eDreams
reviews and complaints

11-Jun-2020: I booked a flight from LAX to PNH for travel on 30-Jun
12-Jun-2020: Cambodian embassy in Washington informed me they had suspended all visa applications
12-Jun-2020: I requested to cancel my flight and refund
Contacted edreams almost daily but no response. Customer service number has been disconnected.
Contacted Airline directly and they said they could not do anything since I booked via edreams.
30-Jun-2020: received email from Edreams that they had contacted the airline and that my refund would be processed
1-Jul-2020: I contacted the airline and they said no such request has been received and they had marked me as a no-show for my flight!

Do to covid-19 the airline canceled the flight airline company return the money to edreams, but they won't do the same.
This edream thing is a fraud, do not work/order with this company
They got the money back from the airline, but won't give it back to me

Hello. I made a booking with eDreams for a WizzAir flight for April. Due to COVID19, the flight was cancelled by the airline and they reached out to offer refunds. Since I booked via eDreams, they had to request the refund on my behalf. eDreams initially refused, stating that the airline was not refunding them, but I contacted wizzair directly and got a pdf invoice of the refund. Following a call with an eDreams rep, this pdf was forwarded to them. After many attempts to contact them in every possible platform, they confirmed the refund on April 29th and stated it would be processed by June 15th. I have been calling them everyday since June 15th and finally got through on June 22nd, during which the rep said the same thing as before - that the airline had not refunded etc. This is not true as my companions that booked the same flight either through wizzair or another online company all received their refunds in april/may. EDreams then said that they needed to check with the airline AGAIN and told me that they would send me an email with the status within 72 hours. It's passed the deadline and two whole months after the flight was supposed to take off. I have been trying to call all morning and in one call was waiting for 20 mins to get through but no one picked up. Emails are all unanswered. This is irresponsible, unprofessional and a downright scam. There should be consequences.

I purchased a round trip ticket, ath-sfo, that included two carriers, lufthansa and british. I received confirmation from both carriers. When I arrived at the airport, my flight did not exist. There was no staff for austrian (lufthansa partner) and no scheduled flight on the departure board. I had never been informed of any change.
Then, suspecting lack of communication with all the airlines, I called american so that I wasn't a no-show. Now i'm waiting for some voucher but it's been almost 3 days and no progress. And still, no recognition that there was no flight.

Pensant être sur le site d'Air France j'ai acheté un billet Lisbonne Paris
le 29 avril 2020, je venais de valider mon paiement quand je me suis aperçue que je passais par eDreams (Le site est vraiment trompeur)
et billet beaucoup plus cher avec un cout supplémentaire de 120 € par rapport au prix du billet Air France.
j'ai donc annulé immédiatement, en retour j'ai reçu d'eDreams un mail
m'annonçant le remboursement dès que possible.
Ayant annulé instantanément je ne pensais même pas que me compte serais débité de 248, 00 €
J'ai eu le service commercial le 20 mai dernier qui m'a bercé en
me confirmant que le remboursement été en cour.(taratata)
Nous sommes le 05 juin, pas ne nouvelle impossible de les joindre
et pas de réponse au mails.
Je comprend mal qu'on puisse laisser un tel tour opératore continuer
d'exercer, alors que dans l'ensemble des avis voyageurs, cette société est montée de toute pièce pour générer de l'escroquerie.
Pour ma part cela relève du pénal.C'est tout de même très grave.
il s'agit là de million d'Euros (Enrichissement sans cause)
Que fait on?

On the 4th of May 2020, eDreams accepted a booking from Johannesburg to Dublin, with Kenya Airways and Aer Lingus. The flight was scheduled for 21st of May.

On the 8th of May, I contacted Kenya Airways to determine the status of my booking. Kenya Ariways confirmed that my booking had an "open ticket" which means that the ticket was sitting in cancelled status. They advised me that the borders were not yet open due to government lockdown policy.

