member of eharmony for two years. I knew of the monthly fees, and I gave them a specific credit card to charge, which worked fine. Two months later, I changed from the monthly membership to the annual membership. I was billed on my next statement, and I was fine with that. When you compare $49.95 per month for 12 months to the reduced rate, it was worth it. I never had a problem with the annual charge. I was always notified when my subscription needed to be renewed.

Think about buying a house. Would you settle for just what's out there, knowing you'll never be happy where you are and knowing that there other possibilities out there? Or do you want to options, and be able to be in control of your options?

It's what you WANT it to be. Specify it. Fine-tune it. That goes for your relationships, what you want in dating, and what you want in life. I set-up my matches to find someone with similar interests, hobbies, lifestyle, religion... Make it what you want. Go for what you want on a long-term, not just short-term. That's okay too.

If I felt that I was being scammed, I would have cancelled eharmony a long time ago. But I researched it, I read a lot about it, read a lot of testimonials, and asked a lot of questions about it. I am not the type of person to accept things "as is", so I look into things which spark my attention. I was never scammed with Eharmony, ever. Did they offer different packages and options? YES. But I declined each one of them because I was happy with the eharmony program, and I was out for looking for SOMEONE not SOMETHING.

When I set-up my profile, I made sure that the women that I set-up a basic simple profile, and I didn't specify a lot of information. I received about 50+ matches a few days in a row. I signed back on, and changed my matches to at least the same state that I lived in (New Jersey). Then, I went through the current matches and specified reasons why not to be matched with the people out of state.

I went on sporadic dates here and there, but they weren't the type of woman that I was looking for. So, I modified my profile, going from the "basic simple" search for someone, and narrowing it down a little as to what I was looking for. Age, height, background, kids. Although I made modifications, I was still open-minded. I received a lot of matches, most of which closed me out as "they live too far" or "no compatibility". I did go on some dates with people whom I thought were nice, but they didn't feel a "connection". If the compatibility wasn't there, then there wasn't a need to continue. However, I never walked out in the middle of a date. I'm not like that.

So, I specified exactly what I was looking for. I took the 200 question test again. I did a lot of thinking about my Q&A, and I rewrote a lot of my information with more personalized information about myself. In other words, I put myself on a limb, dropped my guard, and just let myself out there. I wanted people to see who I was as a person, and I wanted to go from there.

I met and dated a lot of different people. Most were single dates, and I was alright with that. I had short-term relationships (3-5 months) with some women.

I was matched with someone in February 2007. We talked every day in eharmony, sharing a lot about each other. After a month, we setup our first date, which went very well. The conversations that we had in eharmony were the basis for our conversations, and they sparked other conversations. It was great, we had a fantastic time. We dated each other on a Saturday, then again on Sunday. When I got home, I signed onto eharmony, and started closing out my matches who were not in open communication saying "I am pursuing another relationship" because I feel that I wanted to give the benefit of the doubt why I closed their match. Over the next few days, I sent messages to the other people I was in open communication with, letting them know that I have met someone and that I wish them good luck in their search, and also closed the match.

We're now dating over a year. We have taken vacations together, travelled together, went to concerts together, dinners, countless movies, Broadway shows, white water rafting, camping, and we just have a great time at whatever we want to do.

It's what YOU want it to be. Specify exactly what you want - age, location, etc. Don't settle. Go for what you want in someone.

Good luck. :)

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Barbara K
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Mar 25, 2008 12:03 pm EDT

Totally Agree with you. Unethical, Slimey and wish I had read your comments before I "on a whim" let this corporation have access to my checking account. They automatically renewed my membership on Easter Sunday. Then sent me an email the same day, easter sunday, of what they did. Like they are my partner - or best friend - or had my knowledge and concent. When I called on MOnday, the next day, to tell them that I had no intention of re-newing as the 3 month plan had expired, they told me to late, the increase in fee that they took out of my checking account was the "discount" fee of the normal price. What a bunch of con artists. Please don't let this hocus pocus disney fantasy hype gypsy good for NOTHING CORPORATION get thier hands on your bank account. THEY ARE BAD. THEY HAVE NO MEN. IT IS ALL SMOKE AND ILLUSION AND YOU DO PAY. I will tell every woman I know - and don't know to BEWARE. BAD BAD BAD PEOPLE WHO WANT THIER HANDS ON YOUR BANK ACCOUNT.

