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eDreamsrefund not received for not issuing ticket on edreams side

I tried booking a ticket on 24 September for Ahmedabad to Jaipur 26 September vide booking Reference Number [protected] and paid 3538.37 for the same. The transaction was in process for about an hour and then I called of +448000261530 and after half hour an executive picked up and said ticket could not be issued and it will be issued the payment is approved. After a while it showed that trip is cancelled, I tried calling but no customer care was reachable, Indian Numbers displayed on website are simply fraud. I reached them through messenger and after two turns one executive named Hemant got connected he said booking was not confirmed due to technical glitch and now price has changed so refund will be issued. He asked for last 4 digits of my card used for booking and send a confirmation mail stating that refund is initiated and will be credited in maximum 7 working days. The money is not credited to my account and I did not received any communication from edreams so I contacted again through messenger and the executive Ayush says money is not collected hence ticket is not issued and hence team has also cancelled refund. I am very harassed and guilty after using such fraud agency services. If my problem is not solved within a week from this complaint I am going to file criminal fraud case against edreams at international consumer forum. Hereby attaching whole chatting for ready reference

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Ku
Oct 06, 2019

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