After contacting eDreams to request information on how to obtain a refund, I was met with no helpful information whatsoever aside from "You need to contact the airlines".

I have multiple phone recordings with both Kenya Airways, as well as with Aer Lingus categorically stating that the "Refund Request" MUST come from eDream, and I cannot request the refund from my side.

To date, I have confirmation from both =Kenya Airways, as well as Air Lingus that no such request has been made.

eDreams issued me with a policy change on the 13th May 2020 stating that they are no longer issuing cash refunds, and proceed with attempts to obtain my "consent" to the issuing of a voucher rather than a cash refund. I have recorded verbal confirmation from BOTH airlines that this is not the case, and that they issue cash refunds where the refund is requested. eDreams has made no such request, and have verbally confirmed this.

To me this appears to be an attempt to hold onto my funds for as long as possible, until I consent to a voucher. I will not consent to a voucher as this was not the policy when I bought the ticket.

The resolution is simple, I want a cash refund for a falsely advertised ticket. eDreams as well as both airlines were fully aware of the government no travel policy in their respective countries when advertising and accepting money for the tickets.

This is nothing less than a filthy scam.

I have handed the issue over to my lawyers for follow up.

My airline cancelled flights due to covid 19 and I opted for a refund. The flights were booked through edreams which have been paid the refund by the airline but have not passed the refund back on to me. Over a month has passed since the money was paid to them. There is no way to contact anyone in customer service. Only bots. What can I do to resolve this problem?

I booked my car rental with my friends recommendationoon Edreams.com with booking number KO696829430 and I had to cancel it because of COVID_19 restrictions. Firstly on 14Mar20 I contacted Edreams for refund and customer service responded me to be refunded within 10 days. After 10 days I contacted again, that time they responded me within 20 days I would be paid. After 20 days again I contacted 😁 they promised me to refund not later than 25May. Yesterday was the deadline but I am still not paid. I have no idea what the do with customers money and they extend payments intentionally. I never book from Edreams again. It is not well organized company and unsatisfactory.

EDreams booked my flight with air canada. I booked in December for a flight from Edmonton Alberta canada to Timmins Ontario Canada.in January 9 2020 my seats were changed an was to get refund for 52.00 dollars never got refund.in February I was notified my flight returned was changed by 4 hours I requested a refund February 27 2020 never got it.in the mean time my flight returning from Toronto canada to Edmonton was canceled an been requesting refund to this day because of flight changes. The said I can rebook but not untitled to refund. I have booked standard fare an was told I can get refund by 24 hours to to flight. I want my money back

Plz refund my money.
I used to use this agency when I have to use flight. But this time, my flight has been canceled and they didn't send any e-mail to me. Its been almost 2motns.
I can't contact them.
So stressful. I don't know what they doing now. I shall I do now.
I request refund as soon as possible.
Its big money. don't stole my money.
Conetact me and refund quickly plz

Code [protected]

I book my flight through eDreams to come back home to the UK from Melbourne Australia they didn't book my flights in transit with each other so I was taken off the flight at Melbourne Airport stranded at the airport for 3 days could not get hold of eDreams my family had to find the money to put me on another flight with Emirates to get me home after 3 days this was on March 20th I'm still waiting for refund they are trying to say it's down to the airline I've been in touch with the airline and they said it is down to the travel agent that booked it absolutely disgusting they shouldn't be allowed to operate taking people's money illegally and then try to offer vouchers that are no good to me as I'm in financial difficulties now and need my money back eDreams does not respond to any correspondence that you try to get to them

My booking was canceled 3 weeks ago and i can't get a hold of an edream agent at all. The airline even emailed me saying they would refund my ticket but edream have not done anything to deal with with this. I want my money back! booking 5071142288.

My flight has been canceled about 3 month ago. I tried to contact to edreams to refund my money. But nobody answer my call. And nobody answer in the edreams chat room. Just a crazy robot answer! It just say you have to contact to your airline (pegasus)!.
I also have called to pegasus airline but they (pegasus airline) told me your money already has been refunded to your agency (edreams.com) please have contact with your agency to get your money...!