ComplaintsBoard
N
12:00 am EST

eHarmony continuing to charge subscription to credit card after advising I do not wish to continue membership!

I became a member of the e harmony dating service for a month and they have monthly auto renewal option. Six days before the renewal date, I informed them that I do not wish to renew my subscription. As I didn't receive a reply, I wrote to them again a day before renewal date. On renewal day, I received an email saying my membership fees were charged to my credit card. I replied to that email stating that I wrote to them before and requesting a refund. Still no reply. I wrote again today but am not expecting a reply and have no way of recovering my money.

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adiuo
Goleta, US
Mar 08, 2015 6:52 pm EDT

I have the same problem. I am trying to cancel, but the 'cancel' and 'do not renew' instructions give directions to non-existent links under Account Settings. I am pre-alerting my bank to consider any renewal charge as fraud and alerting authorities.

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Mark
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Mar 06, 2008 10:56 am EST

You can look into a Charge Back which means that you get your Credit Card company to look into a wrongful charge and they can charge the company the money back. I'd imagine it's quite bad for a credit rating.

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chris
,
Mar 02, 2008 8:15 pm EST

I called and they refunded me. You cant wait months to pass bye. Take immediate action and they give it back.

I had to get the number from my credit card. The phone numbers are always accessable to the banks.

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Susy
,
Nov 30, 2007 1:48 am EST

eHamrony makes more money out of cheating people out of money by continuing their memberships after we have canceled more than once. Someone needs to look into this and take legal action.

SHUT THEM DOWN!

ComplaintsBoard
R
12:00 am EST

eHarmony system failures!

Although I was able to cancel my membership online without additional month fees I agree with many of the other comments on this board namely they seem to wait until the last renewal minute to find "new" matches and they match non-paying/inactive accounts.

After speaking with one of my "new" matches I realized we had both been members for months (much of the time when I wasn't receiving matcheds). We were all of sudden matched when it was time for me to cancel. Also I don't like the idea that my picture and profile is sent to non-members with whom I can't communicate in the hopes they sign up. (In their about section they actually state this is a reason they match you with non members). If your going to use me or anyone else at marketing bait we should be paid.

But my biggest frustrations and the reason I am writing is eharmony's policy of giving "free" communication periods. Its free for everyone accept the paying members. Such give a ways causes their system to such down on a regular basis because of the overflow of people. So not only have I already paid for this "free" time but I am then also not able to use the system. These system unavailabilities happen every time there is such an offer (and other times for not apparent reason). If you know your going to have this offer at least give the paying customers notice so that they can prepare and log on before or GIVE US A PRORATED REFUND!

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mimi m
,
Feb 27, 2008 8:11 am EST

Buyer Beware! If you account ends on, for example, the 28th of the month, EH will go ahead and "auto-renew" for you up to two days early. When you call to cancel, the reps are very unhelpful and EH WILL NOT REFUND YOUR MONEY. What a scam!

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chris
,
Jan 21, 2008 6:01 pm EST

No, the matches on eharmony are not accurate. I specified matches to be no more than 30 miles away and not even 24 hours after signing up I was receiving matches that were 2000 miles away. Apparently they do not give refunds, because they have not even responded to the 4 e-mails I have sent them in the past 3 days. There should be some kind of law to protect consumers against internet fraud.

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R. Harmon
,
Dec 11, 2007 5:22 am EST

I also have a complain about eharmony. The matches I asked for were not accurate at all and I told them I wasn't pleased with their services and asked for a refund. They also told me that I could not get my money back from them and I have only been with them for two weeks. The TV commercials are very deceiving.

ComplaintsBoard
J
12:00 am EST

eHarmony unfair controlling of number of matches

My primary complaint is not with their personality/features matching system because many different sites just have certain flaws in the matches. I accept that.

My main complaint has to do with the number of matches. When I first signed up, I got approximately 15-20 matches. The next day, about 10. Following day another 12, etc. So I would say on average, I receive 10-15 matches every day.

Now, to me this seems skeptical. They boast over 15 million members. I understand that after I filter down to location, etc, it segments that 15 million a bit. But then again, I live in LA - one of the most densely populated cities in the country, so I would say there are probably over 1,000-5,000 people that meet my criteria (I put "No Preference" to almost everything). How do I know this? Well I tried almost every other site, and on average there were over 1,000 matches at least when I searched at any given time. So on the low end, there should be at least 1,000 matches to my criteria when I first signed up.

So the part where this is very deceptive business practice is because I pay on subscription model - meaning I pretty much pay for every day I am on the service. At $59, it's almost $2 per day. So if you do the math, let's say in their database there are 1,000 people that match me, and if they only send me 10-15 every day, it'll take me at least 3 months to view those 1,000 people! And that's just assuming that there are only 1,000...there could be 10,000!

It seems to me they are doing some sort of scam. I can understand that if the first day I sign up, I get like 500 matches, and then as time goes by, I slowly get less and less. But nope, I started off with 20, and it's been consistently 10-15 every day. These matches are not manually done (if so, I can understand the limit of only a certain amount of matches can be done every day cause it's by manual human labor). But nope - it is done by computer. And if you run one query, it should return ALL matches...not just 10-15.

This is deceptive and a scheme to draw you in more for longer subscriptions. It's like me joining Netflix and saying "I like only Horror Movies" and then only being shown my selection of horror movies 1o movies at a time. I should have complete access to all my matches. And for them to say that I have only 20 matches the very first day, and 10 new ones happen to pop up every day is completely false.

I'm saying class-action lawsuit here cause this practice affects EVERYONE on eharmony.com

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Justin
,
Dec 05, 2008 12:08 am EST

Im not concerned with the number of matches just the communication. I only recieved communications from people 1 week before my subscription ended. After renewing I never heard from that match again. Coincidence I think not.

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gary reister
,
Jul 05, 2008 5:42 pm EDT

E harmony matched me with nothing but out of date people, those who were not even looking any longer and those who did not match critical match material. If and when a class action sue is filed I will certainly enlist, EHARMONY IS A SHAME

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jo
,
Mar 17, 2008 6:21 pm EDT

I could no have said it better myself, the only thing I would add was if you do select some limitations they should be honored and the flexible match garbage is a falesy too - if you have so many members WHY would you go outside the perameters set by the CLIENT!

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frustratedsmartwoman
, US
Mar 11, 2008 12:19 pm EDT

I recieved almost no matches until my subscription was two weeks from being over. Then they sent me several matches, all of which almost immediately broke off communicationwith me without giving me a chance.

Eharmony is a joke, a fraud, a complete waste of time and I support anyone bringing a class-aciton lawsuit against them.

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Kevin P
,
Jan 09, 2008 7:16 pm EST

I kept getting matched with people who were in relationships or no longer dating. This was after I had been a member for some time. Why would someone not interested in dating sign up for eHarmony? My guess is it took eHarmony several months to get around to matching me with that person, by which time they were no longer looking. Gee thanks. They are not getting another dime out of me and if I knew a lawyer, I'd seriously consider suing.

ComplaintsBoard
M
12:00 am EST

eHarmony possible discrimination

It's a well publicized fact that this company discriminates against gays and lesbians. But I've been wondering for some time now if this company is against interratcial couples because I have seen many of their commercials and there is not a single mixed color couple featured in any of them I've seen. It's always : white woman & white man, black woman & black man, Asian woman & Asian man, etc. No exception to this "same color" couple-making so far in their advertisement. Their commercials are so "consistent" regarding this issue that I finally had to say something somewhere. Are they just trying to be PC on national TV ads? Or do they firmly believe in "keeping the races pure"?

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Complainer
,
Nov 30, 2008 10:15 pm EST

I filled out the personality profile twice and each time zero matches came up for me and thus they would not allow me to be a member. A year later, the second time I actually lied in my questionaire to see if I could get into the database and again I was denied. I even checked all races when I answered it. What the hell did I answer wrong?

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anomisa
,
May 10, 2008 7:29 am EDT

I do not have a membership, I am considering NOT signing up. I have been reading a lot of the dissapointment stories. So many people feel cheated b/c they get charged when given ample notice of disinterest in renewal. I DO NOT like the idea that eHarmony will keep NON members on file. YUCKY that is so FRADULANT! How could people be so unethical. I am so dissapointed yet grateful, that I looked up some information, and did a little research.