Edreams agency! You don't have any phone or just an email to answer to your customer! How can get my money from you!? I think I should write an email to my credit card to complain from you and get my money.

My email address:
[protected]@gmail.com

Booked flight to Berlin eDreams reference [protected] for 4 people in my name Jayne Clarke. Flights cost £435.97. Flybe collapsed due to Coronavirus.
Have been unable to get through to dReams. Have since been told they should return the full amount under the EU 261 rule and the package travel and linked travel arrangements regulations 2018.
I hope to hear from eDreams in response to this complaint. Had an email early on saying they were in contact with Flybe but nothing further and email address returnable.
Jayne Clarke
Email [protected]@btinternet.com

Reserva [protected] Alicante to Athens out 11/05/20 return 15/05/20

I have been told by the flight company Iberia that Edreams must deal with me not Iberia.
I want the flight to be rescheduled asn I requested on 14/04 the flights were booked before lockdown in Spain. Furthermore, I am 59 years old and my co traveller my husband is 62 years of age. We do not know when we will be able to leave our home to travel as we are dependent on the instructions agiven by the Spanish government. If I try to travel now I will get a 600 euro fine or even could get imprisoned! Furthermore, we have to change at Barcelona Airport to get to Athens and then on return at Madrid and hang around for a few hours. Hanging around at airports and in these cities at the moment is very dangerous because of the coronavirus.
I have paid at least 950 euros for this holiday. I have downloaded the ap and there is no information on my app. I've dealt with the robot helper online at edreams - no help whatsoever and I can't get through by phone.
I am very annoyed about the lack of communication from Edreams. All I want is rescheduling of the flights when the Spanish government says I can travel.
I am very disappointed and if this problem isn't resolved soon I shall have to get my lawyer on to it. The lack of communication is completely unacceptable.
All receipts etc can be provided.
Regards Heather Walker

My reference: [protected]
Refund #2337529
Refund Requested Tuesday, 10 March
Refund Processed Wednesday, 11 March

As eDreams service team promised, i will receive my refund fully in 7days, but there is noting at all. My ticket of flight company said, they has paid my refund to eDreams, so give me my full refund as soon as possible. I will keep contact and find legal options till get my money back fully.

EDreams is a scam.
No refund provided with flight suspended from Italy to Australia on 14 of March 2020 due coronavirus restrictions applied from Australia border force to ban every flight from Italy from the 12th of March 2020
Complaint filed with the SingaporeAir
And SingaporeAir contacted them to release the money payed for the flight.
When they did answer at phone did not confirmed my complaint. Despite the complaint was sent to their email.
No reply. No apologies.

I bought ticket form e dream and my flight got cancelled due to corona virus but I need to change date so I can travel in mid april. Can anyone help me. [protected]@gmail.com is my mail

I would like to share a links for all US citizens and permenant residents of US to file a complain against eDream on https://www.ftc.gov/news-events/media-resources/identity-theft-and-data-security/filing-complaint. For unfair service and you may be able to file a complain in your state insurance department with NAIC. I will do that anyway just I wanna get well and go back to the US. I booked a ticket and insurance for cancellation and assistance with that insurance company Eruop assistance. You may file a claim on the link https://earefund.eclaims.europ-assistance.com/. If you bought insurance. Turkish airlines did changes on my flight and I rejected then they refunded all amount charged by Turkish and confirmed that for me. eDream booked for me different flight with American airlines unrefundable ticket and unchangeable means I'm going to lose that money. I called them a lot and a lot and no answer and till now no any email from eDream later I found in their terms and conditions just you need to call them means no any email or any efficient means or way to let them know. My money back will let me to do all my best and anyway anywhere including file a court case in Berclona, Spain

Have a great day

Customer Contact Number just not working, daily trying for 5-6 hours, no way to contact and no way to get Dates changed