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Oddie
,
Mar 28, 2008 4:27 pm EDT

I am a black male, Eharmony would match me with women of different races, f I remeber correctly when fill out your profile you are asked about those kind of preferences.

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Daniel Lynem
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Jan 04, 2008 10:55 am EST

When e harmony first started I read in some of the material on the site at the time, and this came from Neil Clark himself, that mixing of races in marriage should not be done and I heard him say the same thing when I heard him speak at a church in Newport Beach, CA. It was in a section that talked about what to be careful of when finding a mate. He gave a number of reasons why he didn't think that interracial marriages where a good thing and people should consider the issues he brings up before going forward. And he was right in that people should take the things he mentioned in to consideration for the purpose of deciding how to deal with those things if and when they come up, but not as a reason to not get married. For example, he talked about having children and what they would go through because of being bi racial and what that would do to them. I have 5 wonderful bi racial (asian/black) grand children and they all are very well adjusted with great attitudes and a lot of friends, white, black etc. So I think he is wrong in some of the reason he stated. It was that he didn't think it was a good idea. I disagreed with him completely. I am a Black male and its interesting but when I was a member I received match's that were all races, White, Hispanic etc. Anyway, because of Neil's own believes about interracial marriages, that could be the reason we don't see those couples in their TV spots. I don't know that for sure, just an educated guess. I sure if you googled Neil you should be able to find some information on that subject.

ComplaintsBoard
A
12:00 am EDT

eHarmony religious discrimination!

I originally filled in eharmony's profile questions, and was turned down as falling in the 20% of people that do not qualify for eharmony. In that attempt, I answered the *religion* related questions honestly (I'm not particularly religious). So, the next day, I tried again, answering all questions exactly the same EXCEPT the religion-based questions, which I answered as if I was rather religious. And viola, I'm accepted! Eharmony obviously has a religious bias as to who is considered *acceptable*. I find their brand of theology-thumping extremely offensive. Stay away from eharmony and their discriminatory *holier-than-thou* scam!

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frustratedsmartwoman
, US
Mar 11, 2008 12:15 pm EDT

Consider yourselves lucky. Eharmony is a f**king joke. The give you very few "mactches" until about a month before your paid subscription is about to run out. Then they send you some, most of which cut off communication with you without ever giving you a fair chance.

Nothing, but a bunch of holier-than-thou-Bible-thumpers who'll never be satisfied with anyone who's not rich and acts like a likewise Bible thumper there.

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Lee
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Dec 08, 2007 3:53 pm EST

I had the exact same experience happen to me. Filled out that long ### e harmony survey, being truthful about my atheist stance, REJECTED. Filled it out a second time as a somewhat religious person on the religious questions, ACCEPTED. What a joke. If they are going to discriminate on the basis of religion, at least have the common human decency to make it public.

ComplaintsBoard
J
12:00 am EDT

eHarmony deceptive practices

I have been a paying member of eHarmony a couple of times. They match members with non-paying members who are unable to respond. From eHarmony's Q&A section:

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Question: Are users required to post a photo?

Answer: eHarmony doesn't "force" our users to post their photos, and we wouldn't want to. We have promised to begin matching you as soon as you are accepted into our system, even before you have subscribed. This helps to demonstrate how we work, and is one of our most important methods of generating trust in our service.
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More like one of their most important methods of generating revenue.

Before you pay, you are unable to see photos of "matches". The text which appears where a photo would be says,

"You must be a subscriber to view photos if posted. "

Be sure to read the last two words: IF POSTED. You are most likely to find no photos are posted even after paying to join. Of course, there is bogus spin about the insignificance of appearance. Here is more of the "answer" from the question about posting photos:

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If posting a photograph were a prerequisite to completing the Relationship Questionnaire, this would exclude anyone who didn't have scanning equipment immediately on hand from joining eHarmony, severely limiting our membership. In fact, you may remember that we matched you before you had photos posted, and I'm sure you appreciate that we did not eliminate you from matching before you could amend this situation.
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More like severely limiting their revenue! In fact, you were used by them to scam others into joining! At least the sort of acknowledge they are going to use you just like they use everyone else. It has been my experience that the only people who do not post photos are those most others would find unattractive and would not want to meet no matter what. Without these people, eHarmony would likely go out of business.

If you decide to pay for a membership, be prepared for meeting many unattractive people who refuse to post photos before meeting. Be sure to meet for coffee or water so you don't go broke on bad dates.

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observing a mess in progress
, US
Dec 26, 2008 5:40 pm EST

The comment about broken people frequenting this cite is accurate. An 70 year old gentlemen I know, who is prone to being scammed either because he oblivious or does not care to verify anything was married after two months to a 40 something woman who he met on this cite. Besides the obviously short courtship, he seemed happy enough. A year later, he has: (1) been sent back to 'get a bigger ring'; (2) bought a condo and car for the minimum wage wife; (3) been accused of being a child harasser after spending 'too much time with grand kids'; (4) been accused of having a drinking problem because his wife no longer drinks and found wine glasses in his house, etcetera. Last I heard he was all consumed with putting his paid-for home up as collateral to finance the condo he's purchasing and has decided not to follow medical advise concerning his cancer because of the associated costs...

Warn your parents and grandparents, there are healthier pass times, or at least get involved with the background process. Unfortunately, this older gentleman did not because he felt it would be an invasion of privacy. Come on, be intelligent.

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Kay
,
Jun 03, 2008 2:42 am EDT

Eharmony was responsible in introducing my ex-finance and I. I sent them an email thanking that for matching us as we became engaged 6 months later. A year after our engagement they contacted us again to advertise for them. We declined at the time and said that we had planned to wed within 6-12 months.
Last than 6 months after our last correspondence with eHarmony and a day after I dumped him, I was horrified to discover that they had allowed him to re-register and join eHarmony 3 months before I dumped him. I was only made aware after I sent an email to eHarmony that I had ended my engagement to him and then warned them that he is not of good character as he uses women in every way fo rhis own gain!

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anomisa
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May 10, 2008 7:53 am EDT

WOW, I am a female, and I have closed a couple interaction, ...not a paying member by the way and after reading this site won't become a payng member, i digress the point is that as a female, I have been so careful about online match dating etc...and thought that eHarmony was the cream of the crop.

I see that I was so wrong.

Thanks everyone for the honest replies.

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jody
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Apr 03, 2008 5:48 am EDT

HA! I was told that the matches i rec'd were light social drinkers, drug free, and financially stable...WRONG! the ones i got were stoners, drunks, so broke they had to apply for state aid, and spoke to me with sexually explicit words, that's without adding the issues of their emotional and/or mental baggage... THAT WAS AN EXPENSIVE MISTAKE... so i joined another sight and am engaged to be married. OH! and they would not post my profile without a picture i didnt want to post one but they said it has to go in my profile before they can post it.

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Glenn
,
Mar 27, 2008 11:17 pm EDT

My experience with eharmony is similar. I had been matched with over 3, 000 "matches." I went out with one of the women, who turned out to be a compulsive liar. And, I had a phone call with a woman, Tamara from Chicago, with a Pennsylvania phone number, who severely misrepresented herself on her profile.

Eharmony attracts women with severe, emotional baggage. Looking at the reasons that someone can actually close a match demonstrates the caliber of woman who is generally listed on the site.

Explain something to me. If you are "pursuing another relationship, " "are taking a break from dating, " "are not ready for the next step, " or "have too much happening in your life at the moment, " what the ### are you doing on eharmony in the first place?

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K
12:00 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

eHarmony - billing fraud!

In January 2007 I thought I had signed up for one month of service. They won't stop billing me. I emailed them a couple of times to tell them that I want them to stop. It is September now and I'm still getting billed 49.99 a month. I called them yesterday and was told that I signed up for a automatic renewal service saving 10 dollars a month. They are very...

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12:00 am EDT

eHarmony fraudulent identity

Matched by eHarmony with man by the name of Frank Larry, Dallas, TX. Pictures posted and later in the process sent. Man identifies himself as being a car dealer, born in Dallas but raised in another country, and returning to Dallas approx 12-18 years ago. A widower, with one 11-year-old son. Pictures forwarded. Provided my home # and the call came from [protected] (Brooklyn) (icall.com) which is a free service to call anywhere in the USA and Canada from another country. The caller was definitely not American, perhaps South African/Nigerian... did not exchange too many correspondence as after hearing the voice, IMMEDIATELY advised person to stop calling as authorities are tracing call. So far so good. Please be aware! Many scammers out there taking advantage of people, both women and men.

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Anonymous
,
Sep 02, 2007 12:00 am EDT

Beware of matches using icall.com and textdrop.com -- both free services to call anywhere in USA and Canada from another country. Calls cannot be traced. Text messages not able to be traced. Being used by several eHarmony individuals to contact and scam matches of money.

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diana
Burbank, US
Jun 06, 2009 12:38 am EDT
Verified customer This comment was posted by a verified customer. Learn more

HI:

Just as an added joy, the "happy couples" portrayed in the e-harmony ads are actors...not real couples matched by e-harmony!

I recieved a casting notice looking for people to play the lovebirds...the casting site was legit (I live in LA) but e-harmony is a joke.

At one point, I was signed up with them and you shold have seen what they matched me up with...I don't even think all of them had teeth! And the pictures looked like they were taken in the 1960's due to the seriously bad hairstyles!

Buyer Beware!

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markrgoldston
La Crescenta, US
May 28, 2009 1:07 am EDT

5 good reasons to stay clear of this company www.icall.com

Even the free aspect of it; not worth it and runs poorly with many bugs!

1: Arlo Gilbert (CEO) thinks hes god and there is no room for others to comment on hes work, or hes little workers work Andy Muldowney. Arlo is in this only for the money and little or no customer care!

2: No customer support number! Yea I'm going to buy from a company but cant talk to them on the phone if i need help, etc! And there forums suck; just type about something they don't like, they will ip ban you or delete your account at best! Notice how there are only a few accounts on there forums, thats because most don't get any answers and have been banned for speaking there minds about crappy service and little support! Just read this auto response you will get if you email support, what a joke and tells you how interested they are in what you have to say! "Nobody is going to read the e-mail you just sent because we receive thousands of e-mails each day to this generic e-mail address, however we would like to help you so please continue reading to find out who/where you need to contact to resolve your support issue." This is not a generic email support@icall.com This is support; meaning you write us back with our concerns! Understaffed? ..hire more people, share your wealth Arlo Gilbert!

3: Too many bugs, you have to log in and log out to make the crap work right! It was built on a platform that most scrip-kiddies play with for fun! I tried it for 3 weeks (ver.4.0) and it worked maybe 40% of the time, and when callers called me, they got busy tones most of the time! If you paid for the crap, you got ripped off! There are plenty of free ones with better support! Just google "voip" (Voice over Internet Protocol) or click on this link for 102 Best Free Phone Services on the Web! www.voip-news.com/feature/102-best-phone-services-032708/

4: You cant use this on Windows mobile phones like 5.0 or 6.1 only on the iphone, tells you something! Most phone users are Windows mobile users! Now if i owned icall i would be on ever cell possible, shows you there not too smart!

5: Instead of giving you just a number, (free ver.) they also give you a extension number to call on top of that in-order for you to get a return call! Now who wants to dial that or wants to keep that number around!

Bottom line:

The company needs to go back and think about people first and making something worth using! They don't care about you, they just want your money and act like there the only voip software. Beware don't buy it, free ones are here and many actually have a number you can call.

My goal is not to bad mouth company's; but to let the pubic know the Truth about CEO's who just make too much money and don't care about there customers. Arlo Gilbert needs to spend less time on that airplane and more time on icall bugs! We need to go back to the people business, people. Mark R. Goldston

what was apple thinking?

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anomisa
,
May 10, 2008 7:32 am EDT

How does one go about that? I think it is so FRAUDULANT to have non mebers on file as matches, I am not a paying member and after reading the dissapointment stories, I THINK NOT!
Let's go to the propper authorities on this, why not...It just makes sinse.

LET'S GO TO THE ATTOURNEY GENERAL AND COMPLAIN.

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Joan
,
Apr 04, 2008 4:55 pm EDT

I was just rematched with someone that I knew was scamming me. He claimed to be from the US when he was really from Africa, Ghana or Nigeria claiming to be an engineer. I have read several other complaints from women about the same problem. I think we need to go to the Attorney General now.

ComplaintsBoard
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12:00 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

eHarmony - poor service!

Well, here is my embarrassing story, and please note I am doing my own investigative work, no party is guilty; HOWEVER... Matched with this incredibly awesome man via eHarmony. Says all the right words, attentive, AND supposedly is in the military - a brave soldier currently on active duty in Afghanistan. Well, my brave soldier since he met me asked me...

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eHarmony Customer Reviews Overview

eHarmony is a popular online dating platform that has been helping singles find their perfect match since 2000. The website has received numerous positive reviews from users who have found success in their search for love.

One of the most notable features of eHarmony is its compatibility matching system, which uses a comprehensive questionnaire to match users based on their personality traits, values, and interests. This system has been praised by many users for its accuracy in finding compatible matches.

Another positive aspect of eHarmony is its focus on creating long-term relationships. The website is geared towards individuals who are looking for serious relationships and marriage, rather than casual dating. This has attracted a user base of individuals who are committed to finding a partner for life.

eHarmony also offers a user-friendly interface and a mobile app, making it easy for users to access the platform from anywhere. The website also provides helpful resources and advice for users, including dating tips and relationship advice.

Overall, eHarmony has received overwhelmingly positive reviews from users who have found success in their search for love. The website's compatibility matching system, focus on long-term relationships, and user-friendly interface have all contributed to its popularity among singles.

eHarmony In-depth Review

User Interface and Website Design: The user interface of eHarmony is clean and intuitive, making it easy to navigate through the website. The design is visually appealing and modern, creating a pleasant browsing experience.

Registration Process: The registration process on eHarmony is straightforward and user-friendly. It involves answering a series of questions to create a comprehensive profile, which helps in finding compatible matches. The process is time-consuming but ensures that the matches are tailored to your preferences.

Matching Algorithm: eHarmony's matching algorithm is highly effective in finding compatible partners. It takes into account various factors, including personality traits, interests, and values, to provide accurate and relevant matches. The algorithm continuously learns from user interactions, improving the quality of matches over time.

Profile Creation and Customization: Creating a profile on eHarmony is detailed and allows users to showcase their personality and preferences. The platform offers various customization options, such as adding photos, writing a bio, and specifying relationship preferences, enabling users to present themselves authentically.

Communication Tools: eHarmony provides a range of communication tools to facilitate meaningful connections between users. These include private messaging, guided communication, and the option to send icebreaker questions. The platform encourages thoughtful conversations, fostering deeper connections.

Membership Options and Pricing: eHarmony offers both free and paid membership options. While the free membership allows users to create a profile and browse matches, the paid subscription unlocks additional features, such as unlimited messaging and advanced search filters. The pricing is competitive and offers value for money.

Privacy and Security Measures: eHarmony prioritizes user privacy and employs robust security measures to protect personal information. The platform ensures that user data is encrypted and implements strict verification processes to minimize the risk of fake profiles or scams.

Success Rate and Testimonials: eHarmony boasts a high success rate in facilitating long-term relationships and marriages. Numerous testimonials from satisfied users attest to the platform's effectiveness in finding compatible matches and fostering meaningful connections.

Customer Support and Assistance: eHarmony provides excellent customer support and assistance. The platform offers a comprehensive FAQ section, email support, and a dedicated helpline to address any queries or concerns promptly. The support team is knowledgeable and responsive.

Mobile App Experience: The eHarmony mobile app offers a seamless and user-friendly experience. It allows users to access their profiles, browse matches, and communicate on the go. The app's design is intuitive, making it easy to navigate and use all the features conveniently.

Additional Features and Services: eHarmony offers additional features and services to enhance the user experience. These include compatibility quizzes, personalized advice articles, and the option to request a professional profile review. These extras add value and help users make the most of their eHarmony experience.

Overall User Experience and Satisfaction: Overall, eHarmony provides a highly satisfying user experience. The platform's user-friendly interface, effective matching algorithm, and comprehensive features contribute to a positive experience. The success stories and positive testimonials further validate eHarmony's reputation as a reliable and successful online dating platform.

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- The button is typically located at the top right corner of the website.

3. Writing the title:
- Summarize the main issue you have with eHarmony in the 'Complaint Title' section.

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- Provide detailed information about your experience with eHarmony.
- Mention key areas such as transactions, steps taken to resolve the issue, personal impact, and the nature of the problem.

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